Is your music cutting out? Or are your players disappearing from the app?

You may want to read this thread:

https://en.community.sonos.com/announcements-228985/outage-pandora-stops-playing-on-sonos-6796005

We live in the country, have 1 wireless access point, wireless scan show everything in 2.4 and 5GHz running on primary channels, and sonos amps are hardwired in.

Pandora stops randomly. Need new troubleshooting steps or the player to be smart enough to fix itself as wireless is not the issue.

With the rest working you can try to do a hard reset on the bridge. Then add it back in the app. Then when added back you can hook it up

No. Do not reset speakers and re-setup. Bad idea.

Wow your system is completely messed up. Fist I would think there is something wrong with your bridge device. Try rebooting it. If system doesn’t adjust to wm:0 on playbar then try plugging in playbar or another speaker to router and see if they adjust.

Sorry yea the play 5 if they are setup for surround say wm:2 because they are connecting direct to playbar bonded. They should say 2. But playbar should say 1.

According to the “about my Sonos system” screen in the app 2 speakers are on “wm:2” 3 of them are on “wm:1” and the speaker that is connected via cable to the router is on “wm:0”. So according to the app there is a wm:2, screenshot attached

All your units in about my Sonos under settings should say wm:0 or wm:1. Which is it. And there is no wm:2

IP Address conflict.

Best is to first go in and assign all your Sonos and other important network devices new IP addresses reserved in your router if you are able / know how to.

After you have done that / or if you don't know how - next shut off as many network devices as you can so as to close out the offending device that is incorrectly holding on to an ip address. Once as many network devices turned off reboot router. Turn back on network devices so they all get new fresh ip addresses.

This should solve your problems and even eliminate others you haven't noticed because of the issue.

Hello,
I have multiple Sonos devices. Everything was working fine up until a few months ago. The last few months I'm experiencing frequent drop outs, my players disappearing from the app, the controller being unresponsive and unable to find rooms. I have tried everything suggested on the forum but the problem keeps on coming back. My Sonos system is extremely unreliable and i'm becoming slightly frustrated. Ant advice or help would be appreciated. DIAG: 8239752 Thanks in advance.

I have cutting out problems, songs rarely get to the end before skipping to the next. My system should be using the mesh network but is reporting it is using wm0, wm1 and wm2 wifi modes. Submitted diagnostic 8238201. It used to work quite well but songs are constantly skipping before they get to the end

Yeah... Restarting all my stuff can't be the fix. I have done that already and it comes back. It's whatever was changed in the 7.4 update I think.

It drops out randomly, out of nowhere. Last night it was in the middle of watching Ozark on Netflix. Then it goes back to being fine for hours.

When I bought all my Sonos stuff I was impressed with how flawless it was compared to something like airplay. Now its dropping out the same way as Airplay used to and its depressing me. I spent a ton of money on Sonos products that worked fine until that god forsaken update.

Up next I will try the last wireless channel I haven't tried yet, but I doubt that's the issue. If it were an IP conflict, they wouldn't work at all, not just stop working whenever they felt like it. I appreciate your suggestion but it's frustrating to see the same suggestion and there's literally page and pages of threads with people having the same issue.

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

Has anyone got this fixed yet?

I only have issue where my 5.1 setup stops working. In the middle of watching something, all of a sudden the rear play 1's drop out. The sub may also be dropping but its hard to tell.

I disagree that it’s wireless interference because it only began happening after an update. I’ve tried new channel, my playbar is in boost mode, I have even plugged in other play 1s in other rooms to Ethernet as well.

It’s so annoying to be watching a movie and suddenly you lose surround sound. I’m pretty sure not just the play1s but the sub also drops out. It makes the entire 5.1 setup a waste of money. Last time I reported a diagnostic nobody replied. Wish I could just revert my Sonos back to the update before it stopped working properly. The new app is still a struggle to navigate anyway.

Good catch. Yes, your Mac going to sleep would cause it to stop, if you're playing music that's on your Mac's hard drive. I've actually switched over to an always on NAS. I think you can also click on the "Wake for LAN access" box, but switching it to "never" should work too.

Heh. Not sure how to answer your other question. No, it doesn't work with 5Ghz, only with 2.4Ghz. Kinda. For streaming music and connection to the wifi, that's true. There's an odd case with the PLAYBAR and PLAYBASE where they communicate with the surround speakers and SUB via 5Ghz, as it has lower latency. But you don't have access/see that connection, it just looks like a normal connection to the app.

There's been a fair share of people who post in these forums about trying to connect their systems with only a 5Ghz connection, to no avail. It's pretty plain on the instructions / product sheet, etc that it's a 2.4Ghz connection. But few of us read that stuff. I just happened to look at the Sales website yesterday to look up something else and saw it, otherwise I wouldn't have remembered that it said so. It also was in the manual that came with the used PLAY:5 gen 1 I got on Tuesday. 🙂