Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27432 Topics
D
danieluk1984Contributor I
asked in Controllers and Music services
Sonos forcing updates by restricting app functionality

Is there anyway to stop this? If you switch off automatic updates sonos starts slowly removing app functionality. First I noticed they stop you re-tuning true-play unless you update, now ive noticed they prevent me re-indexing my locally stored library. What is the point in having a pretend automatic updates option that cripples the apps functionality thereby forcing you to update regardless? 

2701
jgatie
1 year ago
E
EstebanyJorgeContributor I
asked in Speakers
how can i hear audio files that have stored in my iphone?

How can i hear in Sonos One my audio files that I have stored in my iphone??? Is here any way to connect my iphone to Sonos like any other speaker device through Bluetooth?? 

412
controlav
1 year ago
C
claubscherContributor I
asked in Speakers
Era 300 or Sonos Sub Mini (paired with existing 2x Sonos One)

I predominantly listen to music on Sonos and have an existing 2x Sonos One (Gen2). Considering that Sonos Sub Mini and Era300 are priced similar. Should I rather add the Sonos Sub Mini to my existing setup or get Era 300. It is for my small to mid sized lounge. Which should give me the best music experience?Thanks

6691
jgatie
1 year ago
C
CarlosLUContributor I
posted in Advanced setups
Solution : Mesh WIFI Sonos components disappearing from the network

Hi, I solve the problem with Sonos components disappearing from the wifi network mesh. To do so, I check in my main router “allow network device to autonomously create port forwarding via PCP or UPnP.”

1322
Ken_Griffiths
1 year ago
T
True134Contributor I
asked in Portable speakers
Connecting Sonos Move to wifi in new location—account and settings greyed out

Hi—we have a Sonos Move that is about 2+ years old.  We had it connected to wifi at our old location.  We recently moved to a new house in a remote location, with a different wifi network.  When we moved, we just unplugged the Move and brought it with us.  I’d like to connect it to our new network. I’ve tried using the Sonos app (S2) to connect the Move to the new network, and have followed the instructions, but no luck.  On the Sonos app, my account, system, and services are all greyed out.  I’ve checked and my iPad has an up to date, compatible OS.   Is there a way to fix this without having to call customer service?  I’ve seen reference to trying a wired Ethernet connection, but that is not accessible to us here.  Please be kind and clear…I’m an older person and not by any means a techie!  😊. Thanks for any help. 

10486
Corry P
1 year ago
B
BrightGrahamContributor I
asked in Home theater
Audio from TV

How do I setup a TV to transmit to Sonos wirelessly instead os by cable?

342
B
1 year ago
P
passingcitizenContributor I
asked in Controllers and Music services
sonos apps skip spotify playlist issue

Hello. I have inquired before, but there is an issue where songs keep skipping when I play Spotify playlists on the Sonos application. I have tried changing all routers and even directly connecting, but the issue still persists. I have searched the Sonos community, and it seems like this issue has been repeating for several years. You can see that there are many inquiries about it. It wasn't this severe before the last update, but after this update, all songs are skipping. I want to emphasize again that this is not an internet issue. I have tried changing routers, pulling out all the codes, and even resetting the device. This issue only occurs with Spotify and not with other music platforms. Please forward this matter to your technical support team and resolve the problem as soon as possible. 

1641
Jamie A
1 year ago
G
GRB2023Contributor I
asked in Controllers and Music services
Sonos Windows App not finding Sonos system

I recently changed the name of my Windows PC. Despite deleting and reinstalling the PC Sonos 1 software, the Sonos 1 PC controller no longer finds my Sonos system. The Sonos portable controller finds the system but cannot find the music stored on my renamed PC (even though the PC name and folder for the music source seems to be correct. Any ideas??ThanksRichard

20541
Corry P
1 year ago
D
DoryContributor I
posted in Home theater
ERA300s mounting upside down versus regular position

Hi team,I’ve ordered a pair of ERA300s to use as surrounds with my Arc and sub. I was planning of mounting them at regular listening height on the wall behind my couch. Then I read that they can also be placed nearer the ceiling upside down and I can easily mount them there too.So I have a choice. Which is the best position to mount them or doesn’t it matter.cheers, Dave

4686
G
1 year ago
Z
Zoo22Contributor I
asked in Controllers and Music services
Speaker adjustments missing from app?

Just factory reset my playbar, surrounds (sonos one’s) & sub and updated the app.Everything is working however now there is no way to adjust surrounds or sub. Used to be settings for all this. There were some distance settings for surrounds & you could adjust sub.All now is the volume, night sound, & enhancement.Touched every part of every screen I see nothing but it’s supposed to be there.Have it on android phone & ipad. Both are the same.Not there.

5663
G
1 year ago
T
TVGREGContributor I
asked in Components and Architectural
Will the Sonos Amp power and set up for a non powered stand alone subwoofer

The original system was the Bose Built Invisible that had the sub woofer and rear speakers built into the wall.  It had a separate amp for all the speakers that is no longer working. Want to add an Arc with two amplifiers (one for the rears and one for the sub) for the home theater room.Will the set up in the Amp allow for a stand alone sub woofer only.  Trying to do this without having to get a separate power amplifier to use the sub output.       

3873
buzz
1 year ago
D
DEVTOMContributor I
posted in Home theater
SONS Beam 2 speaker options

With limited funds which is the best combination of speakers to pair with my SONOS Beam 2:   Two ERA 100’s   One ERA 300   One SUB MiniThank you,Tom

11722
AjTrek1
1 year ago
N
niltomekEnthusiast I
asked in Controllers and Music services
All wake up alarms disappeared

All my 10+ wake up and go to sleep alarms with selected play lists disappeared overnight. I have had them for years! What have you done? What kind of system update would screw this up?I did not touch the system or use the apo during this last 24 hours.

2602
buzz
1 year ago
S
silverorangeContributor I
asked in Speakers
Speakers cut out even with Sonos Boost installed now.

Hey everyone, I’m flustered with how the Sonos system keeps cutting out at my new place. This was a much more tolerable issue before (when I also didn’t have Boost in place). At my new place, I’ve installed 8 speakers (individually for now) and everytime I start to play a song from Spotify, half of the speakers cut in and out for the first 20 seconds and eventually come on. This isn’t an issue for the subsequent songs if the queue remains uninterrupted. But, if I try to play another song, well, we’re back to square one!I just installed Boost and the situation improved mildly. But, I still have the same frustrating thing as before. While I love these speakers, this really seems unacceptable to me at this point and I’m now thinking if I should just get rid of the entire system and find a better alternative.My place is a 1,000 square foot flat and Boost, distance and location wise, isn’t too far from the speakers (30ft max from the farthest). Anyone had a better luck with this? 

1493
Airgetlam
1 year ago
N
Nick2319Avid Contributor III
asked in Speakers
Era100’s and SonosNet

Good evening Just bought two Era 100’s as my main music source. They are excellent, however, I have a problem. All my other speakers and my sound bar are on Sonosnet, while the Era 100’s obviously are on my Wi-Fi. The problem I have is when I group the Era100’s with any of my other Sonos one’s they keep losing connection. Yet play the Era 100’s on their own or likewise the other speakers on Sonosnet on their own they work fine. They just will not work when grouped properly.

155018
Airgetlam
1 year ago
I
IshZachContributor I
asked in Speakers
Sonos Net speakers won't play with non-Sonos Net speakers

 I have a Beam, Sub and Pair of Ones along with a pair of Fives that all connect to Sonos Net via the Sonos Boost plugged directly into my router.I also have a pair of ERA 300s that are not compatible with Sonos Net. Up until yesterday I've had no problem playing music to any two pairs or all speakers at once. Ever since the most recent app update (today or yesterday), I can combine the groups of speakers or "rooms" that are on the Sonos net and play them together, but the ERA 300s cannot play the same song at the same time all of the sudden.I can also play just the ERA 300s, but if I attempt to add in either of the other rooms, the app shows them playing but no audio comes out.Anybody else experiencing this?

1403
Airgetlam
1 year ago
J
jackchroContributor I
asked in Speakers
era 100 to samsung tv

HI.Bought an ERA 100 for a friend’s new home.  They have a Samsung smart tv and want to play the sound through the ERA. Can you let us know how to do that? The tv connects through wifi. At this point the Sonos is paired by bluetooth to a phone. The Sonos app is installed.Thanks for any help and info.

17331
G
1 year ago
R
RichBVContributor I
asked in Speakers
Speakers Stop Playing Together

For about the last month, my Sonos Playbar and a pair of Play 1 speakers temporarily stop playing together after grouping.The Playbar is also used as a TV speaker, which causes it to ungroup from Play 1 speakers when the TV is on. That’s the way we prefer it for TV watching.When listening to music, we prefer a whole room effect, so we group them together.For about the last month, especially when listening to SiriusXM, the grouping works great for about the first 10 minutes, then the Playbar drops off for about 3 minutes, so only the Play 1s are working. Then  the Playbar returns to the group by itself, although the overall sound quality is degraded.I have tried powering down all components, then rebooting, to no avail.I live in a high rise building amidst many other WiFi systems. The components all work off a Wifi extender on a Google Fiber network. All the components are 12 feet or closer to the extender.Grateful for any help. I have submitted diagnostics Confirmation #515872033.

18510
Ken_Griffiths
1 year ago
T
treesdr
asked in Speakers
distort

Sound distorts in the upper midrange only when classical-orchestral music is playing. Is there any adjustment that would help

211
Airgetlam
1 year ago
C
Cjp1234Contributor I
asked in Home theater
sub disconnects and will not connect to playbar

Please please help before I throw this crap out the window.Sub constantly disconnects from sub, possibly from router reset, I don't know. Generally turning this junk off and back on resets it all fine. Tonight, oh my god what a palaver. Router has been reset 3 times. Sub reset 5 times. Playbar reset 4 times. Variations of unplugging. I've had 3 different fault messages. Eventually found " Wireless connection not suitable for this playbar. "Reset everything. Uninstall app, reinstall. Reconnect all components. It recognises both items, but won't allow me to add the sub to the room( playbar) as it can't find it ??? Seriously? I've been at this an hour now. Pressing buttons, resetting this, resetting that, all different orders. The Wireless isn't suitable bit has gone, both speakers are on the app, but they don't recognise each other. All been fine for 3 years except all these disconnects but this one takes the biscuit

2026
C
1 year ago
N
NiyolHuayraContributor I
posted in Speakers
Feature request: Add ability to ungroup stereo pair speakers from soundbar without the need to reconfigure Trueplay after regrouping

If you would just like to listen to music on stereo pair, the ability to ungroup them from soundbar with a click and then regroup back again when you’re done listening without the need to reconfigure TruePlay would be a nice feature to have. 

1184
jgatie
1 year ago
P
paulfieldingAvid Contributor I
posted in Home theater
IR Remote Up volume (not down) has stopped working

So my remote-not-working issue so far appears to be different than everyone elses.  My Down volume control has stopped working, though Up still works.  I’m pretty comfortable it’s not hardware for two reasons:I have both my cable remote and a different 3rd party remote configured to do the same up/down volume, and Down volume stopped working for both of them at the same time.  Which suggests to me that the problem is on the Sonos side, not the remote side. If I go to setup a new remote and re-do this one, it asks me to press Up Volume.  When I press Up volume on the remote, the light on the Playbar blinks and Sonos acknowledges the Up press, and says I’m ready to use my remote.  I then try to use the remote, and Up still does not work, but Down still does.Any suggestions? 

801
buzz
1 year ago
M
MJelvesContributor I
asked in Speakers
Era 300 fails to connect with Airplay to youtube app on iPad

Just trying to stream audio from my iPad / youtube app to my Era 300.The cog spins and spins and fails, When I disconnect airplay, the youtube app just hangs. I’ve tried two different iPads and I get the same issue with both.Has anyone else had this problem?Thanks

1421
Airgetlam
1 year ago
SarahN
SarahNHeadliner I
posted in Speakers
My thoughts on the Era 100

Hi AllI have just received my white Era 100 to use in my bedroom as a single speaker. Here are my thoughts:The look of the speaker - nice looking although I actually prefer the outgoing One (I have 2 sets of them).  The metal grille of the older speaker looks more premium in my opinion. The 100 is still nice mind you.The set up - very easy as I have excellent WiFi in my home. Did not affect my SonosNet speakers in any way. My app now also reflects the WiFi signal feature on this and my portable speakers which is nice. The sound - definitely an improvement on the Ones but not as bigger difference as I thought it would be. Just goes to show how good the Ones are! I would not recommend anyone replaces their Ones, but if buying this size speaker for the first time, then get the 100. Mainly due to the added connections (Bluetooth and line in).Hope this is of use 👍😊 

2344
SarahN
1 year ago
S
samnealsmithContributor I
asked in Components and Architectural
how to set up Sonos port with CA amp?

HelloI have recently purchased a Cambridge Audio AXA35 to go with my setup. Setup consists of:2x Sonos One SLsSonos PortSony PS-LX310BT turntable I want to play vinyl on my turntable through my Sonos speakers and be able to control the volume and settings through the Cambridge Audio AXA35. However I cannot figure out the optimum way of connecting all the various components to achieve what I want. I have the phono outputs from the turntable and an analogue RCA cable currently. I am able to get sound by connecting the turntable output to the amplifier phono inputs, with the turntable set to “Phono". And then connecting the REC out to the In ports on the Sonos Port. However even with the line out set to “fixed" in the Sonos app I can still control the volume in the app and the volume controls and settings on the amp don't do anything.I am not the most AV minded so grateful if someone could possibly advise where I'm going wrong… Thanks

2892
Corry P
1 year ago
Terms & ConditionsCookie settings