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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27550 Topics
O
OManContributor II
posted in Advanced setups
Issues connecting to S2 with S1 on the same network

I am running a Play 5 and OldConnect with S1, and a bunch of Ones, Play 1s, 3s and 5s Gen2, and Amp with S2.Time to time, I cannot connect to S2. It keeps me the option to connect to S1. After a couple of times restarting the App I can connect to S2. Some other times, I have disconnected the S1 device/s to able to connect. Also, after a router reboot, most of the  time I have to do disconnect the S1 devices to able to connect to S2. I have never had issues connecting to S1.  Also I have tried to connect using ethernet (PC), Wireless 2.4 and 5. Using Windows 10, 11, Samsung S20, and Iphone 13. Same issues in all of them.Network configuration:Asus Rt-AX89XS1 configurationPlay 5 wired connected to routerS2 Configuration:One wired to router, even it is configured for wireless. I had a Boost wired but it game more issues than the One. ATM, the Boost is not connected.All S2 Sonos devices are configured as wireless WM 1.  I did tried configured as wired WM 0 with the same effect. Thanks in ad

2664
buzz
1 year ago
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Gold333Contributor I
posted in Home theater
7 meter / 275 inch screen. Is Sonos Arc the right solution?

I need product information and the sales rep knew surprisingly little about their own speakers.Can someone tell me if Sonos Arc is the solution for me? I have a home theater (7 meter / 275 inch) screen. I need a speaker which can output surround sound (e.g. Dolby Atmos, Sonic 3D, Sennheiser GSX 7.1, CMSS-3D, Windows Sonic, etc.)  Any one of those formats will do. I can output all of them using Hesuvi.I run normal and 3D Blurays from a PC to a projector using HDMI 1.4a to power the projector.The pc also has the standard audio jacks:1. S/PDIF OutRear Out Cen / Sub Out Line out Line In Mic Inand Bluetooth. Are Sonos products like the Arc the solution to a home cinema setup? If so how can I connect it best. I will ideally purchase one before the weekend if it is suitable.

13915
buzz
1 year ago
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Dave44Contributor I
posted in Home theater
stereo pcm from the ps4 and blu ray player

HiI don't know if you can me out? I have a sonos Arc and 2 Sonos one SL as surrounds I stream dolby atmos from Disney plus the app that works find (very happy)but i'm getting stereo pcm from the ps4 and blu ray playerI'm running this on a optoma cinemax p2 it’s got  ARCrunning through a switcher.Thanks for your time Dave44

34610
G
1 year ago
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BilyumContributor I
asked in Home theater
Play 1 used as surrounds with Beam will not work

I am using a Beam and two Sonos Play 1 as surrounds for my TV. They are showing connected as left and right with the Beam. I have even completed the Truetune. All three work great when playing music, but when I watch TV I only get sound from the Beam. I have the volume on the Play 1 turned up on the app but no luck. I have done a factory reset. Not sure what I am missing. Any thoughts.

4822
Ken_Griffiths
1 year ago
SarahN
SarahNHeadliner I
asked in Portable speakers
Sonos Roams not playing content via Bluetooth

Hey AllJust installed my new Era 300 in my lounge and it sounds fab. Odd thing though is since doing that, my Roams won’t play Bluetooth content - as in I don’t hear anything through them. They pair ok with my phone and have the blue light (have tried all 3 individually, not all at once!).They play wifi content fine and I have re-booted them, and my phone. I even signed out of the app and back in again.Diagnostic 1397953160 raised.Any ideas?And just now paired the Era 300 to the phone and BT content plays fine out of it. Still no sound if I try a Roam though - that makes no sense!Also just tried the Move and that is also fine. Just the 3 Roams???Moderator edit: combined posts

36923
Ken_Griffiths
1 year ago
T
timwaittContributor I
asked in Speakers
Spatial Music button

I’ve just set up my ERC 300’s as a stereo pair and am playing Apple Music Spatial audio which is showing Atmos in the app. However I don’t notice any difference turning the Spatial Music Immersive option on or off. 

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T
1 year ago
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mjmjContributor I
posted in Speakers
Feature Request: Disable bluetooth on Sonos One Gen 2

Hi, may I request a toggle to disable bluetooth on Sonos One Gen 2, similar to how we can disable WiFi? Thank you!

1265
controlav
1 year ago
B
billgilbrookContributor I
asked in Components and Architectural
Emotiva Amp(s) w/Sonos Port(s)

Anyone successfully hooked up A-series Emotiva Amp(s) to multi-room Sonos Ports?

1235
buzz
1 year ago
S
soulboyContributor I
posted in Controllers and Music services
WD servers are down

I suffered the fiasco a couple of years back with my WD NAS drive and it being bricked. In the end, I decided to replace it and I have them another chance - with a My Cloud Home (surely they will be trying extra hard not to screw up again!). It arrived last Saturday and I spent Sunday loading my music onto it. Added the My Cloud app in Sonos and it worked fine for 1 day. Then it stopped working. After a lot of time spent trying to fix it, I went online to see if it was just me. Nope - they have managed to mess the new system up completely too (and a lot of people are very angry). Here is the service status alert on their website:02 Apr 2023OUTAGEWestern Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger.We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3.

21112
Ken_Griffiths
1 year ago
G
GusstaContributor I
asked in Portable speakers
Can't play Apple Music to Roam or Move

My Sonos Roam and Move are inside house and neither are playing on Apple Music but Roam is playing on Bluetooth.

1971
Corry P
1 year ago
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GvMAvid Contributor I
posted in Home theater
configuring sonos ones

Both my rear home theatre speakers are sonos ones, ie they both have microphones that can be used by alexa. I understand in this situation that alexa will respond only to the right hand speaker. Can I reconfigure this so that alexa will respond to the left speaker? If so, how do I do that? TIA ... Greg 

7811
Schlumpf
1 year ago
S
Symbiosi5Contributor I
asked in Advanced setups
Sonos Amp with xgimi halo +

Hello,I am trying to connect my retroprojector with the sonos amp with wifi or bluetooth, but the sonos amp don’t seams to see the retroprojector.My retroprojector and Amp are both on the wifi but I can’t see it on the sonos app when k try to add a new systeme.when i plug the retroprojecteur with the HDMI cable, it works well, but the thing is that I need a realy long cable to put the retroprojector at the good spot.  I though it was possible to connect every device to the sonos amp by wifi or Bluetooth, but it doesnt seams to be the case.Any ideas ? Thank you !

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S
1 year ago
S
Steph17Contributor I
asked in Components and Architectural
Using Sonos Connect digital output in a DAC amp

Using Sonos Connect as a streamer (digital output) in a DAC amp, why can't I play 96 khz files ?My DAC can easily convert this file format but Sonos Controller tells me it’s not possible ….

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T
1 year ago
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michelenicolisAvid Contributor I
asked in Controllers and Music services
ERA 300 - LISTENING FROM AMAZON MUSIC UNLIMITIED DIRECTLY!

Hi allsorry for the question but I am e new owner of ERA 300, first product that i bought!Is it possible open the Amazon Music Unlimited APP and listen for example the category Spazial Audio?Because I am not able to do it.Or is it necessary open “always” the SONOS APP to listen? In the SONOS APP I don’t have (we don’t have) for example the same category (Spatiual audio)….we need to search by Artist/Album…correct?

2283
SarahN
1 year ago
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robert.constantinescu.rcContributor I
asked in Home theater
Can I make soundbar commute automatically between TV and MI box ?

Hello, I just bought a soundbar Sonos Arc 5.0 Dolby Atmos and it seems to have some conectivity issue when I commute between the TV and a MI Box I am using. It only works on one of them and when I commute between the devices Sonos does not output the sound anymore, the sound is output by the device itself (only after the commute).My current setup is:Samsung TV UE48J5600MI BOX 4 -> connected to HDMI  (STB)Sonos Arc 5 -> connected to HDMI  (ARC)Xbox -> connected to HDMI (MHL/DVI)Is there anyway to solve my problem ? And make Sonos output for all devices ? Thank you !

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R
1 year ago
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Ochoa23Contributor I
asked in Advanced setups
How to setup outdoor patio speakers and tv in covered pavillion

Patio is about to start construction and need help setting up audio. I want to be able to hear music in the patio as well as near the fire pit which will be about 20 feet away. Also building a covered pavllion on the patio where I will be adding a tv as well. I’d like to hear the tv on all speakers if i wanted or if I wanted the pavillion to play whats on tv and the rest of the speakers to play music.  I think i would need two separate zones in order to acheive this.  I just purchased the sonance 6.1 garden series which comes with sonos amp.  I was thinking of getting mounted or in ceiling outdoor speakers for the pavillion so that would provide the audio for the tv and then connect them to another sonos amp.  Am i thinking this correctly? is there a more cost effective solution?  I am also thinking of keeping both amps outside in a covered enclosure and run ethernet cable outside to get direct internet connection vs wifi. The pavillion will have electrical outlets and i’m building a T

15385
Corry P
1 year ago
C
corky123Trending Lyricist I
posted in Speakers
Sonos Era 100 wired shows as connected to the 2.4ghz wireless band in router ?

I got two Sonos Era 100’s set up as a pair for stereo and just plugged in the USB-C network adapter so I can have it wired to my network but for some strange reason the connected speaker reports as being on the 2.4ghz wireless network in my router settings, I restarted both speaker and router but it still shows as being connected to the wireless band.if I go through the change network wizard in the s2 app this speaker is reported as being wired, also the details for the speaker says WM: 0 which is wired.The second speaker is listed on the 5ghz wireless band.Why is this, should it not be listed under my wired devices now ?Thanks   

5467
C
1 year ago
R
RoccorosContributor I
posted in Components and Architectural
connect gen 2

Does anyone know where I can source a connect gen 2?

242
Stanley_4
1 year ago
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cklim55Enthusiast I
asked in Speakers
how to remove location on system status in app

Moved my set of play 1’s from living room to bedroom. After deciding to purchase a set of era 100’s to place in bedroom I have tried to remove bedroom location on my system through the app but unable. My system now has living room with all home theater speakers listed and now has the bedroom listed with one play1 speaker and the living room is listed again with the other play 1. Is there any way to remove the 2 rooms not being used and speakers not being used.  Any help would be appreciated 

14610
C
1 year ago
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Rebel1954Contributor I
asked in Speakers
Sonos One SL

Sonos One SL Speaker issue with 1 of 2 speakers in bedroom, just randomly quit working.  Both soft/hard resets performed, but no connection.  Resets went thru their steps and appeared to have no issues.  Speaker was installed 7 months ago, along with 9 others.  No other speaker in our home has ever had an issue, like we are experiencing here.All help is appreciated!

372
G
1 year ago
M
MadrizContributor I
posted in Home theater
Era 300 sound profile change after mounting on stands

I got a pair of era 300s a couple of weeks ago and placed them on top of 2 different furnitures that were at different heights and distance from the optimal listening point. After trueplay tuning the speakers sounded as if they were at the same distance and the overall atmos effect was very apparent and magical. However, the stands that had been in backorder finally showed up yesterday. After mounting and retuning trueplay, the sound completely changed. The height channels are now vey thin and have lost power. The surrounds are more apparent and almost distracting. To be fair, I have placed the stands right behind the couch as advertised in the sonos site pictures. I’m wondering if the speakers can detect the stands the same way the Arc detects the wall mount and change it’s profile to compensate. Anyone else having this experience with similar setup? BTW, here’s what I have: Arc, Sub gen3 and 2x era 300 (On stands now)

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M
1 year ago
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GlemoineContributor I
asked in Controllers and Music services
date and time not set with15.2.1 update

Since the 15.2.1 update my system looses the date and time whenever the power goes out even briefly (so the wifi router resets), with the result that alarms do not function. (Living in Maine, such power flickers are frequent) The first time it happened support suggested deleting and reinstalling the app on my phone, which worked (XR running 16.3.1). The second time it happened simply restarting the app fixed it. The third time, nothing helps: restarting, resetting, reinstalling in both my phone and iPad. Trying to check for updates results in a 1101 error. Any advice appreciated!

2483
M
1 year ago
M
michelenicolisAvid Contributor I
asked in Speakers
ERA 300 TRUEPLAY - ANDROID

Hello everybody,I bought for the firts time a product of Sonos, ERA 300.I have a doubt, please.When i do the trueplay for android the microfone behind has to be open… OK….but in which direction? near the wall behind...or versus the open area of the room?thanksMichele

1844
Schlumpf
1 year ago
K
kbrehmerContributor I
posted in Home theater
Samsung TV and AppleTV 4th Gen(A1625)

Samsung TV only supported PCM and DTS Neo 2.5.AppleTV 4th Gen (A1625) does not have optical output.Sonos S1 Playbar and Surround Sound only support Dolby Digital.Solution: Use J-Tech Digital (JTDAT5CH) and digital Optical Output set to 5.1 to Playbar.               Connect HDMI Output to Samsung TV.Works great.

812
B
1 year ago
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DNS02347Contributor I
asked in Components and Architectural
Play 5 and Connect:Amps no longer showing in S1

Was enjoying music on several zones, via old connect:amp, and hooked up newer connect in pool house for spring; did an update to pool house connect and now no connect:amps or Play 5 are showing up in Sonos S1 controller.  I have S2 on my phone to control music at other locations but use S1 at home.

622
D
1 year ago
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