Answered

Sonos Beam Not Recognized by Samsung Tv

  • 6 October 2023
  • 52 replies
  • 6422 views
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52 replies

D
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I notice the original post 15.8 update is a nightmare | Sonos Community has been closed for comment, not sure by who…….

Is everyone still having this problem?

I certainly am despite various software updates on the Beam, I’ve have had to resort to using Optical which is irritating as you get sound sync issues and lose Atmos and audio formats above Dolby Digital…….

Not seen any information from Sonos acknowledging the issue and support are no help

D

Hey

 

You are experiencing exactly the same issue as me. I got told about two weeks ago by Sonos support that they were aware of this bug and that a fix would be implemented… which I think was meant to be in the latest software update.

 

Trouble is, I am still having these infuriating issues. Getting nowhere with support now. I can get it to work beautifully but it always fails when the TV has been off for a while. Always reverts back to the TV speaker and not recognising the Beam until I turn power off to that and then back on again.

 

Have you managed to find a solution that works for you or are we still in the same boat? I am losing my s*** over this constantly happening after spending upwards of £1000 on setting up my home theatre for this to now keep happening. I genuinely don't know whether to laugh or cry at this point. 
 

One alternative I did think about doing though, not sure if it would work, is to have the beam on a smart plug so that I can turn it on and off by using my phone or voice service to trigger it to work with the tv but it's just a silly idea right? It should just WORK! It always used to! 

J

No luck for me it’s still kicking it off. But I’m also going to try a new hdmi for the sky box as that doesn’t work either which is kicking off the CEC.  It’s rather annoying tbh as it’s all wall mounted with hidden cables and plugs so when it fails it’s off with the sockets on the circuit board. 

I thought about the smart plug thing too but with it been an issue with the sky too I’m wondering which of the three devices (tv sky or beam) is creating the issue. 

D
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How do you know it’s Samsung’s fault? The issue manifested after the Beam was updated to 15.8 last September…..

You can use the Samsung smart remote when connected by Optical by the way, just have to go to the Universal Remote option under connected devices and select Home Theatre then Sonos.

D

If you don't mind me asking… have these issues with the sky box happened recently too? I'm just curious as to whether Samsung have done some sort of update that keeps pushing out Sonos or Anynet connections in general. 
 

Only reason I ask is because I am thinking maybe my hdmi connection to my pc affects it as I do find it a struggle to keep getting tv to recognise that at times too.  
 

The only thing is with that though is that I once just had the beam connected to the tv, nothing else… left it overnight and had the same issue with it losing connection so genuinely I have no idea at this point. 
 

M

Same issue as everyone else. Sonos what is going on! 

J

Yeah my sky box just doesn’t get recognised at all sometimes. I believe it’s an issue maybe with the tv now but not so sure. 

D

Either way I'm guessing it's a new issue so whether it's Samsung or Sonos, hopefully it can be patched or worked out in due course. 

R
Userlevel 1
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Still happening and still so very annoying! At least there are workarounds.

M

I’m getting the same with Beam 2 and S90C. So far it’s manageable with getting Alexa to turn the Beam on and off. i tried setting an early morning routine to get the smart plug to recycle the beam but that didn't work, its only with the TV on that I’ve had success.

buzz

Reboot the TV using the circuit breaker. Keep power OFF for a least two minutes. It would be best if the HDMI cable between the TV and BEAM is discontinued when power is reapplied. The TV and BEAM will rediscover each other when the HDMI cable is reconnected. 
 

Are there any other HDMI connections to the TV? Probability of success with the above reboot sequence is higher if only the BEAM is connected during discovery. Unfortunately, this might require dismounting if you cannot keep these units powered down during the reboot.

Is the TV’s Anynet enabled?

J

Yeah I’ve followed all those procedures and it gets back connected only to disconnect maybe 24 hours later and then the process needs repeating. When if happens, the Sonos is selectable from the connected devices but it’s not available as a sound output, it just shows the Sonos backgrounds

 

There is a sky box connected via HDMI Too. That often has issues connecting to the tv too which needs power removing then re adding. 
 

Yes anytime+ is on, but without it on the beam doesn’t work at all on the tv. (FYI the beam is connected on the Sonos app and has been successfull with its CEC connection. 

buzz

You may be having a CEC spat. Is it practical for you to power down the SKY box and play a TV App?

I’m not a SKY user. If the SKY box is causing issues, a CEC isolator for the SKY box is appropriate.

J

My beam stays connected longer than the sky box does though 🤯

R
Userlevel 1
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@JobieOneCojone I am sure this has been quite frustrating!  I wish someone from Sonos would review and respond to this.

R
Userlevel 1
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I wish someone from Sonos support would review this and other threads regarding this issue and provide an update. Clearly many people are having these issues and certainly none of us like to crawl behind our TVs to disconnect and reconnect our Sonos products!

106rallye
Userlevel 7
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With a smart plug, the Beam will reboot, not reset (luckily).

D

I have the same Issue, only that since month it never works… I tried several times resetting everything, took of all cables and power, switched it back on etc…  Samsung TV aks for configuration of new device, but setup always fails. On HDMI3 i can see the Beam Screen tough, but i am not able to get it to work.

I already put the Sonos Beam to another Samungs TV in my Apt, and there it immediatetly worked. 

 

So It seems not to be the Beam… but the Samsung TV… only that I dont geht much help from them either… ;-(

T
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I don’t have the same tv but I did have this same issue with my Samsung and beam. I used the tv remote source button to select the beam. Once the beam was selected I went into the sound settings. It showed it was set to tv speakers. I selected the beam from there. It was the only place that the beam appeared as selectable for a source. Haven’t had an issue sining doing that. Previously solutions would be unplugging the tv power source for a few secs but this has fixed the issue for me. 

J

Was this recently with the latest software? Will give it a try! Thanks :)

L

I have exactly the same problem as you all have. Very frustrating that we need to reboot. Can somebody send me a link for the optical adapter ? Dont know what that is. 

H

I can’t seem to copy and paste the link.

on Sonos shop search for Sonos Optical Audio Adapter

its £25

MAURIC3

Only way is to not use Sonos to play music, stream anything else. So far do this holds the hand shake between Samsung eARC and Sonos 😭 terrible experience and questions upgrade to enjoy Atmos and greater movie experience as I replaced Playbase (optical) 

Stanley_4
Userlevel 7
Badge +22

We went with a dumb-plug / switch and it is far easier on the back and knees than getting to the power plug behind the TV cabinet.

$10 -- https://www.amazon.com/gp/product/B07KFMNJLH/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1

A

Had no problems until I had a power outage, after that my Samsung Frame didn't recognise my Sonos Beam 2 all of a sudden. But remember I turned off Anynet+ setting in the. TV because it was constantly turing on my PS every time I started the tv. Turning it back on fixed it.

 

TURN ON ANYNET+ AND SAMSUNG TV WIL RECOGNISE / FIND YOUR SONOS AGAIN.

 

Sadly I can't turn off the the Anynet+ setting after discovery anymore, then the sound immediately switches back to the tv :( 

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