Skip to main content
"Alexa, play classical music on dining room"



Alexa starts classical focus from amazon on dining room sonos.



After one selection, sonos goes quiet. Sonos app shows nothing playing. I can ask alexa to play classical music again, and again it plays just one selection and stops.
From a different thread, here's something that worked for another user.

Here is an update on how I was able to find a work-around:

1. forget all Sonos devices in the Alexa App.

2. Disable the Sonos Skill in the Alexa App.

3. Re-enable the Sonos Skill in the Alexa App.

4. Power Off then on Echo Dot

5. Power Off then on the Sonos speakers



Now I can both start and stop music in the living room, as well as advance tracks. The music does not stop after a single song.



Hopefully these steps will help someone else. The key here is that simply disabling and re-enabling the skill is not sufficient. Devices must actually be powered off to solve the issue.



this fixed my issue on the new One. Thanks!!
I have just had the same issue, but after 2 songs were played. If I go into the Alexa web app, select the Sonos speaker that was playing, I can see the scrubber bar is at the very end and it thinks it is still playing. If I press next track, it starts the next song in the playlist.



I too will submit a diagnostic report.
Hi. I’m having the same problem with only one track playing despite my Echo Dot confirming that it has received my command correctly. I have submitted diagnostic 8228793 in support of this. I have scanned the various posts on this issue and tried the enable/disable skill, rediscover devices, resetting the dot and powering everything down but to no avail.



I really like the voice control but the fact that it only plays one song is proving frustrating.



Thanks,

Dave
Ryan I did this already prior to posting my comments - still no joy!!
I have exactly the same problem the echo dot works fine on its own but when I play it via the sonos - one song and it stops - can't increase volume, Lower volume or pause/ stop - really is bugging me as I have researched everything and tried everything including messaging sonsos and posting on this forum.. please help I won't give up until I get it sorted - by the way I have two sonos one in kitchen and one in bedroom and bought two echo dots for each sonos..thanks :?

Haven't story got back to you about your ticket?
Participation in this beta assumes one will submit issues and feedback to the beta team to help improve the coming general release. Please submit a diagnostic after these issues occur and post feedback to the beta feedback page here:



https://sonos.custhelp.com/app/beta
From a different thread, here's something that worked for another user.

Here is an update on how I was able to find a work-around:

1. forget all Sonos devices in the Alexa App.

2. Disable the Sonos Skill in the Alexa App.

3. Re-enable the Sonos Skill in the Alexa App.

4. Power Off then on Echo Dot

5. Power Off then on the Sonos speakers



Now I can both start and stop music in the living room, as well as advance tracks. The music does not stop after a single song.



Hopefully these steps will help someone else. The key here is that simply disabling and re-enabling the skill is not sufficient. Devices must actually be powered off to solve the issue.
Yes, with the exception of those that relate to the Sonos Ones - I am using an Echo Dot. Resetting voice control appears to be applicable only to the Ones.
Having the same issue here as well. Sonos One + Alexa. Playlists/Stations stop after 1 song. Does not respond to STOP MUSIC commands. Submitted a ticket.
Having the same issue here as well. Sonos One + Alexa. Playlists/Stations stop after 1 song. Does not respond to STOP MUSIC commands. Submitted a ticket.



Try resetting your voice control by following the options I've listed within the answer in this post:



https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
I've been experiencing a similar issue where when I request an Amazon playlist or station via an Echo Dot, only one song plays. This started happening consistently a couple of weeks ago, coincidentally when I brought my first Sonos One into my ecosystem. I didn't have this issue for months prior. I turned off Alexa on the Sonus One last night and this playback issue went away.
Hi William, a couple suggestions to start with, can you please disable the Alexa skill and enable it again? When you do so, discover devices again.



If you're still having this issue, can you submit a diagnostic from your Sonos system and reply back with your confirmation number?
Do you have any other app logged into a different Amazon account on your controlling device?
No. Nothing else.
Have you tried these actions?



Having the same issue here as well. Sonos One + Alexa. Playlists/Stations stop after 1 song. Does not respond to STOP MUSIC commands. Submitted a ticket.



Try resetting your voice control by following the options I've listed within the answer in this post:



https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Amazon music stops playing after one song. Diagnostic 8121182
Please follow the steps I've listed in this post:



https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399
Will do when I get back home. Now away for a few days. Thanks for your help on this.
Unfortunately no joy having followed those steps. Still get one song and no more. I notice that some devices are duplicated in Alexa once it goes through the discovery process again. The only possibly unusual thing about my Amazon account is that I’m in a household with my father. Obviously that shouldn’t make any difference and I can’t toggle that because you have to wait 180 days to rejoin a household if you leave.
I’m having same issue of one song and done... not every time and or didn’t do it in beginning. REALLY FRUSTRATING that so many have this issue and NO accurate ANSWER.

Come on Sonos. Amazon built into your quantity speakers and not like we are having an issue doing something strange. Just play music on the speakers built to play music 😉
Please try these actions - I understand this is Amazon Alexa dropping the Authorisation Token:



- Log out of ALL Amazon apps;

- Disable the Sonos Skill in Alexa App>Skills>Your Skills>Sonos;

- Reboot any wired Sonos product followed by all other Sonos products;

- Reenable the Sonos skill in the Amazon Skill in Alexa App>Skills



Please retest and let us know.



Edit:



Oops I think I've just repeated myself...:S
this happened to our sonos one last night. anyone find a good fix yet?
this happened to our sonos one last night. anyone find a good fix yet?



See the post directly above yours.
Above workaround not working for me either.
nope still no joy - I have given up and never got around to returning the Echo's so a waste of money tbh...I FB messaged Sonos and they replied re going through the usual steps that you also mentioned but to no avail... won't be recommending the Alexa Echo .. now I am back to using my Sonos via my phone app...
Terms & ConditionsCookie settings