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I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.



I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?

Hi everyone, we’re looking into this with Spotify as there may be an issue that can come up irregularly that causes the volume to change unexpectedly when using the Spotify app to control Sonos. If you notice this happening when you’re playing from a service other than Spotify, or when you’re using Spotify through the Sonos app, it may not be related to what we’re looking into. I’ll let you know when we hear more on that investigation.

Hi everyone, we’re working with Spotify on this issue still. It’ll only come up when using the Spotify app to control Sonos, and not for all systems. I’ll let you know as soon as we’ve got more information to share on a resolution.

From Spotify support:

"I've checked this and can see that our best tech folks are still looking in to this, sorry to keep you waiting. I understand this must be frustrating, but hopefully it shouldn’t be too much longer for a fix."

There’s a new Spotify app for Android available today, version 8.5.32.889, which should resolve this issue for people who have trouble with the volume ramping up when using Spotify direct control. If you’ve been having this issue, please make sure to update your Spotify app and test it out.

If it’s still giving you trouble, let us know!

I guess better idea would be if the sonos software ever gets a request to throttle directly to 100% from any level, from any source, this request should be denied.



What's the use case for needing instant max volume and not bumping it up a few notches first? I am guessing nobody has that use case but maybe I am wrong.

I also have the same problems with volumes goes to max. Very annoying!

Thanks for the response AjTrek1. The issue is not really volume normalization (different volume levels for each song by default), but merely the fact that sometimes when I am listening to music on Spoitfy, and go into the sonos app the volume just randomly increases to 100% without me even touching the slider or hardware buttons, or sometimes when only turning up the volume up and down just a tad. When this happens, I have to force close the sonos app, as changing the volume after it randomly goes to 100% does no good, it just shoots right back up to 100%. Others seem to have this issue as well, and it seems to only happen with Spotify.



I will submit a diagnostic when this issue happens again as its not consistent, just intermittent. But was pretty much wondering is there or will there be a permanent fix for this in the future without having to disable the lock screen and hardware controls in the settings? Or is this an issue with the hardware in my system?

Just had the same issue, using Spotify so definitely linked.

 

I opened the sonos app to submit the diagnostics, and that stopped playback restarted then kicked the volume to 100%

 

On the Move the max volume is mental so not ideal!!

This is definitely a Spotify issue, I’ve just set the limiter on the volume in the Sonos app, the Spotify jumped to Max in the spotify app, but only registered as 50% in the sonos app.

Same thing.  Three times in the last five minutes.  2 x play:5 speakers grouped with a sub.  Im going to have a heart attack!

This issue is definitely getting worse.

 

I’ve got the sonos on pretty much all day, and it will happen between 5-10 times.

 

I will submit the diagnostics after each instance and add it to this thread. It’s happened twice in the last hour annoyingly.

 

That didn’t take long:

09:31GMT - 143635502 - On a laptop, spotify and sonos app’s open, multi screen set up and working on the other screen, volume went to max in spotify.

looks like i’ll have to either throw out my Sono’s or unsubscribe to spotify. unsure of which one to do yet.  My family thinks the house might be haunted with this random volume change. 

Your confirmation number is: 1066012021 

 

10:29AM GMT - Jumped again, not to max in the spotify app or Sonos app ( I do have the max vol set to 70%)

 

Apps open on the laptop but not in focus and I wasn’t at my desk

 

When I opened the Sonos app though it prompted for an update, so not sure if that’s a clue.

 

happened again 11:06AM - 825500862 -Same circumstance, not using them.

 

Latest update applied so didn’t fix it:cry:

 

Wow this is annoying this morning…

Summary:

10:29AM GMT - 1066012021 

11:06AM GMT - 825500862

11:13AM GMT - 1795524475.

11:17AM GMT - 478740751

Yeah I’m giving up logging it, it’s happening too frequently

 

 

Oh, that’s interesting! I use the laptop most of the time to control Spotify, but yes, their Android widget randomly crashes and restarts. No idea whether it’s equally bad on an iPhone.

Hi Bjørn

Thanks for the reply.

It does look like the Spotify widget but it's not on my home screen. I swipe down for various android settings and it's below that

I’m suddenly experiencing the same MAXIMUM SONOS VOLUME on my 2 Sonos Play5 5Gen1] using Spotify. If I wasn’t deaf before, I sure as hell am now! It’s happened twice … and I won’t have it again … so my much loved Sonos devices are firmly switched off until I can be sure of avoiding a repeat episode. I’ve used Sonos boxes these for years without problems, so I’m really missing them.

I’ll look at limiting the maximum Sonos volume aas suggested elsewhere in this thread although even random 50% volume could be problemmatic], and I’ll also submit a Sonos diagnostic. Unless I can get this fixed, I’ll be ditching Sonos or Spotify or both hard as I’ll find that! My planned purchase of a Sonos Move is also on hold!

I contacted Sonos who asked me to send a diagnostic … said they can identify the device causing the volume change …. unfortunately I’d switched my speakers off, which meant that the trace had gone. Sonos were helpful anyway … pointing out it was time I scrapped my old bridges and asking me to resubmit a diagnostic if the MAX Volume issue happens again. Meantime, setting my MAX VOLUME = 50% should reduce the impact of any recurrence. I’m back in business thankfully!

Hi Podra,

It would be interesting to know if you have the latest version of Spotify. Version 8.5.32.889 seems to have fixed it for us on Android, but I need to do more testing. We were out all day Christmas shopping, but it was fine this morning.

If it's fixed we might think of another Sonos purchase to celebrate! We have really old stuff

Hi All… Just adding my $0.02 … 

I am experiencing this issue as well and I would suggest it is NOT a Spotify app problem. I only use the Sonos Spotify internal service and it happens with this as well. There I conclude that this is an internal Sonos problem. 

It needs to be fixed as I suspect this issue may damage speakers or electronics. If a Sonos bug caused this issue, I would expect Sonos to have the repair liability even if the product is out of warranty!

Did you read my post, two above yours?

I am having this problem.  Ridiculous that it has not been fixed yet.  Please do something Sonos!  This is a health hazard. 

Hi All

I recommend anyone with this issue get in touch with our technical support team, who have tools at their disposal that will allow them to determine where the volume commands are coming from.

Hi Cwoods



Below are two links specific to Spotify that may resolve your issue. You can also try the following:



From a Sonos perspective

1. You can set a volume limiter for each room. However I don't think that's necessary as you say the problem appears to be Spotify centric.

2. You can also delete both the Sonos and Spotify apps and reinstall them. Again I don't think that's necessary; but worth a try.

3. Submit a diagnostic, post the reference ID in your post and then call Sonos Tech support



From an iPhone perspective

1.You can also set a Volume limit under Music in Settings. However I don't think that's necessary as you say the problem appears to be Spotify centric.



Spotify Links

https://community.spotify.com/t5/Desktop-Windows/Volume-changes-up-and-down-during-all-solng/m-p/141348#M35762



http://productionadvice.co.uk/spotify-same-volume-setting/



Let us know how things sort out. Cheers!
I will submit a diagnostic when this issue happens again as its not consistent, just intermittent. But was pretty much wondering is there or will there be a permanent fix for this in the future without having to disable the lock screen and hardware controls in the settings? Or is this an issue with the hardware in my system?



Hi Cwoods



Submitting a diagnostic is a good idea and my recommendation.



You also mentioned that when you do the followingdisable the lock screen and hardware controls in the settings it seems to fix the issue. If that's the case I suggest you re-submit under another post outlining what your work-around has been. Then in that post ask if Sonos is aware of the issue and if so are they working on a fix. I'd post under "Ask a Question" as that will illicit the fastest response.



Also, I'd title the post with something like..."Spotify_Annoying Volume Increase_Is There a Fix?" then outline your issue and your work-around.



Let's us know how things sort out. Cheers!
I have this problem with spotify when i switch to the Sonos system.



Steps to reproduce

1) open spotify app

2) adjust volume to a low level

3) pick my basement sonos system in the spotify stereo selection

4) SONOS VOLUME GOES TO 100



This is so frustrating I may have to delete Spotify.



While I realize the may be Spotify's fault, there's something sonos could do about this.



In the same way Android prompts me to go over a low volume when Bluetooth or Headphones are engaged, we could have a volume setting that requires answering a prompt to go beyond.



This is not the same as a volume cap. I still want to be able to turn the volume up high. However, I want the system to require a prompt to be acknowledged in the Sonos app to achieve > 80pct volume.
I am also having this issue on my iPhone X. Similar scenario as above: using Spotify on the phone, then switching to the sonos app to adjust grouping or individual speaker volume, and the sliders start going crazy, moving up and down seemingly randomly and spiking to near max volume.

This just happened to me and it was horrible.

It's happening to my system too... it's been doing it for about a month now.... really annoying!!!

I use the Sonos app to control my music and this has not happened yet, however, my wife uses her Spotify app and as soon as she opens Spotify when already playing through the Sonos it jumps straight to max volume. she doesn't like using the Sonos app as it shows my playlists and not hers (I don't know how to change that for her) so she uses her Spotify and she is getting frustrated which as you can imagine means I get it in the neck 🙂 I’d love to find a way to fix this for her…. 

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