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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20915 Topics

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Dirk teltContributor I
asked in Home theater

Arc + sonos sub (gen3) does not let me add sonos one

I already had the sonos arc+ sub(gen3) connected to my TV. And it works fine. I just wanted the little extra experience of the all surround. I bought 2 sonos One.When i added these to the app, and tried to put them in the same room as the arc and sub. the app created an additional room for it with a number 2 (tvroom2). The app also says it cannot find two compatible sonos speakers if i try to set up surround. they are powered on and connected to the wifi.  I am able to connect my sub to the sonos one speakers, but not the sonos arc for some reason. Any suggestions?

11
J
3 years ago
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StuRContributor I
posted in Controllers and Music services

Amazon Music HD - playlists not visable on Sonos

I have about 20 playlists on Amazon Music HD, but when accessing the service via the Sonos app, I only see my “Discovery Mix” playlist (originated by the service), none of the playlists I created.  Any idea why this is the case?  I can go into the Amazon Music app and beam my music to Sonos via Airplay, but I’m stumped why Sonos itself won’t show the playlists. Any help would be appreciated - thanks. 

3
J
3 years ago
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Dcgman#1Chromatic Producer I
posted in Portable speakers

Boost setup

Right out of the box the instruction says if you already have the Sonos app, which I do, it says to open the app (which I did) and choose More>Settings>Add a Bridge/Boost. Where is More on the app? I am using the Sonos 2 app. I cannot find More. I tried the Settings button first but nothing? In Settings when I hit +Add Product I get a Searching for nearby products message. That’s it. So where is that More button? 

6
D
3 years ago
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John 21Contributor I
asked in Controllers and Music services

New app

I am struggling to connect my sonos to my WD cloud mirrror which is on a home network to link my music library again. . It used to work before the app was changed, I get an error code 900. Tried them help line but it only works from 09:00 - 17:00 no good to me as I work the same hours. Can anyone assist. I have also tried downloading the app onto a computer and through this have been able to point direclty to the required file but still no joy. Any help would be greatefully recieved.Thanks John21

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Airgetlam
3 years ago
Gardineer
GardineerContributor I
asked in Advanced setups

Connect connection

I have two connects, one Gen2, in the same room. One is connected to a turntable and sound system. The other is connected to a Ruark system as speakers. Is there a way of linking them together in a similar way as a stereo pair?

2
Gardineer
3 years ago
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Chris ZContributor I
posted in Components and Architectural

Cannot play FLAC at bitrate 172k or 192k despite sonos indicating it supports up to 1536k

According to the support site at https://support.sonos.com/s/article/79?language=en_US ; the Sonos system supports FLAC up to 1536kbps: However, when attempting to play a FLAC 192kbps on Sonos ARC, the following error message appear on the latest Sonos player “Unable to play ‘Soundfile”- it is encoded at unsupported sample rate 192000 Hz”.Same problem with another FLAC at 176400 Hz. Anyone has seen this problem? Thanks!

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K
3 years ago
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DingoyContributor I
asked in Home theater

Sonos Beam dual voltage?

I recently bought a Sonos Beam at Costco and was wondering if this is Dual voltage (AC100-240V)? I travel and would like to be able to use this in Singapore where they use 220V. It would be great if someone actually bought this in the uS and brought it to either Europe or Asia also give some feedback.  Thanks

3
D
3 years ago
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jwhyteContributor I
posted in Controllers and Music services

iTunes

I have a large amount of itunes music on my iphone. Up until a few months ago I could send the music from my iphone to my Sonos Beam which would then send the music to both of my Sonos One speakers.Now I can only send the music from my iphone to the Sonos Beam , I no longer see my two Sonos One speakers on my phone  Can you help ?

2
J
3 years ago
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david_mun_89Contributor I
asked in Advanced setups

Is the Sonos Beam classified as a hub?

Does the Sonos beam count as a “hub” so i can connect it to my tv etc? 

6
J
3 years ago
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ranarikContributor II
asked in Components and Architectural

AMP stopped playing the tv and it won't sync with the tv no more

hi,My amp sync with the tv is lost since last week and they won’t sync anymore. since I bought the amp 6 months ago, it had no problem synching with the tv via hdmi arc.I just hooked hdmi cable from the tv arc exit to the hdmi port on the amp and bam, it worked.not anymore :(since it stopped playing tv audio last week, I tried a few simple actions to fix it and bring the amp to play the tv sound back again,a. I tried to use a different hdmi cableb. I reset the amp and hooked it back to my system.c. I  connected an apple tv  to the arc/hdmi-2 input on my tv , just to make sure that the hdmi connector on the tv is ok and operational , and it did work fine  (the arc port on the tv works both as an arc channel and as an output hdmi channel)help needed :)

1
R
3 years ago
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jacintojContributor I
asked in Speakers

Play 1's and Playbar no longer streaming music

My Play 1s and Playbar all of a sudden stopped working last night. My 2 Sonos One’s work fine but the others do not. I reset one of the Play 1’s and tried to link it to my account but it wasn’t working. For a while, the speaker showed up on my app as Not Registered but eventually it registered. Unfortunately, I still cannot play any music on it from any service (Apple, Pandora, Amazon, etc.)Before all this happened, the error I’d get when trying to play a song was “Unable to play ‘<song name>’ - unable to connect to <service>. Another error I’d get was “Unable to add tracks to the queue”The only way I can get music to play is if I start a track on one of my Sonos One’s and then select the Play 1’s. I’ve checked the wifi settings mentioned in other posts:a. Auto channel must be set to Offb. Choose best non-overlapping channel (1,6,11)c. Set channel bandwidth to 20MHzd. Both 2.4GHz and 5GHz should be enablede. 802.11 band should be set to b/g/nf. Airtime Fairness should be di

1
J
3 years ago
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cskasmanContributor I
asked in Components and Architectural

Lost a Room on the app

I have a family room with a Playbar, 2 Sonos One’s and a sub. My other room can be found on the app, but my collection in the family room disappeared. The playbar receives sound from the tv. All have been rebooted and show a white light, but still no link to app.Please help! Thanks.

1
Airgetlam
3 years ago
A
AMOAmirTrending Lyricist I
asked in Components and Architectural

network bandwidth insufficient to maintain playback buffer

Hi all, So sorry for the repeat question but as I have another problem as well I thought it might be best to ask it separately. Basically, I do get the bandwidth insufficient error but also when I don't get that if I connect more than 2 play:1 speakers to a sonos boost it again goes off. Basically 2 boosts are connected with wire to the sonos system and then each of the boosters are supposed to support 3 speakers on each floor separately.  My diagnosis number is 799501210.  Any suggestions are very much appreciated. 

27
R
3 years ago
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CLTBurgContributor I
posted in Controllers and Music services

Sonos HD Radio Cutting Out

My system is new, and dealer installed.  Dealer also installed state of the art high-speed internet completely replacing previous system.  Everything has worked great, except I just “upgraded” to Sonos HD and it constantly cuts out as if it is buffering.  Doesn’t happen on Prime HD, Spotify, Pandora, etc.  Anyone else have this problem?

9
R
3 years ago
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samecjohnnyContributor I
asked in Home theater

Connect Sonos:Arc to Tahoma system

Hello, I have a problem connecting my Sonos Arc with Somfy Tahoma system. I use Tahoma link for adding products, they even offer Sonos in the list of cooperating companies. But Tahoma could not find the Sonos.Is there anyone who could give me an advice? Thank you very much. Jan

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Rowena B.
3 years ago
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Candice1170Contributor I
posted in Components and Architectural

Why do my SL1's and Playbar not work in living room with TV since I've added two S1's in a different room?

I can play Pandora on all speakers together, however if I want to switch to TV in the living room none of the speakers work? Please help!!!

1
Rowena B.
3 years ago
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PaulSladeContributor I
asked in Components and Architectural

Sonos keeps cutting out

HiI’ve submitted diagnostics  (2030254196) can you advise what the issue is.Thanks,Paul.

1
Rowena B.
3 years ago
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Johnny91Contributor I
posted in Components and Architectural

Music track 'no longer available on HMD Global Nokia 7.1

I have been successfully playing music on Sonos via my android phone (bought for this purpose when support for my iphone ceased).Yesterday I added some additional CDs via itunes on my Windows 10 laptop but now can’t play any tracks as I get this message each time. Help!

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Rowena B.
3 years ago
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shauntheledgerwoodsContributor II
posted in Components and Architectural

Sonos connect fades out for a few seconds

Hi, my Sonos connect fades out randomly for a few seconds playing any music source. One can hear the music still playing very faintly in the background. It also soemtimes gives a slight scratching sounds as it fades out or comes back in. Any ideas?

4
Rowena B.
3 years ago
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Jorin69Contributor I
posted in Portable speakers

cannot connect Move to Wifi network

Have tried deleting S2 app, factory reset sonos move, reinstall etc  worls fine with bluetooth on my Iphone11 but not my wifes iphon 8when reinstalling it does not connect to my wifi network, it finds the speaker but stops at can not connect . It couldnt add move to the system tab, somehow i succeded with that but after clicking on the icon for move,  it says time to finalize blabla la” and then”adding sonos move” stand for a while then ” your mobile unit can not communicate with sonos. Check network and try again”

5
Rowena B.
3 years ago
A
ajibarraContributor I
posted in Home theater

Samsung + Arc + eARC issue

Hi, As many other people I am having issues with a Samsung TV and Arc setup. Everyday sounds is cutting out until I restart the Arc (which should have a way to restart from Sonos app instead of unplug and plug the power cord) I have a Samsung Q959TS with software 1403 and I have submitted diagnostic under 1445706949. I bought both TV and Arc 2 months ago and I have regret that from day one.  Please let me know if you find something in diagnostics or if there is anything I can do thank you

3
Rowena B.
3 years ago
jackbox1
jackbox1Contributor I
asked in Controllers and Music services

Looking some expert help reconfiguring my musical mess

Since July, when OS Catalina shredded iTunes, killed .xml files and jumbled my entire music collection into a mess, I have been struggling piecemeal to reorganize it. I had iTunes Match and songs saved on my Mac HD and that worked for a long time, Now I have tried relocating to a NAS (without really knowing how), subscribing to Apple Music to have everything in the cloud, tried to transfer playlists into Sonos playlists and about 12 other things.Bottom line is that I need some pro help to get this thing back to shape. I have requested some quotes from people and they’re looking for $270/hour.Do you have any recommendations for me? Thanks in advance!Jack

1
Ken_Griffiths
3 years ago
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UghworkplsContributor I
asked in Speakers

Sonos Play 1 not working on new wifi

We have 3 Sonos Play 1s and was able to set up one of them on our new wifi, the other 2 I have already spent 15 hrs trying to set these up with zero success. Tried connecting directly to router, turn on/off router and sonos, updating software, factory resetting sonos.. still not working. Beginning to think they did this on purpose so you buy more of their expensive speakers. Way too hard to get these onto a different wifi! Why??

1
Mark P
3 years ago
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stevealContributor I
asked in Components and Architectural

SONOS system only plays only the first few seconds of PC music tracks

My Sonos 5 still plays radio OK. But when I select a music track or an album from my PC, Sonos now just plays the first few seconds of a track, pauses for a few seconds, then plays a few seconds of the next track. And on and on….  All was ok until a few days ago!Can anyone help?

4
S
3 years ago
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jmb0501Contributor I
asked in Home theater

Sonos Arc switches to TV speaker

My Sonos ARC has been playing fine. However, occasionally when I turn off my system (TV & Cable Box) and later turn it back on I only get sound from my TV speakers. I then have to disconnect (Unplug) my TV, Cable Box and the Sonos ARC for 30 seconds. When I plug everything back in and turn on the system I then get sound from my Sonos ARC. This happens about 3 times a week. My Sonos ARC is connected to  my Samsung Q7FD series TV via HDMI ARC. Any help will be greatly appreciated.

17
P
3 years ago
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