Google Assistant no longer playing the radio since S2 update

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111 replies

M
Userlevel 4
Badge +3

 while they fix it . 

Thanks

Looks to me like you are trying harder to find a solution than SONOS. 

 

I

This is not a full solution as it doesn't allow you to change radio stations, but if during your previous session you had been listening to the BBC station that you now want to listen to, saying  "OK Google, play 'bedroom Sonos' or" OK Google, resume 'bedroom Sonos" will start up the BBC radio station from your previous session. This could help in the meantime, while they fix it . 

M
Userlevel 4
Badge +3

I think one way to resolve this issue is for everyone to buy a device from SONOS that has GA capability. 

connect it, try it, and then return it when it does not work. The reason for the return is ‘google Assistant does not work as described’

It is only when the CEO and senior management see that sales are up but so are returns that they may take action. Remember it is free delivery and free returns - but nothing is free so the costs SONOS to manage the returns. 

J

This is taking a very long time to fix…...

A

So glad I stumbled across this thread. I’ve been unlinking my accounts like crazy trying to get GA to play my BBC radio stations! So annoying. 
 

the IFTTT workaround is a pain and won’t work for me as IFTTT can only be set up to play on one speaker but I have 3 different ones around the house. 
 

@Ryan S @Sonos  - please provide an update! 

P

Sonos... We're all still waiting... Wondered if you can tell me if I can return all my gear to you as clearly these arn't as described and aren't fit for purpose…

A month to fix basic integration is poor... 

I'm getting sick of your little niggles which seems to occur every few months

 

 

M
Userlevel 4
Badge +3

I have no idea how SONOS can say they have GA integration 

I agree 0/10

L

Alexa has been working flawlessly since I switched from Google Assistant. It’s  actually much better integrated than Google Assistant with no frustrating silences or playing different stations or songs that are requested. 9/10 Alexa 0/10 Google Assistant. I think it’s unlikely I’ll go back to google anytime soon

R
Userlevel 5
Badge +4

I’ve still got the same issue on Google assistant and BBC radio on S1.

L

So today google assistant has been totally unresponsive. I’ve switched to Alexa and seems to be working ok, so goodbye GA until issues are fixed. It has been very unsatisfactory the length of time that Sonos is taking to fix the issue. All was working ok prior to S2 update, we’ll apart from very poor GA integration with many unanswered commands. Needs to be much better Sonos, this is not a google assistant enabled speaker, it’s a work in progress.  

D
Userlevel 1
Badge

Trash product, trash support, that’s where the speakers are going, in the trash! Pleas do get on every review site you can to warn people NOT to buy.

L
Userlevel 3

Hi Sonos,

 

Any update? This is becoming ridiculous. I reported this 25 days ago!! 

M
Userlevel 4
Badge +3

Clearly little interest in SONOS giving an update on this issue let alone fixing it

H

Yes, I have this issue too. I've set my Sonos SL as a default on my google mini speaker.  I Can't ask my google assistant to play BBC radio. It's frustrating other radio stations work as does Spotify playlists.  Just BBC stations broken. Who owns this problem, Sonos or BBC?

J

Hi all,

Same here, replaced my Google Mini for better sound and have lost most used functionality within weeks (well what I used...BBC stations!) 

Joke Sonos, poor service

G

T

Hi folks,

Same problem here!

So frustrating!

Scott Edy
Userlevel 1
Badge +1

Still an issue. 

 

I've got nothing from anyone or anything on the matter. Frustrating! 

beta since 2012. Bridge(1), Play:1(1), Play:3(1), Beam(1), Playbar(1), Sub(1). Android, Google Home, smarthome, Windows. in the business of BEV and EVSE
P

WE are way overdue an update about what is going on - this is as bad as the BBC tunein issue of a while ago.

Joebot

It’s quite irritating, be nice to get a proper fix

C

I have just splashed out on a raspberry Pi to set up as a Roon endpoint.  About £70.  Done

Danjen22
Badge +1

Thank god I found this thread, at least it's not me! It's so handy being able to ask Google to play BBC radio one when you've just got in the shower and forgot to turn the Sonos on. Now me and the Mrs have to make a conscious effort to turn it all on before we get in. 🙄

C

Yes same here. I’m about at the end of my tether with my multi room Sonos system.  All I want to do is control the radio in the same way I can the lights from google home.  I can see me very soon moving totally to roon endpoints.

B

same problem, updated to S2. Can not play BBC channels using Google assistant. Yet it will activate other stations on tunein. And you can manually play bbc stations using app.

V annoying as its my main and most regular command. Still no updates??

S
Badge

Fair point so not just BBC UK which is what I normally listen to as I like advert free and indirectly I am paying for it.

Also I have no knowledge of the technology, it's only my theory. Sorry for any misunderstanding.👍

 

jTemplar
Userlevel 2
Badge +3

As previously mentioned in this thread I think it's more about a dispute between Google and the BBC and who's at fault from a customer perspective is anyone's guess.

Alexa/Amazon have added the BBC sounds app to their  platform and everything there works fine. Shame I still prefer the Google option but it's an ok work around whilst waiting for it to be sorted.

Me: Hey Google, play Smooth Radio

S1: Sorry I don’t understand.

Me: Hey Google, play Smooth

S1: Sorry I don’t understand.

Me: Hey Google, play Smooth Radio UK

S1: OK, playing Smooth UK on Tunein

Me: Hey Google, play Smooth UK

S1: OK, playing Smooth UK on Tunein

Me: Hey Google, play Radio X

S1: OK, playing Radio X on Tunein; sorry I can’t find what you asked for.

At the end of that nothing plays on my Sonos One.

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