• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20996 Topics

J
JackJackJackContributor I
asked in Home theater

Sono Beam Air Play No Longer Working

Sonos Beam Airplay stopped working. I tried resetting the router, restarting the Mac, resetting the Beam. Nothing is working. I tried all three things multiple times. The only thing that changed today was the Sonos app update, I figured after a full product reset of the beam things should work right?!?This seam to be a recurring problem. I’ve seen posts that go back two years… after a days worth of work this is not the way I want to spend my time… spending hours trouble shooting your product is not my job, specially considering your ticket price.A simple audio jack to connect to the computer output signal would so easily solve all sort of headaches. I had the product for a couple of weeks and considering that it also took hours to get things to work when I first set-up the system, I’m sincerely thinking of returning it. 

1
Annazel S
3 years ago
D
daviesd407Contributor I
posted in Components and Architectural

Sonos One speaker crackling/static sound

Hi, Wondering if you could assist, my Sonos One speakers are attached to my Sonos Beam for the surround sound. Recently my left Sonos One has started to crackle / static sound when TV is muted or switched off.I have repositioned the speaker and re-tuned it several times but it has not solved the issue.I have run diagnostics with the reference: 528283216

1
Paul A
3 years ago
I
iceliasContributor I
posted in Home theater

Sonic Beam - Setup

Good evening, today I received my first Sonos product. I opted for the BEAM to replace my broken Samsung Sound bar.I’m having an issue setting up the device. My goal is to connect it to my Samsung UE55KS9000T TV. My old Samsung Sound bar connected through Bluetooth, I presume I can do the same with the BEAM.I unboxed the BEAM and was surprise that it didn’t come with a remote control :). I connected it to the mains with an ethernet cable to my BT Smart Hub 2 router. I then installed the Sonos 2 App on my iPhone and created a Sonos Account. It found my BEAM (with the correct serial number). It then ask me to press the button on the BEAM, then the set-up process began. After 30secs is fails with a message ‘The connection to your Beam was lost. Make sure Beam is powered on” The BEAM is powered and this message happens everytime. I’ve even installed the App on my iPAD just in case my iPhone was dropping wifi signal, I get the same message.I’ve also connected the HDMI cable from the BEAM to

3
I
3 years ago
C
Castagnola87Contributor I
posted in Components and Architectural

My Sonos Five has a rattle sound on certain songs.

So I dove in and bought my first Sonos product this year and in July I picked up my Five. I have loved this speaker these past 3 months, but recently a couple of songs I’ve been listening to, I have noticed a rattling type sound, and I think it’s with certain bass frequencies. The rattle is like the casing/ housing is shaking. On my five, I use a flat EQ, all zeroes, I have setup the Trueplay and I prefer Loudness on.the 2 sounds I’ve noticed it on are:Deftones - Passenger (Mike Shinoda Remix)Kalley - Alabaster Heartboth through the Spotify service, selected through the Sonos V2 app.Also I don’t usually get higher than 50% on the volume, and I use the speaker alone in the horizontal position. Anybody have a similar experience, or have suggestions to change settings? Is the thing damaged/ can it be fixed? Really hope to fix this issue, since I have already ordered my next product, a Sonos refurbished Playbar is on the way from Beat Buy. 

1
Simon B
3 years ago
C
Captkana13Contributor I
posted in Controllers and Music services

Amazon Music not playing

My Amazon music is not playing on my Sonos. I have the free version and it keeps telling me to upgrade. I have removed it and addded it back. I have reauthorized it but nothing works. Any recommendations?

3
Mark P
3 years ago
A
ali_nContributor I
asked in Home theater

Connecting Arc to Amazon Cube

I just got an Amazon cube and there is no place to run an optical cord to my ARC.  Currently I run the optical cord from my fire TV to my ARC and HDMI from fire tv to my projector across the room.  (We don’t have a TV).  The cube only has one HDMI spot, which I need to run to my projector (under the carpets and behind our couch.). What to do?  How do I get sound from the Cube to the ARC? 

1
Airgetlam
3 years ago
L
Lee JefferiesAvid Contributor I
asked in Controllers and Music services

Some downloaded iTunes songs not appearing on Sonos

Yesterday (2nd Dec’20) l purchased & downloaded 13 songs from iTunes store. They came from different albums but l grouped them together on iTunes to make an album. I have done this several times previously without issue. However this time there is a problem. After Sonos updated the library only 4 of the 13 songs have appeared. They are all correctly located in the same folder on my NAS, all the data matches that should. I have removed them all from the NAS, updated the library so removed them, added back onto the NAS but still only the 4 appear.Ideas anyone? Cheers

7
Airgetlam
3 years ago
J
JakobSzContributor I
posted in Home theater

Sonos Arc and Trueplay - how do radically improve the sound

First of all - I am a 10+ years die hard Sonos ambassador - I just love Sonos products in everyway.I’m also an life long enthusiast of full speaker Hi-Fi and surround sound, and have many various setups including a full speaker, amp, sub setup as well as a Sonos Playbase 5.1 setup. The Playbase is really good, but can’t really win against my full featured Hi-Fi speaker/sub setup - and its also limited by missing HDMI ARC, etc. So when the Sonos Arc was announced my hopes was high and I ordered it right away. I quickly got i running and Trueplayed it. The first movie impressions was quite okay, however not really great. But the music listening was absolutely horrible - I could not believe how bad the sound was. Even my old Play 1 would beat it any day. So I tried tuning again, etc. but nothing helped. Looking around for solutions I stumbled upon the suggestion to Trueplay with and old iPad. I had Trueplayed tuned the setup with my iPhone XS which is said to have a filter for high treble

3
R
3 years ago
Q
q-the-qContributor I
asked in Components and Architectural

Symphonisk speakers no longer showing up on Apple TV

For the past year or so, I have been using the symphonysk to act as a bridge allowing me to “Airplay” from apple tv to my sonos connect (series 1, not airplay 2 compatible) - This has worked great, until recently. I don’t know if it was the latest apple tv update or latest Sonos update, but now the symphonysk does not show up as an audio output option on the apple tv. What to do? I tried resetting the apple tv to its factory settings, but still no luck, so I’m guessing it’s on the sonos side. Any help would be appreciated

5
Annazel S
3 years ago
S
SherryarTrending Lyricist I
posted in Home theater

[BUG] Sonos iOS app / Sonos Arc - Volume keeps maxing out to 100

Hi, my Sonos Arc finally arrived today.  Unfortunately the product is unusable because the volume keeps automatically going to 100 all the damn time.  I’m using an Apple TV 4K with it and using via HDMI ARC to my Samsung TV. All is fine, the Trueplay is setup and all.  But I can see that the status light flashes as if someone was secretly turning the volume up until it can’t go any higher, after that the Sonos Arc just keeps beeping angrily because it can’t go any higher but keeps trying. The only solution I found is to disable the ‘Touch Controls’ option under Hardware settings on the Sonos app. Have I just paid £799 for a defective product? Should I return it? Or is it a bug with the app itself?  Diagnostic confirmation number: 1032501406

7
Airgetlam
3 years ago
T
TheinquirerContributor I
asked in Components and Architectural

System app wont connect to wifi

This app has worked fine but now it won’t connect to wifi. All other devices in the house are working fine. I've already tried rebooting the modem and router. my diagnostics number is 1907488341.  Thank you for your help!

2
O
3 years ago
C
Chiefy57Contributor I
asked in Components and Architectural

New Router issues

Hi all, help please! I have a Play Bar, Sub, and 2 x Ones (Gen 2). My play bar and sub are connected to my Samsung QLED. My ones were connected via wifi. Happy days. I could also use Amazon Music and Alexa with it.  Now, I have a new router; a 3 Broadband Router (Huawie)  much faster than Sky. A breeze I thought to reconnect everything as it was. Well, it hasn’t gone according to plan! Only the play bar is working (I suspect only because it’s p,ugh Ed directly into the TV)  I cannot get the sub nor the ones to connect to the new router even with the Ethernet cable. Clearly I’m doing something wrong but I’ve followed the advice to the letter and still nothing. Any advice please?

6
Annazel S
3 years ago
S
SamCSmithContributor I
asked in Advanced setups

Play 1 won't connect to boost even though its in a stereo pair with another play 1 on a wired connection

I have two play 1 speakers, first gen. I recently installed a boost to my system as one was continuously dropping out. I have connect one with an ethernet directly to the boost in the hope it will sure things up even more and they’re in a stereo pair but one refuses to move onto the boost network and is still showing WM:1 instead of VM:0 like the boost and the speaker wired to it. Has anyone got any suggestions?

3
ratty
3 years ago
R
RRrocketContributor I
posted in Components and Architectural

Pandora not working with S2 on IOS 14

Ever since I upgraded IOS devices to 14.2, Pandora has become unusable. Songs not found, cannot play errors, lack of continuous play, glitchy connectivity.Spotify works fine.Am using the current version of S@ and have restarted speakers, phones, and IOS devices, no change.please help!

9
Simon B
3 years ago
M
Maink1985Contributor I
posted in Home theater

Sonos SL

How do I connect those speaker to my Samsung smart tv

2
J
3 years ago
S
ShakContributor I
posted in Speakers

Play:5g2 won't connect to router

Unable to connect Play5(2 gen) to my new router

1
controlav
3 years ago
R
RGSContributor I
posted in Home theater

HDMI ARC port already in use

I am trying to set up a Sonos Beam.  My Panasonic TV has three HDMI ports.  Only one is an HDMI-ARC port and that is already in use by my DirectTV cable box.  Apparently the other two ports do not work with Beam.  I keep getting the message that “CED not connected”.  The CEC on my TV is enabled.  Can anyone help?If i need to use the “optical audio adapter”, then where do I plug that in?any help would be greatly appreciated.  SONOs online instructions are weak, at best, for a neophyte trying to set up his first soundbar.

3
controlav
3 years ago
A
Allan BContributor II
asked in Controllers and Music services

STP is disabled for this device

Looking at my network matrix to check out some connection issues (again!) I noticed that one of my devices had no entries at all in the network matrix and when i check the “/usr/sbin/brctl/showstp br0” link it said “STP is disabled for this device”. Presumably this means that this device is not using STP to connect to any other SONOS devices in my system? I have a wired setup, with 5 secondary (hard wired) nodes and 10 tertiary nodes in a 15 node setup. I have only recently noticed the “STP is disabled ...” text.  Does this indicate a problem with the device?  Any ideas how I could check/rectify?  I’ve obviously tried the reset option.  Any advice appreciated!  Thanks A.

12
A
3 years ago
P
Pompey LargeContributor I
asked in Home theater

How do I Factory Reset my speakers before selling?

Hi , i am selling 80% of my sonos system and buying up grades. Do i need to factory reset each speaker before i sell ?  and more importantly, how do it do for each product? I presume the procedure is the same for all products?I’m selling play1’s , playbar, play5 gen1’smany thanks, Chris. 

4
P
3 years ago
I
ifrisbeeContributor I
asked in Controllers and Music services

Services keep disappearing from browse menu

music sevices keep going away in IOS app. when i start the app. all my sources are missing except the default ones ( library, sonos radio, and tunein), if i go into settings and add one of the missing servies back, then they will all re-appear. this happens almost every time. Also any songs or podcasts in the queue from any of the missing services won’t be available until I do this 

1
C
3 years ago
B
bradbortEnthusiast I
posted in Controllers and Music services

Tunein won’t play WERS, but Sonos new radio station will.

For some reason, the sonos app often won’t play WERS with tunein,  but if I go to the same station in the new sonos radio station it plays well. If I play directly from tunein, there also are no problems. This seems odd. Surely both sonos/tunein and Sonos radio get the stream from the same source. Anyone have an idea of what is going on?  All other stations I’ve tried work fine.  

5
Simon B
3 years ago
D
dhof161Contributor I
asked in Components and Architectural

Sonos keeps restarting the song after like 30 seconds..

This issue has happened many times before until it randomly goes away but I’ve never been able to fix it. Streaming the song from my phone’s storage.

1
Simon B
3 years ago
A
andycottContributor I
asked in Home theater

HELP SETTING UP SONOS BEAM WITH ANDROID PHONE

I just bought a Beam today and was amazed at the lack of instruction with the equipment, other than download the app and select ‘set up new system’.I downloaded the app to my android Samsung version 6.0.1.On opening the app, the only option is to ‘add to existing system’ - but I don’t have any other Sonos items.How do I find the ‘set up a new system’ tab? 

2
A
3 years ago
D
danieldurransContributor I
asked in Home theater

Hum from Sub Gen 3

I appear to have a slight humming noise coming from my new Gen 3 Sub. It is most noticeable when the sub is awake, but I have noticed that there is a much quieter hum when the sub is asleep. There is also a very slight ?crackle? noise with the hum.The hum is present when audio is playing, paused, or muted. The sub is paired with an Arc.The hum doesn’t get louder when I turn up the volume slider.Here is an example, recorded on an iPhone with the microphone placed about 1cm away from the hole on the Sub. Sub was awake, with a music source on pause:Example 1 - Sub with HumAnd so you can see the background noise that is generally in the room, this is with the Sub asleep:Example 2 - Sub asleep (natural background noise only)You may need to crank your volume up to hear the hum example… I think the iPhone tries to eliminate background noise (which doesn’t help when you are trying to record a hum!)Should I expect this?I can only really hear it when I get my head close to the sub… but having re

4
Rowena B.
3 years ago
R
RadojevicContributor I
posted in Components and Architectural

Bring back http://:1400/reboot

For all that is holy, bring back the ability to reboot a Sonos device via a web browser. Left stereo paired Sonos Play:1 plays sound. Right stereo paired Sonos Play:1 is silent. The only thing that fixed the right stereo paired Sonos Play:1 was to power cycle the Sonos Connect. Shouldn't need to schlep across the house to unplug a power cable, and spend an eternity trying to plug it back in, when the device is already connected to the network. Let me reboot it from my computer. Let me reboot it from my tablet. Do I really need to buy a WeMo outlet to accomplish this? Setup... Router -> (ethernet) Sonos Connect -> (SonosNet) 2 - Sonos Play:1s (stereo paired)

41
wideglidejrp
3 years ago
Terms & ConditionsCookie settings