I have had a Sonos Arc for around 2 weeks now & its not fully setup for surround sound (I'm still waiting for my One SL's to be shipped) I knew the issues with the Arc & its incompatibility with DTS, however I came across this article which states that if I turn DTS/DTS-HD to PCM on my Panasonic UB9000, my eARC TV will be able to convert DTS/DTS-HD audio to Dolby Digital 5.1. Am I reading this correctly & has anyone tried this?
DTS via PCM?
The ROOFULL switch I have works great 98% of the time. I have it programmed to switch inputs using my Harmony remote/hub. Every now and then, I have to reboot the switch or manually switch inputs using the ROOFULL’s remote. But overall, I am pleased with how it works connected to my Roku Ultra, Apple TV 4K, and Panasonic UHD player.
I think either one of these might work:
https://www.amazon.co.uk/Awakelion-Premium-Quality-Switcher-Support-Black/dp/B06WV5YJ6H/
https://www.amazon.co.uk/HDMI-Switch-4K-60hz-Projector/dp/B07VDJRQXW/
Thanks for the links….
Do you find switchers good quality or buggy?
I tried the cables without the adaptors & I was still getting the sound drops, so I changed the cables again to the Cable Matters variants that HD Fury recommended, but still I get the odd sound drop, which as you can imagine is very frustrating….
HD Fury have been really helpful, but I think even they are lost for what to try next.
They could only advise me to get an HDMI switch & plug in the Sky Q UHD box into that, so that everything is working/synced with the Arcana….
I have tried to find the Roofull switcher you recommended, but I can’t locate any stock in the UK?
Do you know of any other switches which work well with the Arcana & for my setup needs?
Cheers.
The only issue I experience is it takes a little while for the audio to kick in on my Apple TV 4K.
Those angles adapters could be causing the problem. Can you test it without the adapters connected?
I have had the issue with sound kicking in & I can live with that….
I will take out the adaptors when I get home & send the info to HD Fury….
Thanks & sorry for being a pest….
The only issue I experience is it takes a little while for the audio to kick in on my Apple TV 4K.
Those angled adapters could be causing the problem. Can you test it without the adapters connected?
Don’t worry about the lower cost. A more expensive cable doesn’t always mean you are getting better quality. My cables aren’t very expensive but they work great. The audio playing from my Arc sounds incredible. And just the other day, someone was very surprised that my TV was not 4K because the picture quality looked so good.
Have you ever experienced a sound drop/pop?
Just a side note, I have these also, Angled adaptor which I have always used, as my TV is at an awkward angle. Surely they will be fine to use with the Arcana?
Don’t worry about the lower cost. A more expensive cable doesn’t always mean you are getting better quality. My cables aren’t very expensive but they work great. The audio playing from my Arc sounds incredible. And just the other day, someone was very surprised that my TV was not 4K because the picture quality looked so good.
I honestly don’t know enough about HDMI cables and why some are recommended and others aren’t. But I do know that HDFury is very particular with their cable recommendations. They always recommend Cable Matters, KabelDirekt or Zeskit cables. I’m using KabelDirekt cables and they work great.
I would go ahead and get the cables they recommend and test them out. If they work, problem solved. If they don’t, you can always return them and ask HDFury what the next step is.
Thanks for your input….
I have asked them this very same question….
Its quite baffling that a cheaper cable will work better than a more expensive version?
I’m just concerned that I won’t get the full audio/visual experience I should be getting?
I honestly don’t know enough about HDMI cables and why some are recommended and others aren’t. But I do know that HDFury is very particular with their cable recommendations. They always recommend Cable Matters, KabelDirekt or Zeskit cables. I’m using KabelDirekt cables and they work great.
I would go ahead and get the cables they recommend and test them out. If they work, problem solved. If they don’t, you can always return them and ask HDFury what the next step is.
What cables are you currently using?
I am currently using these…. Current cables
I have also used these…. Old cables
What cables are you currently using?
I’m glad the Arcana is working with your Panasonic player. Does the Sky Q still play Dolby Atmos audio?
Try unplugging the Sky Q, TV, Arc, and Arcana from power for about a minute to see if it fixes your issues. Are you using the new HDMI cables for all the connections?
I would also post the question on HDFury’s Discord page and see if they can help. There might be a setting on the Arcana that can be adjusted to fix the audio delay.
Hi there.
I was wondering if you would be able to help me (some more 
)
I have been in contact with HD Fury in regards to the sudden dropping of sound while watching either Sky Q or Netflix.
I had to send in photos of the display, so they could see what is causing the issue.
They have got back to me today & advised me that my HDMI cables cannot handle the bandwidth.
They have advised me to purchase this brand of cables. Cables
Forgive me for being naive, but these cables are quite cheap to the ones I have always used & I’m worried that I won’t receive the full audio/visual experience with my setup using these cables?
Can you explain as to why my current (decent spec) cables cannot handle the bandwidth??
Thanks.
Updated the Arcana & changed the cables around, yet I still get the odd sound drop when watching Netflix via the Sky Q app….?
I spoke with HD Fury again & they have said that a new update will sort out some of my issues.
They also told me to swap my HDMI cable that connects from the Arc to the Arcana, as my current cable is too high. They have advised me to use the Sonos supplied one.
I’m going to sort this out tonight & update the Arcana, hopefully most of the issues will be ironed out….
You can turn on Night Sound (moon icon) in the Sonos app. I keep it on with normal TV viewing and turn it off when watching movies or listening to music. This setting lowers the dynamic range on the Arc so everything plays at about the same volume, including loud commercials.
I’ll give that a try….
Ive emailed HDFury with my queries to see if they have any answers….
👍
You can turn on Night Sound (moon icon) in the Sonos app. I keep it on with normal TV viewing and turn it off when watching movies or listening to music. This setting lowers the dynamic range on the Arc so everything plays at about the same volume, including loud commercials.
I’m glad the Arcana is working with your Panasonic player. Does the Sky Q still play Dolby Atmos audio?
Try unplugging the Sky Q, TV, Arc, and Arcana from power for about a minute to see if it fixes your issues. Are you using the new HDMI cables for all the connections?
I would also post the question on HDFury’s Discord page and see if they can help. There might be a setting on the Arcana that can be adjusted to fix the audio delay.
Sky Q is still playing Dolby Atmos fine, as you said it would….👍
I unplugged everything & it’s still a bit flaky. I am using all brand new cables, so it shouldn’t be that?
Ill send the guy a message to see if there are some tweaks I can make….
The other thing I have noticed is that during an Ad break, the volume goes very high, where as the broadcast/programme is the ideal sound level….😩
I’m glad the Arcana is working with your Panasonic player. Does the Sky Q still play Dolby Atmos audio?
Try unplugging the Sky Q, TV, Arc, and Arcana from power for about a minute to see if it fixes your issues. Are you using the new HDMI cables for all the connections?
I would also post the question on HDFury’s Discord page and see if they can help. There might be a setting on the Arcana that can be adjusted to fix the audio delay.
Received the Arcana & setup was quite simple….
It works a treat now with my Panasonic UHD player & multi channel sound is playing through the Arc when playing DTS disc….👍👍
One small issue is that previously I could turn on the Sky Q & the TV would turn on automatically, now I have to turn the TV on first, then the Sky Q box, plus there is a small delay of sound, but I assume that is everything syncing via the Arcana??
I haven’t really looked or messed around with the settings, but I assume that this can be sorted via the settings menu?.
When does your Arcana arrive?
I would keep the Sky Q connected to the TV and connect the Panasonic to the Arcana and test it. If the people on the HDFury boards are correct (I don’t think they are) and the Sky Q box doesn’t work, you can add an HDMI switch.
Hopefully it will be here tomorrow?
I hope it works as you discussed, as that would be ideal for me & my setup….🤞
When does your Arcana arrive?
I would keep the Sky Q connected to the TV and connect the Panasonic to the Arcana and test it. If the people on the HDFury boards are correct (I don’t think they are) and the Sky Q box doesn’t work, you can add an HDMI switch.
If the Sky Q box is currently playing the audio you want, you can just leave the Sky Q as it is and just connect the Panasonic UHD player directly to the Arcana. If you want to connect both the Sky Q and Panasonic to the Arcana, you need an HDMI switch.
Do the people on the HDFury boards know that your TV is equipped with eARC?
That is what I thought.?
Sky Q is playing any Atmos film, in Atmos & all other films/TV shows in Dolby Digital….
I told them that my TV is eARC, but they simply said that either Atmos will come through as normal, or no sound will come through??
If the Sky Q box is currently playing the audio you want, you can just leave the Sky Q as it is and just connect the Panasonic UHD player directly to the Arcana. If you want to connect both the Sky Q and Panasonic to the Arcana, you need an HDMI switch.
Do the people on the HDFury boards know that your TV is equipped with eARC?
I have been on a chat with HD Fury in regards to the setup with the Arcana & they seemed to insinuate that I will need a HDMI switcher….
I’m not sure if you would know this & apologies if I word this incorrectly, but currently Sky Q is playing all Dolby content perfectly, so if I connect my gear as you have kindly shown me, (Panasonic HDMI VIDEO OUT to Arcana HDMI IN, Sonos Arc to Arcana eARC OUT, TV HDMI 3 eARC to Arcana HDMI OUT)
what sound would the Sky Q box output, when a Dolby Atmos soundtrack is playing on a movie/TV program?
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