Is your music cutting out? Or are your players disappearing from the app?

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385 replies

A
Userlevel 2
Thank you!
Andy B
Userlevel 5
Badge +3
Gavilan – Welcome to the community and thank you for posting all of that information as well as the diagnostic. There is a high amount of wireless interference around the BOOST at your location, which could be contributed to the problem. As you’ve already changed channels, can you let us know what other devices are within a five to ten foot radius of the BOOST? What kind of surface is the BOOST sitting on?

azumafuji – Welcome to the community as well. Thank you for passing along the diagnostic as it’s allowed me to determine the root cause. One of PLAY:1s is connecting to a wireless repeater/extender at your location while the other is connecting directly to the wireless router. Although network extenders are great for passing certain network traffic, they don't reliably pass all network traffic. We advise using the BOOST setup when network repeaters or extenders are present. Is it possible to permanently wire one of the PLAY:1s to the router at your location?

My apologies extend to you as well for getting a late reply to your posts.
Andy B
Userlevel 5
Badge +3
I've already sent them a diagnostic and explained the issue several days ago. With of course no reply.

Moderator Note: Removed profanity

Hi adam-jack34, my apologies for getting a late reply to your outreach. I've reviewed the diagnostic from your original post and can see the error for a PLAYBAR issue being discussed in a different thread. I have flagged your system for an update that should help. Please run the update and let us know how it goes.
A
Userlevel 2
I've already sent them a diagnostic and explained the issue several days ago. With of course no reply.

Moderator Note: Removed profanity
B
Userlevel 5
Badge +11
Does anyone from Sono's actually reply to these? Or is this a way for people to vent about our issues and get zero resolution?? Let's get it together Sonos!!

Sigh.

Did you even bother to read anything above your post?

Have a problem. Explain it and your system in maximum detail. Run a diagnostic. Post diagnostic number so it alerts Sonos to your problem.

Unless you think Sonos are able to read your mind and know how your system is set up.

So why not try "how to" rather than pointlessly, and stupidly, do the forum equivalent of shouting at the pigeons in the park (unless, of course, that is your hobby)
A
Userlevel 2
Does anyone from Sono's actually reply to these? Or is this a way for people to vent about our issues and get zero resolution?? Let's get it together Sonos!!
A
Ever since the last update my Play:1 devices just stop playing randomly. Doesn't matter which source I'm listening to, Apple Music, Tune In, Amazon, etc. I've had no other issues or changes in my wifi network. The controller apps on my iPhone, Android phone, and PC also occasionally disconnect and can't find my devices when I've never had any problems before. I've checked the wifi channels I'm using and I'm on clear channels with very little interference. I've submitted diagnostics with confirmation number 7780334.
G
I am having issues with multiple speakers.
Initially my system was rock solid.
I have a pair in the bedroom and i will have 1 speaker drop out of the stereo pair.
I have similar issues in other rooms, While playing music one side will drop out for 10 - 20 seconds.

If i skip a track then it sometimes takes 20 - 30 seconds for the speakers to start playing the music again.
The system used to be rock solid. I have a boost connected so it is working on Sonosnet.

I have 2 Access Points at either end of the house, Sonosnet is running on Channel 1
AP1 is running on Channel 6 and AP2 is running on Chanel 11.
I have played around with changing channels but the problem persists.

My music streaming service is on Spotify.

I have run a diagnostic and the number is 7765751.
Any help you can provide would be greatly appreciated.

Thanks.
A
Userlevel 2
Diagnostics submitted.(7769777) My sonos playbar and (2) play 1's are cutting out. One of the play ones makes a weird clicking noise. Some assistance would be appreciated. Thanks
A
Userlevel 4
Badge +2
I find my Sonos system stops working when I am using IP TV - I believe this is due to a STP (spanning tree protocol) issue but I've not identified a solution to it.
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