Sonos Roam - Stuck In Sleep Mode

  • 4 January 2023
  • 26 replies

My sonos roam is stuck in sleep mode, the app is alerting me to press any button - and even when I do it does not leave sleep mode.  It also will not respond to me holding the power button for 5+ seconds.

The device is stating that the battery is fully charged and the device is plugged in - however, when I unplug the Roam, I am unable to turn it on.


Is this a battery issue, or a true sleep issue?  I have owned the roam for less than a year.


Best answer by Ken_Griffiths 8 January 2023, 03:37

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26 replies

It is possible to check the Roams battery via the web interface - goto this address using a web browser and see if all looks okay:

http://[iP Address of Roam]:1400/status/batterystatus

If the Battery/LED/Sleep issue persists, then try this…

  • Whist ‘off’ it’s charger (that’s important) with the device powered ‘on’- press and hold the rear power-button. The Roam will power itself off after approx. 5-6 seconds, but do not let go the button, keep it pressed for about another 15+ seconds until you see the front top status LED (near Sonos logo) light-up and glow white and then place the Roam back on its USB-C charger (5V/2A (10W) PD power output minimum charge level) and leave it until it’s fully charged (check via the web interface) - when it’s reached 100% it should then be okay after that.🤞
  • Note you may need to repeat the above steps, if there is no sign of the device working after being put back on its charger, but wait for 30-40 minutes before taking it off the charger to try again.

Hope that assists.

This worked.