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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27432 Topics
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BudozerContributor I
asked in Speakers
sonos era 100 solid green light

I noticed that my pair of era 100 have a solid green light turn on when set as stereo pair. How can I turn off the green light? The green light is not there when the pair is used as surround. Tried turning off the status light button in the app but the green light is still on

51138
Ken_Griffiths
1 year ago
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GordiegordsContributor I
asked in Home theater
Best placement rear speaker

hello all, Im excited to receive my first Sonos system in a few days, comprising of  Sonos arc, sub mini and 2 rear 100’s. I’m looking for opinions on best location to put the rears, i will predominantly be watching films but i do listen to quite a bit of music so i’m wondering if spacing them out wider would be better? Ive attached a photo for reference, would the blue option be better than the red band the speakers would be more spaced out? thanks for your help! Gordon. 

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G
1 year ago
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DunkinJpegContributor I
asked in Speakers
Line-in cutting out

Seen this posted a lot. Nothing recent. Using my old Sonos connect (S2 compatible). Just updated to an Era 100 in hopes it was just old hardware. Still cutting out. Diagnostic 1637704499. Thanks!

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Corry P
1 year ago
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MaxWoolgarContributor I
asked in Home theater
Playbase Flashing Green but wont connect

I have been trying to connect my play base to the S2 since being out of the country travelling. It is flashing green but is not discoverable on either app. This seems to be a problem with Playbases having looked at threads. Is there a fix now? 

4232
Corry P
1 year ago
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GusfContributor I
asked in Home theater
Magic Mouse from LG C1 Not controlling volume

Hi all,Maybe not the best place to ask this but I’m having problems with my arc and my LG C1 using the magic remote. It used to work fine but since I changed my wall mount I can’t seem to get the volume to work properly. I think it’s because in Universal Control Settings the audio is set to is set to headphones. For the life of me I can’t seem to change it to say eArc. Anyone know how to change that or offer some screen shots of your settings?Even the Sonos app doesn’t connect to the tv anymore or allow for me to connect to the magic remote.  

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Corry P
1 year ago
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Akiva54Contributor I
asked in Speakers
Pro-Ject and ERA 100 line in

Hi, I just bought the Pro-Ject turntable and ERA 100 speaker. The black USB C cable was out of stock so I purchased one from Amazon. The system won’t connect the Line-In. I bought a second cable; still won’t connect. Sonos support told me that only their cable would work. Has anyone else experienced this?

3781
buzz
1 year ago
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doctorbeatContributor I
asked in Advanced setups
Sonos Era 300 and song is not encoded correctly errors

Just successfully added two ERA 300s to my bedroom which had an ARC associated with a new Samsung TV and new Apple TV. Everything began marvelously.The rest of my home has wired and wireless Sonos products that are all compatible with Sonos 2.Then on playback of iTunes or Amazon selections I get skipping and “song is not encoded correctly” errors.Playback of Tunein radio stations is not interrupted on any of my Sonos devices.My WiFi coverage is excellent but I did try rebooting the router and the Boost. Still getting the same error messages.

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Airgetlam
1 year ago
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dm74Contributor I
asked in Speakers
Speakers won't group.

I have two Sonos Play1 speakers and they have worked fine for over a year. Today they won’t group. I can play music through either one, I can play two different things through them simultaneously, but they will not play from the same source at the same time. I have held the play/pause button down and the music will start to play, but then the other speaker shuts off. Please help, this is quite frustrating.

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Airgetlam
1 year ago
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Aaronac8Contributor II
asked in Speakers
Sonos 1 "unable to connect to Sonos" message since yesterday's app update

I cannot figure out why my Sonos 1 is “unable to connect to Sonos”.  I had no problems connecting to Sonos before two days ago when spotify connectivity encountered a problem in the Sonos app.  My router and network have not changed, my router shows a great 2.4 ghz signal strength for my Sonos 1.   I tried resetting my Sonos 1 with initial connectivity but then I see “unable to connect to Sonos” error message with a blank screen on my app.  When I unplug and replug my Sonos 1 in my app finds it with internet connectivity, but then it losses it.  Would a VPN affect connectivity?  This has never been a problem in the past.  My router sends all of my internet communication through a VPN.  I even tried having my Sonos 1 be an exception routing it through my WAN without resolving this issue.Please help, thanks. 

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S
1 year ago
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jdbryan1Contributor II
posted in Advanced setups
Create different sub system within overall system for listening to music

I have a Sonos Arc, Sub, and 2 Play 1’s. Can I listen to Music differently and with only the 2 Play’s + Sub (2.1) instead of with all speakers including Arc 5.1?

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jgatie
1 year ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Components and Architectural
Sonos Connect... Won't

My Connect has been remarkably sporadic. I have updated my controllers, and then the app led me through two hardware updates. Yet the Connect drops out after a few minutes. I hit “Stop” and “Play” on the app, and we’re good again… for a few.Yes I’ve rebooted router.Yes I’ve rebooted EVERY Sonos product.It’s a Connect with a direct line-of-sight to the router. Ten feet away. In a 1300 square foot apartment. The router is eight months old. Diagnostic 1493639714

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Stanley_4
1 year ago
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kwiebeContributor I
asked in Controllers and Music services
Android App Crash Bug

Android S2 Sonos app crashes on Samsung phone and Lenovo Android tablet.Android reports ‘this app crashed because it has a bug’ immediately after tapping ‘System’ from the Settings menu.Both Android OS and Sonos app have gone thru several updates since this issue started last summer.The latest Sonos version 15.2 did not fix the issue.On the tablet, if I uninstall/reinstall Sonos the app will let me tap System without crashing one time only.  Then, to access System again, I need to uninstall/reinstall the Sonos app. Then I can tap System without a crash for one time again, and the cycle repeats.On the phone, the crash occurs whether or not I uninstall/reinstall. I cannot access System even one time from the phone.This behavior seems like a giant clue. Does anyone know of a fix?

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Airgetlam
1 year ago
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Jerry7650Contributor I
posted in Home theater
Sonos Arc and Sony XR-55A83J

I have a Sonos Arc in conjunction with a Sony XR-55A83J and I have two problems:1) The volume can only be scrolled in increments of multiples of two (sometimes 18,20,22, sometimes 21, 23, 25, it maby depends on my previous settings of volume on phone), and sometimes I can't even see the slider even when the volume is increased or decreased.2) Worse thing - it happens that once I play music on my phone from Spotify on the Sonos ARC, then randomly the sound from the TV doesn't come through. It's completely silent, it doesn't help even when I try to fiddle with all the sound settings on the TV, switch the output to TV and back. The TV even switches itself to that "Audio system" input, but it remains completely silent. The only thing that works is physically unplugging the Sonos from the power outlet.

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J
1 year ago
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AC752Contributor I
asked in Controllers and Music services
Music interrupted

Hi I owns a system composed by a sonos arc and two sonos one SL distributed in different roomas. In all of the i have the same problem. I play music from my Android mobile (Galaxy S23 Ultra). I don´t use steaming services, I have de music as mp3 files into the mobile. The problem is that everytime the mobile goes to sleep continuous reproducing music for a time and then interrup it until I unblock the phone and then reconects automatically.I have check into the mobile the configuration for the battery / second plane and I have added Sonos App between the apps without suspension but still have the same problem.Any idea about how to configure the mobile in the right way?

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Airgetlam
1 year ago
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yack79Contributor I
asked in Home theater
Ray + 2xEra100 - can i play only stereo music ? How to turn off Ray soundbar

I have soundbar Ray and 2xEra100. I set them as a surrounds but for listening music I want hear only stereo from era100. Is it possible to turn off Ray and play only stereo from Era100 ? I know there is an option to set them +15, but the Ray still plays

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Y
1 year ago
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EmontyEContributor I
asked in Home theater
Connecting turntable to home theatre

Hi all,Am contemplating upgrading to a Sonos home theatre set up. The plan is to get a Beam and two Era100s.I have a turntable with built in preamp and want to connect to the system. I’ve seen that I can connect to an Era100 with line-in but that the Era100 cannot be used as part of the home theatre set up.Its unclear if this is permanently or does it mean it switches when the source changes?Ideally, I would like the home theatre set up to link to phone/tv etc most of the time but when I use the turntable, the whole set up will switch to play from that source (via line in). Is this possible?Hope that makes sense, all help appreciated.Thanks!

8065
N
1 year ago
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ChandShahContributor I
asked in Speakers
all generation 1 products lost

10 year old system but plugged in a new router from by a few mo the ago and all sonos products lost.  Tried resetting and reinstall sonos- to no avsil Sometime sees is network to connect to, but doesn't work  Please advise as otherwise will need to get all new products 

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buzz
1 year ago
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BriguybccContributor I
posted in Advanced setups
Outdoor TV with Wireless HDMI/blueooth connection to amp

I have looked at many threads on similar topics but none of them addressed my need. I am installing two outdoor speakers which will be connected to the Sonos Amp in my basement.  I then plan to have occasional TV viewing outside and I am looking for a way to have the TV audio play on the outdoor speakers.  I will not run a HDMI from the amp in the basement to the TV outside. I am looking for a wireless solution, is there a wireless HDMI that would pass the audio signal?  Wirelsss Bluetooth signal?    A less optimal solution, I have a roam that I could try to connect to the TV via Bluetooth and then group with the outdoor speakers? 

7759
buzz
1 year ago
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Guillaume80000Contributor I
posted in Controllers and Music services
Sonos control

Bonjour,impossible de connecter mon sonos control acheté d’occasion. Aucun voyant ne s’allume qd j’essaie de le connecter à mon système sonos !  Merci pour votre aide !guillaume 

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G
1 year ago
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rmoshContributor I
asked in Controllers and Music services
Spotify service not in the services list, although region is set to US, Sonos AMP

Hi. I am new to Sonos, and just installed my new Sonos AMP at home.However, it seems I can’t add the Spotify service since it does not appear on the services list.I read the other threads here, and my address is set in my profile, and it is in the US.After updating the profile, I restarted the IOS app, but still can’t find the Spotify service on the list.Any ideas ? 

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Airgetlam
1 year ago
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claubscherContributor I
asked in Speakers
Sonos Beam (2nd Gen) vs Era 300

I've got two sonos One set up as stereo in my lounge. I mostly listen to music and radio, at times watch movies on my TV. Would it be better idea to buy Sonos Beam Gen 2 to link with my 2x Sonos One’s. Or to buy Sonos Era 300.In other words would the Beam coupled with 2 One’s give me a better sound solution (especially for music) than just having the Era 300 (or Era 300 coupled with 2x One's in the lounge).And how would these two options compare in terms of Dolby Atmos. 

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G
1 year ago
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LAA001Contributor I
asked in Components and Architectural
How to wire Connect Gen 1 to BeoLab 2500 Active Loudspeakers

HiAnyone knows hos to wire up an old Connect Gen 1 to a set of BeoLab 2500 Active Loudspeakers.Each speaker can only have a black 5 pin round connecter for input and I don´t know how to get from this to the white and red female single pin connecter socket on the Connect Gen 1.I guess I need some kind of special cable for this and hope someone can help me figure out what I need to buy ?Would this setup even work for streaming music from my Sonos 1 App ?/Lars

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G
1 year ago
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fixtoContributor I
posted in Components and Architectural
bad update on port

Took update now  white noise on coax no music  build 9316

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Corry P
1 year ago
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JoshmiltonContributor I
asked in Home theater
Sonos Beam with one stereo pair for TV sound?

Will a beam connected via HDMI to a tv with  two Sonos ones in a stereo pair connected to the Beam play TV sound through all 3 devices or will it only come through the beam as that is the only direct connection to the TV ?Ive got a pair of Sonos ones currently and as there is no option to use them as TV speakers, im currently using an Apple TV and using them via airplay but even that still some apps don't support airplay and sound only works through TV speakers so was wonder if I got a beam with that be able to use all 3 and have TV sound coming from the lot 

14528
106rallye
1 year ago
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Th4025Contributor I
asked in Home theater
Sub Mini Disconnecting After Adding Era

Anyone having problems with random disconnection of a sub after adding a new speaker?I had an Arc + Sub Mini in a living room, same location as strong wifi router, working fine for weeks. Added an Era 300 to another room this week, not set up as surrounds. Now after 2 hours of playing, the sub will randomly disconnect. App shows a red dot on the room, “Sub Mini - Not Connected.” Troubleshooting menu doesn’t work; can’t find the sub at all, as if it’s disappeared or powered off. I have to factory reset it, then reconnect it. Works fine for another hour or two, playing music with the Era and Arc, then disappears again, starting the factory reset process over. Never happened before adding the Era. No LED light when it disconnects, and my phone is within 10 feet when I’m trying unsuccessfully to reconnect. Anyone else? Thanks!

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Sotiris C.
1 year ago
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