Song Not Encoded Correctly

Thanks for the reply, Jean, and they’re approximately 25’ direct sight to main router, though they are running through a Google Wifi system.  They are too far from the main Google router (as they’re hard-wired through wall to speakers).  I placed one of the Google ports closer and tried a variety of different things by connecting one of the amps through the ethernet port.  Accuradio played the entire time, but Amazon Music never worked.  I also have this close to a tv, and remembered that I have an Amazon Firestick there, so unplugged it, thinking maybe it was causing interference (and the Amazon connection).  Accuradio is currently playing, no problems.  Amazon, still nothing.

Variety of diagnostic codes ran through this series, most recent first:

633226318

1772228786

930990851

Thanks for the prompt reply!

TC

Thanks for all the help and advice so far Jean.  Yes I have 3 APs and they are on channels 1,6,11 by design, so you say I should switch all to the same channel?  I can, however it not ideal as you know for wifi design/coverage/throughput.

My main router is a Mikrotik 951G-2HnD which has a wifi AP on chan 1, it is downstairs and should be what the kitchen connects to.

I have AP/switch upstairs which is a Mikrotik 941-2nD which is connected via ethernet to the router downstairs,  It is running on chan 6, and the Beam is ethernet connected to this.

I have a 3rd AP which is mostly used for outdoor devices, and it a Cisco AIR-AP1142N-E-K9 running on chan 11.

Let me know if you need any additional info on any of them.

I will try playback with kitchen directly connected and report back, and then do the same on wifi with the other APs shutdown.

No worries at all on the tests, I appreciate your assistance!

Any thoughts?

Ok, @TC1,

I am safe and well and thank you for your concern. I hope you are safe also.    

I’ve really been going over your reports with a fine tooth comb and I’m seeing some unusual error coding in your system. 

I’ll more than likely be pulling some colleagues in (remotely, don’t worry about us!) to work out what’s going on, so please be patient as I(we) look this over.

it’s unfortunate that you only have Connect:Amps in your system since they tend to be wired to other things and not very portable.

Ideally I would like to wire something to the main to see if it behaves differently and it’s odd that it’s just Amazon Music doing this. 

Does anyone else in your home have an Amazon account that can be tested to rule out account specific playback issues? 

Hello @RyanP73, 

I’m going to ask you some of the same questions that I’ve asked others.

How far is your Beam from your Primary Google router and is your Beam close by anything that can cause structural or wireless interference?

If we can eliminate interference as a factor we can then attribute this to the known playback issue that we are currently working on resolving. 

@Jean C. 

I ran some extra tests to be sure;

• disabled wifi on all APs (including router)
• shutdown the ethernet port for Beam upstairs

There is one song that nearly always skips after a few seconds, this time the song made it over a minute in (but still skipped eventually).  Ive been listening for about 5 minutes since, and ….well I was just about to say it seemed better, but no, another has skipped (I am kind of glad, because in theory these addiotnal steps I took shouldn’t make any difference).

Another diagnostic in case it helps: 1184413131