I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.
I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
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In every case that I’ve seen a resolution posted by someone who worked with Sonos to diagnose the issue, it’s always been an external cause, most frequently a stuck volume button on a phone, although one time, it was a remote under a couch cushion.
If you can submit a system diagnostic within 10 minutes of experiencing this problem, and contact Sonos Support to discuss it, I’m sure they would be most happy to work with you to figure out the issue….even if it does turn out to be a Sonos software issue, which they could then fix in the code and roll out to everyone.
I usually suggest the phone folks, they have more tools available, and are available Monday through Friday during business hours. Twitter support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Like many others. Issue driving me crazy. Iphone XS and a bunch of SONOS Play 1.
This is really ridiculous, and it seems it’s nothing new, with reports going back a number of years.
Same issue here. Spotify on an iPhone X with 2x play 3s, sub and soundbar. Volumes will be uncontrollable and goes to max on its own. I will fight with the volume in the Sonos app but it will keep going up to max on its own even when I pull the slider down. Horrible bug and with this many people complaining, how has this not been fixed yet???
Exactly the same - if I open Spotify and connect to Sonos speaker from in Spotify volume goes to max in whole house - is there a fix for this?
At the moment it means I can’t connect to Sonos speakers through Spotify which is really annoying.
Not sure if this will work, but perhaps worth a try 🤔.... goto ‘Settings/App Preferences’ in the Sonos App and switch off the ‘Hardware Control‘ toggle switch and then after turning down the volume, fully close and reopen both the Sonos & Spotify Apps, then maybe try again and see if that works?
Userlevel 1
Exactly the same - if I open Spotify and connect to Sonos speaker from in Spotify volume goes to max in whole house - is there a fix for this?
At the moment it means I can’t connect to Sonos speakers through Spotify which is really annoying.
my wife is having the same issue BUT with Iheart radio.. sonos is playing fine in one room she launches iheart radio on iPhone X (not connecting to Sonos) and the volume on what was playing on the sonos maxes out.. I do not think this is a “spotify” issue
I am having exactly the same problem as reported by many others before: Playing music via Spotify, switching to the iOS Sonos App to group my rooms and after grouping suddenly the volume increases until it reaches the maximum. Toggling it back down does not help as it increases back to maximum right after. This problem is serious, especially when you are living in an apartment complex with neighbours all around.
Therefore I am asking: What’s the status of this issue? When will there be a fix?
I’ve been experiencing this too over the last couple of months when watching TV. I bought my Playbase in the fall of 2018, and haven’t had this problem before. Seems like a serious bug that needs top priority!
I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.
I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
I have an XS, whether relevant or not, as my Sonos controller, and in the last 2 days my system suddenly moved to full volume for no apparent reason. For the last year or so before this, it’s been completely stable!?
Could be unrelated, but I have the same issue all services from my Apple TV (Hulu, Apple Movies, Netflix, Plex -- it doesn’t matter.
Sonos Beam, and 2x Play:1’s. We use the Apple TV remote for everything as it’s the only input device.
Any insight?
This was reported months ago. Why hasn’t it been resolved? This is SONOS’s Tesla-randomly-veering-off-the-freeway moment. It completely saps confidence In the product and makes SONOS look like every other Internet of Sh^t product out there.
My ears are still hurting from the blast we got 2 hours ago. Running SONOS and Spotify via an iPhone.
Sounds to me like a Spotify mobile app connection to the Sonos MAPI interface was not ended correctly and the audio 'restored' to the mobile device and that volume was adjusted to Max with the phone hardware buttons … perhaps ensure the audio is redirected back to the mobile device at the end of playing from Spotify and that should stop this happening in the future.
This is a Spotify issue surely, rather than a Sonos issue? ... as the session connection to the API continues after their App has closed and even after the device has left the home LAN, which means this can occur whilst positioned at a remote location. I would just ensure you end the playback session appropriately, or perhaps speak with Spotify Support about the matter to get them to resolve this issue at their end.
This was reported months ago. Why hasn’t it been resolved? This is SONOS’s Tesla-randomly-veering-off-the-freeway moment. It completely saps confidence In the product and makes SONOS look like every other Internet of Sh^t product out there.
My ears are still hurting from the blast we got 2 hours ago. Running SONOS and Spotify via an iPhone.
Userlevel 2
This problem was driving me crazy as well. I ended up unplugging my Ikea Tradfri home automation hub and it instantly solved the problem for me. I have the Ikea Symfonisk which is a volume dial designed to control Sonos speakers. My *guess* is that the batteries were running low and it's causing some erratic behavior.
This may or may not be the solution for others but isolate the cause by disconnecting any physical device that has the ability to control the volume of your speakers.
Use Alexa for rain sounds for our baby. Went to max volume in the middle of the night. Unknown how long it was on. Hope her ears are ok.
I am having the same issue using Tidal. I think that this is a Sonos problem.
I’m having same issue with Amazon music and Apple Music. I was in the shower and it went to max volume. Poor pups had to hide under the bed.
I have been experiencing this for the last couple of months on my Play5 Gen 2, and not on my Play3, Play1 or Connect….and I don’t use Spotify.
I encountered this issue after using Spotify (MacOS) to play out to Sonos One with Airplay 2. Sonos One spontaneously increased volume after it had been set to a low level. Shut down Spotify and then started to listen using Sonos iPad app. I seem to have stopped it by changing MacOS output back to “Internal speakers” even ‘though the playback had been started directly from Sonos iPad app from music in my iTunes local source.
Hi All… Just adding my $0.02 …
I am experiencing this issue as well and I would suggest it is NOT a Spotify app problem. I only use the Sonos Spotify internal service and it happens with this as well. There I conclude that this is an internal Sonos problem.
It needs to be fixed as I suspect this issue may damage speakers or electronics. If a Sonos bug caused this issue, I would expect Sonos to have the repair liability even if the product is out of warranty!
I Got the following response from Sonos today:
Thanks for reaching out to Sonos Support, my name is Xander. I know you want to get back to enjoying your Sonos as soon as possible, so let's get this resolved for you.
Glad to hear the issue hasn't repeated. We have been in touch with Spotify regarding this. There is an update for the Spotify app on Android devices which should fix the issue. Regarding iOS devices, we have reported the issue to Spotify and are working on addressing the issue.
Xander P
Sonos | Customer Care | Contact Us
The update seems to have fixed THIS problem.
Spotify Connect now doesn’t sync what’s being played with the Sonos app like it did before, Spotify on my phone keeps crashing (music stops playing), I keep getting the message “this song can’t be played right now” when I am playing a Spotify playlist using the Sonos controller app on the Mac, but otherwise all is fine ;)
One day Spotify will redirect their engineers from “add lyrics in real time” to “fix the countless bugs” and we will all be shocked.
I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all
I’m guessing you have contacted Sonos and submitted a Diagnostic so that they can verify which device asked for the volume to be ramped up? If not, I think its worth doing ‘cos it keeps them in the loop and perhaps puts pressure on Spotify if it is them. I found Sonos really helpful with this.
I posted these a couple of times but it's no longer immediately obvious to me how to contact them (I have in the past).
23rd October 2019 48662544
28th October 2029 1434685313
Anyway, I'm now pretty sure Android is fixed, for me at least. From your experience, it seems Spotify still have to fix iPhone.
This ought to be a big deal for both Spotify and Sonos if they are losing sales
For me the update for Spotify didn’t fix the bug!
Playing with the Sonos app doesnt give a problem. But when I play music from the Spotify app on my Samsung S8 (even after the laste update (Version 8.5.32.889, Netherlands, Europe) the volume goes suddently MAX!
Im curious if I am the only one.
If it’s not fixed for everyone then it's not fixed. I have an old Nexus 5 running Android 6.0.1
Try contacting Sonos and sending them a Diagnostic [only works if you haven’t turned your speakers off].
I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all
I’m guessing you have contacted Sonos and submitted a Diagnostic so that they can verify which device asked for the volume to be ramped up? If not, I think its worth doing ‘cos it keeps them in the loop and perhaps puts pressure on Spotify if it is them. I found Sonos really helpful with this.
I posted these a couple of times but it's no longer immediately obvious to me how to contact them (I have in the past).
23rd October 2019 48662544
28th October 2029 1434685313
Anyway, I'm now pretty sure Android is fixed, for me at least. From your experience, it seems Spotify still have to fix iPhone.
This ought to be a big deal for both Spotify and Sonos if they are losing sales
I agree - its fairly easy to contact Sonos using the app, then settings , then help … eventually you get to an email / twitter / messenger page. I used https://support.sonos.com/s/education?language=en_US
Thank you podra. It could be that twitter and messenger put me off (I forget). I'll follow this up if the problem comes back
I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all
I’m guessing you have contacted Sonos and submitted a Diagnostic so that they can verify which device asked for the volume to be ramped up? If not, I think its worth doing ‘cos it keeps them in the loop and perhaps puts pressure on Spotify if it is them. I found Sonos really helpful with this.
I posted these a couple of times but it's no longer immediately obvious to me how to contact them (I have in the past).
23rd October 2019 48662544
28th October 2029 1434685313
Anyway, I'm now pretty sure Android is fixed, for me at least. From your experience, it seems Spotify still have to fix iPhone.
This ought to be a big deal for both Spotify and Sonos if they are losing sales
For me the update for Spotify didn’t fix the bug!
Playing with the Sonos app doesnt give a problem. But when I play music from the Spotify app on my Samsung S8 (even after the laste update (Version 8.5.32.889, Netherlands, Europe) the volume goes suddently MAX!
Im curious if I am the only one.
If it’s not fixed for everyone then it's not fixed. I have an old Nexus 5 running Android 6.0.1
I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all
I’m guessing you have contacted Sonos and submitted a Diagnostic so that they can verify which device asked for the volume to be ramped up? If not, I think its worth doing ‘cos it keeps them in the loop and perhaps puts pressure on Spotify if it is them. I found Sonos really helpful with this.
I posted these a couple of times but it's no longer immediately obvious to me how to contact them (I have in the past).
23rd October 2019 48662544
28th October 2029 1434685313
Anyway, I'm now pretty sure Android is fixed, for me at least. From your experience, it seems Spotify still have to fix iPhone.
This ought to be a big deal for both Spotify and Sonos if they are losing sales
I agree - its fairly easy to contact Sonos using the app, then settings , then help … eventually you get to an email / twitter / messenger page. I used https://support.sonos.com/s/education?language=en_US
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