Song Not Encoded Correctly

  • 26 March 2016
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87 replies

Userlevel 5
Badge +16

Hi @Aaron B. Binkley 

Thank you for reaching out to us with your diagnostic report. I’ve taken a look at it and I have a couple of thoughts on how you can optimize your system performance.

First, it looks like your Netgear router is using WiFi channel 3 which overlaps with several other channels in use. 

Manually changing this channel to 6 should help improve connectivity, if you have a Netgear Orbi Mesh system, you may want to change the channels on all of your nodes to match. Building queues and playlists as well starting and maintaining playback withing a Sonos system relies entirely on connection between the individual players themselves as well as to the router directly. 

Second, its usually best to run Sonos systems as large as yours on what we call “Sonosnet”. If you wire one of your Sonos products directly to your main router, it will begin broadcasting it’s own mesh network that you can then manage directly through the Sonos app. You can change this channel to be separate from your home network to reduce interference.  

Please let us know if your playback behavior improves or stays the same. If you include a diagnostic number in your reply I will be happy to look it over.

Userlevel 1
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I have changed my wireless netword to 6, and I changed the SONOS network to 1 and also 11, but I still have the same problem.

New diagnostic # 1303969609

Userlevel 1
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Hi there @rbrown . Are you still getting the "track not encoded correctly" error when playing back audio from YouTube Music? If so, please submit a diagnostic report from your Sonos system ( Settings > Help&Tips > Submit Diagnostic ) Please include the confirmation number in a response so that I can take a look at what is going on here. 

Hi, I just did a quick test and the last 2 songs failed, diagnostic 1266361644

FYI I was asked in another thread to try with AirPlay, I haven’t had a chance to check that sadly.  Hopefully this diagnostic can help though, it’s roughly 20% of songs that fail, makes for very choppy listening and the songs can cut at any time.

Userlevel 5
Badge +16

Hello @quadrrem,

Welcome to the Sonos Community and than you for reaching out to us here with your diagnostic report. 

I can appreciate that this seems to be only happening with one service but can you tell me if you have run a speed test on your Google WiFi network recently?

Is your primary Google node wired directly to your ISP provided router/modem or is there a switch in between the two or anything else acting as a pass-through?  

I’m seeing bandwidth flags and I would like be be able to rule out other potential causes before attributing this to a known issue.

Userlevel 5
Badge +16

Hello @Aaron B. Binkley,

Thank you for the follow up diagnostic report from your system. 

Can you confirm that this is happening on YouTube Music playlists or are you using Sonos favorites or playlists in another service and getting these errors?

@Jean C. 

Thanks for your quick response.

The speed test I did earlier today resulted in 95 Mbit/s. And yes my primary Google Wifi node is wired directly to the router.

Userlevel 5
Badge +16

Hi @rbrown, for the purposes of testing this configuration, please don’t disable the Wi-Fi interface on whichever player is wired. 

The communication directly between these two devices is a part of what I’m looking at in your system.  

Userlevel 1
Badge +1

These are Sonos playlists, with songs from Amazon, Spotify, and my local library. It happens with all sources. The playlist works when I create it, and then songs stop working (usually within a couple of days). 

Though I cannot play the songs, I am able to view their Info such as Album Info, Artist Info, etc.

Userlevel 1
Badge +4

Same here… I get both “The song is not encoded correctly”, and Unable to add songs to the Q (1001)

Using Sonos Controller and Apple Music. And I gave up trying to play Deezer, Tidal, or Qobuz… To bad Sonos says they can support the CD Quality songs, Not in my house…. 233MBPS down from the Internet. No suggestions needed, I’ve tried everything for MONTHS UPON MONTHS UPON MONTHS.

Userlevel 1
Badge +3

Apologies, performed again with wireless enabled (but the credentials wiped), not sure if I need to readd them for this test?

Diagnostic with last song being a failure: 1972383753

Hi there. Has there been any updates to this? I am still getting this Song not encoded properly on certain songs on YouTube music. 

Userlevel 5
Badge +16

Hi @rbrown thanks for submitting a diagnostic report. 

I have a couple of general questions about your set-up so I can have a better understanding of your issue.

Is your Beam wired directly into your router or do you have a network switch?

Is there a particular reason why the Wi-Fi has been disabled on your Beam and how far from your Sonos One in the kitchen is it?

Have you rebooted your router since you have been experiencing this issue?

 

Userlevel 1
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Brilliant thanks Jean, I’m pleased its an issue on YT/Sonos side rather than my setup tbh!

Userlevel 1
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Hi @rbrown thanks for submitting a diagnostic report. 

I have a couple of general questions about your set-up so I can have a better understanding of your issue.

Is your Beam wired directly into your router or do you have a network switch?

Is there a particular reason why the Wi-Fi has been disabled on your Beam and how far from your Sonos One in the kitchen is it?

Have you rebooted your router since you have been experiencing this issue?

 

Hi,

 

My Beam is wired into a switch, which is wired into my router (Beam is upstairs, router is downstairs).

I disabled the wifi on the Beam because I figured it wasn’t using it.

Distance between the two devices is probably 5 meters or so, on different floors of course.

I have rebooted the router yes.

 

Please let me know if you need any other information, on the other thread I was told to put all APs on the same channel, and various other things related to wifi, but to be honest I couldn’t see that as the issue because even with all APs disabled except the router, I still had the issue.  FYI, I have 3 APs in the house, on channel 1,6,11.

support diagnostics number 2055398132

 

keep having the saime issue as everyone on this thread. Tried upgrading to SONOS 2 but same song skipping pattern and “song not encoded correctly” message. I am playing music from spotify. can you please help??

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I have tried all suggested troubleshooting and get the “the song is not encoded correctly” error every time from the Live Phish service.

I’ve been over on the other thread that you linked to regarding playback issues and this looks like an issue that we are already working to fix as we mentioned. 

This issue seems limited to one particular service and we are working to resolve it.  

Skipping here as well everyday…sonos/YT

Diagnostics at 1942137154

I’ve been over on the other thread that you linked to regarding playback issues and this looks like an issue that we are already working to fix as we mentioned. 

This issue seems limited to one particular service and we are working to resolve it.  

Skipping here as well everyday…sonos/YT

Diagnostics at 1942137154

An other one this time with SonosNet 1930608066

Userlevel 5
Badge +16

Hi @rbrown From where I’m sitting the issue could very well be the switch. If the switch is managed, please check the settings to make sure that it is compatible with Sonos. 

Can you re-enable the Wi-Fi interface on your Beam and then detach the Ethernet cable and run a test with your players directly on Wi-Fi rather than a partially wired set-up?

How far would you say the Kitchen player is from the Router and could it be wired as a part of any further tests if necessary?

Happens with only one album.  Apple Lossless Format.  All other Apple Lossless play just fine.  Tracks play just fine out of iTunes using Airplay to all Sonos speakers.

 

Diagnostics sent.  Confirmation number 684952093

Userlevel 7
Badge +21
Well


Start at the beginning and confirm that your music are in a supported format. Review this link https://sonos.custhelp.com/app/answers/detail/a_id/80/kw/formats and navigate to the place where your music is and confirm they are in a supported.

If they aren't in a supported format then get them converted to a format that is.
If they are in a correct format then it is something else. Could be an IP conflict in which switch off (Turn off the power) of your router, your Sonos, computer and ALL devices connected to your wi-fi (yes, that means phones, tablets). Then re-start the router first, let it connect. If you have a bridge or Boost start that next and then the Play 1.
If that doesn't resolve the issue could be interference - make sure the Play 1 is not too close to the router.

Good luck
Userlevel 7
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Another thread claims that the Amazon problem with "not encoded correctly" has been fixed (by Amazon). Anyone still seeing this now, please specify which music service and ideally an actual track name.
Userlevel 5
Badge +16

Hello @jkerouac59,

Welcome to the Sonos community and thank you for reaching out with your diagnostic report.

Have you been able to verify that the Apple Lossless tracks are not in the DRM/ copyright protected format M4P or other fromat that might not be compatible with Sonos.

You may also want to change your Sonosnet Channel from 1 to 6 for improved communication on your system.    

To confirm: intermittent 'not encoded correctly' errors are almost certainly due to packet/connection loss, i.e. a network problem rather than a format issue.
Userlevel 5
Badge +16

Hello @vikdenic,

If you are still experiencing issues with playback please submit a  submit a diagnostic report so that we can look for a solution with you.