Google Assistant no longer playing the radio since S2 update

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111 replies

L
Userlevel 3

Hi All,

 

Interim update. I’ve done nothing to my setup but when I now ask google assistant to play bbc radio 2 she thinks she is playing it and in the Sonos app there is a retro looking BBC radio 2 icon that looks like we’ve gone back in time! It doesn’t work but feels like progress...I think. 

 

 

C

Same here, very frustrating.

J
Userlevel 1
Badge

Same symptoms.

Doesn’t matter whether asking it to be played from “Sonos Radio” or TuneIn.

Come on Sonos.  Get the Beeb added as a service like Spotify or Deezer, that should satisfy their need for tracking.

N

Same issue here. Will be watching this thread for updates, fingers crossed we get some good news soon...

J

Hi there, I also have this problem.  I’m glad it’s not just me!! But I’d really like them to sort it out.  It’s interesting that the google home hub can stop playing the radio station if I start it from the app.  But it won’t start it from voice control.

jTemplar
Userlevel 2
Badge +3

For me, it is only the BBC radio stations not playing via GA.

Using GA, I can make my Sonos play Radio X, Heart, Magic Soul and Classic FM.

It “couldn’t find what I asked for” when asking it to play any BBC radio station.

The BBC radio stations will play when accessed through the Sonos app.

“Okay Radio X from TuneIn playing on Lounge … sorry I can’t find what you asked for”

“Sure, Magic Soul from Spotify playing on Lounge …” It plays Magic Soul Imperial Mix by the band Distant People.

“Alright, Magic Radio from TuneIn playing on Lounge … sorry I can’t find what you asked for”

“Sure, Heart UK from TuneIn playing on Lounge …” It shows as loaded in controller but doesn't play. 

“Sure, Classic FM from TuneIn playing on Lounge …” It shows as loaded in controller but doesn't play. 

My Sonos system here has a Beam + 2 linked Play:1’s, 1 x Sonos One 1st Gen, 1 x Play:3 and 2 x Play:1’s stereo pair.

L

There’s a different work around using an IFTTT Sonos applet- Volume then play. Fires Up 6 music with personalised voice command and GA response. 

T

For me, it is only the BBC radio stations not playing via GA.

Using GA, I can make my Sonos play Radio X, Heart, Magic Soul and Classic FM.

It “couldn’t find what I asked for” when asking it to play any BBC radio station.

The BBC radio stations will play when accessed through the Sonos app.

D
Badge

I have the same problem with Sonos one 2nd gen

D
Badge +1

Same problem here. Nest Hub + Sonos Play 5 Gen 2 (S2)

T

Same problem on s2

D
Userlevel 1
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Embarrassment, I have no idea what XFM is… Okay, I’ve looked it up, so I’ve not checked every angle/station, but have now tried it… I’m WRONG (another embarrassment) as it also does not work, same problem… So back to plan “B”, Sonos problem/issue whereby they have stuffed things yet again…

J
Userlevel 1

Perhaps not so strange. I suspect the Google/Android link or the lack of some Android routine(s) because of the BeeB will be the problem.


Hey diggers, why do you think this is a BBC issue rather than Google, Sonos or TuneIn?

I have same problem with XFM, which has nothing to do with BBC.

D
Userlevel 1
Badge

Perhaps not so strange. I suspect the Google/Android link or the lack of some Android routine(s) because of the BeeB will be the problem.

R
Userlevel 5
Badge +4

Latest on twitter

https://twitter.com/sonossupport/status/1272538132706209797?s=21

We are currently investigating the issue with Google Assistant not able to playback of BBC radio stations on Sonos. We suggest using the Sonos app to initiate playback of the BBC stations using Sonos Radio or Tune In.

L
Userlevel 3

Hi All,

 

I also submitted this request direct to Sonos support at the same time but nothing back yet. Also flagged with BBC but nothing yet. I have tried each day but the issue is consistent. It seems strange that you can play BBC stations via the Sonos app but just not invoke it via voice. Must be a bug somewhere in the logic. 

 

I will update if I hear anything official. Meanwhile the rubbish user experience continues!

 

T
Userlevel 2

Same here, since upgrading BBC Radio is no longer working. 

R
Userlevel 5
Badge +4

This update on twitter yesterday but nothing since though the status tracker doesn’t show an issue. 
 

We have confirmed there is a partial outage affecting BBC Radio on Google Voice Assistant, we are currently working to resolve this issue. You can check here for status updates: status.sonos.com .

P

Any response from Sonos advisors on this? 
 

L

I have same issue, GA accepts command but then  says it can’t be found. Was hoping Recent update would improve GA functionality. Seems not! Love my Sonos one, remain frustrated at poor GA integration, needs improving Sonos

D
Userlevel 1
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I have to admit to not having any real interest in Sonos as since being daft enough in buying their parochial hardware I’ve had nothing but bother. The fact they update their software nearly as much as my AV updates AND every time break something, tells you a lot! So, I foolishly let it update the app the other day. Well I say foolishly, but we all know you are in fact forced to do so! This is another aspect I’ll look to bring up with regulators. But mine did NOT update to S2, it was S1, again I have to admit I take little notice of what it’s doing, but am now assuming this is due to either my mobile or a speaker being too old or simply another Sonos problem? Either way since doing so BBC stations fail to play as described by many here when using Google. Other stations such as “Talksport” work fine. My logic would tell me it is therefore a BBC problem, but is it? Or is it a case of Sonos again disregarding their customers and deliberately making this problem to get back at the BBC?

Because it was annoying me so much I decided to look into it a bit more. Someone above alluded to this and I knew the BBC had made changes recently. To me this BBC link (bit in the box at very bottom) clearly indicates IT IS THE BBC at FAULT. If you agree I would implore you to hammer them as I intend to do – you can start by commenting on their page at the bottom. I guess BBC employees must ALL get Apple trash free as part of their contract, which of course will be paid by the licence fee…

T

I'm having the same problem. I assume this is the  BBC/Alexa/TuneIn issue that is now also a BBC/Google/TuneIn issue. 

Unless the BBC and TuneIn come to a resolution then the only thing you can do is use IFTTT as a work around. Obviously that's far from ideal though

jTemplar
Userlevel 2
Badge +3

I am having the same problem trying to play BBC Radio 4 since ‘upgrading’ my Sonos Beam to S2: ‘Hey Google, play Radio 4’ - ‘Alright,  playing BBC Radio 4 on TuneIn … Sorry I can’t find what you asked for’.

BBC Radio is now included with Sonos Radio yet asking a Sonos ‘smart’ speaker to play a BBC radio station doesn’t work. Similarly when asking Google to play other non-BBC radio stations ‘featured’ on Sonos Radio sometimes doesn’t work.

‘Hey Google, play Capital Xtra’ - ‘OK, playing Capital XTRA London on TuneIn’ I see it load in my Mac Sonos app but it doesn’t play. Same for Heart UK, Classic FM, Smooth and others.

P

I have the same problem. Has anyone logged this with Sonos and received a response?

D
Userlevel 1
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It’s just what we deserve for buying from such a company that is so far up its own nose(read what you want here).

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