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jamrolu
Trending Lyricist I
April 22, 2020

Hi @jamrolu, the team did a thorough investigation, and has some more under way. The biggest thing identified is that a bug sometimes causes the Move to turn itself on when it’s off, this of course affects battery life tests because the unit will go from “off” to “standby” which will cause it to drain much faster. It doesn’t happen all the time, or to all units, and it’s software, not hardware. The team is investigating a resolution now.

Thanks @Ryan S - very clear!

    Wacstar
    Lyricist I
    May 20, 2020

    Just want to make a record that I’m having the same issue. I’m going to keep it for now and am trusting that Sonos will resolve the issue as they say it’s software related. 

      kenlim
      Lyricist I
      June 5, 2020

      Same issue here, 10 days completely powered down, not in standby, and battery drops to 50% from a full charge. Any fix for this battery drain?

      sam_full_er
      Lyricist I
      June 8, 2020

      I’m experiencing the same disappointment.  Purchased my Move three weeks ago and have taken it through all sorts of discharge tests.  It consistently (not randomly) turns itself on when off (long off), discharges over 50% overnight in standby with mic off, etc.  I want to like this thing and recommend it but these battery issues are complete deal breakers, Sonos.  What’s the latest on a software fix? 

        buddyrich33
        Renowned Enthusiast I
        June 10, 2020

        Anyone do a test with new S2 (12.0) fw?

        jamrolu
        Trending Lyricist I
        June 10, 2020

        Hey @Ryan S - was this fixed in 12.0/S2?

        thanks!

        buddyrich33
        Renowned Enthusiast I
        June 11, 2020

        So 5 mins after I published my question, I turned off my Move (that is on 12.0/S2 ) via a 5 second push.  It was at 100%.

         

        Just turned it on today (it was still offline in the app)→ sitting at 97%.  Ive turned it off again and will update tomorrow.

          jamrolu
          Trending Lyricist I
          June 11, 2020

          Sounds promising 🤞🏼

          buddyrich33
          Renowned Enthusiast I
          June 11, 2020

          One thing to note → I didn’t use the Sonos app for anything yesterday, just checked a couple time to see if the Move was still offline.  I mention that as some people think the remote app might be doing some sort of WOL when used.  For me I always saw the Move as Offline

           

          I don’t have an overly excessive Sonos setup as some do, I only have 3 zones, my basement (A Beam-two symfonisk bookshelfs and a sub) used for TV via HDMI most times not music….  and an AMP hooked up to floorstanders.  The Move is my 3rd zone.  I also don’t use Sonosnet → no boost and nothing is hardwired → everything is Wifi.  It bears mentioning as it could make a difference.

           

           

          buddyrich33
          Renowned Enthusiast I
          June 12, 2020

          Day 2 - 92%.  I did play some music on my home theatre setup via the app but the move was left off and showed as offline in the app at the time but a 5% drop in one day is a bigger drop than I would expect for something that is supposed to be off.  Li-Ion/Li-Po batteries aren’t supposed to discharge that much in one evening so something is going on.  Li-ion is closer to 10% a month self-discharge.

           

          I’ll probably want to use my Move this weekend but I will at least run the test for another day.

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