I’ve also submitted diagnostics, ref 1054140707.
Before I submitted diagnostics, the situation was that I had cover art in one of my Android controllers. That controller is connected to one of my Sonos Five. I did not have cover art on my other Android controller which is connected to one of my One SL. Nor did I have cover art in my Windows controller, despite that it is connected to the very Play3 which is connected by cable to my router.
Right after I had submitted diagnostics, cover art started to appear in the Windows controller, at least when I browse my imported playlists. I don’t seem to see it when I browse albums or artists. (And that is true also for the Android controller that I mentioned above.) Nothing changed on the Android controller without cover art.
It seems that my system is just around the threshold for cover art being served.
There are still issues, if you look through my posts you will see that I have complained about artwork going awol a few times. Recently this has been much better but it can go slow. I have a mostly wired system and have submitted many diagnostics. Router reboots have sorted when no art appears at all, but slow artwork is an intermittent issue still.
Yeah, I have had occasional situations before where I have not have cover art, but they have been occasional, and they have resolved reasonably fast without any obvious intervention.
I too have been forced to “join the club” of missing album artwork, although not all of mine is missing.
I’ve submitted diagnostics as suggested - 1368183005
I’m having the missing artwork issue since updating this week too. I’ve submitted a diagnostic and will be grateful for any help in fixing: 1901349414.
(It really pushes one of my buttons when an update decreases functionality or breaks something...it makes me furious!)
I'm having the same issue, too along with other ones as detailed here.
I've submitted a diagnostic as well: 1015557073.
I’ve noticed this name come up a couple of times in this thread.
I’m in the same boat, no album art showing when the files do not have embedded art, only a folder.jpg.
I’m also using Synology.
Is this maybe some strange edge-case incompatibility with Synology kit, or is it just that us “dinosaurs” 
as a group tend to use Synology?
Not the case here, my files are hosted on a hard drive served via SMB on a dedicated raspberry pi. So rest assured, I don't think it's your NAS's fault 
It also wouldn't explain why embedded stuff loads and folder.jpg stuff doesn't....
In the case of Synology, make sure that it is set to use only SMB1.
I would agree with Stanley_4 that this is likely to be a firmware issue. I have the same issue on both of my Android devices. My phone is running App v13.3.2 and my tablet is running App v13.4 which suggests it is not a software issue. Note that v13.3.2 ran okay on both devices until the v13.4 release dated 16th Nov '21 which updated both software and firmware.
I 'm not sure what has changed but my set-up has started showing the folder.jpg artwork again. Many thanks to whoever sorted this issue out.
No changes here, still not showing artwork.
I’m also not using a Synology NAS - I’m running an external hdd attached to a Raspberry Pi, this is definitely not just a Synology issue.
Are you running SMB1 exclusively on the Pi?
Are you running SMB1 exclusively on the Pi?
Er, I’m not sure. I’m running Open Media Vault, and once I set it up, I just left it: I’m not technically experienced enough to mess about with it or remember.
Are you running SMB1 exclusively on the Pi?
Just like only_sleeping, I don't know. All that I know is that my Sonos system has always shown cover art and after installing app version 13.4 it's gone. Nothing but the software changed. Since then: no more cover art, not on my Windows 11 PC, not on my iPhone XS Max, not on my wife's iPad.
I'm running my music library on a WD My Cloud - same issues.
Several contributors have raised the Synology question.
I have a Western Digital MyCloud Home NAS. And no cover art, so the NAS is not the culprit.
Having the same issue… After last update no cover art visible! I tried all tips I found here, no success… Should be something connected to last update…
In the case of Synology, make sure that it is set to use only SMB1.
So if I use the NAS for more things than just Sonos, everything else will have to suffer, because Sonos is crippled?
Actually, last time I had an issue, I think support told me that I should permit SMB1 and SMB2. (And at the time, I only had SMB1 permitted.)
Given that for me, the cover art is on and off, but more off than on, it seems that there is a change which raises the threshold for covert art to be displayed. Whether this is intentional or not is another matter.
I just talked to Dutch Support, they weren't aware of the problem and they had me run some tests (restarting the system, rebooting the Sonos boxes, copying a music folder with folder.jpg to a different location and re-indexing) but nothing helped. They escalated the problem. If I have any news I'll let you know.
Thanks for taking the time to talk with Support! I can’t say that I fancy to go through all the above.
I’ve been talking to Sonos Support (chat, then a person) regarding my music library’s external album art not displaying on either Sonos S2 on iOS or Sonos on Windows. The apps will display album art embedded into the library’s music files, sometimes. Sonos S2 13.4 on iOS, and 13.4 firmware on the Sonos devices. It is my belief that this occurred either on the 13.4 update, or possibly the one before. For the record, my music library is being served up by a Synology NAS that has had the relevant tweaks applied for the Sonos kit to be able to talk to it. Album art has been almost completely reliable for several years, up until a recent Sonos update.
The support representative acknowledged that there have been many reports of this, is going to escalate this to the relevant Sonos teams, and that I can expect an update or resolution soon (he mentioned to check in a couple of days).
I’m having the exact same issue. Sonos is failing to display album art from NAS folders containing image files entitled “folder” or “cover.” I only see artwork if it’s embedded in the audio file metadata. Everything was perfect until the upgrade to 13.4.
Using a Raspberry Pi here.
from /etc/smb.conf
[global]
# enable v1 authentication for Sonos access
ntlm auth=yes
# enable v2 authentication
#min protocol = SMB2
#protocol = SMB2
[music]
Comment = Pi shared folder
Path = /mnt/ssd-music
Browseable = yes
Writeable = Yes
only guest = no
create mask = 0555
directory mask = 0555
Public = yes
Guest ok = yes
Using a Raspberry Pi here.
from /etc/smb.conf
[global]
# enable v1 authentication for Sonos access
ntlm auth=yes
# enable v2 authentication
#min protocol = SMB2
#protocol = SMB2
[music]
Comment = Pi shared folder
Path = /mnt/ssd-music
Browseable = yes
Writeable = Yes
only guest = no
create mask = 0555
directory mask = 0555
Public = yes
Guest ok = yes
How is this helping us to get back our cover art?
How is this helping us to get back our cover art?
Up a few posts what connection settings were being used was asked for.
I can’t see it having any value to you, but maybe Sonos Support or the other poster may.
