Sonos will not skip songs with alexa

But the more cases they have the more reason they will have to fix the 

Yes it all works if you start songs directly from the Sonos app. It’s not a amazon Alexa problem as my Alexa dots work fine it’s 100% a Sonos issue between the music sever and Sonos servers. Do call them Monday 

Hello there, I did speak to a senior engineer he is well aware of this issue and infact he has the same problem with his Sonos speakers. He is currently trying to get this resolved but it may take time. He agreed it’s not good enough and it’s happened 2 years ago but it sorted it self out. Now more and more people are having the same problem I believe it’s a priority now. He will contact me once things are rectified. How many devices do you have connected to your amazon Alexa app? Call them again and ask to have a senior engineer to contact you. Please let us know how you get on. I miss the facility to ask Alexa to skip songs etc that was such a great thing. By the way if you ask Alexa to start songs does she play songs after the first song has played?

Got that page found my Sonos speakers so I will not have to re register on the amazon website but on the amazon Alexa app? Your system still working? If this works you should be the technical wizard for Sonos. Thank you

Sorry do you mean disable the Apple Music skill from the amazon Alexa app then once I have re registered the Sonos speakers with the amazon Alexa app you then enable the Apple Music skill again on Alexa app?

Ok so I have an Apple Music account. Where do I go on the amazon website to reregister my devices? So de registering them from the amazon Alexa app won’t work? I just hope I won’t lose all my other devices that are connected to the Alexa app. Do I need to go back to the amazon Alexa app and re register my Sonos speakers? Thank you   

“Problem only exists on sonos not amazon/alexa devices”
 

sadly for me it’s on my echo dot and my echo show, as well as my Sonos One and Sonos Move. Sonos and Alexa are just awful together, no matter which device I use to simply ask Alexa to do basic stuff like after asking Alex to pause (which works) then asking  “resume music” or “skip song” totally fails. It’s no better from the dot or the show devices when using them to ‘control’ Sonos. I say ‘control’ in quotes ironibecause there’s no control!

This actually seems WORSE today.

Alexa play ‘music’ works

Alexa ‘stop music’ works

Alexa ‘pause music’ works

Alexa ‘resume music’ totally doesn’t work at all

Alexa ‘play’ (when attempting to resume doesn’t work)

Alexa ‘play music’ (when paused) starts a new station or a random song

Alexa ‘next’ or ‘Alexa skip song’ doesn’t work on playlists or Apple Music stations.

Previously I could at least start music playing, then say ‘pause music’, take a call, then say ‘resume music’ and it worked fine.

I don’t know how many times I can re-enable skills, re-authorise services and go in circles looking for four basic commands to work consistently and reliably. This is all I want Alexa on my Sonos One to do:

Play music

Pause music

Resume music

Skip this song

Is that too much to ask from both Amazon and Sonos to deliver consistently? This is the most simple of all the things you want a smart speaker to do and they are totally random and failing on the integration.

Using the app I am fine, but the whole point of integrating Alexa into my Sonos Move and Sonos One is to enable me to say play music, pause music, resume music, skip a song.

I have integrations with my smart lighting that work effortlessly and they cost a LOT less than my sonos gear.

That won’t/doesn’t fix my issue as I’m getting the error in Apple Music too.

I have Amazon Prime music and I listen to a station called Lounge & Bar and another called Chillout & Ambient through the Sonos app, and you can skip songs in both, and rate songs ‘thumbs up’ or down and the station will immediately skip it and give a message in Sonos saying it won’t play songs like that on the station. I really like that feature as when listening to Apple Music stations or playlists in Sonos you can’t love/thumbs up a song. That is a neat integration that only appears for me in Sonos from Amazon stations or albums.

Yes, It is possible to skip one song at a time in Apple Music ‘radio’ stations. It’s possible in the Music App and the Sonos app. Only one song at a time though.

These are not like a TuneIn station. 

Apple Music users will confirm this. Try any of their curated content stations like Downtempo or Funk or Pure Jazz or Smooth Jazz...any of them - especially my personal favourite “Hair Metal”.

:)

Skip is part of the Apple Radio experience. Sonos does it in the app just fine like it does for curated Amazon Music stations. Just that Sonos and Alexa can’t. Seems well documented on many threads here. Alexa on Sonos can’t skip or go to next song.

I’m in Australia.

Saying “play next song” or “next” or “skip this song” or “skip” results in Alexa replying “I can’t skip”.

Today I’ve also noticed if I start from my Sonos Move or Sonos One or from the Echo Dot with “Alexa play Downtempo” she starts the right Apple Music station (Downtempo Radio) and she will play just a single song. Then stop. This is a new behaviour and I can’t replicate it consistently but it’s pretty annoying and it’s new.

But saying any combination of skip or next has Alexa reply “I’m sorry I can’t skip to the next song”.

I've tried from my Sonos One, my Sonos Move and from my Echo Dot. No skips, and now a “single song played” then stop.

EDIT: Alexa has definitely heard me right.

I’ve enabled and disabled the skill until my fingers hurt. I’ve restarted, rebooted and nothing works. Alexa replies “I can’t skip”.

google Alexa Sonos can’t skip songs / Alexa Sonos won’t skip tracks and you end up here in one of the many unanswered unsolved forum threads.