playbar and comittment for DTS playback firmware upgrade

After all this time no DTS!!! ITS CRAZY, what will a DTS License cost for Sonos!
They have should listen to their customers from the beginning big mistake Sonos for not supporting DTS!
Maby I have to email CEO John MacFarlene everyday about this issue!!!!or maby wait I have a better Idea give me his phonenumber I will call him every morning!!! ITS TIME SONOS MUST WAKING UP!!!!
SUPPORT SONOS DTS SUPPORT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
https://www.youtube.com/watch?v=8F_NWAr2ux0


WAKE UP SONOS WAKE UP SONOS WAKE UP SONOS DTS SUPPORT
DTS SUPPORT


DTS!!!!!!!!

How can we get Sonos to reconsider this? Its not a cheap product and for most people who have...
TV using Smart apps like Netflix
SkyHD
BluRay
they have three sources and they have to choose which one gets 5.1 on their £1500 Surround sound! Madness. Maybe we should all email the CEO John MacFarlane?

Thanks for all the feedback everyone, I'll pass it on to the team for you. We're still monitoring the industry and trends but our decision not to include native DTS support remains. Few TVs have the ability to send a DTS signal from an HDMI source directly to the optical connection. In the few case where this is happens, the audio output settings on a BluRay/DVD player or game system can be set to PCM; allowing a stereo signal over HDMI to be passed through to the PLAYBAR from the TV.

In addition, some of these devices can convert that DTS signal to Dolby Digital 5.1 for surround sound. Examples of models capable of this are the Samsung BD-F6500, Samsung BD-F5900, and Samsung BD-F5700. You can find a lot of suggestions around the community, including a few in this thread.

If DTS support is paramount to your home cinema experience, the PLAYBAR may not be the right sound bar for your home.

@Kimchi10- we appreciate the dedication but updating every thread mentioning DTS is a bit counterproductive. If your PLAYBAR isn’t working out we’d love to talk to you further to see if we can help. I see you have an email incident started with our team already, they’ll be in touch soon.

I just got some sonos 2x play:1 kit speakers and want to get wireless surround but this playbar lack of input and format support surprise me
for a company like sonos. I will wait and see what second generation brings for soundbar.

I think Sonos is a decent wifi system and I probably use for music but please dont be hubris and listen to your customers need
I like Sonos to stick around and not fall into Jim Collins how the mighty fall
STAGE 1: HUBRIS BORN OF SUCCESS

I still remember Sony refuse to support MP3 and their walkman and music player was top notch at the time
then Apple came out with iPod and MP3 because that what the majority of user use for digital music
and the rest is history.

There are lessons to be learned for business not listening to their customers need

Another potential Sonos Soundbar and Sub sale LOST...

I've been happily using my Sonos system for it must be greater than 10 years without any issues at all (except the dreadful change in style and design of the iPad App).

So, when looking at a new TV I was happy to hear about Sonos having a soundbar and sub available...

However :
1. No DTS - possibly forgivable for a bargain bucket, bottom of the range piece of kit... but an utterly unfathomable decision for any quality home theatre product.

That alone is bad enough.. but reading about the optical output from TV issue, reveals further problems

2. (Very? ) many TV's do not pass through Surround sound info to their optical output - see here
http://www.cnet.com/news/20-tvs-tested-which-sets-can-pass-surround-sound-to-a-sound-bar/

so, no sale...

Instead I now have a Bowers & Wilkins Panorama 2.
Does it support DTS? - Of course it does.

Does it use the TV's optical out? - No, it does not.

Their original version back in 2010 (?), did use the TV optical out but they at least have learnt and "reviewed" the home theatre market.. now with version 2, it has 3 HDMI inputs and 1 HDMI output (with ARC, so audio can be passed back from the TV on the same cable) which goes to the TV. There is also an aux/optical input.

So - my cable connection is HDMI 1 input to the Panorama 2 sounder, HDMI 2 is my Minix Neo X8-h which takes care of my Plex client for streaming all my shows and movies from my Synology NAS, HDMI 3 is spare - and my Sonos Connect is plugged in via optical to the soundbar.

(there's a phono connection on the Panorama2 for any active Sub if you want to add one).

While a lot of tv's don't support or output dts, but they WILL pass-through dts. In my case, I have an extensive library of blu-rays on my home server, and they all play in their native formats. So when I get a file that has dts, I need to manually re-encode the file to remove the dts, often at the expense of multi channel audio.

I love my sonos products, but the lack of dts support just negates any and all 'ease of use' gained from having sonos. There are so many hoops to jump through to properly play my media through the playbar.

I, like many others, feel cheated.

Please reconsider your decision on DTS, All Samsung TV's from at least 2012 now have a firmware update that now has DTS Neo support via Optical.
Samsung has 30% market share. That's a lot of TV's that now support DTS.

I think most people understand that this is an additional cost, but I get the feeling you have some good margin in the product. This is obviously the biggest issue on the forums so please stop thinking technically and think about how this is affecting your brand and eventually your future growth and market share with so many other vendors’ eagerly developing similar, but currently inferior technology.

Please reconsider... and oh by the way, please support Spotify connect - It’s really cool.

Are we talking here Sonos not wanting to add the dts support as it would be admitting to their competitors? It seems dts is licensing “sonos” like technology to other manufactures http://listen.dts.com/pages/play-fi Do we have management involved in the decision of not to implement it as it goes against company strategy or legal barriers

So for every person on here talking about SONOSs marketing of being a home Threatre system. Would you then agree that the majority of sound bars shouldn't claim to be anything but 2.1?! I mean seriously a single Soundbar even though it can decode the 5.1, two of the channels are surrounds.
Hopefully the samsung will continue to do DTS to dd, or maybe Dolby digital will become the standard for ultra HD Blu-ray's.

So for every person on here talking about SONOSs marketing of being a home Threatre system. Would you then agree that the majority of sound bars shouldn't claim to be anything but 2.1?! I mean seriously a single Soundbar even though it can decode the 5.1, two of the channels are surrounds.
I use my Xbox to decode DTS to DD which passes through the TV, but looking to get the ultra HD Blu-Ray at the back end of this year. My concern is if these are able to decode DTS to dd too or am I going to be stuck with a faux 5.1 sound.

So for every person on here talking about SONOSs marketing of being a home Threatre system. Would you then agree that the majority of sound bars shouldn't claim to be anything but 2.1?! I mean seriously a single Soundbar even though it can decode the 5.1, two of the channels are surrounds.
Any soundbar with sub that has enough speakers to have 5 separate discrete channels, that does Dolby AND DTS, can correctly claim 5.1. There is no issue there. Side firing drivers for the surround channels can have a decent effect in creating virtual surround. Have a look at the Yamaha YSP soundbars, they do this brilliantly. The problem lies in the decoding. Most of these soundbars , even the cheap ones, actually have HDMI ins, so the audio gets decoded in the soundbar. Dolby, DTS, it's not even an up-sell for other brands; it's just expected to be there. It's such a standard spec. The PLAYBAR on its own is equipped to output 5.0. The two catches are of course the TV has to pass the audio, which most TVs don't, and even if it does, the source has to be Dolby, which eliminates most blu-rays of the past few years. No inputs on the PLAYBAR. Such a simple feature, but overlooked. Even ONE hdmi in would have made a difference. So instead you get 2.0 out of the playbar, mixed to a fake 5.1. Same thing with the added play 1s, they won't make a difference to the audio, as the majority of content and sources will be 2.0 mixed to a fake / virtual 5.1. So technically, despite the price for buying into a complete HT system, Sonos is one of the few that should NOT be able to make the claim.

Very simply sonos should not market their product as a hifi home theater if its not going to support the better formats, in fact should not market it as a home theater system at all if there is no plan to change. "Gee why are people upset that we don't and refuse to support DTS" ... "Sir maybe its because we marketed it that way". Thanks for wasting my 1300$ ... Hopefully I can get most of it back on eBay or something...