I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

Previously I was uninstalling and installing the new one from the website.

I am SO TIRED of updating problems with Sonos S1 app on my Mac. Once again I have had difficulties ‘reauthorising’ Sonos, and yes, it was already authorised under Privacy & Security.

I have found a workaround: I went to my iPhone, followed the instructions  and Sonos was immediately reauthorised.  It now works again on iPhone and Mac. (I manage my huge Apple Music Library on my Mac, where the Sonos interface is more manageable for finding and listening to an item than on my iPhone (a classical music fan, I keep my music in folders and subfolders - composer>category, eg chamber, when extensive works>item.)

Is the MacOS system really too difficult for Sonos engineers to allow seamless updating?  If so, they should say it is compatible with Windows, Android and iOS but not Mac.

No complaints about the sound on my Sonos speakers, just the cludgy interface and updating management.

Did not work for me.

Running Sonos S2 v14.18 and macbook pro M1 w. ventura v 13.2.1.

Still, glad it helped others...any ideas would be welcome. 

I created an account to let you know this resolved my issue after a loooooong time

Thank you. What I did - and it worked, was just to delete the Sonos app, and re-install it. All good now (the proof will be the next time it needs to update). Will re-read the instructions… 

The ‘app’ install should handle all of that for you. 

Hi Bruce,

Thanks for that last paragraph. I checked my Apps Management and there was the Sonos Installer. It wasn’t there yesterday. I enabled it, we’ll see if the next update to Sonos works or if we still have to delete and reinstall. Either way, at least it works. 

Apple drives me nuts with changing how things work, having to grant permissions to websites, having to find out to make things work that requires going to Apple Community to find the fixes and having to go to forums like this for non-Apple apps to find out how to fix them so they work.

On the Mac, you should  authorize the “Sonos Installer” under System Settings > Privacy & Security > App Management.
Or, just delete the current file, and download a fresh copy from Sonos, making sure to ‘Connect to existing system’ when prompted.

The former is a much more permanent solution, the latter will work this time, and you’ll need to continue to repeat that process for each subsequent update.

Same issue. This has been happening to me for the last four updates yet when I go to sonos support there is no information on this issue or how to fix. I find it unfortunate that it is the community that has to solve a products issues for other users rather than the company I paid a lot of money to for the product. I will be selling my sonos system as I find it to be a complete failure. It is slow, it is glitchy, it constantly needs updating that never works. It uses tune in for radio forcing me to listen to yet more adds, all in all a total waste of money and a terrible product.

Odd, I didn’t have any trouble at all with my system after updating to Ventura 13.2.1.

Are you using the S1 or S2 app?

There’s no reason not to delete the app completely, then download a fresh copy from the Sonos website, and install it. Just be sure to “connect to existing system” when prompted, all of your data is actually stored on the speakers, not on the controller app.

I RARELY find resolves here...but THIS was mint! LordAttilas BLESS.  Your resolve fixed my issue.

Yes you do.  Follow the instructions in the answer given by @LordAttilas. You may have to “add” Sonos after to re-download the app.

This finally solved my problem!

did all this

still fails!

I just had to re-download and replace the app for this third or fourth update? I gave up on Sonos after dealing with this issue a few times without any reasonable reason as to why a simple update wouldn’t install, (or why there wasn't a direct link to the downloads page from the error message).  Now I just use the 4 Sonos  I have in my warehouse, and all Apple elsewhere. I just found this answer, so if this system setting change actually works (which I won’t know until the next update notice) maybe I’ll rethink it, but we’ll see - seems like a problem that shouldn't exist to begin with.

...dang, sorry all. Apple auto install failed to notify me of 13.3 avail. Installing now, will try again.

I had the same problem (Mac running Ventura).

This is what worked for me after multiple tries

Went to Privacy and Security settings, then Full Disc Access settings. Made sure “Sonos” had full disc access, but did not see the “Sonos Installer” app listed. I did see “installer” listed which had a terminal icon next to it. I toggled that on and I tried again, but Sonos would still not update, but when I went back to the Full Disc Access settings, the “Sonos Installer” was now listed. I toggled it on, and then tried again with SUCCESS! I don’t know if this is coincidence or not, but it is worth a try.

finally the solution I have been waiting for so long - THANK YOU!!!!

MacBook Pro 2018 with Ventura 13.6.1, tried LordAttilas solution of granting access in App Management. It didn’t work for me. I had to Delete my existing Sonos app and download the new one. That worked very well. First time I opened it it had all my Sonos system information.

I didn’t realize there was an Uninstall program in the Sonos App. I just deleted the app manually in the App folder. I couldn't find on Apple Support where the uninstall program for an app might. I had to go to the Apple Community pages. Looks like Sonos has the same attitude towards current assistance -- Go ask the community. Anyway, thought I’d share what I learned. Here’s what the Uninstall looks like:

Hi,

I, too, have this problem and have added the Sonos app to the relevant list in MacOS App Management Settings, but this does not fix the problem.

I see plenty of references here to adding the Sonos Installer to this list, but this app does not appear in the Applications Folder on my Mac.  Am I missing something or does it go by another name?

I am reluctant to uninstall the Sonos app for fear of losing some part of the existing set-up e.g. Favourites, Sonos Playlists etc, which we would not be a welcome by-product. 

Just downloaded the latest Sonos app (v15.11) and update problem is resolved and I retained all my Favourites, Playlists etc,  However, I still do not have any app called Sonos Installer in my Applications folder and therefore expect to have the same problem when the next update come through.

Can anyone clarify what I am doing wrong and/or where I can find Sonos Installer to add it to the App Management whitelist in System Settings.

Thanks.

I went through the same thing. I couldn’t find the uninstall for Sonos so I just put the App in the trash and downloaded the App again. I was relieved that my existing system and all the related stuff was still working with the updated Sonos app installed.

I don’t know why Sonos doesn’t make it easier and point out things like where the uninstall is located.

Click on Sonos in the top menu line. Uninstall is in that pull-down menu. There is not a separate install/uninstall program. The install is simply that notice in the .dmg package that you download that says to drag the app to the Applications Folder. 

Just as a note, uninstalling the app is not an issue. All of the settings for your system are stored on the speakers, not in the app. If you feel the need to delete and reinstall, just make sure that you choose ‘join existing system’ when presented that dialog.

Hi Ken,

Thanks for your reply.  In my case it was not a problem of being unable to find the Uninstaller, but more that I could not see how to update the App Management list in Settings to include the Sonos Installer.  I have successfully added the Sonos app itself, which I selected from the Applications folder.  However, since there is nothing called Sonos Installer in that folder, you cannot grant it the permissions that MacOS seems to demand.

Other responders to this and similar topics have shown the Mac Settings with both apps appearing in the list, but I’m damned if I can see how they did it.  I did read that the Sonos Installer is a temporary program only appearing for the duration of the update.  That's sounds plausible, but if it is the case, I still cannot see how to get it to appear as an app permitted to delete other apps.

Quick  update - just before submitting this post, I decided to check the Mac App Management settings and Sonos Installer now appears in the list, albeit not enabled.  I certainly did not add it, so how it got there is beyond me, but I guess that should now solve the problem for future updates. 

Thank you so much! I had the same issue and was desperate to understand reason for the application update to repeatedly fail! Now, this is perfectly working!