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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19010 Topics

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spj1Contributor I
asked in Advanced setups

use wifi range extender with sonos?

We often have trouble with wifi connectivity in our kitchen, and we purchased a range extender (amped AC1200) to improve performance. So far, it seems to help quite a bit when surfing the web in the kitchen. We have also experienced occasional problems with playing through the sonos system in the kitchen, and nearly always when trying to listen to sonos on the back porch, just outside the kitchen. Can we also use this device to communicate between the sonos bridge and a speaker? (I am assuming this is not possible, because the device creates a second network, which the sonos speaker would not recognize.) If not, is there another solution for improving connectivity between the bridge and a speaker? Thank you. EDIT: Having read a related thread that came up after posting this, I see that the appropriate sonos product for this problem is a BOOST. I would still like to use the amped range extender with our sonos system if this is possible. Thank you for any advice you can provide.

8
S
6 years ago
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robokittyAvid Contributor I
asked in Advanced setups

Mixed Sonos net wireless with multiple Wifi access points.

Making some networking changes in the house, and looking for opinions. At the moment I have one consumer router/AP/switch, and I have Sonos players on Sonos net. Some of the players are wired and some get their wireless from a Sonos Boost. Of course the Sonos net and the wifi are on different channels. The wifi coverage in the house is terrible, half the house is very weak. The Sonos is working fine. I’m planning on getting Ubiquity router, switches, and a couple of access points. The question is should I keep the Sonos on Sonos net, and use two wifi access points? Or should I run the Sonos on wifi, ditch the Bridge, and use two or three AP? Fwiw, my main player is a Play-5 II, three feet from the Bridge. I have a Connect on wired Ethernet, which is usually turned off. I have a Play-5 downstairs that I use from time to time. To get good Sonos wireless to the downstairs I turn on the Connect so it can relay the signal. Opinions?

4
R
6 years ago
I
iangilbeyContributor I
asked in Advanced setups

Two different Sonos Networks

Is it possible to setup two different Sonos networks within the same house? The reason for this is so my son can only see and control his Play 1 and not my Play5?

2
Stanley_4
6 years ago
K
KristofferEastwoodContributor I
asked in Advanced setups

B&O Beolab 6000 witch Connect and subwoofer?

I am looking for the best way to connect my B&O Beolab 6000 active speakers and a sub to the Sonos system. My current situation is the Beolab´s connected with rca cables to the Sonos connect, since the connect AMP dont have the audio outputs. The problem is how I can connect a subwoofer in this system. The connect only have the coax output, but the connect AMP has the subwoofer output. Is there a way I can connect the sub in the coax output with a sort of converter? Maybe i can connect the subwoofer into the same rca output as the speakers with a sort of rca splitter?

4
K
6 years ago
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MikeC - SonosRetired Sonos Staff
asked in Advanced setups

Static IP address

Can I set a static IP address on my Sonos components ?

48
A
6 years ago
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cindersContributor I
asked in Advanced setups

Playing Sonos through bluetooth mirror in bathroom

Hi, I have 3 Units (Sonos, 5, 3 and 1). I have a bluetooth mirror in my bathroom and want to know if I can play Sonos through it? Thank you in advance for any help with this (I am not technical at all!) Cindy

6
C
6 years ago
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GhgautamContributor I
asked in Advanced setups

Sonos on mobile Hotspot

i am planning to buy Sonos play 5, only issue is i don't have broadband at home, i normally tether using my phone if i need internet, can anyone suggest best way to utilise sonos play 5 100% without forking out 30-40£ a month for internet service which i will hardly use.

1
J
6 years ago
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Mintyguy1Contributor I
asked in Advanced setups

using my TV as an output for my sonos connect

I have a Sonos Connect which I'm trying to connect to my Samsung tv UN55ES8000 to use the TV's speakers to play music from the Sonos Connect. I've found a lot of documentation on how to connect the TV to use Sonos speakers to play sound from the TV but nothing on how to use the built in TV speakers to play music from the Sonos Connect. [b]What I've tried [/b] 1. using the RCA to RCA on the TV 2. using an RCA to 3.5mm Stereo Male connected to the DVI audio IN port [b]Expecting[/b] I was expecting to be able to choose Component or the DVI as an input source and hear the audio I'm playing on the Sonos connect.

5
M
6 years ago
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stationtostationContributor I
asked in Advanced setups

Sub "Placement Adjustment" on/off tick box?

what does this mystery tick box actually do? I am running Sub in a room with two PLAY:1s.

2
J
6 years ago
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JohnCAndrewsTrending Lyricist I
posted in Advanced setups

"Endorsed" Control4 Drivers

The new "endorsed" Control4 drivers are complete garbage. From the face of it, they have lost a TON of functionality from the original "hacked" drivers. Apparently the people who hacked the old API knew more than SONOS engineers about their own stuff... We had full ability to use all inputs across the system, we had the ability (through some creative logic) use multiple Connect:'s into a matrix to allow more than one stream at a time... We had the ability to add a Pandora station, for instance. Now, the new driver. I can't see anything but the "top 50". Sonos limits it's "Sonos Favorites" list to 50 entries across all services combined! It seems like there are more than 50 services available. So 1 from each? Not only that but I can't even use logic "if sonos1 is playing then..." because there are no conditionals. I can't have more than one into a matrix anyways because the system is incapable of starting more than 1 stream reliably with shared paths. IE 2 Connect:'s into

18
U
6 years ago
A
AdibouContributor I
asked in Advanced setups

Is there an advantage in leaving my Play:5 (gen2) connected in ethernet vs wifi?

Hi guys Network question here: is there a benefit for me / my play:5 / my network if I leave it connected in ethernet? Will the speaker prioritise the best connection for example? Not urgent matters, but since my router is close to it I was wondering Thanks dear community Adrien

6
B
6 years ago
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poobalusContributor I
posted in Advanced setups

Alexa, tune my Living Room Sonos

Would be nice to use all the microphones in an echo dot to tune 5.1 audio with trueplay.

12
chicks
6 years ago
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GummiEggertssonContributor I
asked in Advanced setups

Connecting LG Magic Remote with PLAYBAR

I just bought an LG TV and am trying to link it up to my PLAYBAR. There seem to be good tutorials on exactly this on this forum, however they are not helping as I can't seem to find 'Room Settings' in my iOS or Mac Sonos apps. Example instructions from Sonos: "Sonos app for Mac: Select Sonos > Preferences. Click Room Settings and choose the room the PLAYBAR or PLAYBASE is located in from the drop-down. Click the TV Setup tab. Click Remote Control Setup. Follow the in-app instructions to configure your new remote to control the PLAYBAR or PLAYBASE." See attached screenshot for what I see under Preferences, only date and time settings. Similar issues with iOS app, I can only go as far as 'Settings' but there are no 'Room Settings' there. Thanks

1
Miles P
6 years ago
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XerophthalmiaContributor III
asked in Advanced setups

Question to PC-Sonos users regarding 5.1

I got my PS4 and PC coonected to my LG TV via HDMI and the TV connected to the Playbar + two Play1s. I got 5.1 passthrough to work on my TV with my PS4 (the Sonos app verifies the 5.1 signal), but I'm struggling with my PC. As far as I can see the problem is with Windows not with Sonos or my TV. The PC detects the TV with Extended Display Identification Data (EDID) as stereo which it is, but it can't "see" the Sonos system so no other options are available than stereo in Windows sound settings. This is a common problem, nothing new here. When connecting a surround receiver between the PC and TV the soundcard detects multiple channels from the receiver, so there're suddenly multiple options in Windows sound settings (stereo, 5.1, 7.2 etc.). As far as I know you can't force an 5.1 output via HDMI. I've been doing a bit of googling and I stumpled upon this thread (http://www.tomsguide.com/answers/id-2914929/home-theater-difficulties-audio.html) where someone suggested this: [i]"W

1
X
6 years ago
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moezillaContributor I
asked in Advanced setups

Update from ancient 3.6 - too late to do from Sonos client

I cannot be near the system during the limited support hours. They supposedly flagged my account for 5.X. But isn't there a file based update I can apply? Always tries to update and then yields Error Code: 11 Serial Number: 00-0E-58-27-A2-7C:5 Version: 3.6 (build 16548010a) Hardware Version: 1.1.16.4-1 IP Address: 192.168.0.111 WM: 0 r8: 16.0-7

5
Stuart_W
6 years ago
Spamhead
SpamheadContributor I
posted in Advanced setups

Sonos linking to Magic Soul radio station

Here is some information on how to add a station manually: https://sonos.custhelp.com/app/answers/detail/a_id/264/~/how-to-add-an-internet-radio-station-to-sonos Our AAC+ stream is: http://icy-e-bz-04-cr.sharp-stream.com/magicsoul.aac.m3u Whilst our high quality MP3 stream is: http://icy-e-bz-04-cr.sharp-stream.com/magicsoul.mp3.m3u hope this helps somebody one day.

0
Spamhead
6 years ago
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stevejohnson9000Contributor I
asked in Advanced setups

Sonos Connect Wireless support for front surround speakers with Sonos Sound bar

Is it possible to use speakers attached to Sonos Connect Wireless for front surround speakers with a Sonos Sound bar?

9
Airgetlam
6 years ago
M
michaelncguyContributor I
asked in Advanced setups

Connecting Connect:AMP to Niles MVC-HUB4?

So I just bought a house and it has a couple of in-ceiling and outdoor speakers. The prior owner has some older (from 2003) Niles volume control knobs installed, and left a Niles MVC-HUB4 unit. The unit looks like this: https://www.manualslib.com/manual/299674/Niles-Mvchub4.html#manual I think I can figure out how to hook the Niles unit back up, since there are groups of 4 wires and groups of 2 wires.... but how can I connect this to a Connect:AMP? The Niles unit has a 4-wire block that says "Input from amp", but I'm not sure how to wire that to the Sonos. Thanks in advance!

2
melvimbe
6 years ago
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rsb1013Contributor I
asked in Advanced setups

Will a Play 1/3 work without internet

I have the whole Sonos home theater at home and love it! I'm thinking about buying some additional speakers for the cabin where there in NO internet.... like none. Questions: Will a play 1 or 3 work without internet? If I set up on my home network and take it off site to another location can I manually plug my phone into it and use it as a Bluetooth speaker?

2
K
6 years ago
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Charlie_19Contributor III
asked in Advanced setups

Bang and olufsen a9

I have ordered a bang and olufsen A9 mkII and want to connect it to my sonos system, which connect system will I need and does the sonos connects come with cables?

11
M
6 years ago
chili4way
chili4way
asked in Advanced setups

Sonos solution for two homes

Is there a way to share Sonos playlists, favorite, and such between two homes/locations on different WiFi networks? I simply want the Sonos favorites and playlists to be updatable from either two locations and available in both. [No need for the locations to be controlled from either location or play the same music as if they were all in one location.] Yes, it would be nice if adding music sources in one location added them to both/all.

4
Q
6 years ago
D
duckoContributor I
asked in Advanced setups

Can sonos work without uPnP?

I've heard online that uPnP isn't a very secure protocol and i was wondering, if i disable it in my network settings, will it break sonos completely?

1
ratty
6 years ago
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Wysi WygContributor III
asked in Advanced setups

How much flexibility do I have pairing Sub to various Play speaker combos?

Hi! I'm new to Sonos and hope to clarify this before I pull the trigger. My question pertains to whether it's possible, and if so how easy is it, to pair a Sub with various configurations of a Playbar and Play:5s in my home. More specifically: Background: ----------------- - I intend to get a Playbar, Sub and two Play:5s - installation of the above would be in an open living/dining space 38' x 22' - the Playbar and Sub go to one end of this long space (living area), one of the Play:5s would also sit here on a floor stand, the other Play:5 (also on a floor stand) goes to the other end of this room (dining area) - both ends of this long room open up to outdoor entertainment areas Usage Scenarios: ------------------------ 1) When watching TV content, I would primarily like to drive the Playbar, low freqs sent to the Sub, Play:5s off. 2) Perhaps once in a while for big movies, I may want to drive the Playbar AND the Play:5s too, so everything is on, with ALL low freqs

4
W
6 years ago
H
houmieContributor I
asked in Home theater

Sonos Playbar workable with PS4?

Hi All, I'm new to Sonos. I never use the TV directly, hence I don't rely on the TV sound output. I would only use it through PS4 (watching Amazon Prime, play Bluray, streaming movies though Media Player) Now the simple question is, can I connect the optical cable of PS4 to Sonos PlayBar and set the format to Dolby Digital 5.1 and expect it to work? Many Thanks, H

16
I
6 years ago
pwt
pwtVirtuoso
asked in Advanced setups

What happens if I string an Ethernet cable between my stereo-paired PLAY:1s?

I have a pair of PLAY:1s in a stereo pair. Both connect to SonosNet via a BOOST. What happens if I directly connect the two speakers with an Ethernet cable? Will one of the speakers receive its communication over the wire, while the other talks to the BOOST wirelessly? Just curious, not trying to solve any problem I'm experiencing.

28
ratty
6 years ago
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