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Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!
My Sonos is suddenly unable to play music from Alexa/Amazon music. It starts streaming part of a song, then cuts out after a second or so. Later on, it might play a second from the same song, or try moving to the next one. It tells me the music is not encoded correctly, even though I have been streaming Amazon music for years...



Diagnostic information sent: 2140827513.

Hi @rbrown From where I’m sitting the issue could very well be the switch. If the switch is managed, please check the settings to make sure that it is compatible with Sonos. 

Can you re-enable the Wi-Fi interface on your Beam and then detach the Ethernet cable and run a test with your players directly on Wi-Fi rather than a partially wired set-up?

How far would you say the Kitchen player is from the Router and could it be wired as a part of any further tests if necessary?

Hi @rbrown thanks for submitting a diagnostic report. 

I have a couple of general questions about your set-up so I can have a better understanding of your issue.

Is your Beam wired directly into your router or do you have a network switch?

Is there a particular reason why the Wi-Fi has been disabled on your Beam and how far from your Sonos One in the kitchen is it?

Have you rebooted your router since you have been experiencing this issue?

 

Hi,

 

My Beam is wired into a switch, which is wired into my router (Beam is upstairs, router is downstairs).

I disabled the wifi on the Beam because I figured it wasn’t using it.

Distance between the two devices is probably 5 meters or so, on different floors of course.

I have rebooted the router yes.

 

Please let me know if you need any other information, on the other thread I was told to put all APs on the same channel, and various other things related to wifi, but to be honest I couldn’t see that as the issue because even with all APs disabled except the router, I still had the issue.  FYI, I have 3 APs in the house, on channel 1,6,11.

Hi @rbrown thanks for submitting a diagnostic report. 

I have a couple of general questions about your set-up so I can have a better understanding of your issue.

Is your Beam wired directly into your router or do you have a network switch?

Is there a particular reason why the Wi-Fi has been disabled on your Beam and how far from your Sonos One in the kitchen is it?

Have you rebooted your router since you have been experiencing this issue?

 

Hi there @rbrown . Are you still getting the "track not encoded correctly" error when playing back audio from YouTube Music? If so, please submit a diagnostic report from your Sonos system ( Settings > Help&Tips > Submit Diagnostic ) Please include the confirmation number in a response so that I can take a look at what is going on here. 

Hi, I just did a quick test and the last 2 songs failed, diagnostic 1266361644

FYI I was asked in another thread to try with AirPlay, I haven’t had a chance to check that sadly.  Hopefully this diagnostic can help though, it’s roughly 20% of songs that fail, makes for very choppy listening and the songs can cut at any time.

Hi there @rbrown . Are you still getting the "track not encoded correctly" error when playing back audio from YouTube Music? If so, please submit a diagnostic report from your Sonos system ( Settings > Help&Tips > Submit Diagnostic ) Please include the confirmation number in a response so that I can take a look at what is going on here. 

same here: since I upgraded to Sonos App Version 10.6.1 I experience also skipping songs and ‘the song is not encoded correctly’ errors - looking at my Sonos System Error Log the errors started after the upgrade on my devices (Beam and One) - if Sonos Support tells me so, I can submit the diagnostics report

Same here… I get both “The song is not encoded correctly”, and Unable to add songs to the Q (1001)

Using Sonos Controller and Apple Music. And I gave up trying to play Deezer, Tidal, or Qobuz… To bad Sonos says they can support the CD Quality songs, Not in my house…. 233MBPS down from the Internet. No suggestions needed, I’ve tried everything for MONTHS UPON MONTHS UPON MONTHS.

Another thread claims that the Amazon problem with "not encoded correctly" has been fixed (by Amazon). Anyone still seeing this now, please specify which music service and ideally an actual track name.
Just to add some detail: same issue happens when (1) I start music from within the Sonos controller on my Mac, and (2) when I try to play music from Pandora. So I don't think the problem is Alexa or Amazon Music.

Excellent @rbrown I’ll await an update and additional data. 

Thanks. I was adding it from TuneIn, and Sonos was playing it via Alexa, but I kept getting the message when tapping on it via iPhone or iMac. This morning I’ve looked at two versions within My Radio Stations and one of them is working now. Not sure how but I’ve deleted the offender and all seems good. Cheers!
I'm trying to add a radio station and keep getting this message too- any help appreciated please

If you're trying to add a custom URL perhaps the audio really is in an incorrect format. Sonos supports MP3, AAC and WMA audio formats for radio. https://support.sonos.com/s/article/260
I'm trying to add a radio station and keep getting this message too- any help appreciated please
A similar behavior stated on a single radio station that I am listening to. all other stations are fine.
I tried changing the network's wireless channel and it worked a treat!
Confirmation #: 5608326
I've been using Apple Music almost exclusively, so I don't believe the issue is with the songs themselves. I figured it was a connection problem of some sort, but wasn't entirely sure what. I just unplugged and replugged everything earlier this evening. The problem seemed to be fixed for a short period of time, but I ended up having similar issues later in the evening.



My router and the Play:1 are in the same room, though they are across the room. I'm not really sure what else it might be, unfortunately. When it works, it works great, so this is frustrating. Thank you for all of your help.



Hi TheB1NG,



That error usually occurs when the stream for a song is interrupted, usually due to wireless interference or network congestion. Please send in a diagnostic report and reply here with the confirmation number, I'll take a look for you. Here's how to submit reports.
I've been using Apple Music almost exclusively, so I don't believe the issue is with the songs themselves. I figured it was a connection problem of some sort, but wasn't entirely sure what. I just unplugged and replugged everything earlier this evening. The problem seemed to be fixed for a short period of time, but I ended up having similar issues later in the evening.



My router and the Play:1 are in the same room, though they are across the room. I'm not really sure what else it might be, unfortunately. When it works, it works great, so this is frustrating. Thank you for all of your help.

Brilliant thanks Jean, I’m pleased its an issue on YT/Sonos side rather than my setup tbh!

Hi @perosb,

Is your Beam wired into a network switch or directly into your Ubiquiti router?

 

It’s connected to a switch and then ubi router.

I understand you want to troubleshoot but I refuse to believe this would make a difference. I have 250mbit fiber, streaming multiple 4K videos works, playing games etc, but playing a single 256kbit audio file doesn’t. GPM plays 320kbps mp3a which works ;(

 

edit: I also tested grouping together some (3) google home mini as a group and no issues there (except the sound quality ;)

Hi @perosb,

Is your Beam wired into a network switch or directly into your Ubiquiti router?

 

It looks like you have a network that is operating with several different routers or access points

Yes correct, but it was the same when there were only 2 Google Wifi.

 

Is it possible to wire the Beam directly to the network instead of the right-rear surround Play: 1?

Plugged in now.

 

Is the Sonosnet configuration working any better in this regard than running your system on WiFi?  

No, I’m afraid not. No major change with Sonosnet+beam with cable.

Diagnostics here 133450856 and here 25150434 @Jean C. 

 

edit: changed sonosnet to channel 11 and restarted Beam but same 454620320

edit: I cannot reproduce this with Google Play Music

Hi @RyanP73,

Welcome to the Sonos community and thak you for reaching out about this issue.

Can you submit a diagnostic report from your app so that we can evaluate your Sonos system for interference?

If you post the confirmation number I will be more than happy to look it over for you. 

Hello @perosb  

Thank you for reaching out with your diagnostic reports from your Sonos system. 

It looks like you have a network that is operating with several different routers or access points so the Sonosnet set up is going to be your best bet.

Is it possible to wire the Beam directly to the network instead of the right-rear surround Play: 1?

Is the Sonosnet configuration working any better in this regard than running your system on WiFi?  

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