Is your music cutting out? Or are your players disappearing from the app?

My system has worked flawlessly for a year until recently. The most frequent errors are:

(i) Network connection speed insufficient to maintain playback buffer (happened with Apple Music playback)
(ii) Connection to Apple Music was lost
(iii) An error occurred while adding tracks to the queue (1002) (happened with NAS music playback)

The stuttering, skipping to next track, and lost connection usually occured with Apple Music playback, but sometimes it also happened to local playback. I reset the modem but it didn't get better. While these problems happened, my PC and smartphone's wifi connection remained stable.

My system includes:

(i) Modem/wireless router: Dasan GPON H646w
(ii) NAS Synology DS214 (for local library)
(iii) Apple Music Subscription (for online streaming)
(iv) Sonos Connect + 02 Sonos Play 1

My diagonostic number is 8328134 (or 8328178).

It is much appreciated if you could have a look at my case.

Yes, my boost is more than one foot from the router. Router is on channel 1. Boost is on channel 6. Diagnostic number is 8323048.

I changed a few things. My play bar, sub, and play 3's that are all on the main floor work great, almost never cutting out, which I'm fine with. I have a play one in the basement and 3 play ones in the second story that still frequently cut out. The play one is in a different room than the router and boost in the basement. Is there something more I need to do? I *think* the problem is wireless interference...

Thanks, but I have no idea how to assign new static ip addresses.

Music from any and every source cuts out constantly. Most of the time, it barely even plays one song before the music stops. I'm ready to smash thousands of dollars of equipment. Diagnostic number is 8312829

Latest configuration: back to paired surround setup with one Play1 physically cabled directly to the router. The remaining Play1, sub, and bar are wireless. During record play the audio only cut out one or twice, but it does still occur in this setup. Ran a diag. Code 8306212

FWIW, I re-added the two Play1 as surround sound speakers because the stereo right/left was pleasing to the ear. Unfortunately this re-introduced the disruption issue on the Play1. So for now I will leave the setup as grouped standalone(s). Thanks for help.

What line in are you using. Your network weeks to be bogging down. Is there a way you can plug one Sonos unit into router for sonosnet to handle traffic.
I think I may have this resolved.
1.) The line-in is my ATLP120, a vinyl record player which physically connects to my Sonos Connect by way of red/white RCA cables.
2.) Unfortunately my router is about 40ft away from the the Sonos units. I tried changing multiple channels on the 2.4Ghz WiFi spectrum. Some worked better than others, but there disruption remained in playing audio to the Play 1 speakers. The Play Bar and the Sub never experienced any disruption in playing audio.
3.) I setup QoS rules on my router allowing Sonos devices higher priority. Could not really tell if this worked. Performance was about the same was varying the 2.4GhZ channels on WiFi.
4. I removed the Play1 as surround sound speakers and set both up as standalone "room" configs. Next I joined the new rooms with my old ones and eureka no streaming disruption since. So here's for hoping. I re-ran diags and the new code is 8306099.

Just bought two Play1 speakers to add to my Playbar and Sub. Seemed to work fine yesterday. Today, The Play1 speakers are both cutting out when playing music on Line-In/Audio (my record player). Streaming on Spotify works fine. Diagnostic code is 8305702. Thanks!

Hello Folks

My play 5 2nd gen disappeared from the app controller too last week and I can't get it back either. I had the same set up for nearly a year and its been running fine. 4 play 1's with a sub in the same vicinity of the play 5 all grouped together in one big room.

On the troubleshooting, I've tried everything EXCEPT changing the channel on my cable router (I have a standard set up). I hesitate to do that because all of my remaining sonos products are working fine as well as all my MANY other wireless products in the 2.4 GHZ range. The cable router is set to auto channel select and I'm running a google WIFI mesh, which has been working flawlessly for sometime now, so I don't want to jack up other things just b/c my play 5 has flaked out.

When I press the join button on the back of the play 5, I'll get a steady flashing orange, which eventually turns to solid orange... indicating some sort of warning mode??? If I pull the plug and power it back up, the solid while light comes back, but not luck bringing it back on-line.

Just in case there was interference issue, I've moved the speaker several times throughout the house away from potential culprits, no luck.

When I plug the play 5 in via cat 5 directly into the cable router, I'm puzzled as to why the controller app can't see it. The router see it as sonosZP... what the heck is that?

Based on my experience, this play 5 is behaving like some sort of hardware just bricked inside or some software update just threw things out of whack.

Thanks folks!

I have 2 Sonos:1 (Livingroom and Kitchen). The livingroom is 2 metres away from my router (TP Link Archer VR900 v2), and the kitchen is about 6 metres + through a stone wall.

I regularly fail to find both my Sonos from my App on my Android phone.

I have submitted 8267394. Any help or suggestions would be appreciated.

Both my Sonos Ones are now connected and I have updated the 8289563 as a "Working" diagnostics.

My Sonos on 1 zone keeps shutting off.ive checks the sleep timer for that zone and it’s off. I’ve also tried all three Sonos net channels, but that didn’t work. I submitted a diagnostic- confirmation number 8277554.

Hello
Suddenly my play 5 disapeared from the controller. The play 1 is still playing.
On the play 5, the white light is constantly on.
Would this problem be due to interfrence ? Tje speaker is well out of the range of any other device. It functioned perfectly since the installation last september.