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What's happening in the world of music and digital media? What are you listening to this week? #NowPlaying

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Interview

Do you want to know the story of John MacFarlane and Sonos?

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ratty
ratty
answered this question

Two Sonos Systems same property, same WIFI

1-How do I create a second system on my Android S22utra to control the new and old system separately? You can’t control both systems fr...
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M
Martech
started this topic

Why is there input delay on line-in and digital inputs?

So, I know this topic has been discussed a gazillion times already. But I’m really getting upset by this. Why does there have to be a delay...
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401 Topics
J
JRE starEnthusiast I
posted in Owners café
New app

What is going on with Sonos? The new app is awful. No queue or alarm facility. How can this huge company think this is a good idea. Wish I hadn’t updated it now unless I’m missing something. Sonos please sort it out. Ruining the Sonos experience. 

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T
3 months ago
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JustjanContributor I
asked in Owners café
upgrade program

I am trying to upgrade my Beam soundbar but I can’t work out where to activate the credit. The Sonos page says to sign in and go to the upgrade page but I can’t find it.

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J
7 months ago
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LalexanderContributor I
asked in Owners café
Account shows products I no longer own

When I sign in to my account on the Sonos website and go to System, the list contains products I no longer own, like an old Play 5.  The Play 5 was actually recycled.  I did not deregister it before that.  But there doesn’t seem to be any way to get it off the list.  I know it doesn’t do any harm for it to be there.  I would just like to clean things up.  Thanks.

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Airgetlam
1 year ago
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PhunkfarmContributor II
posted in Owners café
MCM Walnut Sonos Arc stand

like this 

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Corry P
1 year ago
ANTALA
ANTALAContributor I
posted in Owners café
Problem with the external hard drive "Windows10"

My external hard drive has stopped working. The disc is no longer readable . When I connect the disc to my computer, the system asks me to format it.There are very important files on the disc.Does anyone know how to help me?

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ANTALA
8 months ago
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In Need of HelpContributor I
posted in Owners café
Antivirus/Firewall compatibility with Sonos

I am interested in Windows-based antivirus/firewall software that works well with Sonos?Thanks

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I
1 year ago
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Lolo33Avid Contributor I
posted in Owners café
Nombre d écoute élèves

Bonjour après avoir écouté quelques chansons, parfois pas en entière sonos ce bloque en indiquant que le nombre de chansons écoutées est trop élevé, cela commence à m ennuyer fortement pour rester poli, merci à sonos de régler le problème, je veux et je doit pouvoir disposer de ma musique comme je l entend merci. 

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Airgetlam
3 years ago
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PK2Contributor I
posted in Owners café
Poor Customer service

I have 12 sonos products and I have been struggling to get good customer support.  Such a pathetic support where I am waiting for a supervisor to call me for almost 15 days even after I called thrice requesting the same to order two new 300. Such a shame of support.

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P
7 months ago
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Terribleproduct1Contributor I
posted in Owners café
terrible products

I have a playbar, sub and play 3. I realize they are older products; however, who is as dissatisfied as me with regards to the abandonment of legacy products?  Clearly Sonos is no longer a premium brand.  Has anyone been able to get a satisfactory solution from Sonos?

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J
1 year ago
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ozeleslieContributor I
posted in Owners café
The latest Sonos update for S@ on IOS

I am truly horrified by the user interface change. WHY? Every SONOS user has mastered the old one. I have been a SONOS evangialist for 20 years to anyone who would listen to me but cannot recommend it any more. I just setup my daughter with some of my old SONOS gear and fortunately she could use the S1 software. I can’t downgrade to S1 as I have a BEAM gen2 in the mix.Please please please let us use the old IOS S2 software that we know and love and works well. Change for change sake is never a good idea. This new software is BAD.

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Ken_Griffiths
2 months ago
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JonPzContributor I
asked in Owners café
latest update

Was this update created to annoy/baffle/confuse users? If so, CONGRATULATIONS you nailed it! Missing Alarm function, no crossfade, no “history”. Come on Sonos get this sorted....😤

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G
4 months ago
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alcarContributor I
posted in Owners café
I am getting rid of Sonos crap

how many times will we support Sonos abruptly setting new rules that makes the products that we own and paid for unable to be used. there was the change from S1 to S2 they finally reverted by maintaining the old app, and now the new crappy app that simply offer LESS features than the previous one.  This is in their DNA, sorry I don’t want to be on the hook with this kind of company. It might be attracting for a business to be able to stop their customers enjoying their product forcing them to buy new ones, but not for me.

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T
4 months ago
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BiffmcgilicuttyContributor I
asked in Owners café
Giving away part of my system

I have three of the Sonos One product. I want to give 1 of them away. How do I transfer part of my system? 

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B
9 months ago
Z
ZachBSonos Staff
posted in Owners café
When has sound helped you connect to others? To yourself?

Hi everyone! This is Zach from Sonos. We are looking for stories about how sound – whether music, home theater, podcasts, or something else entirely – has helped you make deeper connections with yourself, family members, friends, or strangers from around the world. Your answers will be used internally to help inform our vision for future Sonos experiences, and they may be referred to in an upcoming company-wide presentation. Please drop a comment below to help us better understand moments where sound and human connection meet. Thanks!

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Z
1 year ago
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Username44Contributor I
posted in Owners café
Product suggestion: WiFi speakers that actually connect!?

When I bought my first Sonos speaker in 2010 or ‘12 I gave Sonos the benefit of the doubt. Company is new.. working out the kinks… but 14 years later and the newer devices I bought in 2018 still be struggling?? Occasionally people change their WiFi setup. Why must it be such an arduous task to get these damn WiFi speakers to connect to WiFi?!?!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬quit spending resources on beautifying the app… just make the speakers connect to the damn WIFI!!! Or Bluetooth, or WHATEVER… it boggles my mind that Tesla can update how a car drives over the air, as can apple, as can EVERY DAMN DEVICE I OWN… except Sonos, the WiFi speakers… don’t connect to WiFi!!!! 

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106rallye
5 months ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Owners café
The Beatles Get Back Rooftop Performance

I know specific bands are not really a discussion on this forum, too each his own. However, they just released this performance on various music services. Not a huge fan but recognize their and its musical significance to history. Just listened through Apple Music via Dolby Atmos with my Arc surround set. Just have to say really awesome and would definitely recommend taking 42 minutes to do so. Just incredible. 

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Jeffrey_35
2 years ago
J
Juanma76Contributor I
asked in Owners café
how to connect a sonos amp to a sonos five only

I have a Sonos amp and I want to connect it only to a Sonos five. it's possible? how is it done?

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Ken_Griffiths
11 months ago
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SAIWContributor I
posted in Owners café
Sonos Net - Advice

Hi, Some advice please.  I've a Sonos system that comprises of the following: Amp (wired, via ethernet, to the router)Play 5Play 3Playbar, 2 x Play 1, Sub (linked for Lounge/TV setup)  MoveRoam The problem I have is that I suffer from intermittent audio loss when streaming radio across my lounge setup and, my 'gut feeling' is, that this is probably being caused by a weak Sonos Net signal because the lounge setup is furthest from the wired Amp.  Is there any way I can improve the strength of the Sonos Net signal?  Would wiring in a Sonos boost to the router and let that generate the Sonos Net instead of the Amp help? Grateful for any advice anyone can provide?

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S
1 year ago
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archaleasContributor I
posted in Owners café
Nervous about the Sonos system at my wedding venue, P1's, local offline music

Hi all,I am getting married in August and the venue is fitted out with a 'state of the art'sonos system (a bunch of p1's). A few weeks ago we did another visit to the venue to get some measurement and to check theat the system works. I am making a 5+ hour mix to play (offline / local library) at the reception and unfortunately had a bunch of problems.The system is driven by an ipad that sits at the entry table. However as I am awanting to play off my phone I attempted to connect to the network. This wasnt working until some googling resulted in resetting the system. This got me connected (note i am Androrid)Finally in the app, there was a section under the streaming services that stated local library (if i recall corrrectly) which was impossible to navigate. There was no search function.I then spend an 1.5 hrs on the phone with sonos help who teamshared with my computer, changed a bunch of sharing options and wrote a list of instrructions so i can play this via my laptop (macbook pro)

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3 months ago
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NevenEnthusiast I
posted in Owners café
Black Friday - what did you get?

Hi forum members,I could not resist Sonos black friday deals and gave myself an early xmass present, a white Sonos One Gen2.What about you?Neven

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N
1 year ago
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stephen435Contributor I
asked in Owners café
Removal of SMBv1 adverse impact on other Mac functionality?

I learned today that if I want the Sonos app to access the local Apple music library stored on my MacBook Pro, I will need to disable SMBv1 on my MBP.  I believe, SMB is a fundamental part of the Mac O/S and its ability to communicate with servers. And perhaps it is used by other apps in ways I am unaware of. My question is, what, if any, is the adverse effect of disabling SMBv1?  BTW, I have read in other threads on here that Sonos may have it’s knickers in a knot over something (weak security via SMBv1) that has never happened.Rant: the new Sonos app bites the big you know what … the rollout is bush league. They must have a bunch first graders running their application team. 

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Airgetlam
2 months ago
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Stuart H WatsonContributor I
posted in Owners café
Great news for Sonos users in Portugal!!

I didn’t see any announcements… BUT ! Im delighted this morning to discover Sonos radio is now available in Portugal 🇵🇹 👍🏻

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Sotiris C.
9 months ago
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Editor JohnAvid Contributor II
posted in Owners café
Wired Magazine story on Sonos

This put a big dent in Sonos usability…https://www.wired.com/story/sonoss-home-theater-system-rant/ 

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1 month ago
wticeman
wticemanContributor I
asked in Owners café
move to Germany

Hi I am moving from states to Germany and seeking any information on using my system in Germany. Will it work with simple plug converters 

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wticeman
11 months ago
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SDSouthardEnthusiast I
posted in Owners café
new app problem. Apple Music no longer working

Is anyone else having this problem? Apple Music seems to be having a problem with the new app. I first noticed parts of the songs playing were missing (like no vocal), and now it won’t play at all.i tried removing and reconnecting Apple Music and it hasn’t helped.is this only me?

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Schlumpf
3 months ago
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