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Roam Won't Turn On... I've tried the "hold the button for 12 sec"


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I read the whole thing:

 

charge it

hold the button on the back for 12-15 seconds

 

This doesn’t work. 

 

When I am charging it, the orange light is indicated on the front of the speaker

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Best answer by ctweichmann 5 January 2023, 19:16

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i was one of the early adopters with getting it shortly after launch, so definitely over 12 months ago and find it great for when I’m in the garage or garden.
 

Just for balance, I’ve had a similar issue where it would not turn on, would not reset. I couldn’t even get lights tk come on when charging. I have tried charging with the Sonos Wireless charger and also the USB. Nothing.

After spending a bit of time on a call to Sonos Technical they are sending me a replacement. I’m sorry that others have not had this experience, but just wanted to add balance for anybody else that finds this on Google (like I did) and to highlight, it’s always worth making the call to CS yourself, despite any negative experiences of others

Same issue here. Roam is dead after 18 months. Out of warranty. Way too short a life for a product like this. 

 

Orange light when charging with cord. Unable to reset or turn on/off. 

Tried resetting by holding the power button for 12 seconds and then hitting the power on for 2 seconds, no luck. Then I tried resetting by holding the power button for 12 seconds and then I plugged the power USB-C cord in and then hitting the power button for 2 seconds, no luck. Then I tried holding the power button for 12 seconds and then I plugged the  USB-C cord in using a stronger Anker USB C 736 Chargerand then hitting the power button for 2 seconds, no luck. Then I tried holding the power button for 12 seconds and then I plugged the  USB-C cord in using a stronger Anker USB C 736 Charger and also set the roam on the Qi (wireless) charger and hit the power button for 2 seconds, SUCCESS, the white light finally came on. The app then told me it need an update, which I did and I am so glad this worked, Try using the double charging method, it seemed to make it work. Hope this helps!

Same issue here. Roam is dead after 18 months. Out of warranty. Way too short a life for a product like this. 

 

Orange light when charging with cord. Unable to reset or turn on/off. 


I also just started having this same exact issue.  It has sat on its wireless base since I got it and now it won’t turn on at all.   I only get the orange light while charging. 

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This is wierd, I've just been away for a week and the Roam (which I've had for about 18 months also) won't turn on. It was working fine before I left. The orange light is indicated as I have tried charging with USB-C but does not respond when I try to turn it on.

Maybe the battery has drained deeply…

You can try the following steps:

Make sure Roam is connected via usb c to power device with at least 10W. Let it charge for some ours…

Try to turn it on or to make a forced restart (golding power button for about 13 seconds. 
Last chace would be a factory reset. 
If nothing is successful reach out for the support team. 

Reporting same issue. Roam no longer charges or powers on. The orange light stays on when plugged in to the charger but is not responsive to the power button for powering on or resetting. Light does not come on at all unless plugged in to USB-C charger. Will try contacting support to see what happens. This is disappointing given how many Sonos products I have purchased and invested in. I have bought a Five, Sub, Arc, 2 Play 1’s, Beam, 2 Moves, Era 300, and 1 Roam that is a paper weight now.

Same issue here. Couldn’t agree more with all of your disappointment with this product.

I also own several other SONOS speakers and never experienced an issue. Roam is clearly a faulty product.

Providing an update. This is what Sonos support will tell you about this issue. “I'm afraid that according to the information from our system, your Sonos Roam is out of warranty since MM/DD/YYYY. For this replacement, we can offer a 30% discount on the replacement unit since it is outside the warranty period. You will need to send your unit back to us, and we'll be sending you a coupon code you can use on sonos.com to get a product or set of speakers. Please, let me know if you want to proceed with this process. It will be a pleasure to help you.” So basically, it’s a product that dies with a poor quality power issue. Don’t buy the Roam. Other speakers are good, but stay away from the Roam.

This is wierd, I've just been away for a week and the Roam (which I've had for about 18 months also) won't turn on. It was working fine before I left. The orange light is indicated as I have tried charging with USB-C but does not respond when I try to turn it on.

Maybe the battery has drained deeply…

You can try the following steps:

Make sure Roam is connected via usb c to power device with at least 10W. Let it charge for some ours…

Try to turn it on or to make a forced restart (golding power button for about 13 seconds. 
Last chace would be a factory reset. 
If nothing is successful reach out for the support team. 

Hi,

It’s on it’s way back to the support centre in Poland - did not charge at all. 

Was my favourite Sonos device as well.

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sadly, the roam has died… and unfortunately, Sonos doesn’t stand behind its products more than a year. so this will become eWaste on our planet. huge disappointment with this. Now I am stuck with a $50 charging base that I can’t use. 

 

/s It’s good to see Sonos is standing behind their mission: “Help the world listen better.”

Just want to add my name to the list of people experiencing dead Roam. For what its worth, mine was portable in name only, was used as a kitchen speaker 90% of the time, sat on the charging base. Seems my better half moved it and put it back on the base upside down leading to power drain and now it’s dead.

 

My soundfreaq Sound Kick has been left uncharged for a couple of years and fired right up when plugged in, was a fraction of the cost of the Roam. This is undoubtedly a quality control issue that Sonos are hoping to ignore. They should repair/ replace every single one of these IMO.

A Roam can be off its charger for many weeks and will fire back up straight away when connected to a PD certified charger - had you perhaps switched off its ‘battery saver’ feature, which is designed to power off the device completely after 30 minutes of inactivity?

The Wife and I have each had a Roam since they first launched a couple of years ago and not seen any issues with their batteries - they still provide all-day playback from a single charge and will charge back to 100% in under 2hrs 30mins. We also have two of the larger Sonos ‘Move’ speakers (had those about 3-4 years and their batteries have stayed working fine too.

I’ve left those bigger speakers in the Garden overnight having played them all afternoon/evening and they always immediately spring back to life when placed on their charger loop. The Sonos  ‘battery saver’ feature has always worked well for our devices.

Note: We do only ever use the Sonos provided, or PD-certified, chargers with our products, so maybe that’s a factor here too - I’ve not seen many users mention that they returned their Sonos charger along with their Roam to Sonos, so I’m wondering if the charger used perhaps was not an official product and maybe also not PD-certified, in some cases.., just as a thought🤔?

Thanks for the reply Ken. It’s simply not been my experience. I’ve tried to charge my roam now on several PD certified charges and frankly it’s dead, I get an orange light and no combination of button presses and charge time makes a difference. 
 

judging by the multitude of threads on several websites on this topic I’d say you should feel blessed you haven’t had an issue. 
 

And FWIW I’ve not had one minutes issue with my Move. Like you I’ve left mine outside and it’s been bulletproof. My Roam is faulty. I’ve no doubt about it. 

Thanks for the reply Ken. It’s simply not been my experience. I’ve tried to charge my roam now on several PD certified charges and frankly it’s dead, I get an orange light and no combination of button presses and charge time makes a difference. 
 

judging by the multitude of threads on several websites on this topic I’d say you should feel blessed you haven’t had an issue. 
 

And FWIW I’ve not had one minutes issue with my Move. Like you I’ve left mine outside and it’s been bulletproof. My Roam is faulty. I’ve no doubt about it. 

Clearly I (or many other users here) cannot rule out a fault with any Sonos product as we don’t have the tools, or access, to check such things… that’s an issue you would need to take-up with Sonos Support etc.

My post here earlier, is based on the experience the Wife and I have had with our Roams, but just to add my grandson has a Roam too and he’s not had any issues. Statistically, I’m sure some small percentage, of the many hundreds/thousands of Roams sold maybe faulty, but that’s where the warranty cover (or extended warranty cover) comes into play.

Many of our home electrical devices are covered for Five years here anyway, as I’ve been ‘bitten’ in the distant-past with a Bang & Olufsen TV that failed shortly out of warranty - so I tend to shell-out a little extra cash these days, for that extra peace of mind… if the Roam is within warranty, then speak with Support via their usual LINK.

Posting this in case anyone stumbles across this thread with the same issue. 
 

I chose to buy a replacement battery off Amazon and some cheap tools. Took about 45 mins following a YouTube Teardown video of the Sonos Roam (look for Shaks Hacks) but I was able to swap out the battery and it jumped back to life. 
 

Been two days. It’s working perfectly and has been able to be topped up on charge. I’ve zero experience or skill in doing this kind of thing, I’m happy to have fixed my Roam vs create more landfill. 

Best bet would be to call Sonos Support directly to discuss it. If there’s some sort of hardware failure, there isn’t anything this community can do. 

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Oh dang it. I clicked the check mark to indicate I did that. This hasn't been answered. 
 

I am using a stronger charger to try that
 

I called and waited on hold for 45 min. They suggested the charger

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There isn't a way to unmark this as answered? This website is so frustrating

This is wierd, I've just been away for a week and the Roam (which I've had for about 18 months also) won't turn on. It was working fine before I left. The orange light is indicated as I have tried charging with USB-C but does not respond when I try to turn it on.

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Oh dang it. I clicked the check mark to indicate I did that. This hasn't been answered. 
 

I am using a stronger charger to try that
 

I called and waited on hold for 45 min. They suggested the charger

Is the charger PD certified and if so, what is the power output (Volts x Amps?). If not sure, maybe post a screenshot of the charger info. printed on the device. You ideally need at least 5v x 2A = 10watts to get the Roam going. I personally tend to use 5v x 3A = 15 watts.

I was using the cord they gave me. Then I got the wireless dock. I have been using that for 11 months with no issue. 

I am now trying to charge it plugged in with a 5v2a setup 

Hi @Ken_Griffiths , I’m not sure why you keep mentioning PD chargers though,

I mentioned PD chargers here, because some proprietary chargers may not work with the Roam, they may even cause damage in some instances, whereas a PD charger is much more universal and designed to work with devices, like the Roam.

It is the standard adopted by Google, Apple. Amazon, Microsoft etc. In fact Google will not now certify any Android tablet, or mobile product for use with Google services if its charger is not PD certified. Furthermore  some older Apple 5v x 1A mobile device chargers will not be seen to charge a Roam as their power output is simply too low. 

I was using the cord they gave me. Then I got the wireless dock. I have been using that for 11 months with no issue. 

I am now trying to charge it plugged in with a 5v2a setup 

The USB-C cord is probably irrelevant. The Qi (wireless) charger is never going to be as effective as charging via USB-C - I think its maximum is 5w. I would just ensure the charger you are using is PD certified, as if not, you might otherwise get a spike in the power-output that can damage the Roam and that would likely stop it charging altogether.

Adding my name to the list of people who had a Roam die like this.

I read the whole thing:

 

charge it

hold the button on the back for 12-15 seconds

 

This doesn’t work.

 

When I am charging it, the orange light is indicated on the front of the speaker

If your Roam device won't turn on even after holding the button for 12 seconds, there may be a few things you can try to troubleshoot the issue:

  1. Check the battery level: Make sure the device is charged and the battery is not drained. Try charging the device for a few minutes and then attempt to turn it on again.

  2. Reset the device: Sometimes a device reset can fix the issue. Press and hold the button for about 30 seconds to perform a hard reset. Then try turning it on again.

  3. Contact customer support: If the above steps don't work, you can contact Roam's customer support for assistance. They may have additional troubleshooting steps or recommend sending in the device for repair or replacement.

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Which proprietary chargers may not work or cause damage as the latter especially is a potentially serious issue?  They will all supply a minimum of 5V as per USB spec and the Roam should draw what is needed.  Nowhere does Sonos mention or even suggest the use of PD chargers which is specifically what we’re discussing.  If they had any concerns or recommendations, they would detail them.  In fact, as above, they have explicitly stated there is no issue with higher rated chargers so I don’t think unnecessary scaremongering regarding the use of non-PD chargers is at all helpful.

As far as Roam is concerned, there is nothing at all ‘more universal’ in a PD charger as it’s not at all interested in chargers that can deliver 20+V.

What do you mean by PD is the standard adopted by “Google, Apple. Amazon, Microsoft etc.”?  Simply that they (and every other USB device there is?) can use them?  Their devices can use it because PD supports a multitude of charging rates - but so do other chargers and they can be used just fine too if they meet the minimum spec.  Maybe you are confusing cause and effect?

Can you show me something saying Google won’t certify products without their chargers using PD?  Most devices (Google’s included!) don’t even come with a charger so how can they insist the charger needs to be PD certified if it doesn’t exist?  Google released their own Pixel 8 phone a couple of days ago -  where do they mandate this as their newly released phone that also doesn’t come with a charger (like most others) charges just fine with a normal, non-PD charger?  Including their own previous gen non-PD charger that was for the Pixel 7 - as everyone would expect!  It will just be slower.

Why is it relevant that an older Apple charger of 5V x 1A will not bee seen to charge a Roam - it is below the recommended supply written by Sonos.  From Sonos: “While Roam is capable of charging with a 5V/1.5A (7.5W) USB power adapter, you may experience slower charging times.“

I also have a PD charger capable of charging two devices really quickly (it’s GaN too) that charges my wife’s phone at a speed we hadn’t even seen on the display before (I think it was ‘Super Fast Charging’) when using Samsung’s own ‘fast charger’.

PD really is the future (and the now too for some) even though it’s been around some time in reality, but it’s just not really relevant for devices with such low charging requirements of 5V and 2A such as the Roam.

I think you’re missing the point of my posts @sjw the Sonos Roam mentioned by @Laney0620 was not actually charging in their case - Not personally realising initially that they were using a Sonos charger, I simply asked them to post the charger power-output - Had it been a PD charger, as I highlighted, it should have been charging okay. So I think you’re reading too much into things here. There’s no scaremongering at all, other than I guess if the wrong voltage is used with a proprietary charger, then it might cause damage and some lesser-quality imported chargers may spike too, I guess.

Note too that I also asked if they were using the original cable that came with the Roam, that’s important here also, as that will not support todays PD chargers as the one end is USB Type A - so that’s all I was trying to discover.

A USB-C PD charger should work ‘for sure’ was the point being made. Some PD certified chargers also come with both USB-C and USB-A ports - I would have gone onto recommended trying the PD certified port instead as in my experience the USB-A port can (on some chargers) be underpowered, particularly if multiple devices are connected to the charger.

I have not gone into replying to every aspect of your post, as I think it’s mostly irrelevant to the purpose of the thread and is not relevant to me wanting to know if a PD certified charger was being used on this occasion when attempting charge the speaker. If you see that as scaremongering then I’m afraid that’s very much your own issue and certainly not my intention.

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