I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.
I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
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Userlevel 7
+18
Hi All
I recommend anyone with this issue get in touch with our technical support team, who have tools at their disposal that will allow them to determine where the volume commands are coming from.
Same happened twice in the last 5 days, after having the 5.1 system for 2 years.
Sent diagnostics: 80790366
How can it be that this problem exist for several years?!?
Same for TV and music volume level difference.
I am seriously considering selling all and switching to Denon.
Help urgently needed!
I can reproduce this on my iPhone when I have the Spotify and Sonos app open at the same time. I usually drive music in the Spotify app and use the Sonos app to adjust volume, because there is finer control. I actually stopped listening to music for a while because of this.
I am having this problem. Ridiculous that it has not been fixed yet. Please do something Sonos! This is a health hazard.
Happened to me first time today, had play bar for 4 years with no problems at all, great bit of kit. But…..today played Sonos bar through Spotify, worked fine, and been totally fine all day and afternoon. Then tonight all of a sudden whilst watching tv the volume shoots up to 100% (bolero on Dancing On Ice and now the neighbours know we watch it, zero for our reputation) So annoying. Have reset bar, uninstalled and reinstalled sonos s2 and Spotify, reset router, unplugged and replugged everything….still does it but only when I plug the optical wire in from tv, volume shoots up and white dot is on permanently like someone has their finger on the volume up button on tv remote, which they don’t! Sent diagnostic 205815941 and will give it another go in the morning. Amazing to watch the slider go up by itself on the app, but sooooo frustrating to search for help and see that this issue has been going for a year and there is no clear fix from Sonos….help appreciated.
Same problem here. Can’t believe this is already a one-year-old thread about a very severe bug, and nothing has happened. I don’t really care at all if it’s a fault by Spotify or Sonos. This just has to be fixed.
This is still an issue since it happened to me this morning and it scared the **** out of me!
I was using the Sonos app and Spotify app on my iPhone. Volume goes up to 100%, uncontrollable. I had to pull out the plugs of the Sonos stereos.
I’ve experienced the same issue two years ago at a friends house who had Sonos. It suddenly started playing 100% volume music without any of us controlling anything. This is very worrisome.
How to prevent this from happening?
Uninstalling Spotify from your phone is the usual fix.
Is this a joke?
I’m having the same issue, can’t believe this is a bug with more than one year of age… and as it was mentioned before, this doesn’t happen with other integrations. So how is the deal? There are other competitors will better price range. I’m not saying provide a solution now, but acknowledge the problem and try to fix it. And no, uninstalling spotify from my phone is like shooting the dog when it didn’t understood a command.
Same Problem here. It was described and discussed in detail for more than one year and it persists. I think enough people made it clear that it is not just annoying but a horrible experience. Effectively, it feels like an attack on one’s mental and physical integrity. I guess no one cares if it’s “Spotify centric”. My spotify app has never turned up the volume by itself when used standalone. Sonos claims to integrate well with apps like Spotify (and they have to, without Spotify and co. Sonos would be useless for most of the users). As a consequence, they have to work with Spotify on solving these issues. However, given the fact that this issue is more than one year old, they either don’t care or they are not able to solve the problem. Strong argument to change. Enough competitors available.
Had the same issue when using my iPhone with Sonos and Spotify in combination. could reproduce the issue by simply swapping between the apps.
Fixed it by:
- Un- and replugged all Sonos speakers.
- Updated the Sonos app to latest version and made sure the Sonos system had the latest update.
- Updated the Spotify app.
(both apps had pending updates)
Works perfect. Fingers crossed.
I've had the same happen twice now. It only happened since I installed a Beam last week - volume is usually pretty low, but it seems that when I start the stream from Google Assistant, then load Spotify to change the volume (in this morning's case, to decrease it!) it latches all volumes to 100%. Sorry, neighbours!
I have submitted diagnostics, no 1256146649, in case anyone from Spotify support is looking into a fix for this...
Userlevel 7
+23
This is still an issue since it happened to me this morning and it scared the **** out of me!
I was using the Sonos app and Spotify app on my iPhone. Volume goes up to 100%, uncontrollable. I had to pull out the plugs of the Sonos stereos.
I’ve experienced the same issue two years ago at a friends house who had Sonos. It suddenly started playing 100% volume music without any of us controlling anything. This is very worrisome.
How to prevent this from happening?
Uninstalling Spotify from your phone is the usual fix.
The same happened to me several times and it became one of the biggest things I am scared of. It usually happens when I play spotify and increase the volume by using buttons on Iphone XS and the volume starts to move by itself to the maximum. Very scary and annoying. Please fix this....
This is still an issue since it happened to me this morning and it scared the **** out of me!
I was using the Sonos app and Spotify app on my iPhone. Volume goes up to 100%, uncontrollable. I had to pull out the plugs of the Sonos stereos.
I’ve experienced the same issue two years ago at a friends house who had Sonos. It suddenly started playing 100% volume music without any of us controlling anything. This is very worrisome.
How to prevent this from happening?
I’m having the same problem but not through spotify (that I’m aware of). My issue is with the tv when switching between prime, netflix and the tv. Also the default volume slide on the tv keeps readjusting to the point I need to go into the app to lower it. Only been doing this in the last few weeks and very annoying. I hope sonos will address it soon.
I found this on the Spotify forums. May be of help for some, but I don’t think it’s going to help me as I use my TV remote to control TV volume on the Sonos Amp and don’t want to lose that.
https://community.spotify.com/t5/iOS-iPhone-iPad/Volume-Control-w-Sonos/m-p/1700907#M77958
Er, no, Airgetium. That is not the case, as I live alone and it is a closed system. But thanks for your thoughts all the same.
This was a true repeated error with the sliders rocketing up, even when I repeatedly turned them down they went straight back up: I saw as much and the volume went to maximum a few times in succession. Nothing to do with a competing user.
This is some kind of conflict between spotify and Sonos 2. And again I am very upset by Sonos. I have had a number of problems over the years and wished I had bought a different system now.
As a guess, you gave someone access to your system earlier, and the continued to use the ‘Spotify Connect’ system that was connected to your speakers, and initiated a playback. Since the playback was on your system, and not local to them, they couldn’t hear it, and turned it up on their phone, trying to figure out why they couldn’t hear it.
This is an unfortunate side affect of the way the whole Spotify Connect system was set up by Spotify. Unless you ‘break’ other user’s connections to your Sonos by playing a non-Spotify source on your speakers, their Spotify will remain connected to your system, even though they’re not still on your Wi-Fi.
I am experiencing this same problem. What a shock at 9.30pm. My neighbors are angry. I am upset. Playing music in Spotify. Set from Spotify to play in Sonos. Went to sonos and volume was on very low and the switches shot up to 100% without touching them. I tried to reduce it and it kept shooting up to 100% volume. I think this is utterly pathetic that this issue has been going on for a year according to this board. Each of my iPad, sonos and Spotify are fully up to date apps wise. Sonos sucks sometimes
Problems such as this just prove Sonos don’t care about its customers, have incapable support & engineering staff or both. This thread provides a simple reproducer yet Sonos have failed (for years) to act. To busy deprecating products they said they’d never deprecate I guess..
And me. I’m fairly new to Sonos products but it’s happened a couple of times now when using Spotify.
Happening to me, as well. Didn’t start until I updated to Sonos 2 controller. So annoying! Again, why has this not been permanently fixed?
This has been happening to me for years when listening to Spotify through Sonos. Different speakers different iPhones… And Bruce I like your optimistic view of the world but it's not a remote under the couch cushion. At this point I have just gotten good at pausing the music very quickly so I can close and reopen the apps. USUALLY that fixes. In my experience Sonos support is a bunch of know it all tools with suggestions like Bruces that everything is user error. I don't think they are going to worry about fixing it. It's been happening since at least 2018 for me.
Did you read my post, two above yours?
Add us to the list! Our volume randomly jumps to max whilst listening to local radio through Tune in radio. Today it has just turned itself on at full blast! The radio wasn’t even on!
Any help gratefully accepted!
This is happening for my girlfriend when she is using snapchat on the phone that is currently playing Spotify on Sonos.
It is happening for me as well when I get a warning from my glucose app “Dexcom” (diabetic).
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