I read the whole thing:
charge it
hold the button on the back for 12-15 seconds
This doesn’t work.
When I am charging it, the orange light is indicated on the front of the speaker
Best answer by ctweichmann
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Roam Won't Turn On... I've tried the "hold the button for 12 sec"
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Saying not using a PD charger or a charger with a higher capacity than Roam requirements can cause damage is scaremongering and not true (except that it could be said ‘any’ charger could be faulty and cause ‘damage’) - yet you said both. Contrary to what you say above, I never suggested asking if a PD charger was being used was scaremongering, that’s a silly twist of words to suit.
I’m not ‘reading’ into anything - the other aspects were responding to points you wrongly made imho - especially the irrelevant Google, Apple assertions etc. to justify PD when Sonos has no need of it.
Saying not using a PD charger or a charger with a higher capacity than Roam requirements can cause damage is scaremongering and not true (except that it could be said ‘any’ charger could be faulty and cause ‘damage’) - yet you said both. Contrary to what you say above, I never suggested asking if a PD charger was being used was scaremongering, that’s a silly twist of words to suit.
No - it’s merely a case that a PD certified charger from version 1.0 to 3.1 will work to charge the Roam - The 5v (@ 3A) is one of its dedicated voltages, (now upto a 240w capacity in the latest version) - so it should work - that’s the point. It’s not a twist at all.
I’m not ‘reading’ into anything - the other aspects were responding to points you wrongly made imho - especially the irrelevant Google, Apple assertions etc. to justify PD when Sonos has no need of it.
Yes although what I said is true, it is perhaps irrelevant and off topic in relation to the thread… but the justification is that a PD certified charger should work in every case to charge the Roam, unless of course it just happened to have a fault, or the cable is faulty. The discussion here though is pointless, as the charger being used was the proprietary Sonos charger anyway.🤷♂️ A good alternative however, is to still use a PD certified charger as it ‘will’ work in its place. There are other chargers that may not.
similar issues here, on multiple roams unfortunately, both times ~13 months after purchase, so 1 month after warranty. The first time Sonos was kind enough to replace out of warranty, but not this time. I’ll try to replace the battery myself to see if that does anything. Very unfortunate that there’s so many issues with the Roam, and that Sonos refuses to help fix these. Doubly so because they made the right moves with the Move- user-replaceable battery that they sell on the site, and seemingly pretty durable because I’ve had my Move for years and haven’t had any issues. But now 2 of my 3 Roams have broken Just out of their paltry 1 year warranty.
A very, very sad move coming from a company that positions itself as environmentally-friendly with its sustainable packaging, ota updates to speakers, etc. Selling $200 speakers that break after 13 months is absolutely abysmal, and is a rare misstep from this company.. I have over 20 sonos speakers around the house, and generally have great experiences with all but my Roams. unfortunately, the Roam is the only small, battery-powered speaker they have. In fact it’s the only thing small enough regardless of battery for me to justify putting in the bathroom.
Providing an update. This is what Sonos support will tell you about this issue. “I'm afraid that according to the information from our system, your Sonos Roam is out of warranty since MM/DD/YYYY. For this replacement, we can offer a 30% discount on the replacement unit since it is outside the warranty period. You will need to send your unit back to us, and we'll be sending you a coupon code you can use on sonos.com to get a product or set of speakers. Please, let me know if you want to proceed with this process. It will be a pleasure to help you.” So basically, it’s a product that dies with a poor quality power issue. Don’t buy the Roam. Other speakers are good, but stay away from the Roam.
Thanks for this. Was my experience also. I have gone ahead and bought a replacement battery and am going to try to fix it myself, it looks simple enough to do. I refuse to give Sonos more money for a faulty product. This product issue has really soured my opinion of the company.
Same issue for me. Unit just died for no apparent reason. Noticed no lights were on when it was on the charging base so tried to turn it on. No response. Read a lot of the troubleshooting steps in this forum and none of them resulted in any response. I did plug it into a 5V/3A PD charger overnight. When plugged into that charger the orange light on the bottom came on (and stayed lit) so I was hopeful. But still no response to any power button presses after a night of charging.
Just chatted with support and they said the unit is not salvageable and offered 30% discount on another product.
See lots of other threads on here about similar issues. Seems like the Roam might have a major flaw. If that’s the case, it’s disappointing that Sonos is apparently not standing behind this one. 30% discount is not an adequate response.
Userlevel 7
+16
Thx for feedback…
Batteries often are causing problems becaue Sonos depends on the manufacturers quality control.
But as you can see Sonos support is great and i‘m sure Roam will stay your favorite one. 😉
Just want to add my name to the list of people experiencing dead Roam. For what its worth, mine was portable in name only, was used as a kitchen speaker 90% of the time, sat on the charging base. Seems my better half moved it and put it back on the base upside down leading to power drain and now it’s dead.
My soundfreaq Sound Kick has been left uncharged for a couple of years and fired right up when plugged in, was a fraction of the cost of the Roam. This is undoubtedly a quality control issue that Sonos are hoping to ignore. They should repair/ replace every single one of these IMO.
The same thing happened to mine. Dead. I got the same message from Support. I complained that it was just over a year old and they sent me a new one instead of the 30%. The new one lasted one day.
I will never buy a Sonos again. I bet it was the firmware update. Great way to force obsolescence.
The same thing happened to mine. Dead. I got the same message from Support. I complained that it was just over a year old and they sent me a new one instead of the 30%. The new one lasted one day.
I will never buy a Sonos again. I bet it was the firmware update. Great way to force obsolescence.
So what happened to the replacement Roam that lasted one day? It would certainly have been within warranty, as a band new device - even refurbished products carry a Sonos warranty.
Thanks for the reply Ken. It’s simply not been my experience. I’ve tried to charge my roam now on several PD certified charges and frankly it’s dead, I get an orange light and no combination of button presses and charge time makes a difference.
judging by the multitude of threads on several websites on this topic I’d say you should feel blessed you haven’t had an issue.
And FWIW I’ve not had one minutes issue with my Move. Like you I’ve left mine outside and it’s been bulletproof. My Roam is faulty. I’ve no doubt about it.
Clearly I (or many other users here) cannot rule out a fault with any Sonos product as we don’t have the tools, or access, to check such things… that’s an issue you would need to take-up with Sonos Support etc.
My post here earlier, is based on the experience the Wife and I have had with our Roams, but just to add my grandson has a Roam too and he’s not had any issues. Statistically, I’m sure some small percentage, of the many hundreds/thousands of Roams sold maybe faulty, but that’s where the warranty cover (or extended warranty cover) comes into play.
Many of our home electrical devices are covered for Five years here anyway, as I’ve been ‘bitten’ in the distant-past with a Bang & Olufsen TV that failed shortly out of warranty - so I tend to shell-out a little extra cash these days, for that extra peace of mind… if the Roam is within warranty, then speak with Support via their usual LINK.
I’m experiencing this too. Odd because I have a play one and that still works to this day but the room I’ve had for 18 months and now it’s dead. It’s usually charged in acts as a group speaker in the house but I decide to take it with me to New York and it never had enough power. Once I unplugged it it was really weird it was working fine when I left, I was just listening to music surround sound and then like five hours later after packing and it stopped working and has not been charging since like the light came on the white light came on once or twice but as soon as I take it off, it has not come back on. Does bums me out because I was going to get my family one but not if it’s going to be a waste of money.
I’m experiencing this too. Odd because I have a play one and that still works to this day but the room I’ve had for 18 months and now it’s dead. It’s usually charged in acts as a group speaker in the house but I decide to take it with me to New York and it never had enough power. Once I unplugged it it was really weird it was working fine when I left, I was just listening to music surround sound and then like five hours later after packing and it stopped working and has not been charging since like the light came on the white light came on once or twice but as soon as I take it off, it has not come back on. Does bums me out because I was going to get my family one but not if it’s going to be a waste of money.
Which charger have you been using to charge the Roam - is it PD certified, is it a USB, or a Qi charger and what’s its power output Amps/Volts?
It’s been on usb port charger and plug from Sonos. As I stated it was charged and working fine 9/23. The Sonos qi charger died a month ago. It’s been on USB with a 30w plug for 48hrs. The red light on. White light was on and blinking for a bit yesterday then I tried to turn it on and has not coke back on.
It’s been on usb port charger and plug from Sonos. As I stated it was charged and working fine 9/23. The Sonos qi charger died a month ago. It’s been on USB with a 30w plug for 48hrs. The red light on. White light was on and blinking for a bit yesterday then I tried to turn it on and has not coke back on.
Can you perhaps post/attach an image from the power adapter(s) you have been using, showing their actual power-output in terms of Amps x Voltage (Watts). It maybe handy to check/ensure they are actually compatible. Note if using a non-certified PD charger, or the cable supplied, it ‘may’ cause damage to a device in some instances, as the output power could spike etc. See this link:
https://www.makeuseof.com/tag/usb-pd-power-delivery-charger/
Userlevel 7
+16
Very interesting… seems that the initial charging power has to be higher if the battery is drained very deep.
I usually charge my Roam with the original Sonos wireless charger for Roam. But each time the battery is drained to 0% putting Roam onto the wireless charger doesn’t start charging. The LED shows nothing… even after waiting for about 10 minutes.
If I connect Roam via USB C the LED immediately shows charging status and the battery is charging.
After about 2 minutes Roam powers on automatically.
There is no Sonos recommendation of needing to use a PD charger so should not be relevant. PD may give better results but any charger giving 10W or more (5V, 2A) should be fine.
There is no Sonos recommendation of needing to use a PD charger so should not be relevant. PD may give better results but any charger giving 10W or more (5V, 2A) should be fine.
The PD certification is just a desired ‘standard’ to use, as outlined in that article I linked to earlier - I would not otherwise personally recommend using a power adapter that can perhaps exceed the maximum power stated on the bottom of the Roam 3A x 5V (15 watts) because if the non-certified charger does (ever) spike and exceed that limit, it may cause some damage to the speaker. The PD chargers are designed to prevent that from happening and can go upto 240W and be used safely with all sorts of devices. See their various power outputs for compatibility with the Sonos Roam.
If the USB_C charger is not PD certified (all my own USB chargers are) - and a device connected to it perhaps had power failure issues. I would be concerned to the extent that I would never personally use that charger in my Home again.
My PD certified chargers are capable of charging two Sonos Move speakers at the same time, for example, or just a single Roam etc.
It sometimes ‘may’ possibly be the charger that can cause problems with the connected device, so I would not overlook that as perhaps being a cause of the problem in some cases.
it’s the charger that comes from SONOS and the cord I’ve stated this. Regardless it’s not working. The same cord and plug 🔌 aren’t working that worked fine last week!
it’s the charger that comes from SONOS and the cord I’ve stated this. Regardless it’s not working. The same cord and plug 🔌 aren’t working that worked fine last week!
I would perhaps go onto contact Sonos Customer Support and see if they can assist. Here is the usual link to get in touch with them:
Posting this in case anyone stumbles across this thread with the same issue.
I chose to buy a replacement battery off Amazon and some cheap tools. Took about 45 mins following a YouTube Teardown video of the Sonos Roam (look for Shaks Hacks) but I was able to swap out the battery and it jumped back to life.
Been two days. It’s working perfectly and has been able to be topped up on charge. I’ve zero experience or skill in doing this kind of thing, I’m happy to have fixed my Roam vs create more landfill.
PD may a preferred standard from your personal point of view Ken but Sonos makes no distinction or recommendation and the one they sell is not PD either.
Quoting scare articles such as the one linked to is not right for me and, dodgy Chinese fake chargers aside, there should be no issue whatsoever in using other non-PD chargers - such as the one Sonos themselves or pretty much any other phone company supply - as long as the minimum specifications are met. Issues with Roams are highly unlikely to be related to the use of non-PD chargers.
I would not otherwise personally recommend using a power adapter that can perhaps exceed the maximum power stated on the bottom of the Roam 3A x 5V (15 watts) because if the non-certified charger does (ever) spike and exceed that limit, it may cause some damage to the speaker. The PD chargers are designed to prevent that from happening...
Sonos themselves (rightly) have no issue at all with using chargers above the spec required by the Roam and explicitly state there is no issue with using them. ‘Any’ charger can have an issue but equally, reputedly branded non-PD ones also have circuitry to protect against such instances.
The vast majority of people use USB chargers they have from old devices or use the one that comes with a device. PD is (hopefully) the future but totally not an issue without it.
@sjw
The Sonos Roam charger is LPS (limited power supply) and its power output is 2.1A x 5V (10.5 Watts only) well within the 15W limit shown on the base of the Roam. It’s designed for use with the Roam, unlike PD chargers that are for use with different devices and different power outputs - That said, I did not realise, earlier in this thread, that
I just had the same issue, but it just is came back to life when I double charged it. What is mean is putting it on a generic qi charger and also plugged in the USB c. The orange light came on. Than after 5 mins it fired up. State of charge was low.
May be give this a try.
If I remember properly, the orange light indicates the Roam hasn’t been set up all the way, or isn’t making connection to your network. You may want to check here. It’s also possible that it’s not charging all the way, what is the voltage and amperage on your charger, and what method are you using, direct USB connection, or the charging base? How are trying to connect, via the Sonos app, or Bluetooth?
Userlevel 2
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I had it on the charging base when I left last week for my trip. I used it before I left on Bluetooth and WiFi.
the app said it was disconnected.
no clue how to check voltage or amperage. I have tried it with a wall plug. I have tried it with a brick charger.
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