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Sonos turning off Bravia TV

  • 2 January 2020
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49 replies

B
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How long has it been since it rebooted after turning off wifi? I’ve tried changing setting on the tv, sometimes can go 3 or 4 days, but reboot always came back.

Airgetlam

Is it happening to any TVs other than Sony? If so, it could be a Sonos issue. If not, it’s liable to be a Sony HDMI-CEC issue. Might be worth double checking to see if there are firmware/software updates for the TV, just in case. 

Bruce
T
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Turned off wifi and tv has not rebooted for a week. I use my Xbox for Netflix and stuff anyway. But i loose my built in chrome cast, tv will not auto update with wifi off and Alexa will not be able to turn on tv or anything. Solves one problem but creates a new one.

Yeh i know it’s frustrating. Personally I use an apple TV 4k for everything so it’s not really a problem. But if you rely on the TV smart platform it’s not really an option. Regarding updating the TV: it is possible to do that from USB (in fact it’s probably a bit more reliable). Just search for the relevant support page on the sony website. Updates are quite rare so its not really an issue just checking knce every couple of months to see if there’s an update.

 

Also the TV can still turn on/off with alexa even with wifi off. That uses cec commands over hdmi.

B
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same issue, reboots on start up after in standby for a few hours, but doesn't happen every time, very strange. no help from sony or sonos, they don't know. never heppended with my old soundbar. using sony x900e

T
Userlevel 4
Badge +2

Is it happening to any TVs other than Sony? If so, it could be a Sonos issue. If not, it’s liable to be a Sony HDMI-CEC issue. Might be worth double checking to see if there are firmware/software updates for the TV, just in case. 

Yes I just updated my firmware to their latest version via USB but I’m sorry to say it still has the issue.

R

I have the same issue.

Is it just an annoyance with the reboot then i can live with it until Sony fixes the issue (they rolled back Android 8 due to soundbar issues).

If the issue harms tv or soundbar then it has to be prioritized though.

T
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Ive not had it reboot once in the last month. Its worth noting that im running the latest firmware and when i turned off wifi i also turned off “scanning for networks” 

G

Same problem here! This is really annoying. Please someone help to solve this problem...

C

Did anyone find of solution of TV shutdown with HDMI ARC ?

The same issue occurs with Sonos Arc and a Sony TV. 

A

See grcrew post above yours. That fixed the problem. Sony Technical service were useless. They said that their new software was designed to shut down after being in standby for 2 hours. My experience since carrying out the setting ip Simple control that the TV remains in stand by mode as expected. 

cheers

B
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I have changed a setting on my tv that I read on a forum was working for someone, and my tv hasn't rebooted in days now. Go to settings>sound> turn off audio system prioritization.

dont know why that would help but it seems to be. someone try this out and let me know if it works for you too.

Scratch that, was good for three days and just rebooted today.

L
Userlevel 1

I think this thread might be able to help with the volume sync issues, I’ll try it and report back:

https://en.community.sonos.com/home-theater-228993/xfinity-remote-and-sonos-app-volume-synchronization-6833277

Airgetlam

I would hope that Sony pays attention to this forum, but I would sincerely doubt that it does. I’d be sure to express your concerns directly to Sony. 

Bruce
L
Userlevel 1

Ok, I set Bravia output to be Fixed (see https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00032051?model=XBR-55X900F&category=televisions-projectors-lcd-tvs-android-).

This locks Bravia output to a certain avg. volume so Sonos is always in full control of volume, and they don’t get out of sync. The TV volume meter doesn’t show up when you change volume, but it does show a “TV Volume is Fixed” message. To me this is preferable to a misleading volume meter. This seems to be a common issue (https://en.community.sonos.com/home-theater-228993/playbase-turn-off-sony-message-tv-volume-is-fixed-6803203). Since changing back to variable isn’t desirable, and Sonos can only be trained to one IR remote format, I think this is a dead end.

buzz

Full disclosure: I’m not a BRVIA user.

This article may lead somewhere.

T
Userlevel 4
Badge +2

The exact same thing is happening to me too. I have a Sony Bravia KD55X8500F.

I notice that after an extended period of time when I switch the television on it has to completely reboot. So I get the Sony logo etc and it goes through a reboot.

I theorised  that maybe I need to wake the Sonos unit before switching the TV on, So I tried saying  Alexa to wake up the beam then switching on the TV. At first I thought that worked but then I came back after a few hours and sure enough it rebooted again when I switched it on.

So then I disconnected the beam entirely and the TV by itself didn’t exhibit the behaviour. So I can’t work out if it’s the Sony Bravia or the Beam.

R

Following worked for me. No more boot up when I switch on TV in the morning.

  • Turn on IP Simple Control 
    • Open Settings
    • Go to Network
    • Go to Home network
    • Go to IP control
    • Go to Simple IP control
    • Toggle On


Had almost given up then I tried this as the tv hasn’t rebooted for 3 days and asking Google to turn the TV on and off now works consistently. This has been a life saver.

B
Badge

Turned off wifi and tv has not rebooted for a week. I use my Xbox for Netflix and stuff anyway. But i loose my built in chrome cast, tv will not auto update with wifi off and Alexa will not be able to turn on tv or anything. Solves one problem but creates a new one.

B
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B
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Ok so I switched to connecting the Beam to the TV with the optical adapter. The rebooting problem stopped (since Beam can’t access the TV using CEC). After playing with a few settings, it seems like this works just fine with only one major downside vs. using ARC/CEC.

For the settings changes:

  • For each input and the built-in Apps, turn off Clear Audio, set output to Dolby Digital, and set Speakers to Audio System
  • Make sure “Use IR” in on in the Sonos app
  • For me, the TV remote and Apple TV remote could control Sonos volume using IR (not sure if this will take extra steps for you), and the DVR remote controls Sonos volume using IR when you press the TV button first (assuming it’s already set up with the TV remote code as a universal remote).
  • Set up Sony’s Android TV skill in Alexa since Sonos can’t control the TV directly over optical (but since Sonos acts as an Echo it works just fine indirectly)

EDIT: See below for fix on this. The only weirdness seams to be that the on-screen volume meter doesn’t stay synced with the actual Sonos volume. So while up and down always effectively work to increase/decrease Sonos volume, and anything that moves the TV volume meter up/down will increase/decrease volume Sonos volume, you could get into situations where the TV says “0” and you aren’t at minimum Sonos volume (but you can keep pressing down to decrease volume), the TV says “100” and you aren’t at maximum Sonos volume, (but you can keep pressing up to increase volume), and things in between won’t consistently match to an actual Sonos volume (so “25” on the TV may be really quiet, or really loud).

This still doesn’t fix the HDMI arc issue, we should be able to use that without the tv rebooting randomly.

A

Hi All,

 

I just wanted to say I have the same issue with my XE9005.

I went a step further and got the crash logs from Android, before knowing the reboot had to do anything with sonos and finding this thread.

If interested, please see my post on the sony forums here: https://community.sony.nl/t5/android-tv/xe9005-crash-when-exit-from-sleep/m-p/3679237#M8013

 

I also opened a ticket to sony support to see what they make of it.

I have not tried the fixes above yet, but I will surely do (if I don’t write back, it means they worked). 

B
Badge

I have changed a setting on my tv that I read on a forum was working for someone, and my tv hasn't rebooted in days now. Go to settings>sound> turn off audio system prioritization.

dont know why that would help but it seems to be. someone try this out and let me know if it works for you too.

L
Badge

I’m also having an issue with my Sony A9G and the Sonos Arc. It idles out to a Bravia logo minutes into watching an HDMI connected Fios set up box. I don’t think this is Sonos issue but a Sony issue. I’ve tried every setting, contacted Sony and they tell me it’s just me and not a known issue. They are calling me tomorrow because they need to address this. Call Sony and let them know what’s happening.

 

A

We have an XBR900E from late 2017 and are also having this problem with the Arc. We don’t want to use the optical because we’d lose Dolby+. Sidenote, why did Sony put one of the two available HDR ports as the ARC port?

 

Going to try the IP simple setting as well, we also don’t use any of the smart tv functionality so next step will be to turn off wifi.

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