BTW, to you newbies or disgusted oldies, I find that a good pair of Lenovo computer speakers for about $100 sounds 98% as good as a $400 pair of Sonos, and can play anything anywhere that your computer can broadcast. I am a classically trained pianist, not some dufus who doesnt have sensitivity to sound quality. There are great classical performances on Youtube for which a $200 TV soundbar is perfectly adequate.
(see Bernstein conduct Bruckner's ninth, or collections of Sibelius tone poems.).
I really do like sonos sound quality, but they desperately need quality control over their engineers..the quality
control at sonos is hapless..and the controller app is disgusting (dark grey on black slidebars, no file system, no bluetooth capability .... etc etc_
a simple 3rd party app I use on Linux is so much better)
I no longer recommend sonos to friends.
Hi TheB1NG,
There's another wireless network in close range that is running on the same channel as your home network. This is causing your Sonos system to lose connection to your network and also causes the error you've described. Please change your home network's wireless channel from 1 to 11 and see if that helps.
Glad that we could help out
Hello
I hope you are doing well and thank you for getting your system into the ideal set up for testing.
It does look like the skipping issue you have been experiencing matches the issue that we are now working on based on the data you have now sent us..
Please keep an eye and an ear out here for updates regarding this problem.
I would like to double check that this playback skipping is only happening when you are using YouTube Music and that everything else behaves itself, correct?
Sounds great
Yes, I’ve been playing Google Play Music all night instead without a glitch. (without sonosnet/wired)
Hi
Can you re-enable the Wi-Fi interface on your Beam and then detach the Ethernet cable and run a test with your players directly on Wi-Fi rather than a partially wired set-up?
How far would you say the Kitchen player is from the Router and could it be wired as a part of any further tests if necessary?
The switch is a Mikrotik 941-2nD, I’ll check tomorrow to ensure its compatible.
I can certainly enable WIFI and disconnect the ethernet yes, I’ll do that and report back.
The kitchen player is 4m from the router line of sight. I can wire it for tests yes.
I’ll report back tomorrow with the Beam on WIFI, and check out the switch settings.
Hi
If you have your Sonos players on the the WiFi network then you will want to keep your access points on the same channel.
If you have a player wired to the network then you will want to keep the Wi-Fi enabled on that player so that the the two speakers can communicate through direct routing to each other.
The fewer jumps the data has to make between the router and the speaker, the cleaner the playback will be in general.
I’ll keep an eye out for an update on your playback and any additional diagnostic reports from your system.
With a multi AP network or one with a lot of new features you give up a lot by dialing it back to be compatible with Sonos gear. I’ve been much happier with wiring at least one Sonos device to my main LAN and moving from Standard (using your WiFi) mode to Boost (using the SonosNet wireless) mode.
That lets me exploit my WiFi system’s full capabilities with no Sonos restrictions. I do only use two channels for my APs though, keeping the best quality one open for my SonosNet connectioins.
Hi
I’m glad its working again!
I can’t take credit for the fix, sometimes a good round of turning it all off and turning it back on again does the trick.
Please respond in this post if it goes sideways again and I’ll be happy continue looking into this!
This is happening to me a lot with YouTube Music playing on Sonos. Sometimes a song works, and sometimes it doesn’t, so its definitely nothing with the encoding of the song since its intermittent with the same track. Very frustrating.
Hi
I’ve been over on the other thread that you linked to regarding playback issues and this looks like an issue that we are already working to fix as we mentioned.
Hopefully there will be an update on this soon. Keeping the Wi-Fi operational on each player will help these two devices work together better and can effect playback overall.
This issue seems limited to one particular service and we are working to resolve it.
Hello out there??? Sonos? Anyone? I’m having this “song not encoded correctly” issue when trying to play Sirius XM. Had this problem months ago and then the problem went away. NOW IT’S BACK!!
BTW my connectivity is great with plenty of bandwidth.
Any help out there? Thanks.
I’m working on it
You got it, and I apologize for pushing! I hope you’re well and safe...
I’m working on it
Ok,
I am safe and well and thank you for your concern. I hope you are safe also.
I’ve really been going over your reports with a fine tooth comb and I’m seeing some unusual error coding in your system.
I’ll more than likely be pulling some colleagues in (remotely, don’t worry about us!) to work out what’s going on, so please be patient as I(we) look this over.
it’s unfortunate that you only have Connect:Amps in your system since they tend to be wired to other things and not very portable.
Ideally I would like to wire something to the main to see if it behaves differently and it’s odd that it’s just Amazon Music doing this.
Does anyone else in your home have an Amazon account that can be tested to rule out account specific playback issues?
Hello
Thank you for reaching out to the Sonos Community with your diagnostic report.
Are either or your two Sonos Connect:Amps close enough to your primary Google WiFi node to hard-wire with an Ethernet cable?
It looks like your players are struggling to communicate to the network in general and I’d like to see if wiring directly changes anything about the playback behavior on your system.
If you are unable to wire one of your Connect: Amps for testing purposes, can you provide general information about where these units are located and how far from the router they are situated? Approximate range as well as proximity to other pieces of electronic or audio equipment could help us resolve this issue. Please follow up with a diagnostic report confirmation number from your app if you are able to test Amazon Music with the player connected via Ethernet.
Thanks for the reply, Jean, and they’re approximately 25’ direct sight to main router, though they are running through a Google Wifi system. They are too far from the main Google router (as they’re hard-wired through wall to speakers). I placed one of the Google ports closer and tried a variety of different things by connecting one of the amps through the ethernet port. Accuradio played the entire time, but Amazon Music never worked. I also have this close to a tv, and remembered that I have an Amazon Firestick there, so unplugged it, thinking maybe it was causing interference (and the Amazon connection). Accuradio is currently playing, no problems. Amazon, still nothing.
Variety of diagnostic codes ran through this series, most recent first:
633226318
1772228786
930990851
Thanks for the prompt reply!
TC
Hi
Welcome to the Sonos community and thak you for reaching out about this issue.
Can you submit a diagnostic report from your app so that we can evaluate your Sonos system for interference?
If you post the confirmation number I will be more than happy to look it over for you.
Hi Jean.
Here is my diagnostic number: 2119384964
thanks!
Ryan
Hello
I’m going to ask you some of the same questions that I’ve asked others.
How far is your Beam from your Primary Google router and is your Beam close by anything that can cause structural or wireless interference?
If we can eliminate interference as a factor we can then attribute this to the known playback issue that we are currently working on resolving.
Hello
In your most recent diagnostic, your Beam is grouped to your Play: 3. Can you un-group these and test playback on the home-theater system only?
Here with only bean/play1. Note though that I had to connect the cord again to the Play1. 1147317098 1208056871 705042186
Ok,
I am safe and well and thank you for your concern. I hope you are safe also.
I’ve really been going over your reports with a fine tooth comb and I’m seeing some unusual error coding in your system.
I’ll more than likely be pulling some colleagues in (remotely, don’t worry about us!) to work out what’s going on, so please be patient as I(we) look this over.
it’s unfortunate that you only have Connect:Amps in your system since they tend to be wired to other things and not very portable.
Ideally I would like to wire something to the main to see if it behaves differently and it’s odd that it’s just Amazon Music doing this.
Does anyone else in your home have an Amazon account that can be tested to rule out account specific playback issues?
Thanks, and my wife has the Amazon Music app. Works fine on her phone, which runs off of same wifi. Just turned on Sonos with Amazon and all working now, so if your team did something, awesome! If not...well, we’ll see how it goes! I replugged the Amazon Fire Stick into our tv, but I don’t see what would have changed as Amazon wasn’t working when it was unplugged or plugged in prior.
Hello
Thank you for reaching out to the Sonos Community with your diagnostic report.
Are either or your two Sonos Connect:Amps close enough to your primary Google WiFi node to hard-wire with an Ethernet cable?
It looks like your players are struggling to communicate to the network in general and I’d like to see if wiring directly changes anything about the playback behavior on your system.
If you are unable to wire one of your Connect: Amps for testing purposes, can you provide general information about where these units are located and how far from the router they are situated? Approximate range as well as proximity to other pieces of electronic or audio equipment could help us resolve this issue. Please follow up with a diagnostic report confirmation number from your app if you are able to test Amazon Music with the player connected via Ethernet.
Thank you for your patience
Is it possible to keep your Beam wired into your network? To resolve the playback issues it’s important that we don’t have one of the bonded surround Play:1s acting as the first-wired player. In these playback tests, were there any changes in the music service playback?
Still happening
1968691738 210745265 445259253
Getting encoding issues through Amazon services on my Sonos. Restarted entire system, including routers. Deleted Amazon from Sonos, then put back on and reauthorized account. Continue to get encoding issues. If just listening on Amazon app or through laptop, all is well. Any help is appreciated!
Diagnostic info: 311128030
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