After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?
Best answer by LordAttilas
View original
Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1
Userlevel 3
Page 2 / 2
I have tried, but seem to fail at possibly the last hurdle.
There is nothing in the App Management area to approve or whatever.
and I don’t see how I could insert it.
mm, found the Sonos app to add to the list.
but still not working.
ideas? I’m fearful of clicking Uninstall in case I fail to get it back eg with my playlists etc.
hurray - cracked it - bravely uninstalled, then took a while to figure out how to reinstall - now it says no more updates, plus has my music.
hurray
and thank you
www.sonos.com/support/downloads
this is the link it took me a moment to find.
Hi,
I, too, have this problem and have added the Sonos app to the relevant list in MacOS App Management Settings, but this does not fix the problem.
I see plenty of references here to adding the Sonos Installer to this list, but this app does not appear in the Applications Folder on my Mac. Am I missing something or does it go by another name?
I am reluctant to uninstall the Sonos app for fear of losing some part of the existing set-up e.g. Favourites, Sonos Playlists etc, which we would not be a welcome by-product.
Just downloaded the latest Sonos app (v15.11) and update problem is resolved and I retained all my Favourites, Playlists etc, However, I still do not have any app called Sonos Installer in my Applications folder and therefore expect to have the same problem when the next update come through.
Can anyone clarify what I am doing wrong and/or where I can find Sonos Installer to add it to the App Management whitelist in System Settings.
Thanks.
Sonos Installer is inside Sonos.app: /Applications/Sonos.app/Contents/Resources/Sonos Installer.app - or is there after one failed install attempt.
Go to Applications, right click Sonos.app and select Show Package Contents. Then find Contents/Resources/Sonos Installer.app and add that to App Management.
After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?
Thanks for this advice. I’ve been having this issue before and always had to delete Sonos app and install it again. 👍
Userlevel 3
In case it doesn work you might need to uninstall manually and install the latest from web site. Then the next update that fail you might need to authorise the “Sonor Installer” like mentionned before. I suspect that update method had to be changed by Sonos to cope with new security feature in MacOs at some point. If you upgrade MacOS before Sonos App it might have get you in this position of the old Sonos update no trying to request authorization.
...dang, sorry all. Apple auto install failed to notify me of 13.3 avail. Installing now, will try again.
MacBook Pro 2018 with Ventura 13.6.1, tried LordAttilas solution of granting access in App Management. It didn’t work for me. I had to Delete my existing Sonos app and download the new one. That worked very well. First time I opened it it had all my Sonos system information.
I didn’t realize there was an Uninstall program in the Sonos App. I just deleted the app manually in the App folder. I couldn't find on Apple Support where the uninstall program for an app might. I had to go to the Apple Community pages. Looks like Sonos has the same attitude towards current assistance -- Go ask the community. Anyway, thought I’d share what I learned. Here’s what the Uninstall looks like:
Userlevel 1
Been frustrated with this for months. Via Chat today I’ve been told that the Sonos in app update option is not supported in Mac OS 13 and 14. Hence it fails and the uninstall / download option is the only option.
It would really help if Sonos made this clear on the Mac OS software download page. It was suggested that I contact Apple to try and get them to resolve the issue.
Very disappointed with Sonos here.
I went through the same thing. I couldn’t find the uninstall for Sonos so I just put the App in the trash and downloaded the App again. I was relieved that my existing system and all the related stuff was still working with the updated Sonos app installed.
I don’t know why Sonos doesn’t make it easier and point out things like where the uninstall is located.
Click on Sonos in the top menu line. Uninstall is in that pull-down menu. There is not a separate install/uninstall program. The install is simply that notice in the .dmg package that you download that says to drag the app to the Applications Folder.
Just as a note, uninstalling the app is not an issue. All of the settings for your system are stored on the speakers, not in the app. If you feel the need to delete and reinstall, just make sure that you choose ‘join existing system’ when presented that dialog.
Tried the LordAttilas “fix”. Didn’t work. Instead of putting up a not now option only just add one that says, “This is a MAC and the crap doesn’t work, no thanks.”
Hi Ken,
Thanks for your reply. In my case it was not a problem of being unable to find the Uninstaller, but more that I could not see how to update the App Management list in Settings to include the Sonos Installer. I have successfully added the Sonos app itself, which I selected from the Applications folder. However, since there is nothing called Sonos Installer in that folder, you cannot grant it the permissions that MacOS seems to demand.
Other responders to this and similar topics have shown the Mac Settings with both apps appearing in the list, but I’m damned if I can see how they did it. I did read that the Sonos Installer is a temporary program only appearing for the duration of the update. That's sounds plausible, but if it is the case, I still cannot see how to get it to appear as an app permitted to delete other apps.
Quick update - just before submitting this post, I decided to check the Mac App Management settings and Sonos Installer now appears in the list, albeit not enabled. I certainly did not add it, so how it got there is beyond me, but I guess that should now solve the problem for future updates.
Hello - I just finished setting up my new iMac and had this issue while trying to update. It took me awhile to get my Sonos up and running to my new iMac so I am worried about uninstalling and reinstalling app. I enabled Sonos in “App Management” but I still get error when updating. My concern is that my iTunes library is connected on external hard drive and I had to enable file sharing for several Sonos files like smdb, Sonos and SonosLibraryServer. Can anyone confirm if I will have to set this all up again if I install Sonos app again? Thanks
Well, Ken, I literally just checked my wife’s Macbook Air, running the exact same version of MacOS, which I updated at the same time as my own, but her Settings do not show Sonos Installer. Only Sonos is in the list. Work that one out!
The only difference between the two Macs was that on the MacBook Air I did not reinstall the Sonos app. The update seemed to work perfectly straight away. I assumed that was due to the fact that the Sonos update had already been installed successfully elsewhere in the network, but, frankly, who knows?
After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?
I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.
Previously I was uninstalling and installing the new one from the website.
Fantastic!! Thank you LordAttilas!! I was doing the same thing too. You are my hero!
Userlevel 2
+4
My Mac running Ventura did the same thing: refused to function until an update and then got errror every time I tried to update. Even after a restart. I had to delete the application and redownload a fresh version and it works fine now.
I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.
Previously I was uninstalling and installing the new one from the website.
finally the solution I have been waiting for so long - THANK YOU!!!!
Only Apple, I’m afraid. But I think it takes a moment or two for the Sonos Installer ‘app’ to be registered appropriately in the Mac OS…or that’s my working theory, right now ;). If you had a Sonos controller from before Sonos started using that feature (due to, as you say, the vagaries and complexities of Apple’s app requirements), then it likely wouldn’t be there. I think you have to delete the current controller first, then reinstall the controller for that ‘app’ to appear.
If I’m correct, not well messaged by either Apple or by Sonos, but I think we’ve got it finally nailed down. If the installer doesn’t show up, delete your current controller, and install fresh. Select ‘join existing system’ when prompted, and then wait a couple of minutes before going to look for the ‘installer’ application to authorize it to run when necessary.
Having the same problems as everyone else. On Ventura 13.4.1 myself.
I do not have a “Sonos Installer” anywhere on my computer to authorize! Just the Sonos app. Tried authorizing that to ses if it did it. Nope. Failing to update.
Very frustrated. Will try deleting the app and redownloading it.
I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.
Previously I was uninstalling and installing the new one from the website.
You're the BEST! Thank you for posting this answer. This worked for me.
Tried all of the suggestions listed above and finally just installed the latest download over the existing app and no more updates needed.
I have never been able to get the Sonos App to update on an iMac.
Now to figure out the channel issue, system keeps dropping out on me.
Page 2 / 2
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.