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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20966 Topics

M
mborellaProducer I
asked in Controllers and Music services

Local Music Library on PC - not all tracks being index

I am running a moderately-sized local lbirary on my local PC.  This is the same PC that my Sonos controller is on.  I’ve added the Music directory.  Some of the tracks show up in the Sonos Music Library and some do not. I’ve checked that the missing tracks are:In the right directory MP3s Have proper metadata Have short file namesAny other reason why some albums are found and others are not?

7
M
3 years ago
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therealblondeContributor I
asked in Home theater

Help! Not happy with set-up Port + Pro-ject TT

Hi everyone,I just bought a Port to connect my Pro-ject Debut Recordmaster with built-in amp to my Sonos ecosystem (I have 2 Ones and a Beam). Everything seems to be working BUT the volume is ridiculously low. I’ve set the volume of the Port to level 10 in the app (at the suggestion of the store where I bought it), and then at it’s loudest and it’s still very very modest. No such problems when I play digital, Spotify or use my TV. I spent 800 bucks on both the Port and TT in order to play my vinyl collection but the result is subpar - what am I doing wrong??? 

1
T
3 years ago
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Simobenn73Contributor I
posted in Components and Architectural

Problem authorizing Spotify on Sonos Ipad app

For some reason, there is an error authorising my Spotify premium account through the Sonos IPad app.  No error code, just a bland message stating error.

3
Mark P
3 years ago
D
David_123Contributor II
asked in Components and Architectural

Zone play

Can connect be used with Sonos S2?

1
controlav
3 years ago
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lordpufferAvid Contributor II
asked in Controllers and Music services

How to get 2 CD sets to show up in the Sonos S2 app Music Library as 2 separate CDs?

I currently own the Amp and have the S2 app installed on my Mac which is running 10.15.6.  I mainly use the Amp and the Sonos S2 app to play music that is stored on my Mac.I needed to add album art to my stored music so that it would show up in the S2 app Music Library.  I discovered that the best way for me to do this was to find album art for each of my 400 albums (folders) and place each one called “folder.jpg” separately in each folder.  That works great and the album art shows up in the S2 app Music Library.  However, when I rip a 2 CD box set, only one album for it will show up in my Music Library, and all songs from both CDs are in it.How do I get both albums from a 2 CD box set to show up separately as 2 CDs in the Music Library?  I use an app called XLD https://sourceforge.net/projects/xld/ to rip CDs as FLAC files to my Mac.  It uses the freedb music database to tag the CDs that I rip.One more question.  I have many AD/DC albums stored on my Mac.  When I go to the S2 app Musi

12
L
3 years ago
A
AGillettContributor I
posted in Components and Architectural

Losing Spotify

If I play Spotify via Sonos after a few minutes the connection will be lost. Playing via Spotify directly and choosing my Sonos speakers plays fine. All updates have been applied. I have sent a Sonos diagnostic report. 

10
A
3 years ago
F
FeliceMContributor I
asked in Components and Architectural

Wifi connectivity/access points

Hi,I have several wired access points and one WiFi SSID throughout the house. The only difference between the access points is the WiFi channel which is different to avoid overlaps. The network is a gigabit and I have no problems with any other device connected to it.I have two Sonos-One in the living room connecting to the WiFi on access point 1 and an Amp in the Bar area connecting to the WiFi on access point 2.When I open the Sonos App from anywhere in the house, it connects without problems. After connecting, if I move with my iPhone to a different area of the house, its WiFi connects to a different access point (1 or 2 or 3 all wired), in those situations I battle for a while to connect to the Sonos devices. Basically I cannot see any of them for few minutes, then out of the blue the phone finally connects to the Sonos even from that area of the house.Router:GT-AX11000Access points: Tp-Link Re450 Access point mode Is there any solution for this problem?Thank you for supporting.

2
F
3 years ago
D
DannyKCohenContributor I
asked in Controllers and Music services

Spotify will not show up as a music service

Hi There, I’ve updated my location to US and I still cannot add Spotify as a music service, it doesn’t show up nor when I search for it. I’ve downloaded and reinstalled the app as well. Any suggestions?

1
Mark P
3 years ago
S
Spahawk72Contributor I
posted in Advanced setups

Sub wont work on WiFi

I have recently upgraded the audio at a clients home with a Sonos solution for this room as cabling is an issue and we want a sub for it. This is a big property with a Control4 system. Network is Pakedge RK1 router, HP switches, and Unifi AP’s.  The network is flat, so dont start thinking its manged. Multicast, UPNP is as one would expect for an AV system. SO we have installed a Sonos Amp to drive our ceiling speakers in a AV rack in the basement, hard wired into the network and we want the sub to be wireless in the room. Had trouble at first trying to get it to pair wirelessly, hard wire in and presto upgrade done and now pairs. Appears good in app (+) when powered on (-) when powered off.Call Sonos get this :Thank you for contacting Sonos Customer Care.As we discussed on the call, most common router settings for Sonos to work.1) 2.4 Ghz enabled2) Split 2.4Ghz and 5Ghz (separate SSID for each band)3) Make sure Mode is set to 802.11 BGN4) Client isolation should be off to ensure wifi d

9
ratty
3 years ago
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pcweaveContributor I
posted in Speakers

Pairing sSonos 1 with Play 3

I used to be able to pair my two Sonos products - my older Play 3 and my newer Sonos 1 with Alexa built in. Now it seems to have been removed… am I doing something wrong? We used to be able to tell the Alexa what to play on the Play 3.. but now we can’t?

2
J
3 years ago
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NolhanContributor I
posted in Portable speakers

Can't connect Sonos Move to a second network

Hello, I'm french so I'm sorry by advance for my english.I own a Sonos Move and I live in two different house (I change house every week) and I i bring my Sonos Move in my two houses. At first it worked perfectly, I could connect my Sonos Move in both of my networks. However, it's been more than a month that I need to factory reset my Sonos Move every week because it cannot connect the the new networks. Everytime I try to do the setup where I click on "New router or changed WIFI settings". Then it says to put the speaker on the charging base and click on the "infinity" button behind the speaker (what I do everytime I try). And then it says that it can deconnect my phone from my actual network for a few moments during the setup of my speaker. But after 1-2min it says that there was a problem while trying to connect to my Sonos and I don't why I can't connect my Sonos Move to a new WIFI even that it can actually connect to 16 different networks.If anyone could help me with that problem i

1
UKMedia
3 years ago
M
MitchplzeContributor I
asked in Components and Architectural

Surround cutting out

Hello,I just recently added a Sonos Beam to my two Play:1 setup, and put them into Surround mode. I have a small apartment in a very urban area. I’m experiencing cut out on my two surrounds. Router location makes it difficult to wire the Beam in; but my right Play:1 is connected to the router by Ethernet. Wireless is on for all devices.  I’ve reset all of my products and set them up from scratch again, but the issue persists.  Any ideas, besides buying a long cat6 cable?Diagnostic # 2107913978

3
N
3 years ago
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SamplerContributor I
posted in Home theater

No surround sound on Beam and 2 One's from TV.

I have a beam and two One’s (not the SL versions) in a surround setup.They show correctly in the app and if I play music through the app, I get sound out of all three speakers.However, I mostly watch a PC connected to the TV, the PC is set to output 5.1 but when playing the audio test the rear speaker sounds are coming out of the Beam, not the appropriate One.Setup is PC connected to the television over HDMI (Port 1), beam is connected to Television via ARC HDMI port (Port 2).This is my partner’s Sony 50” television so not sure of the model number. We’re replacing my AV Amp with the Sonos which was previously working with the surround sound.I’ve been through all the options and can’t see anything obvious I’m missing, been through the TV menu’s and there’s little to do with the audio but have tried flicking things and setting them back in hope of getting rear sound.

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S
3 years ago
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KlangfoContributor I
asked in Components and Architectural

Flashing Red Light on my Sonos Move

I purchased two Sonos Moves within the past year.  One is currently displaying a flashing red light.  The Sonos Move is still playing.  I can’t tell if there is a major problem.  I’m currently using Apple Play through my iPhone without issue.  I’m able to pause and play songs, skip songs from my iPhone.  I can pause and increase the volume from the Move device.I put the Move on the charger and the red light went away.  The battery did not show as being low through Sonos.

1
Paul A
3 years ago
E
EganContributor II
asked in Components and Architectural

Cannot update; constant error 30

Updates have been frustrating since I bought my initial Sonos products 3 years ago.  It’s time to update again and I cannot get it to work over several tries. Set up:Android running newest version of the app (S2)Bedroom - 1 One (wifi)Living Room - 1 sub, 1 Playbar, 2 Ones as surround l+r (wifi)Backyard - 1 Amp (wired) Only the Living Room products show as requiring an update.  Update fails every time with code 30.  I tried doing one device only (sub), but saw the surround ones blinking white/orange during the process. I found some help here stating to change the wifi channel for the Sonos products and then the upgrade should work.  Guess what - can’t change the channel until the update has been completed - Catch 22. What else can I try?Support Diagnostics confirmation: 1646504668

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J
3 years ago
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NcackalackieContributor I
posted in Controllers and Music services

Amazon music not working

Amazon music not working.  All other sources (Pandora, Spotify. Etc.) play just fine.  However when i try to play anything from Amazon it says “Requested operation Failed”.  Ive removed and re-added Amazon service but no luck.  Any suggestions?

4
Annazel S
3 years ago
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BlackKnightTrending Lyricist I
posted in Components and Architectural

Playbar Cannot connect to WIFI network

Hi There, I have sent you a diagnostic Data and its Number is 82306999. I can successfully Connect to mu playbar via wired eth.cable but I cannot Connect it via wi-fi. It can find all available wi-fi connection, but it cannot Connect to it. It says wrong password, but I am sure the password is right since I checked it via my smart phone.  I believed I could reset it to factory settings, but it is failed wi-fi connection again.  Could you please help me about the problem??? Thanks 

11
Annazel S
3 years ago
A
axxoContributor I
posted in Home theater

Sonos Move pairing with Beam

Hi all, First of all I‘m not native English speaking. However, I‘m really disappointed by Sonos (Move) when it comes to pairing possibilities Sonos :-(It basically doesn‘t offer a proper pairing with my current setup: 1x Beam, 1xSub and 2x Sonos One. It‘s obviously possible to group rooms, but the Sonos Move lags in this setup some milliseconds. If I‘m listening i.e. EDM the bass is not properly in sync. It feels like you would be in a arena somehow. Is there any way to fix this? Many thanks

1
buzz
3 years ago
J
jsojazzAvid Contributor I
posted in Controllers and Music services

Amazon Music HD - The connection to Amazon Music was lost

I have been using Amazon Music HD for about a week and am noticing some issues playing Stations.Today - as I am looking for some good stations for the evening - I am getting the response - Unable to play “name of station” The connection to Amazon was lost.If I play the Amazon App - no issues at all. Is anyone else experiencing this?  

2
J
3 years ago
J
jknirkContributor I
asked in Components and Architectural

Google Mesh and Sonos One - I am going nuts

Hi,I really hope someone can help. I feel like I have searched and searched but still not found the answer to my problem.I have a Sage router, but use Google Mesh WiFi at home. I can connect my Sonos One (2x) directly to my Sage router’s WiFi (which is not used) but I cannot connect it to my Google Mesh WiFi. I have tried deactivating the WiFi on my Sage router, as I read this could work. No luck. I have tried connecting Sonos and Google Mesh by ethernet. No luck. I have done a bunch of factory resets. Nothing.My xiaomi roborock can use Google Mesh just fine. Why can’t Sonos?Any ideas?

1
Annazel S
3 years ago
L
LukasTContributor I
posted in Components and Architectural

Wired setup refusing to connect

Hi, I have a problem switching my Sonos setup to wired connection (due to dropouts in wireless mode). I am trying to connect Sonos speakers to the same DHCP service when wired as when they are wireless (wired and wireless connection share the same VLAN, as my phone on which Im trying to set this up does - since it works in wireless, the problem shouldn’t be there). Ethernet cable is in tact (i even see there is some traffic on the port when I look into the switch web interface), however when I try to disable wifi in Sonos app/when I turn off the SSID to which they connect, do not get a connection (can’t even ping the device). When i look at IP:1400/status/ifconfig after it gets back online to wireless, it shows under eth0 that majority of RX packets were dropped… This is weird, since it goes through exactly the same switches, as my AP and it enters the router through the same trunk - I don’t see any way how when it goes through AP it would get accepted, but when it goes through cable i

14
L
3 years ago
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tolleycrContributor II
posted in Controllers and Music services

SiriusXM 70/80s Christmas not playing

Anyone having an issue playing Sirius XM 70/80’s Christmas channel (780) on your sonos system?  Every other station works fine but that.  It plays fine directly on the sirius app.

10
S
3 years ago
R
randyfleContributor I
posted in Components and Architectural

SiriusXM Holiday Channels 2020 - Not all are working

Hi,Anyone having problems listening to SiriusXM Holiday Channels?  I am able to listen to some of them just fine.  Others, like the newly added channels this year are not working.  I get the message “Unable to play the selected item”.  The problem seems to be with the streaming channels in the 700s.  776, 778, 781, and 784 seem to play fine on my Sonos system.  Streaming channels 780, 783, and 785 do not play at all.   I went to the SiriusXM “Listen Now” site and can play all of these channels.  Any ideas on how to fix this would be appreciated.  I am looking for a solution, not opinions.Thank you. 

4
J
3 years ago
J
JokerMapsContributor I
asked in Components and Architectural

Unreliable connectiom to Spotify

Hi,I’ve just bought a new Sonos Beam and it’s having trouble playing music from my Spotify account. I’m getting error messages including “The connection to Spotify was lost” from the Sonos app, while the Spotify app struggles to connect to my Sonos speaker when I try to change the playback device to the speaker. Sometimes it works and then quickly disconnects, other times it struggles to connect in the first place.  I’m using the Beam over WiFi because an Ethernet connection isn’t practical. I have it connected to a Netgear Orbi mesh WiFi router which itself is hardwired to a DrayTek Vigor130 modem.  Alternative music services like TuneIn seem to work flawlessly.  Any idea what the problem is here?

1
J
3 years ago
T00LF00L
T00LF00LProdigy I
asked in Controllers and Music services

SiriusXM unable to browse music

SiriusXM is “unable to browse music”.  This is a constant issue for as long as I have had SiriusXM connected.  It just doesn’t work worth a crap. It very seldom is able to connect, and when it does it will stop after a while with an “unable to connect” error message.  I don’t know if this is a Sonos or Sirius issue, but neither seems to be doing a damn thing about it.  Advertised services are NOT WORKING AS ADVERTISED.  Someone please fix this worthless service or refund my money. 

1
Mark P
3 years ago
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