Google Assistant no longer playing the radio since S2 update

Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

111 replies

A

Same here, really annoying, any luck finding a resolution? 

W
Userlevel 1

Same for me with BBC Radio 6 Music, except yesterday it worked eventually, but today it absolutely refuses to work at all.

R

The radio plays when you do it manually from the app so it must be a Google BBC issue that it isn't working. 

You're right, mixed up my logic 🙃

R

Have same problem, I’m on S1 still. 

Should have clarified, I'm on the updated S1 because I have some legacy kit and don't want to split the system. 

D
Userlevel 1
Badge

It’s just what we deserve for buying from such a company that is so far up its own nose(read what you want here).

jTemplar
Userlevel 2
Badge +3

I am having the same problem trying to play BBC Radio 4 since ‘upgrading’ my Sonos Beam to S2: ‘Hey Google, play Radio 4’ - ‘Alright,  playing BBC Radio 4 on TuneIn … Sorry I can’t find what you asked for’.

BBC Radio is now included with Sonos Radio yet asking a Sonos ‘smart’ speaker to play a BBC radio station doesn’t work. Similarly when asking Google to play other non-BBC radio stations ‘featured’ on Sonos Radio sometimes doesn’t work.

‘Hey Google, play Capital Xtra’ - ‘OK, playing Capital XTRA London on TuneIn’ I see it load in my Mac Sonos app but it doesn’t play. Same for Heart UK, Classic FM, Smooth and others.

D
Userlevel 1
Badge

I have to admit to not having any real interest in Sonos as since being daft enough in buying their parochial hardware I’ve had nothing but bother. The fact they update their software nearly as much as my AV updates AND every time break something, tells you a lot! So, I foolishly let it update the app the other day. Well I say foolishly, but we all know you are in fact forced to do so! This is another aspect I’ll look to bring up with regulators. But mine did NOT update to S2, it was S1, again I have to admit I take little notice of what it’s doing, but am now assuming this is due to either my mobile or a speaker being too old or simply another Sonos problem? Either way since doing so BBC stations fail to play as described by many here when using Google. Other stations such as “Talksport” work fine. My logic would tell me it is therefore a BBC problem, but is it? Or is it a case of Sonos again disregarding their customers and deliberately making this problem to get back at the BBC?

Because it was annoying me so much I decided to look into it a bit more. Someone above alluded to this and I knew the BBC had made changes recently. To me this BBC link (bit in the box at very bottom) clearly indicates IT IS THE BBC at FAULT. If you agree I would implore you to hammer them as I intend to do – you can start by commenting on their page at the bottom. I guess BBC employees must ALL get Apple trash free as part of their contract, which of course will be paid by the licence fee…

P

Any response from Sonos advisors on this? 
 

T

Same problem on s2

D
Badge

I have the same problem with Sonos one 2nd gen

T

For me, it is only the BBC radio stations not playing via GA.

Using GA, I can make my Sonos play Radio X, Heart, Magic Soul and Classic FM.

It “couldn’t find what I asked for” when asking it to play any BBC radio station.

The BBC radio stations will play when accessed through the Sonos app.

jTemplar
Userlevel 2
Badge +3

For me, it is only the BBC radio stations not playing via GA.

Using GA, I can make my Sonos play Radio X, Heart, Magic Soul and Classic FM.

It “couldn’t find what I asked for” when asking it to play any BBC radio station.

The BBC radio stations will play when accessed through the Sonos app.

“Okay Radio X from TuneIn playing on Lounge … sorry I can’t find what you asked for”

“Sure, Magic Soul from Spotify playing on Lounge …” It plays Magic Soul Imperial Mix by the band Distant People.

“Alright, Magic Radio from TuneIn playing on Lounge … sorry I can’t find what you asked for”

“Sure, Heart UK from TuneIn playing on Lounge …” It shows as loaded in controller but doesn't play. 

“Sure, Classic FM from TuneIn playing on Lounge …” It shows as loaded in controller but doesn't play. 

My Sonos system here has a Beam + 2 linked Play:1’s, 1 x Sonos One 1st Gen, 1 x Play:3 and 2 x Play:1’s stereo pair.

J

Hi there, I also have this problem.  I’m glad it’s not just me!! But I’d really like them to sort it out.  It’s interesting that the google home hub can stop playing the radio station if I start it from the app.  But it won’t start it from voice control.

N

Same issue here. Will be watching this thread for updates, fingers crossed we get some good news soon...

J
Userlevel 1
Badge

Same symptoms.

Doesn’t matter whether asking it to be played from “Sonos Radio” or TuneIn.

Come on Sonos.  Get the Beeb added as a service like Spotify or Deezer, that should satisfy their need for tracking.

C

Same here, very frustrating.

S

Same problem here.

D

Same problem with me trying to listen to Dutch radio

C

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks

 

R

Add me to the list. I have the same issue. Thought it was just me until I saw this post. Just spent the last 4 hours resetting, reinstalling etc to no avail.

S
Badge

I have gone back to Alexa where bbc stations work fine, in two minds whether to go back to Google if and when they fix it.

T

I am having a problem with BBC Radio Scotland and Radio Clyde 2. It is not a BBC problem. Manual start through TuneIn on Sonos works, voice activated through Sonos One doesn't, same symptoms as above.

If I try using GA on my android phone it also fails. Once with an error message about radio station not being available in my country, another time it started another BBC station than requested.

Maybe some new check in profile about country of residence? As I have moved between Norway and Scotland the various profiles in GA, TuneIn, Sonos, BBC etc etc may be inconsistent…

 

R

Same problem here.

I started off using Alexa, but it was forever losing connection to Spotify which resulted in too many hours spent resetting all the various connections so I switched to Google Assistant. GA works far better for me, but it refuses to play radio stations lately.

In contrast my Google minis play BBC radio just fine.

P

Same problem here too….

D
Userlevel 5
Badge +8

Is there any actual benefit to S2 for existing users, or is it just one of those painful updates that the company imposes to support new products while throwing in pointless rejigging of the user interface with no real benefit? I hope to hold out without updating for as long as possible. We need to give Sonos some time to work out the bugs. Given past track record, that should only be about 12 to infinity months.

Terms & ConditionsCookie settings