Sonos stops after playing one song from Amazon Music

  • 4 October 2017
  • 38 replies
  • 7137 views

Userlevel 1
"Alexa, play classical music on dining room"

Alexa starts classical focus from amazon on dining room sonos.

After one selection, sonos goes quiet. Sonos app shows nothing playing. I can ask alexa to play classical music again, and again it plays just one selection and stops.

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38 replies

this happened to our sonos one last night. anyone find a good fix yet?

See the post directly above yours.
this happened to our sonos one last night. anyone find a good fix yet?
Userlevel 7
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Please try these actions - I understand this is Amazon Alexa dropping the Authorisation Token:

- Log out of ALL Amazon apps;
- Disable the Sonos Skill in Alexa App>Skills>Your Skills>Sonos;
- Reboot any wired Sonos product followed by all other Sonos products;
- Reenable the Sonos skill in the Amazon Skill in Alexa App>Skills

Please retest and let us know.

Edit:

Oops I think I've just repeated myself...:S
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I’m having same issue of one song and done... not every time and or didn’t do it in beginning. REALLY FRUSTRATING that so many have this issue and NO accurate ANSWER.
Come on Sonos. Amazon built into your quantity speakers and not like we are having an issue doing something strange. Just play music on the speakers built to play music 😉
Userlevel 4
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Unfortunately no joy having followed those steps. Still get one song and no more. I notice that some devices are duplicated in Alexa once it goes through the discovery process again. The only possibly unusual thing about my Amazon account is that I’m in a household with my father. Obviously that shouldn’t make any difference and I can’t toggle that because you have to wait 180 days to rejoin a household if you leave.
Userlevel 4
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Will do when I get back home. Now away for a few days. Thanks for your help on this.
Userlevel 7
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Please follow the steps I've listed in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399
Userlevel 4
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Yes, with the exception of those that relate to the Sonos Ones - I am using an Echo Dot. Resetting voice control appears to be applicable only to the Ones.
Userlevel 7
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Have you tried these actions?

Having the same issue here as well. Sonos One + Alexa. Playlists/Stations stop after 1 song. Does not respond to STOP MUSIC commands. Submitted a ticket.

Try resetting your voice control by following the options I've listed within the answer in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Userlevel 4
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No. Nothing else.
Userlevel 7
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Do you have any other app logged into a different Amazon account on your controlling device?
Userlevel 4
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Hi. I’m having the same problem with only one track playing despite my Echo Dot confirming that it has received my command correctly. I have submitted diagnostic 8228793 in support of this. I have scanned the various posts on this issue and tried the enable/disable skill, rediscover devices, resetting the dot and powering everything down but to no avail.

I really like the voice control but the fact that it only plays one song is proving frustrating.

Thanks,
Dave
Badge +1
I've been experiencing a similar issue where when I request an Amazon playlist or station via an Echo Dot, only one song plays. This started happening consistently a couple of weeks ago, coincidentally when I brought my first Sonos One into my ecosystem. I didn't have this issue for months prior. I turned off Alexa on the Sonus One last night and this playback issue went away.
Userlevel 7
Badge +20
Having the same issue here as well. Sonos One + Alexa. Playlists/Stations stop after 1 song. Does not respond to STOP MUSIC commands. Submitted a ticket.

Try resetting your voice control by following the options I've listed within the answer in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Having the same issue here as well. Sonos One + Alexa. Playlists/Stations stop after 1 song. Does not respond to STOP MUSIC commands. Submitted a ticket.
Amazon music stops playing after one song. Diagnostic 8121182
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nope still no joy - I have given up and never got around to returning the Echo's so a waste of money tbh...I FB messaged Sonos and they replied re going through the usual steps that you also mentioned but to no avail... won't be recommending the Alexa Echo .. now I am back to using my Sonos via my phone app...
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Wondering if there is an update on this? I’m having the same problem. Have tried the steps of disabling the skill and re-enabling then discovering devices (it says no new devices found)

Also tried disabling the skill and removing all devices from Alexa, and disabling Alexa from the room in Sonos. Then going through the setup again. Still new joy.

I’m using a stereo pair if it makes a difference. And if I view either stereo pair or the room in the Alexa app it has the little “Oops something went wrong. Please open the Alexa app...” banner, but still lets me make changes.

Pretty close to returning them at the moment unfortunately!
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Ryan I did this already prior to posting my comments - still no joy!!
From a different thread, here's something that worked for another user.
Here is an update on how I was able to find a work-around:
1. forget all Sonos devices in the Alexa App.
2. Disable the Sonos Skill in the Alexa App.
3. Re-enable the Sonos Skill in the Alexa App.
4. Power Off then on Echo Dot
5. Power Off then on the Sonos speakers

Now I can both start and stop music in the living room, as well as advance tracks. The music does not stop after a single song.

Hopefully these steps will help someone else. The key here is that simply disabling and re-enabling the skill is not sufficient. Devices must actually be powered off to solve the issue.


this fixed my issue on the new One. Thanks!!
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I have tried all suggestions. But still no joy. I have amazon unlimited via my prime account but stupidly i registered again and was charged £7.99..!!!! you would think amazon wouldnt allow this to happen.. so best case scenario both dots are going back in the boxes and a refund is the best option.:@ i have wasted so much time on this issue.
Userlevel 7
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Hey guys, there are some really great Alexa and Sonos troubleshooting steps to start with here. I recommend disabling the Alexa skill for Sonos and re-enabling it. Then tell Alexa to discover devices. If you keep having trouble, it'd probably be best to give us a call on our support line.
Userlevel 2
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I have exactly the same problem the echo dot works fine on its own but when I play it via the sonos - one song and it stops - can't increase volume, Lower volume or pause/ stop - really is bugging me as I have researched everything and tried everything including messaging sonsos and posting on this forum.. please help I won't give up until I get it sorted - by the way I have two sonos one in kitchen and one in bedroom and bought two echo dots for each sonos..thanks :?
Haven't story got back to you about your ticket?
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I have exactly the same problem the echo dot works fine on its own but when I play it via the sonos - one song and it stops - can't increase volume, Lower volume or pause/ stop - really is bugging me as I have researched everything and tried everything including messaging sonsos and posting on this forum.. please help I won't give up until I get it sorted - by the way I have two sonos one in kitchen and one in bedroom and bought two echo dots for each sonos..thanks :?
Userlevel 2
Badge +1
Any updates on this issue?

Did you submit a diagnostic and raise a beta support ticket?

It seems that some of the problems are related to people's network set-up. I won't have my permanent network set-up until Friday so I've not followed up my ticket yet.