It is 2022 right now, anyone else order a arc around the second week of January and have had their order shipped? I got a estimated ship date of 1/21 back when I ordered it, but all it says is order is placed and it’s backordered. Today is 2/3 already. It shows Backorder — Estimated to ship March 25,2022 on website for black color arc! Will I get my order soon tho? Thanks!
I also ordered the white color sub and the estimated ship date is 2/4. I don’t think they will ship it on that day.
Here are a few points. To begin, I'm not sure Sonos can provide particularly exact shipment dates for existing orders. I mean, your Arc is most likely on a ship off the shore. * How does Sonos know when that ship will arrive at a port and then be moved to a vehicle and delivered to their warehouse? Sure, they'd have a decent concept in normal circumstances, but I don't think that's the case right now.
Second, you're presuming that their systems have a method of changing the shipment date on each order that is presently backordered based on current product arrival assumptions. I doubt their systems are capable of doing so.
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
Mar 4 ship, still no change here.
Finally shipped - Feb 21 order date, Mar 4 Expected ship, Mar 29 Actual Ship date.
Mar 4 ship, still no change here.
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My cc charged on Friday and marked as preparing to ship
My status just changed from backordered to preparing to ship. Thinking this is a good sign. No charge on credit card yet though
Did you get the shipping status ??
yes my cc was charged and the items shipped today. finally looks like this ordeal is over
I switched to preparing to ship today. Original
ship date was March 4.
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My status just changed from backordered to preparing to ship. Thinking this is a good sign. No charge on credit card yet though
Did you get the shipping status ??
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Anyone got any good news ??
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My status just changed from backordered to preparing to ship. Thinking this is a good sign. No charge on credit card yet though
Good to hear that. , anyone else has seen update my eta was 03/04
My status just changed from backordered to preparing to ship. Thinking this is a good sign. No charge on credit card yet though
I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait
Hi Did you get any update ??
Twitter said “Hi there! Apologies for the delay. There has been a delay in receiving inventory. I'm trying to nail down a specific date of arrival for you from the team that's as accurate as possible. Thank you for your patience.”
Not helpful at all. I’ll email CEO next.
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I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait
Hi Did you get any update ??
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ceo email patrick.spence@sonos.com from support page ,
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Is there away ,we can get in touch with support on east coast ??, I don’t know French else I would have tired with that to test my luck to speak with NA support
Today I had the pleasure of speaking with Yuri. Same cookie cutter response with no next steps on how they plan to resolve this backlog.
She kind of keep saying they are repurposing USA inventory etc etc , I did ask to give a call back from supervisor
I asked for the same callback from supv. Was told it would take 2-3 business days. All this repurposing stuff * is them making stuff up. Those who do not have any visibility into fulfillment would definitely not have any leg in repurposing of inventory decision making.
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
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Today I had the pleasure of speaking with Yuri. Same cookie cutter response with no next steps on how they plan to resolve this backlog.
She kind of keep saying they are repurposing USA inventory etc etc , I did ask to give a call back from supervisor
Today I had the pleasure of speaking with Yuri. Same cookie cutter response with no next steps on how they plan to resolve this backlog.
Anyone has good news ??
nope. The lack of communication between developers, customer service reps and logistics is astonishing with this company. No one has any clue on inventory levels.
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Anyone has good news ??
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Looks like call center seems to be offshore somewhere in APAC and dont have any visibility than reading whats in online already :)
I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait
For me they didn’t offer any
if you dont have any discount with them just cancel your order and buy from costco.ca. Last I checked costco still had stock. Im tied to Sonos as well due to the initial discount offered on the products.
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I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait
For me they didn’t offer any
I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait
+1
I think the call centre is just messaging internally and escalating that Customer X called about their order etc. They don’t have much visibility, only the high level explanation that the warehouse in Canada is waiting on a large shipment to distribute to customers with backorders.
I am still waiting on a response from the Twitter team. I sent them a link to this thread though so hopefully they don’t give me boilerplate responses
I did call to reached my call to same customers service person - Yury , before even I did provide the order number it was again the same response back to me . I don’t have any further details
I think the call centre is just messaging internally and escalating that Customer X called about their order etc. They don’t have much visibility, only the high level explanation that the warehouse in Canada is waiting on a large shipment to distribute to customers with backorders.
I am still waiting on a response from the Twitter team. I sent them a link to this thread though so hopefully they don’t give me boilerplate responses
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