Why does my Sonos system turn itself on, playing a random song!?

Show first post

132 replies

But when I turn the TV on I don’t expect my Spotify music to spontaneously play in the rest of the house. The only input to the system I am making is autoplay for line in audio, somehow the auto ungroup function is also triggering playback to resume.


This is what happens upon autoplay/auto ungroup

So, neither case is applicable from your previous post. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Just tried it again with my Beam and same thing. Diagnostic is 1404966687, will try phone if no one here can give it a glance.

Userlevel 6
Badge +15

 Hi @ashleywntr, thanks for providing those diagnostics.

I’ve tested this on my own system and I have been able to replicate this behaviour - just to confirm, does this only occur if when the Beam is grouped, it is acting as the group coordinator? i.e. the Beam is the first room listed in the group?

It looks like when the Beam leaves the group, the stream is passed on to the next player and the stream gets unpaused - in any case I’ll pass this on to the tech leads to see if this is something they are aware of :)


[Edit - I have just heard back from the tech leads and we are aware of this issue - we’re currently working with Spotify to get it fixed, however I don’t have an ETA that I can share right now]

@Xander P thanks for taking a look, it’s great to hear it’s not just me!

It appears to be any ungrouping activity that causes it I.e. even when manually doing it in the app. Not sure if it only happens when I’m changing the group coordinator though, I’ll do some further testing.

I had this happen to me today but I have Apple Music and it started playing music on a grouped pair of sonos ones and a sonos move that were all grouped together previously… it started playing some random strange song on Apple Music at about 1:45am tonight. I submitted diagnostics number 763298157. Can someone please help or look in to this? This has never happened to me before so would like to know what happened!!

Userlevel 7
Badge +18

Hi @tangfj 

The playback was initiated by the Apple Music service, though I cannot tell you by which device - you’d need to check each device logged into the same Apple account.

I hope this helps.