Song Not Encoded Correctly

After last Sonos upgrade I am getting intermittent "not encoded correctly" from amazon albums that previously played perfectly. Please don't make some stuff up about this being my problem or information packet loss (implying the problem is my connectivity). This is just another of many disgusting arrogant technerds problems with the sonos system. Fix it !!! please.

BTW, to you newbies or disgusted oldies, I find that a good pair of Lenovo computer speakers for about $100 sounds 98% as good as a $400 pair of Sonos, and can play anything anywhere that your computer can broadcast. I am a classically trained pianist, not some dufus who doesnt have sensitivity to sound quality. There are great classical performances on Youtube for which a $200 TV soundbar is perfectly adequate.
(see Bernstein conduct Bruckner's ninth, or collections of Sibelius tone poems.).

I really do like sonos sound quality, but they desperately need quality control over their engineers..the quality
control at sonos is hapless..and the controller app is disgusting (dark grey on black slidebars, no file system, no bluetooth capability .... etc etc_
a simple 3rd party app I use on Linux is so much better)
I no longer recommend sonos to friends.

Hi @TC1,

I’m glad its working again! 

I can’t take credit for the fix, sometimes a good round of turning it all off and turning it back on again does the trick. 

Please respond in this post if it goes sideways again and I’ll be happy continue looking into this!

Hi @rbrown thank you for that. 

I’ve been over on the other thread that you linked to regarding playback issues and this looks like an issue that we are already working to fix as we mentioned. 

Hopefully there will be an update on this soon. Keeping the Wi-Fi operational on each player will help these two devices work together better and can effect playback overall. 

This issue seems limited to one particular service and we are working to resolve it.  

This is happening to me a lot with YouTube Music playing on Sonos.  Sometimes a song works, and sometimes it doesn’t, so its definitely nothing with the encoding of the song since its intermittent with the same track.  Very frustrating.

Hi @rbrown thank you for the update and the additional information. 

If you have your Sonos players on the the WiFi network then you will want to keep your access points on the same channel.

If you have a player wired to the network then you will want to keep the Wi-Fi enabled on that player so that the the two speakers can communicate through direct routing to each other.

The fewer jumps the data has to make between the router and the speaker, the cleaner the playback will be in general.

I’ll keep an eye out for an update on your playback and any additional diagnostic reports from your system.    

I’m working on it @TC1, I just got here. :) 

You got it, and I apologize for pushing!  I hope you’re well and safe...

A similar behavior stated on a single radio station that I am listening to. all other stations are fine.

Thank you for your patience @perosb and for trying the different configurations with your wired set-up.

Is it possible to keep your Beam wired into your network? To resolve the playback issues it’s important that we don’t have one of the bonded surround Play:1s acting as the first-wired player. In these playback tests, were there any changes in the music service playback?

Still happening @Jean C. .

1968691738 210745265 445259253

Hello @Aaron B. Binkley,

Are the tracks that are giving you errors consistently from the same source, e.g. yourMusic Library or Amazon Music?

Do you edit the playlists by removing the problematic tracks before adding them to the playlist again?  

Thank you for confirming that for me, @perosb . 

Please don’t hesitate to reach out if you have any other questions, concerns or just to bounce ideas around. 

I hope we have this sorted out soon!

@Aaron B. Binkley, 

Are you getting the specific “not encoded correctly” error or just a general playback error?

Have you rebooted your router and all of your Sonos players since submitting the most recent diagnostic report?

If you have not, I would suggest unplugging your Netgear and your ISP provided modem/router from power for about 1 minute each.

Once your network is back online, please unplug each of your Sonos products from power for about 10 seconds each and then power them back on.

Once your system is back online, please test playback on the Play: 1 currently wired to your network alone. If possible test individual sources before testing the playlists. 

If you are still getting an error code, please try to get a screen capture of message itself and then follow up with a new diagnostic report. 

Include the results in your reply and hopefully we can find something definitive.    

Hi @Aaron B. Binkley 

Thank you for reaching out to us with your diagnostic report. I’ve taken a look at it and I have a couple of thoughts on how you can optimize your system performance.

First, it looks like your Netgear router is using WiFi channel 3 which overlaps with several other channels in use. 

Manually changing this channel to 6 should help improve connectivity, if you have a Netgear Orbi Mesh system, you may want to change the channels on all of your nodes to match. Building queues and playlists as well starting and maintaining playback withing a Sonos system relies entirely on connection between the individual players themselves as well as to the router directly. 

Second, its usually best to run Sonos systems as large as yours on what we call “Sonosnet”. If you wire one of your Sonos products directly to your main router, it will begin broadcasting it’s own mesh network that you can then manage directly through the Sonos app. You can change this channel to be separate from your home network to reduce interference.  

Please let us know if your playback behavior improves or stays the same. If you include a diagnostic number in your reply I will be happy to look it over.

Hi there @rbrown . Are you still getting the "track not encoded correctly" error when playing back audio from YouTube Music? If so, please submit a diagnostic report from your Sonos system ( Settings > Help&Tips > Submit Diagnostic ) Please include the confirmation number in a response so that I can take a look at what is going on here. 

Hi, I just did a quick test and the last 2 songs failed, diagnostic 1266361644

FYI I was asked in another thread to try with AirPlay, I haven’t had a chance to check that sadly.  Hopefully this diagnostic can help though, it’s roughly 20% of songs that fail, makes for very choppy listening and the songs can cut at any time.