SONOS are you reading this? Please put the controller queue function back how it was!

  • 12 September 2016
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353 replies

Userlevel 1

The three dots on the right at the top of the album allow everything you want to do as far as I can see.


The three dots disappointedly does not do everything I want. I want the selection to be both played and also added at the end of the queue (rather than added to the middle of the queue). Sonopad's "Play (Keep Queue)" does this while Sonos has removed this capability with the 6.4 upgrade. If you don't care about the queue, Sonos works great, but unfortunately for those of us who use the queue regularly especially to relisten to previously selected albums in complete order from the queue, Sonos has essentially cut our legs off.
Userlevel 2
Just adding my voice to this. The 6.4 update is hoorendous. The main reason I went with Sonos was the fact that it gave a context menu when tapping a song or an Album. This new tap to play is utterly rubbish for all of the reasons others have commented in this thread. Please give me a way to turn this functionality off or go back to previous firmware versions.

Just to rub salt in the wound, app now takes longer to load and find my system than it used to, making the total time to launch the app and play a song longer than it was before the update. So, not only have Sonos not achieved their stated goal of the update "quicker access to your music" they have also messed up the functionality that so many of us know and love. Completely illogical.

Sort it out Sonos FFS.
Userlevel 5
Badge +11


The three dots on the right at the top of the album allow everything you want to do as far as I can see.


I never said differently. But then again, you could do "Play from here" in the previous incantations of the app, though it took a few more clicks (kind of like my preferred actions now). So if being able to do what you could before is the sole argument, you should have no reason to prefer the current implementation over the old.

And hey, at least the old way didn't default to destruction of the queue.


I prefer the one touch to load and play a queue or album from the selected place - a boon for compilations, classical and opera.
I could do everything the old way, except one touch list selection, and that extra functionality I like. I can continue to do whatever i did in the old way too if I wish, except that do so has now moved to the three dots which I think is more rational amd intuitive - which, of course, depends upon where intuitive starts.

I see no diminution of functionality.
Userlevel 5
Badge +11

The three dots on the right at the top of the album allow everything you want to do as far as I can see.


The three dots disappointedly does not do everything I want. I want the selection to be both played and also added at the end of the queue (rather than added to the middle of the queue). Sonopad's "Play (Keep Queue)" does this while Sonos has removed this capability with the 6.4 upgrade. If you don't care about the queue, Sonos works great, but unfortunately for those of us who use the queue regularly especially to relisten to previously selected albums in complete order from the queue, Sonos has essentially cut our legs off.


If it did that before then that is a diminution of functionality. I must admit I never came across that in the old way likely as I select music for my queue differently.
I now use the queue slightly differently to utilise the changes. I love the queue concept.

I prefer the one touch to load and play a queue or album from the selected place - a boon for compilations, classical and opera.
I could do everything the old way, except one touch list selection, and that extra functionality I like. I can continue to do whatever i did in the old way too if I wish, except that do so has now moved to the three dots which I think is more rational amd intuitive - which, of course, depends upon where intuitive starts.

I see no diminution of functionality.


As I said, you have been discounting everybody else's opinion because "you can do everything you could do before". If that is all it takes to discount one's dislike, then you really have no right to prefer the current function over the old. Yet you do prefer the current functionality, which makes the critique that "you can do everything you could do before" both self-serving and incredibly hypocritical (not to mention completely useless to your argument).

I used to be able to one-touch add tracks, albums, playlists, etc. to the queue, now it takes multiple clicks, and the default action makes it easy to destroy the queue. Yet you see no diminution of functionality; being able to one touch list selection is a plus for you, but more clicks and the possibility to destroy the queue is not a minus for me because I "can do everything you could do before"? Do you see the hypocrisy yet?
I want the old que version back
Userlevel 2
I want to say that the notion of having your Sonos perform as a CD player isn't that bad. I actually like it!!! BUT, with the advent of techology surely there is a way to allow users APP BEHAVIOR OPTIONS. And how much memory would it require to just auto-save a queue, say, the most recent one(!) so everyone who lost theirs wouldn't be so ticked now. I did lose mine and it's annoying to have to go back to a saved version and rebuild, especially finding all the dang kids songs I had stuck in the middle.

It's not a bad idea here. One annoying feature of the old controller was that you couldn't just pick one song and get continuous music, because it played and went to the end of the queue. That's wasn't so good always having to pick more songs to play afterward or going in and editing the queue by moving the current last track before some others where you wanted it to pick up. So in one regard I consider this better. I think with one touch it should immediately start playing, and then maybe a box could pop up (after playback has started- no delay) asking if the user wants to add only that track to the queue, the whole album (perhaps just starting with the selected track), or even to playback the album outside the queue without adding all tracks to it, etc. Then, EVEN BETTER, give the user an option to make one of those choices the default behavior. ...something like that. Then also have Sonos keep a list of at least the last few hundred played tracks or so regardless.

Yes, no one is differentiating lists from queues anymore.

I mean for this to be positive feedback about this new playback idea, but don't see why it has to be one without the other. And for crying out loud, don't surprisingly delete everyone's queues with probably a thousand songs in them each without warning. I have to admit that was a HUGE blunder.

I'd probably care a little more but my queue got wiped out by power outage a couple weeks ago anyway. (Another reason to just auto-save current queue... is memory really so limited?)
Userlevel 5
Badge +11

I prefer the one touch to load and play a queue or album from the selected place - a boon for compilations, classical and opera.
I could do everything the old way, except one touch list selection, and that extra functionality I like. I can continue to do whatever i did in the old way too if I wish, except that do so has now moved to the three dots which I think is more rational amd intuitive - which, of course, depends upon where intuitive starts.

I see no diminution of functionality.


As I said, you have been discounting everybody else's opinion because "you can do everything you could do before". If that is all it takes to discount one's dislike, then you really have no right to prefer the current function over the old. Yet you do prefer the current functionality, which makes the critique that "you can do everything you could do before" both self-serving and incredibly hypocritical (not to mention completely useless to your argument).

I used to be able to one-touch add tracks, albums, playlists, etc. to the queue, now it takes multiple clicks, and the default action makes it easy to destroy the queue. Yet you see no diminution of functionality; being able to one touch list selection is a plus for you, but more clicks and the possibility to destroy the queue is not a minus for me because I "can do everything you could do before"? Do you see the hypocrisy yet?


No I don't. At all. Remember it's my opinion. That you can state why you do not like the new way, many others do not, there is just a bland statement of do not like it with no reasons given. Do you agree with that? Your past posts would disagree very much with reaction to changes or "functions" that are not available .That is the hypocrisy in action.
My opinion is you can still do the same things as before. Your example still states that you can still do the same things as before. Only it's done differently.
I do not discount others opinion at all. I do discount a blank don't like it as it lends nothing to the discussion - which mostly excludes from the whining mass.
So far, all I read is things have changed. Big moan. That someone may not like the changes does not actually make their viewpoint hypocritical despite their best efforts but it does vehemently discount any other opinion. Which is hypocritical.
Userlevel 5
Badge +11
If you read any posts from BoredofBalham on other threads then you will realise that he/she is just trying to bait you. Just ignore them and let's continue with the constructive conversation on the problem that the long term users are facing with the latest update where our way of using the app has been changed. I've had Sonos for about 9 years and am not happy with the change. If this is the future for Sonos then I hope they either address this in the next update keeping functionality for both types of user or quite simply release 6.3 as a separate app for downloading for the classic users. If this is the future then I will probably start to look at what else is out there in the market.

Whereas you have an opinion and you are right and no one dare have an opinion that challenges your one? My opinion is different to yours.
Your opinion is argh! Something has changed and I hate it. My opinion is oooh! It's changed, how do I make it work for me now. I consider my way, no matter how flawed you tnink it is, is the way that moves forward because my money is on it isn't going to change.
Naturally, you will not think so.
Userlevel 5
Badge +11
I agree. I loved the old queue. Now if I want to queue up more than 2 tracks it doesn't work, it adds a whole album/playlist between the first 2 tracks (play next) and the third which the only option is to add to end of queue. I hate it. What is the benefit? I just don't see it.

Only if you persist in trying to use it the old way. you can still do what you want only that it is now done differently.
Userlevel 5
Badge +11
I don't mind the one touch so much, but please include the "add to queue" as well so we don't have to have an entire album/ playlist added.

It's alreay there.
Userlevel 5
Badge +11
I want to say that the notion of having your Sonos perform as a CD player isn't that bad. I actually like it!!! BUT, with the advent of techology surely there is a way to allow users APP BEHAVIOR OPTIONS. And how much memory would it require to just auto-save a queue, say, the most recent one(!) so everyone who lost theirs wouldn't be so ticked now. I did lose mine and it's annoying to have to go back to a saved version and rebuild, especially finding all the dang kids songs I had stuck in the middle.

It's not a bad idea here. One annoying feature of the old controller was that you couldn't just pick one song and get continuous music, because it played and went to the end of the queue. That's wasn't so good always having to pick more songs to play afterward or going in and editing the queue by moving the current last track before some others where you wanted it to pick up. So in one regard I consider this better. I think with one touch it should immediately start playing, and then maybe a box could pop up (after playback has started- no delay) asking if the user wants to add only that track to the queue, the whole album (perhaps just starting with the selected track), or even to playback the album outside the queue without adding all tracks to it, etc. Then, EVEN BETTER, give the user an option to make one of those choices the default behavior. ...something like that. Then also have Sonos keep a list of at least the last few hundred played tracks or so regardless.

Yes, no one is differentiating lists from queues anymore.

I mean for this to be positive feedback about this new playback idea, but don't see why it has to be one without the other. And for crying out loud, don't surprisingly delete everyone's queues with probably a thousand songs in them each without warning. I have to admit that was a HUGE blunder.

I'd probably care a little more but my queue got wiped out by power outage a couple weeks ago anyway. (Another reason to just auto-save current queue... is memory really so limited?)


Excellent idea. An "undo" option would be perfect.
Whoever said to ignore the bait was correct. I apologize for falling for it.
Userlevel 6
Badge +7
Whoever said to ignore the bait was correct. I apologize for falling for it.

You live you learn! LOL!
I haven't followed this and other threads closely because I am indifferent to the change - so here is a question with that rider: Are those that are annoyed with the change using Sonos largely for NAS play? Is it possible that the change is targeted to better meet the needs of streaming service users, that Sonos believes - rightly or wrongly - are now 90% of the user base?
Userlevel 6
Badge +7
I for one primarily use Deezer and Apple Music and still quite annoyed by the change. What are you seeing or theorizing as the difference though?
If you read any posts from BoredofBalham on other threads then you will realise that he/she is just trying to bait you. Just ignore them and let's continue with the constructive conversation on the problem that the long term users are facing with the latest update where our way of using the app has been changed. I've had Sonos for about 9 years and am not happy with the change. If this is the future for Sonos then I hope they either address this in the next update keeping functionality for both types of user or quite simply release 6.3 as a separate app for downloading for the classic users. If this is the future then I will probably start to look at what else is out there in the market.

Whereas you have an opinion and you are right and no one dare have an opinion that challenges your one? My opinion is different to yours.
Your opinion is argh! Something has changed and I hate it. My opinion is oooh! It's changed, how do I make it work for me now. I consider my way, no matter how flawed you tnink it is, is the way that moves forward because my money is on it isn't going to change.
Naturally, you will not think so.


There you go again, trying to get a reaction! If you read my posts then you will see that I would like Sonos to implement a solution for new and old users alike. I'm in the 'lets sort this out for everyone camp' and not just saying that my way is best.
I haven't followed this and other threads closely because I am indifferent to the change - so here is a question with that rider: Are those that are annoyed with the change using Sonos largely for NAS play? Is it possible that the change is targeted to better meet the needs of streaming service users, that Sonos believes - rightly or wrongly - are now 90% of the user base?

I would say I am 90% NAS, 5% Amazon Prime and 5% TuneIn and I don't see that changing very much in the foreseeable future (at least the next 5+ years). On the other hand I also don't use app based controllers at all so I'm not too concerned about UI changes as long as they don't screw with the zone player firmware or PC controller and CR100 controllers.

My real concern is that the new UI design will influence the way Echo integration works which is something I do plan to utilize when available. If the Echo integration only focuses on Streaming services that I don't use and ignores the needs of NAS users the way the app based UI does then that will be a real problem.
I for one primarily use Deezer and Apple Music and still quite annoyed by the change. What are you seeing or theorizing as the difference though?
No idea, sorry; the way I listen to music, it hasn't made much difference to me, so I can't say. I was merely trying to see what target segment was the focus of the changes, because it isn't often one gets to see what looks like a big misfire from Sonos.
I use the Mac controller for playlist management; the android version only for volume and grouping and perhaps that is why I still have to accidentally delete a playlist. In fact, I found the new shuffle all addition to the view for albums and playlists to be handy. I have no idea how common is this style of controller use of course.
Userlevel 5
Badge +11
If you read any posts from BoredofBalham on other threads then you will realise that he/she is just trying to bait you. Just ignore them and let's continue with the constructive conversation on the problem that the long term users are facing with the latest update where our way of using the app has been changed. I've had Sonos for about 9 years and am not happy with the change. If this is the future for Sonos then I hope they either address this in the next update keeping functionality for both types of user or quite simply release 6.3 as a separate app for downloading for the classic users. If this is the future then I will probably start to look at what else is out there in the market.

Whereas you have an opinion and you are right and no one dare have an opinion that challenges your one? My opinion is different to yours.
Your opinion is argh! Something has changed and I hate it. My opinion is oooh! It's changed, how do I make it work for me now. I consider my way, no matter how flawed you tnink it is, is the way that moves forward because my money is on it isn't going to change.
Naturally, you will not think so.


There you go again, trying to get a reaction! If you read my posts then you will see that I would like Sonos to implement a solution for new and old users alike. I'm in the 'lets sort this out for everyone camp' and not just saying that my way is best.


What! After you start your post with I am inly trying to bait people. Why? By stating that I like the new way and many posts do not seem to be aware of how the new way works.
Yes, you want a solution for all but an immediate opening salvo at me isn't the way to get a point across. That you got my point back is replying to your bait.
I think most of us are waiting to hear what the next update from Sonos will bring, but we all know that they operate a silent approach on development. I can understand this for their usual road map but not when they have pissed off many of their loyal customers. We jut want our classic functionality back!
Userlevel 7
Badge +22
Not sure myself if the our issues are getting any traction at all with the development team. Of course we will never know until we know as Sonos never comments on these type things.
Userlevel 7
Badge +22
I would assume 3rd party integration and echo support are higher on their list
Voice control is not something I would use. Even the Apple TV is not intelligent enough to play from the many apps available (e.g. IPlayer) unless they are endorsed by Apple so I do not know how well Sonos will cope. It is becoming clear that Sonos want to move towards this as they are proabably not shifting enough boxes to maintain a decent profit margin. This is clear from the recent layoffs and slow innovation over the past few years when previously they were market leaders. Such a shame.
Userlevel 5
Badge +11
Save your queue. Problem solved.
Show your daughter how to play one song. Problem solved. (Just as you showed her before)
Saved queue. Load it again. Problem solved.
Tell/show people how to add a track. Problem solved. (Just as you told them how to before)


That's just the point. Why the extra step of saving a queue? Why the extra step of showing someone how to play a song? Every child who could read could do it with no training before. Why the extra step of re-loading the queue after a child or guest plays a song? Three extra steps for zero reason. And one slip, and the queue could be wiped out. We don't want wiped out queues, and we don't want our guests seeing error messages about deleting the queue. We just want to play music.


There aren't extra steps. There are just different steps.
If the queue is important to you the save it just as you would save any work you create on an electronic device. No extra step.
Selecting a song, no extra step only a different place you select it from.

I agree that tapping a song will wipe your queue out, which can be irritating, until you learn not to.