Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.
Best answer by sames22
View originalThere is a new update has anyone done it and has it fixed the problem? Or is this an old update I have not done…. it shows Sonos radio
I did. It doesn’t fix the issue of skipping and resuming when steaming starts via Alexa. Sonos radio is a confusing strategy because it’s more ad supported streaming music. I have Apple Music, TuneIn Pro, Amazon Prime music and a massive Plex library. I’d much prefer my ad free music work properly with Sonos and Alexa than more ad supported content in the already hugely crowded streaming music space.
Apparently Sonos have bought their own voice AI company in November last year so one can’t help but wonder if their voice integration focus is on their own new product and not on integrating with Google & Alexa any more.
Soo guess we are going to have to wait until Sonos resolve this problem themselves????
this new AI is it working yet?
There is a new update has anyone done it and has it fixed the problem? Or is this an old update I have not done…. it shows Sonos radio
I did. It doesn’t fix the issue of skipping and resuming when steaming starts via Alexa. Sonos radio is a confusing strategy because it’s more ad supported streaming music. I have Apple Music, TuneIn Pro, Amazon Prime music and a massive Plex library. I’d much prefer my ad free music work properly with Sonos and Alexa than more ad supported content in the already hugely crowded streaming music space.
Apparently Sonos have bought their own voice AI company in November last year so one can’t help but wonder if their voice integration focus is on their own new product and not on integrating with Google & Alexa any more.
There is a new update has anyone done it and has it fixed the problem? Or is this an old update I have not done…. it shows Sonos radio
Yes, factory reset fixed the issue.
How much work would that be? And do you think it will work if i try it on one of my speakers first?
I don’t know how much setup the speakers require. The amp was easy. Took a few mins to reset and then add them back to my account.
Yes, factory reset fixed the issue.
I have 6 speakers to do so I have to do a factory reset on all devices then head back to the amazon website to re register all the devices, then onto the the Alex app and do the same after I have found the devices on the Sonos app?
Sonos should send a update to rectify this situation as if the last update messed things up they should sending the new fix.
Thanks
Yes, factory reset fixed the issue.
So do I have to then re discover all my Sonos speakers on the Sonos app? Reset all the speakers
could you kindly send the steps thank yo
Yes, factory reset fixed the issue.
How much work would that be? And do you think it will work if i try it on one of my speakers first?
Yes, factory reset fixed the issue.
Hello fellow Sonos owners, hope you are all well?
Just wanted to know if anyone has had a breakthrough with this current situation? I have tried all ways but no luck. Any more idea would be great. Thanks
Did the factory reset of the device in combination of the removal of the Alexa skills and registration not work?
if not call tech support. They will send it to the engineers for further assistance.
Is your Sonos speakers now doing the skip and play continuous songs now?
Sonos are aware of the problem and it’s getting worse.
Oh look, in the german community Sonos said they are aware of the issue and they are working on a fix. So just wait.
This is what i did without success:
- remove all sonos devices in the Alexa app with the recycle bin
- disable the sonos skill
- remove all Alexa integrations from the Ones in the sonos app
- remove all sonos devices on the amazon website under devices
This did not help. Has anyone additionally reset the Sonos devices to factory setting to get it working?
Hello fellow Sonos owners, hope you are all well?
Just wanted to know if anyone has had a breakthrough with this current situation? I have tried all ways but no luck. Any more idea would be great. Thanks
Did the factory reset of the device in combination of the removal of the Alexa skills and registration not work?
if not call tech support. They will send it to the engineers for further assistance.
Hello fellow Sonos owners, hope you are all well?
Just wanted to know if anyone has had a breakthrough with this current situation? I have tried all ways but no luck. Any more idea would be great. Thanks
Disable the skill in the amazon alexa app. Then go to amazon.com and then your devices and click “register”.
When you say you deleted them from Amazon, Do you mean from within the Alexa app you deleted all your Sonos devices?
So they had me disable the skill and remove the devices from amazon. then do a factory reset of all Sonos devices. After that I just needed to add the Sonos devices back to my account and then add the Alexa skill.
maybe a bad Sonos update caused the bug. The reset did a clean install?
I’ll post an update if it stops working again
I don’t have an amp. Which of my 5 Sonos devices should I wipe? Two have Alexa enabled. Both? At least it sounds like you got some progress. Let us know if it stays fixed, as others have reported less luck after resets and restarts.
I’ve been having the same issue and the steps listed here did not help. However as a long shot tech support has be do Factory reset of the amp and then set it back up.
it works again!!!!!
I’ve only had the Sonos One for a couple of days. Problems with no skip on Amazon Music and Tunein dropout radio stations, but nobody seems to be able to fix or take any serious interest in fixing these issues as these threads are months and months old. Great sound on the speaker, but if they don’t fix these issues soon, It’ll be RMA for sure.
Rather than complaining in multiple threads it’ll be great you’d provide some useful information about your network configuration, and we might be able to assist.
If it’s a specific radio station that drops out, there is nothing Sonos can do about it because it’s the station’s infrastructure that causes the dropouts. There are other radio station aggregators than TuneIn that you can try out, search for them under “Add Music Sources”.
Multiple threads? Two threads one for each problem. Tunein drops out on stations when voice activated, there are multiple threads about this, it works from sonos app, so it seems quite obvious it’s a Sonos problem and nothing to do with my network config, as LBC, BBC etc work on their players. Also Tunein works fine on my PC, Laptop, phone, cheap £25 google mini. Also my radio tuner does not play the correct stations with Sonos One, coupled with the non skipping of Amazon Music these are problems that should have been addressed and fixed a long, long time ago. This is why people pay a premium for their products,as they expect good support and not ridiculous answers like wifi interference when voice activating radio stations for dropout on tunein when it works on all other platforms seamlessly. Unable to skip Amazon tracks, but it’s blame everyone else apart from SONOS. It’s SONOS’s job to fix these problems, not ignore and give people the run around. Fix or quite frankly you can have your speaker back early next week.
I’ve only had the Sonos One for a couple of days. Problems with no skip on Amazon Music and Tunein dropout radio stations, but nobody seems to be able to fix or take any serious interest in fixing these issues as these threads are months and months old. Great sound on the speaker, but if they don’t fix these issues soon, It’ll be RMA for sure.
Rather than complaining in multiple threads it’ll be great you’d provide some useful information about your network configuration, and we might be able to assist.
If it’s a specific radio station that drops out, there is nothing Sonos can do about it because it’s the station’s infrastructure that causes the dropouts. There are other radio station aggregators than TuneIn that you can try out, search for them under “Add Music Sources”.
I’ve only had the Sonos One for a couple of days. Problems with no skip on Amazon Music and Tunein dropout radio stations, but nobody seems to be able to fix or take any serious interest in fixing these issues as these threads are months and months old. Great sound on the speaker, but if they don’t fix these issues soon, It’ll be RMA for sure.
Sonos Alexa won’t skip, or plays one song and stops, Alexa for Sonos can’t resume and is totally unreliable.
here we are, April 2020 and Sonos and Alexa is a complete fail. If I hear one more suggestion to install and uninstall the skill I’ll chuck my speaker out the window.
Is it the skill devs? Is it the Sonos team? Is it Amazon? Who knows? Because there is zero public communication.
Sonos and Alexa is a DISASTER and no one seems to be taking any ownership.
Same problem here, just started yesterday when I setup my new Move. Have tried removing / re-registering Alexa integration multiple times, including checking both the Alexa app and Amazon webpage. In my case once I remove the speakers from Alexa I can’t find any reference to them remaining on Amazon webpage.
Just sent an email to Sonos support with a diagnostic.
Located in US; using Move, One (x2), Play Base, Sub, Play One (x2)
Looking forward to seeing this resolved by Sonos...
I may have to do the same.
+1
But the more cases they have the more reason they will have to fix the
yes, is true...
I have written an email to customer care to report the problem. They say they will check.
I can honestly return my sonos products by the end of May, in case I will do so.
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