Question

Playbar and two Play.1 surround sound not working while watching tv

  • 2 December 2014
  • 82 replies
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82 replies

Lesli T
Userlevel 2
Badge +1
Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355

Can you check in the "About my Sonos" option in the Settings menu and see what audio format your TV is passing through? There is a chance that your TV is not passing through 5.1 sound.
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U
To me that means the playbar isn't sending any surround info to the Play:1's for what you are watching. 
It didn't seem to help when I plugged into CB, but I did get 5.1 when I plugged into apple TV. So any thoughts on how to get the CB, the Apple TV and the BR into the playbar?
U
Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355
TV is a very recent Sony.
U
To me that means the playbar isn't sending any surround info to the Play:1's for what you are watching. 
Any ideas?
Lesli T
Userlevel 2
Badge +1
Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355
Do you get the white noise when playing anything, including music? Or only when playing TV audio? 
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U
To me that means the playbar isn't sending any surround info to the Play:1's for what you are watching. 
It's a Samsung un60h6350
Chris
Userlevel 7
Badge +22
To me that means the playbar isn't sending any surround info to the Play:1's for what you are watching. 
So your TV isnt passing 5.1. What model is it?
Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
U
To me that means the playbar isn't sending any surround info to the Play:1's for what you are watching. 
Thanks for answering Chris. It says "Stereo". I tried it HBO and it's the same.
Chris
Userlevel 7
Badge +22
Have you checked to make sure no other wireless devices within about 10 ft. of the Play:1s (like a cordless phone).  I would call Sonos to look for interference issue if you can't find.
Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
U
Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355
White noise in the left Play 1 speaker. Very quiet (though better) sound in the right Play 1 speaker
Chris
Userlevel 7
Badge +22
Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355
what exactly are you experiencing
Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
U
Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355
Looks like I've got the same problem as Disco. How was that resolved ??
U
Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355
U
I'm having the same issue. My Soundbar works w/ /TV and music. The  Play:1's work when there is music, but no sound with TV. I've adjusted the surround volume and still nothing. I have a different  Play:1 in another room connected to my router. I've set the Sonos network channel as suggested.  Here is the Diagnostic number: 4409410
Lesli T
Userlevel 2
Badge +1
Just my surround Play 1s keep dropping out, sometimes one, sometimes both yet the sound bar keeps working
Thanks for getting back. It looks like you are experiencing some wireless interference. Let's try a few troubleshooting steps to help you out.
1. Change your wireless channel to channel 1
2. Check the Play:1 that is acting as the right rear. Is there anything around it that might be interfering with the wireless antenna? 
3. Unplug the ethernet cable that goes into the BRIDGE and replug into the ethernet port.
After these steps, if you are still experiencing dropping, please submit another diagnostic and reply here with the new confirmation number. 
Thanks so much, Lesli
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U
Just my Play 1s keep dropping out either one or sometimes both, yet the sound bar keeps working
U
Just my surround Play 1s keep dropping out, sometimes one, sometimes both yet the sound bar keeps working
Lesli T
Userlevel 2
Badge +1
Thanks Disco. Just replied to you above. 
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Lesli T
Userlevel 2
Badge +1
Hi Mike, 
Could you grab a diagnostic and reply here with the confirmation number?  I'd be happy to take a look. 
Thanks, Lesli
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S
Userlevel 2
After unplugging for 30 seconds, it still drops out on streaming both.radio and music (Napster), the latest diagnostic report no. 4218349
Just surround, playbar is fine.
Lesli T
Userlevel 2
Badge +1
Just to confirm...  only the surround speakers are dropping? Or the entire group?
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U
After unplugging for 30 seconds, it still drops out on streaming both.radio and music (Napster), the latest diagnostic report no. 4218349
Lesli T
Userlevel 2
Badge +1
Hi User 294946, 
Happy to help. Quick question, do they only drop when streaming radio? Or does it happen with all content?  For a super quick troubleshooting step, can you unplug each unit for about 30 seconds and then plug back in? After that, play some music. If the music drops again, can you take a new diagnostic and reply here with the number?
Thanks so much, Lesli
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U
I am experiencing a similar problem, whereby when streaming a radio stream my surround play 1s connected to a playbar keep erratically dropping out and then coming back seconds later. The problem seems to have developed in the last week . I have changed the wireless channel and removed and re-added the play 1s to the playbar surround group with no affect. All sonos components run off a sonos bridge. The diagnostic report is 4216009. Any clues as to what is going on?
S
Userlevel 2
Hi Lesli,

Diag no is:4215993

My system is a playbar with 2 x play 1s.  I have Sky HD running into the Sony TV which is outputing to the soundbar via the optical wire.  The speakers all work fine when I stream music but when the TV is on I have no surround sound - very frustrating!

Thank you,

Disco
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