After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
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Try turning off AirPlay 2 on your Apple TV (unless you're using it all the time), that might resolve the issue.
I have only Apple TV gen 3 so I dont have option for AirPlay 2.
I've replaced mine at this point, so I can't check anymore, but do you have the ability to turn off AirPlay? There seems to be an Apple article about it here:
https://support.apple.com/en-us/HT202618
https://support.apple.com/en-us/HT202618
https://support.apple.com/en-us/HT202618
Yes I know, but since we use AirPlay every day that is not a good solution for us. We have Apple-TV’s in different floors and in my daughters flat in the same house, and it would be too complicated to turn AirPlay on and off all the time.
I hope we can get a solution in Sonos meny to disable AirPlay 2 so we can get our lock-screen control back.:$
Do the various unauthorised Sonos apps mentioned over the past couple of years here work with lock screen control? Reports indicate they used to in which case the problem may be alleviated.
I wonder what Spotify does correctly to enable the controls in locked screen? I am using the Spotify app to play the songs through Sonos speakers and the controls for Spotify still works in locked screen mode (ironic) while the actual Sonos app doesn’t allow controls in the locked screen with the new update. So can we take a step back now? There is no sophistication on whether Airplay 2 is supported or not because with all things that remain the same, essentially it’s the software that is not working.
Spotify is direct control of a stream on the device. Sonos is a remote control of a external device, not an actual stream. Two different things, unfortunately. One causes the device to be in "use" constantly, the other occasionally sends commands to an outside entity.
Agree on the streaming but in terms of control functionality on app in iOS, should it not be the same?
Userlevel 7
+22
Apple's lock screen is a strange animal and hard to work with.
You may want to look at some widgits like Sonosbit.
You may want to look at some widgits like Sonosbit.
Totally agree with you. things are two:
1) Sonos is not able to have the controller on the lock screen because his developers are not able to do it, in this case shame on sonos,please make a call to spotify team.
2) Sonos doesn't care about his app....shame on sonos.
Tell me, why does the Spotify and Apple Music apps still have working lock screen controls with the addition of Airplay 2? Is Sonos the only one that can’t get it right? Why would you take this feature away to implement a new one that so few users even have. The Sonos App is now garbage. I’m restricted to using the Spotify app so I can control from my watch.
1) Sonos is not able to have the controller on the lock screen because his developers are not able to do it, in this case shame on sonos,please make a call to spotify team.
2) Sonos doesn't care about his app....shame on sonos.
Totally agree... Sonos should fix this problem NOW
I simply unplugged the apple TV box that I never use anyway.
Then went to sonos app
More tab - settings - advanced settings
Then “Reset Controller”
The Lock screen now works again.
Hope this helps out others.
Huge help!! Damn that was so frustrating, thank you for the fix. Ridiculous to have to unplug my Apple TV to regain my lock screen Sonos functions.
Userlevel 7
+22
I almost got fired many years back from Apple shenanigans, learned my lesson and haven't touched one since. Made it to safely retirement so I call it a good decision. Trueplay is trying to tempt me to the Apple darkside but so far I've passed on it.
Hello all,
I appreciate I am a little late to the conversation. However I am still struggling to wrap my head around the loss of iPhone/I watch lock controls since the move to airplay. Now my primitive understanding is that the older models don’t have the chipsets to deal with the complexity of airplay 2........so if I am right we are still using airplay 1, which did have the controls?!?! So why have they gone. Furthermore even take away my potential misunderstanding. How can a third party company such as Sonobit still utilise the hardware in the devices to allow volume control and switching songs.
I am a little lost given that Sonos is a premium product? I am also partially understanding as technology improves older hardware will not be able to support new software/tech......but it is just a volume control?
Any insight into my neurosis would be gratefully recieved.
Jason
I appreciate I am a little late to the conversation. However I am still struggling to wrap my head around the loss of iPhone/I watch lock controls since the move to airplay. Now my primitive understanding is that the older models don’t have the chipsets to deal with the complexity of airplay 2........so if I am right we are still using airplay 1, which did have the controls?!?! So why have they gone. Furthermore even take away my potential misunderstanding. How can a third party company such as Sonobit still utilise the hardware in the devices to allow volume control and switching songs.
I am a little lost given that Sonos is a premium product? I am also partially understanding as technology improves older hardware will not be able to support new software/tech......but it is just a volume control?
Any insight into my neurosis would be gratefully recieved.
Jason
So much negativity for Sonos here when the real problem is Apple’s lack of flexibility in ios. As far as I understand it the actual version of events is roughly.
1. Everyone wants lockscreen and hardwear control but its only possible on android not ios because Apple
2. Sonos wizards find a workaround - not for the first time implementating a feature I never thought possible and improving my aging kit. Thanks Sonos!
3. Apple/Airplay2 breaks workaround. Sonos still does everything it can to make it avaliable for as many people as possible.
4. People blame Sonos.
It seems like Apple need to offer a solution here and I read they are actually talking to Sonos so fingers crossed...
1. Everyone wants lockscreen and hardwear control but its only possible on android not ios because Apple
2. Sonos wizards find a workaround - not for the first time implementating a feature I never thought possible and improving my aging kit. Thanks Sonos!
3. Apple/Airplay2 breaks workaround. Sonos still does everything it can to make it avaliable for as many people as possible.
4. People blame Sonos.
It seems like Apple need to offer a solution here and I read they are actually talking to Sonos so fingers crossed...
No - the real solution is for Sonos just to make an app version for its users who don’t have airplay 2 hardware.
If Sonos removes airplay 2 from the app - all us legacy hardware users get the lock screen controls back.
Even if we could downgrade to the last version of the app before airplay 2 was released - they would work for us
If Sonos removes airplay 2 from the app - all us legacy hardware users get the lock screen controls back.
Even if we could downgrade to the last version of the app before airplay 2 was released - they would work for us
I have no airplay 2 devices in my house and I have lockscreen controls on my iphone still. So I think there already is the functionality for those without airplay 2 hardware?
Sonos should simply release version 8.6 of the Sonos App with a new name, e.g. "Sonos Legacy App". Tell users that it doesn't support Airplay2 and that it won't be updated. Then the users can decide what they want. For my part, I want to be able to control Sonos from my Apple Watch, which is a byproduct of having the lockscreen controls.
The Sonos volume control just appeared on my iPhone X lock screen out of the blue. (Have 3 Sonos ones on S2). It shortly thereafter went away. How do I get it back? Looks like it is fighting with Apple Music for control, but I have nothing playing via Apple Music on my phone. I see no way to change this in iOS. My settings are correct on the Sonos app.
The Sonos volume control just appeared on my iPhone X lock screen out of the blue. (Have 3 Sonos ones on S2). It shortly thereafter went away. How do I get it back? Looks like it is fighting with Apple Music for control, but I have nothing playing via Apple Music on my phone. I see no way to change this in iOS. My settings are correct on the Sonos app.
In case I’m not the only idiot, I will provide advice - as I figured this out. To have Sonos controls appear on iOS phone lock screen (I have an iPhone X) you must:
- In settings/music on the iPhone turn off “Show Apple Music” (this does not effect using Apple Music via Sonos or the connection with Apple Music via Sonos).
- Open Sonos App (can use app switcher and be on home screen or use other apps though - just cannot completely shut down Sonos app)
- viola -- Sonos volume controls (and what’s playing information) appear on lock screen. By touching the top portion of the Sonos display on the lock screen, it takes you to Sonos App, so you can switch to another room/speaker to have the display now control the volume on that other speaker.
As far as I can tell - turning off “show apple music” simply stops it trying to connect via airplay to airplay devices (shrug) and overriding/forcing out Sonos on the lock screen. And don’t play Apple Music locally, or it will override Sonos controls again. Of course, if you have other active airplay devices, this might not work.
Userlevel 3
+4
That's a limitation now due to the addition of AirPlay 2: https://www.sonos.com/en/contentsearch?fdid=9-0
"Alert: Changes to Lock Screen Controls for iOS
It will no longer be possible to control your Sonos system from the lock screen of your iPhone or iPad, including use of the hard volume buttons from the lock screen, if you have an Apple TV or other AirPlay-capable non-Sonos devices in your household with AirPlay enabled. It is still possible to use hard volume buttons from within the Sonos App."
"Alert: Changes to Lock Screen Controls for iOS
It will no longer be possible to control your Sonos system from the lock screen of your iPhone or iPad, including use of the hard volume buttons from the lock screen, if you have an Apple TV or other AirPlay-capable non-Sonos devices in your household with AirPlay enabled. It is still possible to use hard volume buttons from within the Sonos App."
If there is a technical limitation, ie because the app it’s not actually playing music, just fess up.
I fail to see how this can an impossible problem to solve. It’s piss poor though.
I have only two Play 1s in my kitchen, how do I get the lock screen functions back please on my iPhone/iPad?
I thinks it’s been clear all along that the Sonos app is merely a remote control, for the actual player that runs on the Sonos devices. The Sonos controller app has never been a music player, despite all appearances. It is a presentation layer on your device (computer, mobile device) for the actual system running on the Sonos players.
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