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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27430 Topics
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GlemoineContributor I
asked in Controllers and Music services
date and time not set with15.2.1 update

Since the 15.2.1 update my system looses the date and time whenever the power goes out even briefly (so the wifi router resets), with the result that alarms do not function. (Living in Maine, such power flickers are frequent) The first time it happened support suggested deleting and reinstalling the app on my phone, which worked (XR running 16.3.1). The second time it happened simply restarting the app fixed it. The third time, nothing helps: restarting, resetting, reinstalling in both my phone and iPad. Trying to check for updates results in a 1101 error. Any advice appreciated!

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1 year ago
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michelenicolisAvid Contributor I
asked in Speakers
ERA 300 TRUEPLAY - ANDROID

Hello everybody,I bought for the firts time a product of Sonos, ERA 300.I have a doubt, please.When i do the trueplay for android the microfone behind has to be open… OK….but in which direction? near the wall behind...or versus the open area of the room?thanksMichele

1834
Schlumpf
1 year ago
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kbrehmerContributor I
posted in Home theater
Samsung TV and AppleTV 4th Gen(A1625)

Samsung TV only supported PCM and DTS Neo 2.5.AppleTV 4th Gen (A1625) does not have optical output.Sonos S1 Playbar and Surround Sound only support Dolby Digital.Solution: Use J-Tech Digital (JTDAT5CH) and digital Optical Output set to 5.1 to Playbar.               Connect HDMI Output to Samsung TV.Works great.

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1 year ago
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DNS02347Contributor I
asked in Components and Architectural
Play 5 and Connect:Amps no longer showing in S1

Was enjoying music on several zones, via old connect:amp, and hooked up newer connect in pool house for spring; did an update to pool house connect and now no connect:amps or Play 5 are showing up in Sonos S1 controller.  I have S2 on my phone to control music at other locations but use S1 at home.

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D
1 year ago
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Franck74Contributor I
asked in Controllers and Music services
Remove element from Sonos System

hello, I would like to delete an element of the system, how to do?thanks for your help

4435
Schlumpf
1 year ago
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loudwalls05
posted in Controllers and Music services
Spotify skipping tracks in the middle of a song

Is anyone else noticing a lot of skipping in the middle of a song with this newest Sonos app update? My internet is well over 500mbps and all of my speakers appear to have a strong connection.  I’m mainly using Spotify premium to stream on over 7 speakers, but with this newest app update (15.2.1) the skipping is becoming more consistent.  

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1 year ago
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BrewcContributor II
asked in Home theater
Arc+ Sub+ Era 100 surrounds cut watch Netflix Atv4K

Replaced my 1SL with pair of Era 100 for surrounds was watching Netflix and whole sound cut out, like muted. Video was on a ATV4K still playing had to pause and exit all the way out to main menu restart the show to get sound. Watched some regular cable tv and doesn’t appear to be doing it that way. 

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Corry P
1 year ago
Majo133
Majo133Renowned Enthusiast I
posted in Home theater
FEATURE REQUEST: Add option to enable "Center speakers" for the ERA's 300, if they are added as surrounds

After suggestion by @Corry P in the  Sonos Era 300 wall mount positioning post, where we discussed the issue of ERA’s 300 “center speaker” not playing at all, while added as surrounds.I asked this:@Corry P I don’t want to “reach”, but couldn’t there be a toggle to enable the “center driver” for example only for music?Something like the Surround Audio — Music Playback feature.So at least in music scenarios, ERAs are not “crippled” in surround setup. Because in “stereo” standalone mode without ARC, they sound much better in my opinion. Corry P replied:Hi @Majo133 Perhaps - I recommend you start a new topic making this point and it will be marked as a feature request. Thanks! I am therefore creating this post marked as “Feature request” and i am requesting feature described below. Feature to be added:“Allow user to manually enable center speakers of the ERA’s 300, if they are added as surrounds to the ARC/BEAM + SUB setup.”This could be added for example only for music playback, to the se

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Corry P
1 year ago
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LiontologyContributor I
asked in Controllers and Music services
How i can set an alarm by voice on my sonos beam 2gen?

Hallo, first sorry for my english.  Is it able to set a an alarm on my beam by voice?If yes:How i can do this?

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106rallye
1 year ago
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loosecreekContributor I
asked in Components and Architectural
Turntable EQ problems

I'd like to be able to EQ my turntable and have it set differently than the normal EQ settings I have going through my beam 2 and surrounds while watching TV or streaming music.My first issue is that when I add the Connect to the TV room it creates a separate TV Room 2. I'd like to just add it to the existing room but it doesn't seem possible.When music is playing via turntable to connect to tv room setup, the EQ with the Connect doesn't do anything for the sound. It is only when I go to the speakers playing the music, tv room, I can change EQ settings. Id like to just have something set for the turntable as it needs a little more bass and don't want to have to change EQ settings when switching back to TV. Basically TV Room 2 EQ doesn't work at all.Can I just add the connect to the TV Room?Can I have a separate EQ setting just for the connect/turntable only, that will play music in my TV room setup?My setup is aTV RoomBeam Gen 2Surrounds SL gen 2TV Room 2Turntable into Sonos Connect Ge

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106rallye
1 year ago
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the_bart123Contributor II
asked in Speakers
Sold Sonos One gen 2 on eBay and forgot to unpair

Hallo everyone, I’ve sold Sonos One gen 2 on eBay to to upgrade to Sonos Era 100 and forgot to unpair it - will new user have possibility to pair it with his iPhone (by just resetting it “disconnect cable - press and hold Pair Button - connect power cable”)?Or will it be permanently locked like iPhone iCloud / Activation Lock? Thank YouBart

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106rallye
1 year ago
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bblaauwTrending Lyricist I
asked in Components and Architectural
Grouped Rooms don't start stream of music evenly

Interested if others have experienced problems with grouping speakers and Sonosnet I have 3 Rooms with Stereo Speakers + Sub (2 with S1+Sub, 1 with S5+sub).  Another 2 rooms with single Play 1’s.  Speakers are initially on Sonosnet via a Boost. When I group all speakers to the S5+Sub room and Music has started, I then advance to the next song.  The S5+Sub plays new song fairly quickly, but the  2 S1+sub rooms start and stop playing intermittently.  Sometime L or R only.  After about 1-1.5min, all speakers are playing as expected in the group.  Advance to next song same problem repeats.  If I wait till the song end and then normal advance to next song, all speakers generally are in sync fairly quickly. (Diagnostic 857677570 whilst sputtering sounds (eg. L then R then ..., then no audio, then L then eventually all speakers playing), then Diagnostic 1865270988 when sound is stable - in case Sonos are watching) Disconnect Sonos and wait till all speakers are on local WiFi.Start a group ses

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1 year ago
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joefig44Contributor III
asked in Components and Architectural
Upgrade from Sonos by Sonance (OUTDRWW1) Speakers?

I currently own a Sonos Amp Gen 2 and the Sonos by Sonance speaker pair (OUTDRWW1). I’m now going to be installing a new cedar ceiling on my outdoor porch and thought it is a good time to see if an upgrade is in order. I see there are these new MAG Sonance speakers:https://www.bestbuy.com/site/sonance-mago6sysv3-mag-series-2-0-ch-outdoor-speaker-system-powered-by-sonos-each-paintable-white/6438662.p?skuId=6438662 As well as these in-ceiling speakers by Sonance:https://www.sonos.com/en-ca/shop/ceiling-speaker-pair?gclid=CjwKCAjwitShBhA6EiwAq3RqA-5GNADYZzhh45rIOWrWBUWnxwbJdAQ-F67qLYPP4ngIcDSvyJLNOxoC1-oQAvD_BwE&utm_medium=cpc&gclsrc=aw.ds&utm_term=PRODUCT_GROUP&utm_content=GGL_CA_EN_SONOS_B_PLA_SHOPPING_SMART-ALL_360i&utm_source=google&utm_campaign=GGL_CA_EN_SONOS_B_PLA_SHOPPING_SMART-ALL_360iI’m even open to installing four of the in-ceiling ones spread over the porch ceiling instead of just two.Would that provide a further sonic improvement? I think I read that

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AjTrek1
1 year ago
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thebobbydigitalAvid Contributor I
asked in Speakers
Play 5 can no longer connect to wifi

I’ve had a Play 5 gen 2 for 5+ years working without issue.  Last 2 months has been hell for me because it just suddenly stops working and no longer connected (and not seen by app).  I’ve tried factory reset a dozen times and I’m able to set it up, but then the app warns me I may have to restart the speaker if it’s not seen in app. I do that and it’s not resolved.  When network cable is unplugged:Play 5 no longer appears as available in the app ('System' page as well 'About My System') Play 5 no longer plays any music l when I press the play button Play 5 appears in the Airplay list on my iPhone, but actual Airplay connection appears to fail App function 'Find Missing Products' is unable to retrieve App function 'Manage Networks' brings mixed results, only once out of several attempts I managed to get connected to wifi (router lists IP address) ... but the device did not end up in the 'System' page and after restart it was no longer connectedI’m so frustrated! Can someone help? my diag

2226
Airgetlam
1 year ago
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SB_Music_nowContributor I
asked in Home theater
Sonos Arc and sub mini in high ceilings room

Hi I have the Arc soundbar and sub mini in my living room which has high ceilings (about 16 feet). Can you please share any recommendations on things I need to do to get the ost optimal performance from Sonos set up? Also is it important to leave a 4” space between the TV and Arc soundbar?

2952
Stanley_4
1 year ago
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robdavContributor I
asked in Speakers
Sonos One SL - Noise Floor: 0, 0, 0, 0 undefined

HiI have a stereo pair in the Kitchen made up of a One and a One SL speaker.Recently if I join the Living Room to the Kitchen, I start getting drop outs or players stopping or general unreliability.I looked at the Network Matrix under the http://playerip:1400/support/review URL and noticed that the One SL speaker show as white and has text of “Noise Floor: 0, 0, 0, 0 undefined” whereas all the others have values and ‘undefined’ showing as something similar to ‘OFDM ANI level:0’ I have factory reset both the Kitchen One speakers but it still shows like this. Does this mean there is a problem with the WiFi adapter inside it or what else is wrong? Many thanks Rob  

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Stanley_4
1 year ago
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Hazgod3Contributor I
posted in Home theater
Sonos arc +era 300 or sonos amp + Kef r3

Hello everyone, I have had a dilemma for a few days. I currently have a sonos play bar + sonos sub gen 1 + two play one gen 1. I wanted to keep my sub and my play ones and buy a sonos amp and kef r3s and possibly add a second gen 3 sub later and maybe a turntabel. But since I saw the era 300 I wonder if I should not take the sonos arc with the era 300. I know that in my initial idea I was going to have a 4.1 and with the arc we are talking about dolby atmos. Has anyone ever tried or owned these products? my use will be 90% for videos and 10% music. THANKS

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1 year ago
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pieromazzContributor I
asked in Home theater
Playbar + Era 300

are the new Era 300   compatible - as rear speakers -  with a Playbar?   Thanks   

337220
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1 year ago
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FMercik1943Contributor I
asked in Home theater
I don't see my product Sonos Ray

"I don't see my product."Did factory resetBrought Android phone near unitConnection via EthernetUsing latest release & upgrade of Sonos 2 ControllerDid power on resetNo new router or network

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N
1 year ago
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devilduckContributor I
asked in Home theater
Will Sonos Beam Gen 2 work with ATV4K & KDL48W650D

EDIT: Wrong TV model number, it is KDL-48WD65xI am buying a soundbar for my old mom, to make voices more clear in movies and series.She has an Apple TV 4K gen 3 (the new model) which she uses for watching everything.The TV is a KDL-48WD65x from 2016 which is only used as a monitor for the ATV.The TV has 1 HDMI ARC port, it supports Dolby Digital Plus.So I am guessing the setup would be:AppleTV 4K > TV HDMI 2  - TV HDMI 1 (ARC) > Sonos Beam Gen 2 HDMICan’t find mentions of audio passthrough of dolby signals, so not sure if the TV is compatible?Is this guaranteed to work, or are there possible pitfalls with a TV this old? Link to TV manual:https://www.sony.co.uk/electronics/support/res/manuals/4584/45847741M.pdf

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J
1 year ago
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t3hAliensContributor I
posted in Home theater
Sound Issues on Apple TV4k

5.1/Atmos stopped working for some reasonWe have an Apple TV4k, Arc, Sub and 2 x 100s which have been working fine for the last week. I came downstairs tonight to watch TV and I fire up Netflix and I cannot hear anything. Apple menu sounds work and so does the Netflix logo, menu clicks but as soon as I start a show I get video but no audio. I checked if there was an update available on the sonos app and nothing. I checked on the ATV and there was so I updated and was hoping for the best but still no luck. Soundbar is connected to eARC and audio pass through is enabled on the TV. If I force the audio output to stereo it works but if I force it to 5.1 it stops working. However if I open the HBO Max app and watch say Tenet it plays fine in 5.1. I am at a loss here! Any help would be great!

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J
1 year ago
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SB_Music_nowContributor I
posted in Home theater
Settings for Arc and Sub mini

Hi,I have purchased a Sonos Arc and sub mini. Can you please advise on the appropriate EQ or any other settings in Sonos app so that I can get an optimal performance from the Sonos combination that I have.

6422
Schlumpf
1 year ago
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ElitaContributor I
asked in Portable speakers
Sonos Roam connected to the MacBook Pro but it doesn't play.

With the new IOS upgrade to Ventura I have had several synchronization problems. One of these is the SONOS ROAM I already forgot the SONOS ROAM on the MacBook, I turned the bluetooth off and on, I did a restart of the MacBook Pro and the SONOS ROAM, I do the new pairing and apparently they are connected but the SONOS ROAM does not play. 

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1 year ago
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OmalbContributor II
posted in Controllers and Music services
Issues with S1 Controller after recent update

After the most recent controller (Mac) desktop upgrade, I have lost all of my album artwork.  This is also reflected on the IOS apps after the recent upgrade...there is no album art.  Occasionally album art will sporadically begin to load (very slowly) but it is never cached (like in the older versions of the controller), because when I shut the controller down and restart it, all of the album art is gone again.  I am aware of how album art is handled with sonos, and I had never had any issue with my library in prior iterations of the software.  I’ve been a sonos user for over 15 years, and am very familiar with the software & systems.   I spent over 4 hours on 3 separate calls with Sonos support and was escalated to level 2 support.  I went through all of the usual troubleshooting steps:Reboot entire system..Router, all zone players & speakers (with complete power downs on all sonos & network gear. Deleted and reloaded the desktop controller several times. Provided detaile

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1 year ago
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West grassContributor I
asked in Speakers
transfer sonos ownership

I wish to give my Sonos components to my son  how can I transfer ownership?

4341
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1 year ago
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