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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20916 Topics

J
JTOWNContributor I
asked in Advanced setups

Would the Arc work for slanted ceilings + open plan?

I’m looking for some advice. I’ve just bought an LG CX 65inch, and am looking into soundbars. Given the slanted ceiling and open plan (to one side of the TV), I’m wondering whether Atmos would work with the Arc, or whether I should be looking for a multi-speaker setup instead. The TV will soon be mounted, but the soundbar (if we go that way) would sit on a new tv stand.Appreciate any help!  

1
Rowena B.
3 years ago
M
ModfoxContributor I
asked in Home theater

My Beam works however my sonos play ones keep dropping when watching tv

Any ideas?The play ones just keep dropping.The Beam operates fine

1
Mark P
3 years ago
L
Lord SpeakerContributor I
posted in Home theater

Can’t add speakers to Arc setup

Hi allI’m praying that you guys can help me out, as I’m at my wits’ end here.Trying to setup a new Arc/One SL/Sub system.Even just adding the Arc doesn’t seem to come without its issues. The S2 app prompts me to Connect to TV - in this case, an LG CX. I’m hooked up to the eArc input. Connection will fail in the app, which informs me that something is interfering with the HDMI connection. I’ve removed all other devices, yet this persists. However, the TV settings still allow me to select Passthrough and eArc, and the bar does appear to work okay. So I’m more just curious if this is expected behaviour, or should the app still be reporting a successful connection?The far bigger issue, is that I simply cannot add my additional speakers to the Arc afterwards.Every speaker is powered, with a flashing green LED, and they’re showing up as ready to be connected in the app. I’ve tried with and without SonosNet. It can see them, it knows they’re there, but it can’t talk to them or form a handshak

3
N
3 years ago
W
WaugustAvid Contributor I
asked in Portable speakers

How do I connect Move speakers on Sonos network using Boost?

Starting a new Sonos system with all new Sonos 2 equipment. Got and connected two Move speakers to my home network. Two days later I received a Boost and connected it to my Orbi router with an ethernet cable. I expected the Moves would “see” and connect to the new Sonos network automatically. Didn’t happen.The Moves work on what shows as the home network, no mention of a Sonos network, but I don’t trust that will continue. I had a lot of drop out issues with an older Sonos system until I ethernet connected one of the components to the router and set up a dedicated Sonos network. After that, all was fine.The IP addresses for all three are the same with the exception of the last two digits. The Boost is WM:0, the two Moves are WM:1. Is this as it should be?I have more Sonos 2 product on order and want to get this worked out before tackling the rest of it.

6
W
3 years ago
D
DJVContributor I
posted in Speakers

app mix up

I have been using the s2 app for my newer product purchases. 4 rooms with multiple products. I have an older play 5 which has been working fine on the s1 app until the lastfew days. Now when I open the s1 app it say incompatible and a screen comes up to flip to s2 where it will not recognize the older play 5 product. Tried chat support but difficult to explain what is happening. Did some resets but still not right. Seems like an app issue???  Anyone else having this problem. ??

3
D
3 years ago
J
Jeff101Contributor I
asked in Controllers and Music services

Music Library not updating correctly

I have added an additional album to my music collection and after many updates this is still not showing in my system.I have less than 3000 tracks in the library so space should not be an issueI have checked the metadata and this looks to be correctI am using both Windows 10 and Android 10 for the update processThe music library is stored on a NAS drive and only this album is missingAre there any error logs generated by the system that I can view that may throw any light on the problem?Thanks

5
J
3 years ago
P
painter_Contributor I
asked in Home theater

Sonos One SL keeps dropping out?

I have two Sonos Play 1 in a network that I’ve had for years with zero problems.I got a Sonos One SL this week to expand the network, and it drops off all the time? The other two speakers will continue to play music, but the new one will just go in and out….. 

1
Mark P
3 years ago
S
ShaneSContributor I
asked in Controllers and Music services

sonos move and Sonos Play 1

Hi. I have just added a Sonos Move to my system which just has 2 play ones linked in stereo.I can play both the move and the play 1’s separately but as some as I turn on the move the play 1’s are no longer visible in the app.  Any suggestions on what I need to doThanks

3
S
3 years ago
S
Søren AndersenContributor II
posted in Components and Architectural

When a new e-mail comes to Outlook Sonos stops playing

Everytime Outlook is running sonos tops playing when an new emial arrives.What can we done??

7
S
3 years ago
S
SnarfxxxSnarfContributor I
posted in Advanced setups

Multiple Groups

Dear Sonos,As of now I know there are only the below grouping possible with the Sonos Arc and play 5s:In total you can either have any of the following set up:(Sonos Arc+ Sub) , (Play 5), and (Play 5). (Sonos Arc+ Sub) and (stereo paired PLay 5s) (Sonos Arc +Sub+ Play 5 (RS) + Play 5 (LS)Is it possible you will add options to create mutiple groups with the Sonos Arc so you can setup for the two play 5’s as a seperate group? I’m intersted in purchasing the system but it seems so expensive when some of the features for grouping aren’t possible. From a customer standpoint you are paying so much but the grouping is lacking.From a future customer.Regards

11
J
3 years ago
A
alfredlotfyContributor I
posted in Home theater

Sonos Sub less than 2 years STOP WORKING (NO POWER)

Hi I have Sonos Sub was working fine and all of sudden stopped working, no power at all, tried everything. changed the power cord, tried another power point. nothing worked. The Sub is less than 2 years old. Any one can advice Please.Thank you

9
B
3 years ago
M
mariuszkContributor I
posted in Controllers and Music services

Sonos will not show songs in activity playlists

HiRecently our Sonos stopped showing songs in the Activity Playlist under iTunes services.I’ve tried to remove and re-add iTunes / Apple Music but still this is a problem.Remaining features of Apple Music seem to work fine. Please adviseBest regardsMariusz

10
M
3 years ago
R
RIvieraladContributor I
posted in Components and Architectural

echo from Playbar

My playbar sound is echoing. Watching the sports and when the presenters talk over music or other sounds it really echos. When the background noise on tv is silent the speech is perfect and no echo from playbar. Tried tuning and play 1s which are in surround mode. Tv speakers are off

1
Rowena B.
3 years ago
A
andyg11Contributor I
asked in Components and Architectural

Audio cuts out, comes back and the song has moved 5-10 seconds down.

My audio guy put in a brand new Playbar connected to a Sony TV in March.  for 8 months now they have been making changes to the sonos (Hard wired) settings, settings in the TV, and the network itself.  The latest being they turned off the TV Autoplay.  But the problem keeps happening.  They have tried Apple Music, Amazon Music and Sonos radio.  It can play for hours and then all of a sudden skip three or four times.  Sometimes it skips 10-15 minutes in.  In other words it’s random.  It’s connected to the TV via fiber.  The TV Audio output doesn’t seem to have the same issue.  Also, if we unplug the fiber, it seems to not happen.  I say it seems because I don’t trust Sonos.  The audio guy even tried a second Sonos and the same issue happens.  They think the TV “sends a signal” every so often that tries to take over the playbar audio.  However, even turning off TV Autoplay the issue continues.   

1
Simon B
3 years ago
L
LouisJames88Contributor I
posted in Speakers

Sonos Connection Problems.

I have Sonos system throughout the house. Since March this year, one of my Play 5’s have decided not to work.Just today, it has started showing again in the app to connect. The app fails to connect to the temp network it provides. When adding through ethernet, Sonos plays setup music, then states it looses connection.This also happens with Sonos Boost.Please advise.

1
Simon B
3 years ago
B
bodonnell56Contributor I
posted in Components and Architectural

Static from speakers connected Connect Amp

I have 2 Bose 251 outdoor speakers onnected to a Connect: AMP.  For the couple years,  I have noticed a static noise coming from my right speaker.  I have since replaced all the speakers and wires, and the noise is still coming out of the right speaker?  I have a run less than 40 ft and using 12 gauge outdoor speaker.Any assistance would be greatly appreciated.

3
buzz
3 years ago
C
Connect sysContributor I
posted in Components and Architectural

Connect Amp: I have 3 rooms Connect Amp in media room with 4 in-ceiling speakers, a bar with 2 in-ceiling speakers and a workout room with 2 in-ceiling speakers

I’m trying to play the same source thru all three but I can’t get media room source into the two other rooms.  All speakers work individually but when I want all speakers to play the media room I only get a hiss at top volume from the other rooms. 

3
Rowena B.
3 years ago
R
Ron PContributor I
asked in Advanced setups

Sonos Move WiFi range

I’m adding the Move to my Sonos collection.  Does the Move have any WiFi range limitations?  I.e. If my phone can connect to my 2.4G WiFi network 400 ft away, can I expect the Move to reliably connect to the same WiFi network?

1
buzz
3 years ago
D
Dcgman#1Chromatic Producer I
asked in Portable speakers

Port/Boost on the way

I just received my Move today. All set up and playing. Sounds great. I have both Port & Boost coming next week. Question. All my Sonos is on my wifi router. When I get my Port and Boost should connect my Port first before connecting my Boost? Is there a certain procedure to connect Boost when all of the Sonos are already on a router wifi? 

1
Airgetlam
3 years ago
G
Gauravsharma.SydContributor I
posted in Home theater

Wifi stopped working immediately.

I recently bought sonos Arc and two Sonos one with microphone. When I connected the setup after sometime my wifi stopped working and I have no internet since then, yesterday.  I am using Netgear Night Hawk D7800 and not sure what’s the problem. My internet had no trouble what so ever before connecting this full setup. I have a feeling that Sonos wifi connection is interfering with the wifi signal and causing the problem. Can someone help. Thanks. 

6
G
3 years ago
D
deejcukContributor I
asked in Home theater

PLAYBAR will not connect to DrayTek router

so i swapped out my bt homehub 5a with OpenWRT for a draytek 2762ac, i enabled 5G and 2.4G, on the 2.4G channels i kept the SSID the same name, i kept the password the same.i messed about for ages trying to move it to the new wifi, i reset it, reset the app, many times, each time it connects and tells me that its all setup but then never shows in the appi see it has a DHCP IP address, my phone is on the same network during the setup etc.any ideas ? i spoke with support chat they told me to remove band steerring etc, enable upnp (nope) and a few other things that the router seemed to have set already but the weird thing is that it seems connected as i see it in the arp table and dhcp table but the app never sees it, the app (IOS) has full network access.i am lucky in that i can connect it via an ethernet cable but even though i can im not sure why it would suddenly stop working on wifi 

6
Annazel S
3 years ago
Sk8aflyRod
Sk8aflyRodContributor II
asked in Components and Architectural

Maybe I’m not cut out to own Sonos - so many connectivity challenges

I own a Playbase, Soundbar, Sonos One, three Play:1, two Connects and I live in a 1,500 SF house with an Eero mesh network. I struggle all the time to have them work. I spent two hours yesterday had them all connected and then unplugged a Play:1 to move it; plugged it back in a three speakers dropped. This morning I only have two showing up again. I go through the “Find as missing product” and push the Play + Plus and it’ll flash orange until the “Searching for Product” finishes and then the blinking orange goes Solid white and the prompt is asking for Flashing Orange. I try connecting The speaker I work mainly through my phone for setups. I hook a speaker straight to the router and it won’t notice it (them). I try Altenrnative Set Ups as directed, nothing. I try the set up a Sonos WiFi when prompted to do so and it doesn’t appear in my Networks. I try a complete reset not the speakers and it’ll see the speaker but won’t allow it to set up; says it can’t connect. I’m so frustrated; I’v

4
Sk8aflyRod
3 years ago
J
jb1888Contributor I
posted in Components and Architectural

Sonos keeps cutting out (white status light)

Having problems with my Sonos System, multiple times a day, it will reboot (knocks off all Sonos devices). I have a Sonos boost connected. Diagnostics Number: 1284781800.

5
Simon B
3 years ago
J
JohnT-in-UKContributor I
asked in Components and Architectural

No TV sound! HDMI ARC to Samsung Frame 2019 Smart TV

After moving my TV I now connect from Sonos AMP to a 2019 Samsung The Frame via a fibre optic hybrid HDMI 2.0 18GBS cable. I cannot get any sound via the AMP (which is also connected to a Sonos Sub and 2 x Play:1s). Stuck with the TV’s speakers, which is a downer. Speakers all work for music.The Sonos happily sets up the speakers via HDMI ARC, you get the success tone through the speakers every time. But the TV (while set to output via the Sonos) is silent. Every 3rd or 4th time you do the Sonos TV setup, you get TV sound through the speakers for 3 or 4 seconds…. until you get the success tone, after which it is back to silence! Any suggestions please? I’ve restarted and replugged all this 100 times now and am tearing my hair out.

1
Rowena B.
3 years ago
S
SammytContributor I
asked in Controllers and Music services

Music service skipping after a period of time doesn't recover, unless paused

Diagnostic number: 882209052Hi i have been having this issue ever since i purchased this system... i haven't tried it on all music services (which i will do) but the testing i have been doing is on streaming iHeart Radio. It seems that after a period of time the speaker or group of speakers starts to loose the stream and skips, it gets worse once it starts and doesnt recover. if i stop and start the group of speakers it works for a while ~1hr, then starts skipping again. I have replaced the router, switches and access points and this still happens. One test i've done is to split the group of speakers into two with each group having a hardwired set of speakers, this has proved that it's not the wifi as these speakers suffer the same issue. I have also started the second group of speakers after the first lot start exhibiting the issue and they work fine with the same service as the first set continue skipping. i will continue testing but would appreciate any suggestions on fixing this.  

1
Rowena B.
3 years ago
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