Unable to set Sonos Era 100 as Alexa-enabled device in room/group using Alexa app

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I
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Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).

What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).

I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.

Has anyone else experienced this issue? Seems like a bug in the Alexa app, and their support team is unwilling to report the issue up their chain.

 

 

I am having the same problem with my Era 100 and Beam Gen 2’s. They are not appearing as “Alexa-enabled devices” per the OP’s second screenshot, and cannot be added to the group on Alexa. The Era 100 was a recent addition to my Sonos System. The Beam Gen 2’s had been around for a while but recently dropped out from “Alexa-enabled devices”. I have tried renaming speakers on both Sonos and Alexa apps, reinstalled Alexa on the Era 100, and reinstalled the skill on Alexa, but nothing works. My Arc and Move remain unaffected as “Alexa-enabled devices”, so I can only conclude that something is wrong with the Era 100, and a recent update broke the Beam Gen 2’s.

 

EDIT: I observed the Beam Gen 2’s dropping out randomly and then going back into their Alexa groups. I’m not sure why. Hopefully it doesn’t drop out again. The Era 100 is still not working with Alexa.

N

Same problem here with Era 300.

Works basically well with Alexa, but adding to a group is not possible.

C
Userlevel 6
Badge +11

Have a look here at the steps I followed, I came to conclusion an issue with Alexa discovery:

https://en.community.sonos.com/speakers-229128/new-era-100s-cannot-setup-alexa-6881415

I also replaced some P1’s & Alexa Echo device with single ERA 100.

I did rename the room with the P1s & echo in Sonos App before I added new ERA100 to Sonos ina new room with the old name.

eg rename ‘Bedroom’ in Sonos App to ‘OLD Bedroom’, add new ERA100 to ‘Bedroom’ and forced rediscover on Alexa by disabling/enabling Sonos Skill.

N

Hi

The Era 100 are wonderful……….Alexa not supported is rubbish, it is.   You are correct. Had more or less the same problem. Upgraded my Sonos Ones first generation to a pair of Era 100.  Could assign them to the room however Alexa would not play game.  I changed the room name I was using on my previous Sonos ones and the problem was sorted. 

 

UKMedia
Userlevel 7
Badge +20

Alexa is broken after the version 15.2 app update. Doesn't work on my Beam.

Please first disable then enable the Sonos skill in the Alexa App.  If the problem persists then have a look at my article: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

 

This hasn't helped and it's actually worse now because I can't reconnect my Beam to Alexa (see screenshot). Why is Sonos so unreliable?

 

Did you follow both the skill and the steps within the article linked?  (At this stage, we don’t know if this is a Sonos or Amazon issue, from the description you’ve described.)

Remember: Sometimes Red Wine helps :)
T

I sat through 35 mins on to Sonos support. Whilst patient, utterly useless advice - deleted all skills, started from scratch twice and it just doesn’t work. 

Pretty poor releasing a product that clearly doesn’t do what it is supposed to do. Although, I don’t doubt  that Amazon also have their grubby mitts over not making this work either. 

Ideas welcome especially if it doesn’t involve deleting everything and starting again….again!

A
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Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).

What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).

I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.

Has anyone else experienced this issue? Seems like a bug in the Alexa app, and their support team is unwilling to report the issue up their chain.

 

Having the exact same issue here! Received new Era speakers today, had Ones before. Removed Sonos skill in Alexa, deleted all Sonos devices, re-enrolled everything, but didn’t help. My remaining Sonos One can be added to a room, all new Era speakers cannot.

 

If anyone has a solution for this, highly appreciated!

M
Userlevel 4
Badge +1

 

Finally connected but Alexa and all music services are inoperable in the Sonos app with version 15.2…

 

Why do we need a computer degree to operate Sonos??

M
Userlevel 4
Badge +1

 

M
Userlevel 4
Badge +1

Alexa is broken after the version 15.2 app update. Doesn't work on my Beam.

Please first disable then enable the Sonos skill in the Alexa App.  If the problem persists then have a look at my article: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

 

This hasn't helped and it's actually worse now because I can't reconnect my Beam to Alexa (see screenshot). Why is Sonos so unreliable?

 

UKMedia
Userlevel 7
Badge +20

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).

What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).

I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.

Has anyone else experienced this issue? Seems like a bug in the Alexa app, and their support team is unwilling to report the issue up their chain.

 

Can you open the Sonos App>Settings>Services & Voice>Amazon Alexa and ensure that your two new Era 100’s are shown as enabled.  If they are not in the list then please select + Add to Another Product.

Remember: Sometimes Red Wine helps :)
UKMedia
Userlevel 7
Badge +20

Alexa is broken after the version 15.2 app update. Doesn't work on my Beam.

Please first disable then enable the Sonos skill in the Alexa App.  If the problem persists then have a look at my article: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

Remember: Sometimes Red Wine helps :)
M
Userlevel 4
Badge +1

Alexa is broken after the version 15.2 app update. Doesn't work on my Beam.

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