Thanks for completely breaking £2000 worth of Sonos gear

So - the latest update is creating issues - still don't like this new app AT ALL but trying to make the best of it - now only my Ipad can see all the speakers.... my android phone and laptop can only see 3 of the speakers. I have restarted devices, re-set the router, everything off and on several times - still only see 3 speakers out of 8... diag 8054758 for the laptop seeing only 3 - hope you can fix this soon as it is making our very expensive system unusable!

Geoff Simmonds,

Reserving IP addresses would be a solution to your network problems, especially if your router is prone to crashing or reboots. Once you reserve an address, it will be assigned to one and only one device, no matter the state of the router. It is not that difficult a task, if you can setup a WiFi username and password, you can reserve IP addresses. List the make/model of your router and we can help you out.

As to rebooting Sonos devices remotely, there is an undocumented feature for that. Open a browser and type the following:

http://xxx.xxx.xxx.xxx:1400/reboot

Where xxx.xxx.xxx.xxx is the IP address of the Sonos device. You can get this IP at Settings->About My Sonos System on the Sonos app. But hopefully, if you reserve IP addresses, you won't have to use this too often.

I’ve seen it mentioned in the community that occasionally, some 'old' (stopped) Amazon Sessions on Sonos Room Speakers occasionally get stuck and appear to Alexa as though the music is still playing in that room, when in fact the music was stopped sometime ago... if this happens, it can be slightly annoying for several reasons...

One is when you start music playing in another separate room and try to go to the 'next track', Alexa will try to change the track in the other playing room with the stuck Amazon Session... or if you want to change volume or start music etc. in another room, Alexa says that music is streaming on another device and starts asking which room do you want? ... and you know full well that the other room is stopped and not playing music.

Anyhow, I’ve seen some people here, suggest powering off the speakers just in the room where the stuck Amazon Session persists, or even send the command http://xxx.xxx.xxx.xxx:1400/reboot to restart the room speakers, but that sometimes (in my experience) does not always clear the stuck Amazon session.

The best way I have found so far, to clear such a stuck session, is to start another Amazon Session in a completely separate room and then temporarily group the 'stuck room' with the latest playing session. Then stop the music and ungroup the two rooms... and the stuck Amazon Session will then completely disappear.

There maybe other solutions, but this method has worked 100% of the time for me and I thought it worth sharing here.

I have had just one stuck session today since recently upgrading to v8.1 and forgetting my smart home devices and disabling and reenabing the Sonos Skill in the Amazon App, and it may have been just a left over Amazon Session prior to that recent upgrade.

I hope this information on the beta voice control may prove useful to others who may encounter this issue ...and if it happens again, I will submit a further diagnostic.

The diagnostic on this occasion is 7977405

Hopefully the diagnostic will reveal something. It may yet turn out to be a hardware fault, and no amount of troubleshooting will help that.

It did, and it is. Looks like there's a problem with the wireless card on the PLAYBASE. Likely, the reboots from the update caused some network mayhem as whatever was allowing those PLAY:1s to connect wirelessly through another device stopped working right. You'll want to get that PLAYBASE replaced.

I'll pass the details for this on to the team and you'll be getting an email from them shortly to follow up.

Hello everyone

I ran a diagnostic and the confirmation number is 7970523.

John, I forgot about your suggestion regarding deleting the Wifi network login and password. The Surround was better, but still patchy. It's annoying because it seems OK for a couple of minutes then there will be a dropout or worse, a succession of really quick dropouts. It's got to the stage where if it's on, I'm constantly listening for them and not concentrating on what's on the gogglebox.

To clarify regarding satellitie wifi, I didn't mean to imply adding wireless access points. I don't care for those either, since they don't really expand your network, they just create multiple networks in your home. I was thinking along the lines of Netgear's Orbi and similar products, as they create one large network, not multiple.

Hi Geoff
You are not alone in the new update breaking also my system it took me a few hours
to get it to work again, like hard wireing one speaker to my router so they could find
the network, i only have 2 play 3 and one play 1 so not as big as your system.
I have seen that this update maybe a beta?
Hope you get it all working again, i have gone back to v 7.4 untill they get it sorted
with a workable sonos controller.

Latest update has completely broken our setup and we are VERY ANGRY.

The latest update has completely shafted our perfectly working setup around the flat. We have 2 play 5's in a stereo pair in the front room, 2 play 1s in the bedroom, a play 1 in the bathroom, a new soundbar in the family room with 2 1s in surround config, a play 3 on the kitchen worktop and 2 play 3s in the dining room.

WE HAVE SPENT A FORTUNE ON THIS SETUP AND JUST BECAUSE YOU WANTED TO HAWK SOME NEW USELESS ALEXA SPYWARE CRAP IN YOUR NEW SPEAKERS, OUR SYSTEM IS COMPLETELY BROKEN.

Half of our speakers no longer work and the ones that do occasionally work drop out constantly.

If this doesn't get sorted out very quickly, I will consider legal action and judging by the number of other complaints I have read, I won't be alone. I will never buy any more Sonos products again, and I will actively dissuade anybody I know from buying them. Good lord what a shambles.

Sort this out please. And also, while you're at it, please sort out the abomination that is the new app as well, it is awful. Who on Earth did you test it on? How can a company I used to like so much get it so wrong?

I know this is a basic approach but I would want to check that the devices are staying visible all of the time. I would open a few terminal/cmd windows on a connected computer and set pings running to each of the sonos devices. It would be interesting to know if they drop from the IP network at the same time as they disappear from your Sonos apps or stop streaming.

Then you have done everything you can. You really should submit that diagnostic and post number back here

Hi Ryan. One observation from re-reading one of Geoff's earlier posts is that he says the problematic Play:1s don't show up as devices on the router. Now, even though from a data point of view the bonded surrounds get their info from the Playbase, I would still expect them to have their own IP addresses and show up in the router. Or is that mistaken? If I were at home I could immediately check my own system, but I'm not.

Also, while I think to mention it, if you have at any point entered your home wifi details into Sonos (SSID and password) then you should delete them via Settings, Advanced Settings, Wireless Setup - I think you delete via the Reset button.

It is indeed. I was rather hoping we would see a mix though, as that would have given us something to attack. It does mean that you have absolutely no need for a Bridge or Boost.

On the surround speakers, have you tried removing them as surrounds, power cycling them, then re-adding as surrounds?