An other one this time with SonosNet 1930608066

Skipping here as well everyday…sonos/YT

Diagnostics at 1942137154

Hi there. Has there been any updates to this? I am still getting this Song not encoded properly on certain songs on YouTube music. 

Hello @perosb,

I can understand your frustration but everything in the diagnostic reports at this time is pointing to a communication issue between Sonos and the internet.

In your most recent diagnostic, your Beam is grouped to your Play: 3. Can you un-group these and test playback on the home-theater system only?

Can you then group the Play: 3 and your Ikea Lamp to the Vardagsrummet Beam to see if the playback behavior changes.    

Apologies, performed again with wireless enabled (but the credentials wiped), not sure if I need to readd them for this test?

Diagnostic with last song being a failure: 1972383753

Hi @rbrown, for the purposes of testing this configuration, please don’t disable the Wi-Fi interface on whichever player is wired. 

The communication directly between these two devices is a part of what I’m looking at in your system.  

@Jean C. 

I ran some extra tests to be sure;

• disabled wifi on all APs (including router)
• shutdown the ethernet port for Beam upstairs

There is one song that nearly always skips after a few seconds, this time the song made it over a minute in (but still skipped eventually).  Ive been listening for about 5 minutes since, and ….well I was just about to say it seemed better, but no, another has skipped (I am kind of glad, because in theory these addiotnal steps I took shouldn’t make any difference).

Another diagnostic in case it helps: 1184413131

Hi Jean, I just connected the kitchen directly to the router and disabled wifi, the very first song I played skipped out with the error, diagnostic immediately after : 1254483636

Let me know if I need to test anything else.

@Stanley_4 , thank you, I agreed with your opinion to be honest regarding wifi setup, however if I have to change it I will.  I removed WIFI credentials from the app this morning, assuming that will then utilise SonosNet and therefore I would not have to mess around with my WIFI setup.  I did this but sadly it still had the same issue, many songs erroring.

Thanks for all the help and advice so far Jean.  Yes I have 3 APs and they are on channels 1,6,11 by design, so you say I should switch all to the same channel?  I can, however it not ideal as you know for wifi design/coverage/throughput.

My main router is a Mikrotik 951G-2HnD which has a wifi AP on chan 1, it is downstairs and should be what the kitchen connects to.

I have AP/switch upstairs which is a Mikrotik 941-2nD which is connected via ethernet to the router downstairs,  It is running on chan 6, and the Beam is ethernet connected to this.

I have a 3rd AP which is mostly used for outdoor devices, and it a Cisco AIR-AP1142N-E-K9 running on chan 11.

Let me know if you need any additional info on any of them.

I will try playback with kitchen directly connected and report back, and then do the same on wifi with the other APs shutdown.

No worries at all on the tests, I appreciate your assistance!

Hey there @rbrown thanks for running that test. It looks like your Cisco switch is also operating on a different Wi-Fi channel which can kinda throw a wrench in things. If possible you will want to have these operating on the same channel. each of your two speakers is now communicating directly to two different access points which may be a contributing factor in this.  Can you tell us any specs on your Cisco and Routerboard access points?

Can you also test audio playback with your Kitchen speaker wired directly to your main router? 

Is it possible to temporarily take down your switch and access points to test playback with only your router broadcasting? 

I realize that this is a lot to ask but it will help us zero in on where in your network the snag is so we can eliminate it.

I should add, even though the beam is now on wifi, it is still connecting to the same switch/ap as before, just via wifi instead of ethernet, so probably the STP is still affecting in the same way.  Perhaps if I switch off the beam entirely?

Morning Jean,

So I disconnected ethernet on the Beam and enabled WIFI.  Playing on the kitchen I am still seeing songs skipping.

I checked my switch configs and it is using RSTP, I am not entirely confident in setting up the STP so before I start playing with that, is there any other test we could perform to determine if its definitely related to that?

In case it helps, diag report for the tests this morning is 618560680