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Group wifi settings - problems with streaming hi-res music

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Hi @DerkleineEnglaender 

The diagnostic you shared above has the Boost, but the later ones don’t - have you removed it again?

The problem is that the two rooms are having trouble synchronising. I suspect the issue may be due to the Devolo device transmitting WiFi on channel 6 - the same as SonosNet, and it's close to the Playbar. Can you please try SonosNet on channel 1? Settings » System » Network » Change SonosNet Channel » 1. Please also see if you can separate the Playbar and the Devolo somewhat. Thanks.

 

 

Hi @Corry P - just saw your post. You will also see mine after speaking to one of your colleagues. I have tried different channels - and can try again. When you say to try separating the Playbase and Devolo - I guess you mean in terms of distance? That is dfficult as the plug socket is near the TV/Playbase. 

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I do have a long Ethernet cable going from my router to my PC that is in a different part of the ground floor. I could try placing the Boost there (may be closer horizontally) to the Playbase. Can you have a Boost connect to the Ethernet from the router, and then wire the PC from the Boost?

Corry P
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Hi @DerkleineEnglaender 

When I wrote that, I didn’t realise you’d been in touch - it certainly explains all the diagnostics I found!

Yes - please separate the Playbase and Devolo physically - by at least a metre. Powerline devices do like to be connected directly to a socket rather than to an extension - can you not relocate it to another socket in the same room?

I would recommend a mesh system over a powerline, yes. Especially for use with Sonos. It would at least give you the option of wiring to a node (not ideal, but if it’s better than alternatives and it works, then great) instead of the router, and without involving your electricity cables. It all comes under the umbrella of “environment”, however, so nothing can be guaranteed. Careful placement of the nodes will have the biggest effect.

You may also find some additional information/help in my Troubleshooting Sonos on WiFi article:

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
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I do have a long Ethernet cable going from my router to my PC that is in a different part of the ground floor. I could try placing the Boost there (may be closer horizontally) to the Playbase. Can you have a Boost connect to the Ethernet from the router, and then wire the PC from the Boost?

It seems we’re typing at the same time!

Technically yes, but the Boost’s ethernet connection is only 100Mbit so unless your internet speed is less than that, you’re cutting the access speed of the PC. In addition, any bandwidth that the PC uses is bandwidth that your Sonos system can’t use - and it’s likely to use all it can. I would instead recommend the purchase (around £20) of a 5 or 8 port gigabit ethernet switch to be put at the end of the long cable, and plug both the Boost and your PC into that.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Hey @Corry P - just tried moving the Boost so it is now almost immediately under the Playbase a floor above, and tried Channel 1. Seems to be still having issues, diagnostics is 110032160. Will take a look at your article too..

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Curious to see if a reset would allow me to go back to the 5.1 set up, I reset the PB and added back in the Sub and Satellites. Unfortunately, first track I played did the quiet 8 seconds thing, and then the second just came out of the Playbase (so back to square 1 :disappointed_relieved: ) . Diagnostics is 977567435 in case you can look into it @Corry P . Thanks

Corry P
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Hi @DerkleineEnglaender

That didn’t go too well - the rooms didn’t get the message to switch to channel 1 and are now using WiFi as they can’t find SonosNet where they expect it.

Please switch back to channel 6, then make sure both the Playbase and the Play:3 are online (check that they play from the Sonos app - the app can take a minute to realise a room has gone offline) and show as WM:0 in the page in Settings » System » About My System before trying channel 1 again.

Alternatively, switch SonosNet back to channel 6 as above, but then tell your Devolo to broadcast on channel 1 instead of 6.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Thanks, I will look into the former. No idea how to change the Devolo broadcast channel? Any ideas

ratty

Thanks, I will look into the former. No idea how to change the Devolo broadcast channel? Any ideas

You can go via the app you downloaded, and touch the Magic WiFi adapter. For the settings it should open a browser page on the WiFi unit. 

I have a slight suspicion that Devolo defaults to a 40MHz channel width for 2.4GHz. Whilst you’re in the WiFi settings put it on 20MHz only.

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Reset to channel 6, then tried 1 again (after letting it run a few minutes). Hopefully this time? 1145407878

Corry P
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@DerkleineEnglaender 

That did the trick - they’re all on channel 1 now. Please test each room, then groups too.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Thanks @Corry P . What do you mean by testing each room? I had sent the diagnostics so you could perhaps see if enough data is getting through.

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