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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27427 Topics
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GaryTurContributor I
posted in Speakers
Sound difference between TV Channels

I have an LG OLED55BXPTA TV connected to a Sonos Beam2 and S1 surrounds via HDMI eArc.  There is a major difference in sound when switching between local channels.  I have to increase or decrease volume massively to listen effectively.I have searched online and fiddled with the LG TV Sound settings without success - currently DTV Audio Setting is set to Auto and Digital Sound Out set to Pass Through.If I go into the Sonos App - About My System I notice that the if the TV is on the channel that is very loud then Audio In: is Dolby Digital 2.0, whilst most other channels have PCM 2.0.In another room I also have a Sony OLED TV with a Sony ARC and it shows Audio In: is Dolby Digital 2.0 Plus on all channels.How can I get Audio In: to be Dolby Digital 2.0 Plus on all channels from the LG TV?  Any way to fix the sound difference? 

163713
E
1 year ago
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ExalinContributor I
asked in Controllers and Music services
apple music trial

Hi guys, The offer for 3 months apple music came up on my app but I didn't yet have an apple Id. I managed to finally get one but now the offer doesn't appear anymore! I tried looking on the website but there's no option to redeem it. Anyone else know a way?

14752
Corry P
1 year ago
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btopfContributor I
posted in Portable speakers
Roam Connection new network

Problem Solved  

261
Jamie A
1 year ago
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mitcheeeklaContributor I
posted in Speakers
Major connectivity issues with my speakers

Moderator edit: Spam post - user has been banned and can no longer respond. However, as help for other users has been offered here, this topic will remain available. I recently purchased a Sonos system for my home, and while I love the sound quality and ease of use, I'm experiencing some major connectivity issues. The speakers frequently drop out or lose connection to the network, and I'm having trouble getting them to reconnect. I've tried all the troubleshooting steps recommended by Sonos, including resetting the system and checking for firmware updates, [spam link redacted] nothing seems to help. It's frustrating to spend so much money on a premium audio system only to have it constantly disconnect and fail to work properly. I would appreciate any advice or assistance from the Sonos community or support team in resolving these connectivity issues.

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N
1 year ago
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DenWContributor I
asked in Home theater
Voice and picture sync problem

Why are the voice and picture so out of sync on my Sonos Arc and Samsung QN90 TV

2005
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1 year ago
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jb1888Contributor I
asked in Home theater
Speakers suddenly go quiet for a couple of seconds. .

Hi,  recently upgraded my system and got 2x era 300 to replace my Sonos ones.  I have an arc, sub and era 300s and every so often they keep going really quiet for like a second or two.  I have submit the diagnosis 1098022638 within 10 mins of it happening. Didn’t happen before on my previous set up.  thanks. 

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M
1 year ago
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Christopher 30Contributor I
asked in Speakers
stereo mode

Can I use a Sonos One and Sonos move into Stereo mode?

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G
1 year ago
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BretonMaitreAvid Contributor I
asked in Controllers and Music services
How to use Sonos in homekit

I added several speakers to Apple Homekit.  They show up in Homekit, but when I click on them, they show up with a greyed-out box and everything else grayed-out and a message saying “Not Playing.” This is the same on the iphone and two ipads. However, all Sonos speakers are playing music while the Apple devices give me the grayed- out box and “Not Playing” message.  I reset the router, wifi and powered down the Sonos system several times, with no effect.  I am not using a hub of any kind.  I am connecting locally via wifi.  Is there something I am missing here?

347583
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1 year ago
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sonnnetAvid Contributor I
asked in Controllers and Music services
Browse song in Music Service App; Play it Hi Res on Sonos

Hi,I'm using Amazon Unlimited. I want to browse for a song on the Amazon Music App, then start playing it on Sonos, without having to search for it again in S2. Is there a quick way to do this (eg menu items or share URL link)?I don't want to use Cast/ Connect because then the music won't play in Hi Res if it is an Ultra HD track.I don't want to browse on the Sonos app, because, amongst other reasons, I can't see if the track is Hi Res.The closest solution I've found is to cast the track, then press three dots and choose 'Search [The Artist]'. But I then have to stop the cast, search for the album, find the track and play it.Am I missing a trick, or is that just the way it is?Thanks v much

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S
1 year ago
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LukeGalvinAvid Contributor I
posted in Home theater
Feature Request: Television sound switch to music during commercials

A great feature for my own personal use and business users (thinking specifically of sports bars in this instance) of Sonos would be to have the television-connected speakers automatically switch to music when television commercials start, and back to the television audio once the game starts again. Please let me know when this update is available, with my sincere thanks.   

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buzz
1 year ago
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mateuszniesmialekContributor I
asked in Controllers and Music services
Spatial Audio not available on Apple Music

Hey guys, As you are probably aware, Sonos has recently introduced the spatial audio feature. However, I have noticed that this works when playing music from Apple Music through the Sonos app because when I try to listen to music directly from Apple Music, I just lose this option.I am curious to know if this is a technical error that needs to be fixed or if this is how the feature is intended to work.Thanks!

2553
M
1 year ago
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Anil805Contributor I
asked in Home theater
sonos beam

Sonos beam got disconnected from my Panasonic tv

391
Ken_Griffiths
1 year ago
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robn44139Contributor I
asked in Speakers
Sonos Era 100 Pair - Connect 2 different usb c devices and switch between them

Hello Sonos Community, At the moment I’m using a Sonos Ones Pair in my office. With the new Sonos Era 100 it should be possible to connect a pair of these beauties to my Computer. Even better would be if i could also connect my record player. So that i could switch the Input from Computer (connected to 1 Era 100) or the Record Player (connected to the other Era 100 Pair) I’m pretty sure this does not work but maybe you can proove me better and i will directly buy them !! :-)Thanks for your help

6605
Airgetlam
1 year ago
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ku4ttroContributor II
asked in Controllers and Music services
Sonos MacOS app atmos support?

Does the Sonos MacOS app (currently in 15.2) support atmos?(Using a macbook Air M1) 

261
controlav
1 year ago
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NaokiContributor I
asked in Home theater
How to connect the 3.5mm audio output jack to the sonos beam gen2

I am using a DELL u2720qm as a monitor and this monitor has only 3.5mm audio output.How to connect the 3.5mm audio output jack to the sonos beam gen2?

14016
Airgetlam
1 year ago
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CLeisContributor I
asked in Controllers and Music services
Sonos - Sirius XM The Highway

All of a sudden The Highway on SiriusXM will not play on my Sonos. I received the note unable to play the selected item. I am able to play other stations now. There for a couple of days I couldn’t even play anything on SiriusXM. I have the older version of Sonos. I did delete the app on my phone and on my iPad to see if this would fix the problem. Still can’t play the highway, but I am able to play some other channels that I like to listen to. What can I do to fix this. The Highway is my favorite channel!

933
A
1 year ago
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User125817Contributor I
asked in Home theater
How to get 5.1 with two amps and Sonos Sub

Hi there,We have a room with two Sonos amps, one for front pair of ceiling speakers and one amp for rear ceiling speakers and a Sonos Sub configured for 4.1 surround sound, all with wired ethernetIs there a Sonos product availlable (preferably with wired ethernet port) that could drop into this system to act as centre speaker to enable 5.1 surround sound? 

2151
Airgetlam
1 year ago
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DrdaveorContributor I
asked in Controllers and Music services
alarm not playing

I set alarm to play sirius xm channel. It has worked for a while, no problem. Then in last 3 days it has stopped working and all I get is the Sonos chime. What is up ?I tried unplugging and plugging sonos back in. It didn’t work

5553
A
1 year ago
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guitat manContributor I
asked in Controllers and Music services
sonos app not showing dolby atmos

app not showing dolby atmos

1083
controlav
1 year ago
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BrendaLCAvid Contributor I
posted in Controllers and Music services
Sonos online update now requiring new password?

Hi community, just wondering why I am having to create a new password to do an online update for my Sonos system when I already have a logon and password for it -- which it is not asking for -- this is a new separate prompt forcing a new password creation.  Finding this nonsensical.  If I select more info it prompts me to create a new Sonos account, which is dumb since I already have one.  Again, finding this nonsensical.  Anyone else?  Any info on this? 

2315
controlav
1 year ago
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BudozerContributor I
asked in Speakers
sonos era 100 solid green light

I noticed that my pair of era 100 have a solid green light turn on when set as stereo pair. How can I turn off the green light? The green light is not there when the pair is used as surround. Tried turning off the status light button in the app but the green light is still on

51138
Ken_Griffiths
1 year ago
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GordiegordsContributor I
asked in Home theater
Best placement rear speaker

hello all, Im excited to receive my first Sonos system in a few days, comprising of  Sonos arc, sub mini and 2 rear 100’s. I’m looking for opinions on best location to put the rears, i will predominantly be watching films but i do listen to quite a bit of music so i’m wondering if spacing them out wider would be better? Ive attached a photo for reference, would the blue option be better than the red band the speakers would be more spaced out? thanks for your help! Gordon. 

3015
G
1 year ago
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DunkinJpegContributor I
asked in Speakers
Line-in cutting out

Seen this posted a lot. Nothing recent. Using my old Sonos connect (S2 compatible). Just updated to an Era 100 in hopes it was just old hardware. Still cutting out. Diagnostic 1637704499. Thanks!

992
Corry P
1 year ago
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MaxWoolgarContributor I
asked in Home theater
Playbase Flashing Green but wont connect

I have been trying to connect my play base to the S2 since being out of the country travelling. It is flashing green but is not discoverable on either app. This seems to be a problem with Playbases having looked at threads. Is there a fix now? 

4232
Corry P
1 year ago
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GusfContributor I
asked in Home theater
Magic Mouse from LG C1 Not controlling volume

Hi all,Maybe not the best place to ask this but I’m having problems with my arc and my LG C1 using the magic remote. It used to work fine but since I changed my wall mount I can’t seem to get the volume to work properly. I think it’s because in Universal Control Settings the audio is set to is set to headphones. For the life of me I can’t seem to change it to say eArc. Anyone know how to change that or offer some screen shots of your settings?Even the Sonos app doesn’t connect to the tv anymore or allow for me to connect to the magic remote.  

1053
Corry P
1 year ago
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