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Sonos Beam Not Recognized by Samsung Tv

  • 6 October 2023
  • 57 replies
  • 8655 views
J

good morning,

 

Good morning,

 

I have a Samsung neo QLED TV, with a Sonos Beam connected through the E arc port, however frequently when I turn the TV on the TV has reverted to TV speaker and it is not possible to play any sound through the Sonos beam despite going on the device connection which shows the Sonos background.  the only way to reconnect is to completely disconnect everything and reconnect, which is extremely frustrating as the beam is on the wall with all the cables hidden in the wall, which means taking the TV off when it happens. 
 

any ideas? 

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Best answer by buzz 6 October 2023, 11:39

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57 replies

M

I had the issue of my Samsung QE55QN95C tv and the Beam Gen2 sound bar not connecting back in December ‘23 which I fixed in Jan ‘24 by using the Alexa smart plug to control power to the Beam, switched on/off and it would connect.

This eventually settled & remained stable until today (20.7.24) and the issue of the Beam+TV not identifying has started again from this morning.

I set up the smart plug connected to the Beam and used the stop/start routine again and after several attempts over a few hours it has reconnected and we will see how long it lasts this time.

Sonos are having a bad time getting a fix for this problem. My son was considering getting a Beam but I told him he would be better to look around or wait until Sonos resolve the long running issue.

M

I wish I had read this post before we just bought a new Samsung S92C last week.

I have spent all.weekend trying to set it up with the Beam, with no success.

Gutted as we wanted to add to it to a home cinema experience. 

Any up to date advice gratefully received.

All resets and updates carried out, still not working

 

 

L

Hi 

After spending an untold amount of time on hold with Sonos chat…

We managed to resolve for the time being!

Basically disconnected every hdmi cable and power from TV & beam

Reset router then plugged each HDMI input back in 1 by 1.

I guess like a complete reset

Then had the TV set up each new input again, perhaps try these steps if not tried before.

Fingers crossed all good from now on

 

C

I bought a Samsung S90C Tv 2 weeks ago. The Sonos arc is connected with its original hdmi cable to HDMI 3 (eARC). Sonos arc gets not recognized by the tv. The setup process in the Sonos app ending up with „CEC not connected“. The first 2 days I was scanning forums and articles to fix it myself. I ended up calling the Sonos support. It became a routine of ever day calling Sonos and Samsung support for 30 min each, if the found a solution for the problem.

They are only advising the trouble shooting like in ever other forum post. Still not working.

L

Help…

It seems I now have this issue as od today 

My samsung QE65QN85C all of a sudden doesn't recognise the The beam..

It was working fine last night.…

I have tried the re booting 

Re setting router 

It's ridiculous 

If seems there is always something with this sonos

It only recently bought a new TV and this new system and it has always has niggling issues

But this is the worst as nothing fixes it…

Can anyone help.

Thanks 

N

I have a Samsung with external hdmi box and ARC connection. Frustrating that I have a Nintendo switch, Xbox and Sonos hooked up to TV and the sound cuts to “tv speaker” almost randomly. I’ll try the smart plug idea. 

M

An update to my last post. Getting my smart plug to turn the Beam off then back on again a couple of minutes later early each morning does seem to have worked for me. 2 weeks without any issue. It’s still a work around but one that for me (fingers crossed) is working. 

J

Anyone still getting this issue? Still happening for me now more frequent than ever. 

M

I’m getting the same with Beam 2 and S90C. So far it’s manageable with getting Alexa to turn the Beam on and off. i tried setting an early morning routine to get the smart plug to recycle the beam but that didn't work, its only with the TV on that I’ve had success.

C

In reviewing the stream above, has anyone found a definitive solution yet, and determined whether it is a Samsung vs Sonos issue? Thanks all!

O

I have the same Issue, only that since month it never works… I tried several times resetting everything, took of all cables and power, switched it back on etc…  Samsung TV aks for configuration of new device, but setup always fails. On HDMI3 i can see the Beam Screen tough, but i am not able to get it to work.

I already put the Sonos Beam to another Samungs TV in my Apt, and there it immediatetly worked. 

 

So It seems not to be the Beam… but the Samsung TV… only that I dont geht much help from them either… ;-(

Same for me. :(

D

I have the same Issue, only that since month it never works… I tried several times resetting everything, took of all cables and power, switched it back on etc…  Samsung TV aks for configuration of new device, but setup always fails. On HDMI3 i can see the Beam Screen tough, but i am not able to get it to work.

I already put the Sonos Beam to another Samungs TV in my Apt, and there it immediatetly worked. 

 

So It seems not to be the Beam… but the Samsung TV… only that I dont geht much help from them either… ;-(

S

I wish 😂 all my devices are up to  date, what TV model do you have? 

S90C - purchased Dec 23 -  unsure what software version the TV is running, might be related.

MAURIC3

I wish 😂 all my devices are up to  date, what TV model do you have? 

S

My Beam 2 upgraded to v16 - I’ve had 3 days of no issues of Samsung not detecting the beam.

Still working 2 weeks later 

MAURIC3

Only way is to not use Sonos to play music, stream anything else. So far do this holds the hand shake between Samsung eARC and Sonos 😭 terrible experience and questions upgrade to enjoy Atmos and greater movie experience as I replaced Playbase (optical) 

M

Still happening to me and I manually updated Samsung tv software as someone else suggested. 

MAURIC3

Still happening March 2024 with Sonos informing of known issue but only happy to talk as you go through unplugging, resetting process, and when feature returns say monitor an call again when happens but it happens every day for me. I notice if I’m streaming audio, music from a app to then turn TV on it will not recognise this action an no Atmos, PCM or even volume control (Apple TV 4K) as it’s return to TV Speakers 😭 

I researched the Beams HDMI cable an found it might be 1.4 so replaced with 2.1 but issue still occurs 😭

S

My Beam 2 upgraded to v16 - I’ve had 3 days of no issues of Samsung not detecting the beam.

 

anyone else?

Stanley_4
Userlevel 7
Badge +22

I added a remote power switch, a smart one is also an option. My creaky back loves it.

https://www.amazon.com/gp/product/B07KFMNJLH/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

A

Same issue here can we add a reboot option from the app? It’s not easy getting behind the tv to unplug and plug the beam back in.

M

Same issue as everyone else. Sonos what is going on! 

H

I’ve had 3 home visits by Samsung and spent hours  with Sonos. I’ve also had Richer sounds look into this independently.

everyone has now said this is a Samsung issue and we’re waiting on Samsung to fix it.

that’s interesting re the remote. I’ll check that out later. Thanks!

D
Badge

How do you know it’s Samsung’s fault? The issue manifested after the Beam was updated to 15.8 last September…..

You can use the Samsung smart remote when connected by Optical by the way, just have to go to the Universal Remote option under connected devices and select Home Theatre then Sonos.

H

It’s not a Sonos problem - the Beam is fine. It’s a Samsung problem. Samsung are the ones that need to solve the issue, update the code.

It’s annoying that they don’t seem to let you know when or if they will do this.

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