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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27432 Topics
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CGVSContributor I
posted in Speakers
Failing in setting up S1 network

I have tried to gather my old Sonos units in our second home with the aim of using the S1 app for those units when we are here.the Sonos units involved:• play:5• play:1• BridgeI have the S1 app on my iPhone at version 11.8 which should be the latest.Status:Play:5:Success, this one is working as expected on the S1 app.Play:1 was previously in an S2 network, but I have followed the steps to downgrade it to S1 and now it’s blinking green and is ready to connect.Issue seems to be the app… when click add add product, there’s a pop up saying that the app needs to update and when I accept I only get an error message. After clicking more info I get the error code 1101.I have tried all the hints related to 1101 but still the same result: can’t add more products.Bridge: this one doesn’t show at all, but given that the play:5 works it feels as it’s a bit redundant (even if it would feel better to connect since I anyway have it…). I I have also tried to connect the play:1 without having the Bridge

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C
1 year ago
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immersifiTrending Lyricist I
posted in Components and Architectural
Sonos CONNECT unit(s) keep pausing - incredibly annoying

OK, I had been running two Sonos connect units for a few years. Both were set up as wired units as I do not wish to rely on wifi). Long story short either unit will play STREAMING music just fine, but with files from my .flac library this pausing occurs, and appears to be totally random. There was a time when if I started a playlist / album both units would play just fine. However it seems that once you try to control the sonos app via an android phone, that’s when the trouble starts. I’ve got a galaxy S20 and my girlfriend a galaxy 5. We’ve tried running the S1 app via each phone, logged in and not - it makes zero difference. I spent 90 minutes in chat w sonos (they passed me off to three different “associates” in a row, and each time the new associate would ask for “some time to review the case”...I had to repeat things over and over...so frustrating) and in the end nothing was resolved. Even their advice seemed suspect (mostly focusing on wifi despite me having told them that I do n

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1 year ago
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Kmill527Contributor I
asked in Speakers
No Sound

I have a Beam gen2 with a sub and two era 100s for surrounds. I cannot get any sound when trying to play a game console (Nintendo Switch or Xbox 1) Any solutions to this?

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K
1 year ago
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james14Contributor I
asked in Controllers and Music services
Spotify jumping tracks

Spotify keeps jumping tracks  - reset network and reinstalled the app ?

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Airgetlam
1 year ago
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MarkiePeeContributor I
asked in Controllers and Music services
Sonos 1 started skipping only certain songs on apple music

Had 2 Sonos speakers for a few years now. Today some songs skip due to “not encoded correctly” error (appears on desktop and app controllers). These songs have always played without. problem previously and they are in a playlist created 10 years ago on iTunes (Where they still work without error). One particular playlist skips the first 3 tracks entirely. I have read some explanations which. claim. it could be wifi interference, but this issue is only on specific songs not constantly.

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Airgetlam
1 year ago
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Gilly WillyContributor I
asked in Speakers
surround sound

I’m trying to balance the tv sound bar and LandR speakers but it says one of my speakers is lost?  All plugged, switched on and working.

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1 year ago
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edfoshoContributor II
asked in Controllers and Music services
Volume control issue

I noticed this morning that I can no longer tap the volume bar for a room/group to increase/decrease it by one notch at a time. Is this a bug or a new change?I have asked others and it's not an issue for them.Android, Pixel 6a, Sonos app 15.2.I have uninstalled and reinstalled the app, but it's still an issue.Edit: fixed! But there's still an issue that needs fixing in the Sonos app.. I have a disability, and one of the issues I have is speaking - I recently enabled text-to-speech accessibility setting in Android (basically, a toggle floating on the screen > tap it > tap an area on the screen, then it reads out the text - could be useful). Turned out it stopped that particular volume control feature on the Sonos app - l I had to turn off the accessibility setting then restart my device for Sonos volume to work properly again.I have no idea if Sonos can work around this (it only affected a specific feature of the volume control), but I'm sure I'm not the only one with Sonos that a

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1 year ago
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SimonCW18Contributor I
asked in Home theater
Era 300 with Beam 2 and Sub Mini?

Hello, My currently set up in a medium size bedroom: Beam 2, Sub Mini and 2 One SL’sI want to stick with Beam 2 and Sub Mini as I think it enough for my room, but I would like add more enhances surround sound when playing Atmos content. My question is: Worth upgrading my One SL’s to Era 300’s? Since the Beam 2 does not have Up firing Speakers will the 300’s still work well?  Thanks!  

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1 year ago
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JFranciscusContributor I
posted in Home theater
sonos 7.1

I have 2x era 300 as surround speakers with my arc and sub and I understand my system should now be able to generate 7.1 channels. I'm trying to get this out of my PS5 whilst playing games, however the Sonos app keeps displaying 5.1. So is this a bug? Am I really getting 7.1 instead of 5.1? What am I missing here?

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1 year ago
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Rich1234bAvid Contributor I
asked in Speakers
arc

I have a arc with 2 ones and a sub for surround set up with trueplay.if I turn off ones and sub does the arc play as a stand alone product, or as it would as part of the group?

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1 year ago
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belohubyContributor I
asked in Home theater
can't turn on microphone on sonos arc

can't turn on microphone on sonos arc

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106rallye
1 year ago
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Dav3dukAvid Contributor I
posted in Home theater
Will a rug improve acoustics?

I've just upgraded 2 x One SLs to 2 x Era 300s as rears in a home theatre set up (Arc plus 2 subs). Initially I had stands, but have replaced them for wall mounts, in my opinion way better! The speakers can go closer to the wall physically, and you lose the 'ET' effect.My question: there's lots of wood in this room, and I wondered whether a larger rug, or even a rug with some acoustic absorbing material underneath will improve sound. What does everyone think? Thanks! 

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Stanley_4
1 year ago
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You can call me MikeContributor I
asked in Home theater
third rear speaker

 Would a One SL be recognized and effective as a rear center?

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1 year ago
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mvialaContributor I
asked in Speakers
Unable to group my sonos speakers

With the latest software update it is difficult and frequently impossible to group my speakers when I try to play Deezer (maybe some other audio services). My diagnostic code is 830627147.  Best regards 

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Airgetlam
1 year ago
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edbroContributor II
asked in Speakers
Excessive Airplay lag

On my E300s there is a 13 second delay when listening via airplay. This is from both my Mac and my iPhone. The same devices have a 2 second lag when airplaying to other devices including my Sonos 5s, Ones, Arc, and Apple HomePods. Thirteen seconds seems pretty excessive. Is there some setting I'm not seeing that can fix this?Normal wifi play is instantaneous. I 

14233
Ken_Griffiths
1 year ago
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CryptoandCigarsContributor I
posted in Home theater
Frustrated and Need Help! Connecting Samsung Frame TV to Sonos Amp - through coaxial cable

Hi have a new Samsung Frame TV in the living room and the one connect box is in the closed cabinet right next to the TV. My Sonos AMP set up is inside my media room which is on the other side of the house from the living room. The Sonos AMP is currently connected to my 5 ceiling speakers in the living room. That is working perfectly.Now I want to get the Sonos Amp connected to my Samsung frame so I can run the TV audio to the ceiling speakers. The one connect is in the cabinet next to the TV and inside the cabinet I have a RG6 coaxial female port and then I have a Cat6 port. Both of these hook ups run directly into the media room across the house where my Sonos amp is stored. I need to use either the coaxial hook up or the CAT6 hook up but I cannot figure out the best set up.Currently I have tried this set up:I plugged an optical audio cable into the Samsung one connect box and put the other end in this switch that I found on Amazon (Optical-to-Coaxial or Coax-to-Optical Digital Audio

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1 year ago
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PepeezeContributor I
posted in Advanced setups
Latest Firmware update breaks connection to IKEA hub

I updated my sonos system 2 days ago, since then, IKEA hub cannot see any of the speakers. All of them are offline. Can you please fix this?

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1 year ago
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mheins57Contributor I
asked in Home theater
Using more than one remote for Sonos Arc volume control?

I’m considering buying a Sonos Arc, and feeding TV audio to it with the optical connection, but I’d like to get an answer to this question:  According to the user manual, you can “program a TV remote to control the Sonos volume”, however  it also says that “Only one remote can be programmed to control the Sonos home theater speaker at a time.”.  I will need to control the volume with either of 2 remotes; however, one of them is a programmable which emits the same control codes as the other, with regard to raising, lowering, or muting the TV volume.  My interpretation of what is going on when you “program a TV remote to control the Sonos volume” is that the Sonos is learning what codes the remote uses for the volume commands, and that therefore any number of different remotes could be used for volume, as long as they send the same volume codes.Are my assumptions correct, and is anyone successfully doing this?  Thank you. 

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Airgetlam
1 year ago
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blowfirContributor I
asked in Home theater
Living Room Surround Set up

I have a Playbar and 2 x Play:1 set up in a surround sound configuration.  this has worked seamlessly for years.  in the past few months the surrounds lose their connectivity and when the mute button is pressed on the Play:1s just flashed amber.  I either have to unplug the speakers from the mains and re plug in or remove them from the S2 app and set up from scratch.  This nows happens every 2-3 days.I’ve installed a new wifi router that hasn’t fixed the problem and re-installed my Sonos system from scratch and the surrounds are still losing connectivity.Have any other users had this issue and resolved?

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1 year ago
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DgeehanContributor I
posted in Home theater
2 Play 1 in surround sound with the Beam Gen 2. Can the volume of the 2 Play 1 be controlled separately?

I currently have a Sonos Beam gen 2 with two surround sound Play 1 speakers. I used TRUEPLAY to make sure that the sound was going to be optimum. The issue I am having, and no one seems to be able to help, is that the surround sound speakers at the back cannot be controlled independently. The BACK LEFT surround speaker has a volume MUCH LESS then the volume of the BACK RIGHT surround speaker. I want to balance those two rear surround Sonos Play 1 speakers. 

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1 year ago
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KaremaSamContributor I
asked in Controllers and Music services
"On this Mobile Device" does not show when browsing

Hello Community,I have acquired Sonos One (Gen 2). When I click on “Browse” the menu does not show “ On this Mobile Device”. is there any configuration to do prior to have it showing in the Browse menu? Thank you for your guidance.Sam

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Airgetlam
1 year ago
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Dav3dukAvid Contributor I
posted in Home theater
Era 300s ideal placement for my Home Theater setup

Hi there,I have just replaced my Sonos One SLs with two Era 300s. In the setup I have an Arc and 2 Subs (3rd Generation).I did initially buy the official stands, however both are slightly leaning forward and not 'square'. I also prefer a neater look, and so will wall mount the Era 300s. Is the above position ideal, or should they be wider apart? My listening position is also slightly lower when watching a film, so I'll have them slightly lower than the stands, will this have any downside? I have one Sub sat on the Era 300 stand's base to the right (it sits here perfectly fine), and the other in the opposite corner of the room where the screen is. Again, is this a good position for the Subs? I haven't found any good Atmos demos to test, although they are significantly better than the Ones. Fuller sound, and better connection to the front and rear channels. Thumbs up!  Thanks,David 

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1 year ago
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jayhilContributor I
posted in Home theater
Era 300s surrounds play outside instead of inside channel

Hi all,just ran various 5.1 and 7.1 tests and the outside channels are firing when sound is supposed to come from the rear left or right. Meanwhile the inside channels are firing for sounds supposed to come from side left / right. Shouldn’t this be the other way around, especially with the supposed placement facing straight towards the wall where the TV is placed? My thoughts were that the side left / right would be reflected from the wall after being fired from the 300s outside channel. I saw somebody on Reddit mentioning that repairing as surrounds fixed this issue but it doesn’t on my end.  Any ideas how to fix this? I assume this is also the reason why some people have a subpar experience with the 300s as surrounds. 

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1 year ago
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loadponyContributor I
posted in Speakers
Please add feature- sync volume of all grouped speakers using hardware controls on one speaker

Hi I’m just moving from an old squeezebox system and the lack of this feature (or my inability to find it) is driving me nuts. If I physically change the volume on one speaker in a group, I want all the other speakers in the group to adjust their volume as well. I sort of can’t believe this option doesn’t exist… I had the ability to fine tune the experience on my squeezebox system for as long as I can remember, and I think I started buying them over twenty years ago. Sonos- please add this (very basic) feature.

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1 year ago
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RayRay1Contributor I
asked in Speakers
My Sub doesnt have any sound

My sub was paired to a Beam gen 1 but recently I had my doubts if it actually supported the Beam. Today I paired it with a new Arc and I come to the conclusion that it doesnt give any sound. In the Sonos-app it states the roomname + sub. I tried to remove it from my sytem and add it back, which did not help. There are no new updates. Anyone have an idea on how to solve this? 

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jgatie
1 year ago
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