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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26397 Topics
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DevonianContributor I
asked in Speakers
Sonos Five Generation One

Are Five generation 2 significantly better than generation 1s?  If I upgrade can Five generation 1 be used on its own with just the Sonos 1 app, for example if I give the old speakers to a grandchild?

13
J
1 year ago
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DMDJrContributor I
posted in Portable speakers
Sonos Beam Not Connecting To App

Sonos app failed to connect to any components my Sonos System (Two Beams - Gen 2  & 1 Move).Followed diagnostic instructions to turn off all 3 speakers, but one of the Beams did not re-connect.  One Beam successfully connected, as did the Move.Best Buy - Geek Squad is returning tomorrow morning to troubleshoot this latest connection failure.I’m beginning to think that this Sonos purchase was a very bad idea.  I cannot trust it to work properly, it has been unstable and not dependable. Every time I open the app, I’m fearful something else will go wrong. Not a very healthy way to live!     

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Corry P
1 year ago
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Juan VegaRoReeceContributor I
asked in Home theater
Sub Placement

I placed the gun 3 sub behind my couch but there is only about a foot between the couch and the wall.  is there enough space for the sub to function properly?

5
Airgetlam
1 year ago
DustyMC
DustyMCContributor II
asked in Speakers
white ligh stays lit at all times even when im not listening to anything?

Why does the white light on my Beam and Ones stay lit? thanks

3
DustyMC
1 year ago
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LaurentGContributor I
asked in Portable speakers
Move battery life time

Hi, does someone know if the batteries of the Move will live longer if they stay always on their stand ? What is the best to keep the battery life longer ? Thank you for your help !

2
buzz
1 year ago
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Mark2959Trending Lyricist I
asked in Home theater
SonosArc sync/compatabilty with Sony Bravia Oled

My Sonos Arc keeps losing connectivity/sync with my Sony Bravia Oled tv, it is connected with the eArc hdmi. I have to keep unplugging power and hdmi and then reconnecting power and hdmi to get the Sony to play sound through the audio system. Otherwise the Sony message says audio system is unavailable and switches back to tv speakers, sometimes the Sony shows the audio system to be connected but I get no sound, sometimes the Sony shows the audio system to be connected and I get sound but cannot control volume with the remote, I basically have to reset the Sonos Arc by unplugging it before every use to get everything to sync. I want the audio system to connect automatically every time without having to reset the Sonos Arc force for every use. I have a friend with the same systems and he has the same issues. Any ideas on how to correct this problem?

12
G
1 year ago
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kirill_sProducer I
asked in Controllers and Music services
apple music

Hello everyone.Run into a problem with apple music right now. Sonos plays albums on apple music but gives an error when I try to play a radio for any artist. Is it a problem with sonos or with apple? Or with me?Thanks.

3
K
1 year ago
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WdrazekContributor II
posted in Portable speakers
Can Sonos Move be saved?

Apologies for the long post.Let me first tell you first what I like about Sonos. Sonos products sound good and the user interface is very good. But time spent struggling when things should just work is wasted time. This was not an issue with Sonos... until my Move started failing last November after less than 2 years of ownership. In November, my Move just stopped playing. I have no idea why. I tried to fix it myself, spent hours online, here on the forum and with support. I gave up a few times but persevered. In December, I got it to work. I can't tell you how many reboots of Move, the router, etc etc I did. Or why it came around when it did. Once it started working again, I played it a few times over the Holidays. Then I bought a different portable speaker and stopped using Move for a few months. A few days ago, I sent music to Move for the first time since December. The charger was unplugged and its battery had run out. Plugging in the charger did not bring the speaker to life. Afte

5
W
1 year ago
RaultTN
RaultTNProminent Collaborator I
asked in Home theater
Alexa reminder lowers max volume on Sonos Beam

Hi all. So I was finally able to isolate the issue and recreate. Currently have a Sonos beam connected via arc to my LG TV. Everything works and sounds great……until I set a reminder on my echo show which announces on several other echo devices AND my Sonos Beam through my tv. What happens is, once the reminder is communicated through my Beam, the volume on my Sonos Beam is altered (significantly lowered) and my 100% volume is not very loud at all. Normally I can’t hardly stand next to it at 100% volume but after this reminder I can crank it to 100% no problem. sIm struggling to figure out if this is a Sonos, Alexa, or TV issue?  Only when I unplug the tv, beam, and fire stick will the audio revert back? Any ideas? ThanksRick 

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D
1 year ago
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cata.htnContributor I
asked in Components and Architectural
Sonos Connect stream from line-in to wifi

Hello!I have a question, been struggling with this one for 2 hours, cannot find an answer online.So, i got a Connect from a friend, with the intention to use it like this: RCA line input from an mp3 player and Connect wifi output to stream on a Play 1. Is it possible?thanks !

3
jgatie
1 year ago
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AsgerJContributor I
posted in Home theater
LG OLED55B7V+Beam with surround+Nintendo Switch = No surround

Hi.  I have a LG B7 OLED with a Beam gen 1 and two Sonos Ones for surround. It works great with my other consoles, but not the Switch. I have looked up different solutions on these forums, but the suggested settings doesn’t apply to my TV, I think. I’m not sure. Most of the answers corresponds to a LG C3.If someone has any experience with this kind of setup, I would really appreciate the help. It’s got eArc and such.  Thank you! 

4
A
1 year ago
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Tim CodyAvid Contributor I
asked in Components and Architectural
Port Question For BT Transmitter

Hello,I have a Port connected to my Denon Receiver.  I am looking to get a Sony Wireless Headphone and I will get a Bluetooh Transmitter to plug into the port as well.  A Coaxial plug is for the Denon and the transmitter will be Optical connection.  Will I have any issues with this setup?  I am tired of waiting for the Sonos headphones.Thanks Tim

9
T
1 year ago
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HjaltiVignisContributor I
asked in Speakers
OneSL no chime

Hello everyone. Having trouble with one of my OneSL. Two days ago I noticed then when I tried to use it there was no sound coming through one of the fpur SL I have connected. In the app the volume was at 15 and if I raised the volume it automatically turned down to 15 again.  I did a reset and the speaker will not play a chime so I cannot connect it. Does anybody have similar problems and/or might know what the problem is?

1
Ken_Griffiths
1 year ago
M
MikewainContributor I
asked in Speakers
sonos 5, Gen 1 AUX hookup

I want to use my old Sonos 5 in my shed and play music through my old iPod via an 3.5mm aux cable. But it’s not working 

3
M
1 year ago
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Retired-210304Contributor I
asked in Controllers and Music services
Sonos Radio access

Been using Sonos radio “Rock Road Trip” for a couple years now. Today I got a login notification. I logged in and still got this message… “Unable to play ‘Sonos Radio’ - access is denied”.I am able to play other music I have on my phone… frustrating. 

2
R
1 year ago
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PhilimoContributor I
asked in Speakers
Sonos Spotify / Airplay no longer visible

Hi I’ve been using Sonos + Spotify for 4 years and suddenly Spotify and AirPlay can’t see the Sonos speakers sonos app works fine and uses spotify just not the other way around. I’ve tried:update network in Sonos appRemoved and re linked Spotify soundcloud can’t see it as well so I suspect it’s airplay issue with Sonos.  iPhone can see my google nest and Samsung tv 

4
P
1 year ago
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Maxl51Contributor I
asked in Components and Architectural
sonos Amp cutting volume and flashing between white and orange

Amp is on a table nothing near it. I have it hooked up to KEF q350 bookshelf’s and a klipsch sub. I have tried every combo of running with limited connections and finally with nothing hooked up or banana plugs in and after 20 min or so it starts cutting volume then cuts out and lights flash. I also tried plugging the amp into another outlet without anything hooked up and got the same result. 

4
Airgetlam
1 year ago
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Often-lost-always-confusedContributor I
asked in Speakers
Can I connect a Sonos play 1 and multiple “One SL” devices via the s2 app?

I have recently been used 3 x One SL speakers via my s2 app. At the same time, I have never unplugged my original Play 1 (a combination of nostalgia and a really difficult to reach plug). I have always tried to “add” my play 1 as a device but with no joy and I had pretty much given up on this being an option (just not unplugging it ..) I randomly turned to my Sonos App this evening for some music and the system seemed to not just have forgotten my ONE SL speakers but started belting out a bit of The Struts (if you want a modern day Freddie anyone…) - out of my old speaker!  I knew the risk .. but I tried to force restart the app and pair my ONE SL speakers - they are now up and running but the system again cannot find my Play 1 (I should stress this is plugged via cat5 directly to the router) .. but I know the system now for the liar that it is .. so my question is.. can I connect all of these at once? I have a bridge hanging around somewhere if that will work?  

1
J
1 year ago
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joey13Contributor I
posted in Home theater
Sonos Arc Mounting Advice

Good Evening, I recently purchased a Sonos Arc Surround Set from you guys and I am looking for some installation advice in order to get the best possible experience for my configuration.  I will be pairing the Surround Set with an LG OLED 65" C1 (1449 W x 830 H x 47 D). I plan to wall mount the TV above my wall unit. I understand that it is recommended to have 4-5 inches (10-12.5 cm) between the Arc and the bottom of the TV. The height of my TV unit is 50 cm from the floor.  Viewing Distance: 270cm (2.7M)Eye Level: 106-107 cm (Industry standard 42").Ceiling: standard 2.4m By my calculations, for optimal viewing, the bottom edge of the TV should be 66.21cm from the floor if the tilt angle is 0 (so a fixed position mount).  If I were to mount the TV here, I would not have sufficient room between the top of my TV unit (50cm) and the TV to leave the required 4" that Sonos recommend.  It is recommended that speakers should be mounted at ear level or just below which again raises the TV even

12
T
1 year ago
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Plug10Contributor I
posted in Speakers
upgrade

Play 5/3/bridge to upgrade…so how much do I get off an arc and sub set?

3
Stanley_4
1 year ago
Z
ZBIRDTrending Lyricist I
asked in Controllers and Music services
Music Will Randomly Stop Playing and then Come Back On

I'll submit a report when I can duplicate the issue. But until then, here are the details of my Sonos S2 controller:Computer Operating System - Windows 11Sonos Connect - hardwiredSonos OS: S2Version: 14.20.1 (build 70436090)Hardware Version: 1.17.5.5-1.0Series ID: C100I'm having the following issue:  Music will randomly stop playing and then come back on. It happens with SiriusXM, Pandora, and Spotify when being played through Sonos S2I've noticed this over the past ~2 weeks and it's getting worse by the day. Its happening now several times in a 30 minute time period. Can you please suggest anything that I may do to get this S2 controller to perform as it was doing prior to this issue?Thanks very much.  

14
Z
1 year ago
M
Mat369Contributor II
asked in Components and Architectural
buzzing

Hii have a Sonos amp connected to a pro-ject turntable with B&W speakers and cannot stop speakers buzzing. Pre amp is connected to turntable as is grounding wire. Am I doing something wrong?

2
M
1 year ago
C
coupster
asked in Components and Architectural
Teaching an old dog new tricks

I am an older recalcitrant user with a system locked at V7.4.  I was under the understanding that with Tech Support’s help it could be upgraded to the current firmware version. (Too long a story to explain why I would want to do this)  After talking to them and submitting a diagnostic, I was told that the system was too old (just like me).  If as stated by SONOS, the hardware will work with the latest S1 firmware/app, why can’t the firmware on any functioning unit be upgraded to be compatible?  Thanks for any insight.Diagnostic 1449929490 

5
J
1 year ago
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NorthernbearContributor I
posted in Speakers
Mounting Sonos Play 5

We are installing four Play 5 inside our restaurant and 2 outside under good cover.Is there any hardware available  for inside wall mounts up high and does anyone have a relatively cheap solution to keep the outside ones from being stolen?We will have power in the ceiling for the four inside and close power for the outside ones.Thanks for any ideas.

2
N
1 year ago
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G7JogaContributor III
asked in Home theater
Arc not showing atmos

I have a Sony XBR-75X750E that was hooked up to a Marantz Receiver and pre amp with high quality  hdmi (9.1. System). I now downgraded essentially to the arc sub and rears setup  but don’t have any Atmos sound or it doesn’t show in the app when before I was doing so with the bigger setup. Anyone know know why? I have the inputs to enhanced, arc is in “arc” etc

7
T
1 year ago
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