Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.
Best answer by sames22
View originalDoesn't work. This is a problem for a lot of people now.
+20
Hi All
Can you please Disable then Enable the Sonos skill in the Alexa App as a first step and let us know if the problem persists.
Problem is back again. Issue was resolved for a short while. Let us know what to do SONOS.
Hey bamra74, I just deleted my Sonos app from my phone and added it back. The issue has been resolved. I have an android. Last night I checked for an app update and it said my app was up to date. Obviously this was wrong. Hope this helps.
PS disappointed with sonos lack of response.
Very annoying just spent 2 hours on the phone and nothing said it was due of my Sky Q box really it was working fine up till 10am. Reading on the forum the question to look for is won’t skip track, a lot of customers are having the same problem. Sonos fix this now we have paid £2000 for all your equipment
I’ve have tried everything but my devices will not skip tracks or if I ask Alexa to play my songs when a track has finished it will not play the next song?????
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